A las 23hs no pude comer nada en el bar ,solo en la habitacion.
El hotel es confortable. El personal es amable. No refleja syu ubicación en el momento de la reserva, ya que parece mucho más cerca del mar. En general el servicio es bueno. El restaurant me pareció escaso de alternativas de comidas.
Internet no funcionaba. El personal no resuelve los problemas. La selección de desayuno muy limitada para los precios que cobran. Demasiadas máquinas rotas en el gimnasio.
he estado poco tiempo como para poder decir algo exacto la zona es bastante insegura
Personal muy amable.- ubicacion excelente para el que busca tranquilidad y comodidad.- esta muy cerca del Casino y del estadio de futbool. Frente a una buena playa .Aguas con temperatura estimada 18º .- Volveria a este Hotel el desayuno es ingles. podrian agregar algo para ser Continentar. todas formas es un buen dasayuno
El personal es muy calido y amable con ganas de solucionar problemas de los huespedes. Los desyunos muy bien presentados y servidos y son muy ricos. La ubicacion es excelente para disfrutar de la playa El ascensor no fuenciona desde hace mucho tiempo y es una gran incomodidad.
Service & Friendliness of Staff plus the location was superb
The location "on the beach" is superb. Breakfast on the verandah overlooking the waves - what a great way to start the day !!! The room was extremely comfortable and the balcony an additional plus. On the negative side the cost of meals was very high (the curry buffet at R190 p.p. did not give as good a value for money as other nearby eateries) See above.
The service was great and the people was friendly. Relaxing atmosphere.
the position and facilities were fantastic as well as the breakfasts service a little slow at times
Beautifully redecorated, the public areas are lovely and accomodating. A lot of the old bits have been retained and it has the lovely old world feel. Very pleasant. Not really anything not to like
La habitación es perfecta, el baño tiene ducha y a parte bañera con sales. Muy lujoso, todo el mobiliario nuevo, el silencio te permite descansar, el desayuno hecho a la carta, la atención personalizada, todo es recomendable No está en todo el centro de Durban sino como a 8 km, pero muy cerca del nuevo estadio de futbol
Staff were good and very helpful. Location was good as between the city centre and the other areas of Durban. Nice veiws of the river and beach and so peaceful as not overlooked
The views. The lift on the 2nd floor did not arrive when pushing the "down" button. After 5 minutes in the heat of the foyer, we decided to push the "up" button and it arrived in seconds. This happened every time so there is a problem. Also, the area by the lifts is extremely hot - you need a fan or aircon here. I would not swim in the pool as it looks so dirty.
Quiet and the staff were very helpful By phone the cost of the room was R1080.00 However, I booked on line and was charged R1820.00 Why is that??
The Hops bar was friendly and reasonably priced. The pool area was in the shade all day. Also the water went off for almost 24 hours.
Location to Durban central but not in the centre. Quiet and comfortable The power went off for 12 hours and they did not have a standby generator. It was very hot and corridors were pitch black with no lighting.
nothing special, just went for the world cup hard to find plugs in the room
The only hiccup was the lost room service food order for my 4 year old daughter, which took more than an hour to rectify.
Rooms are a nice size, and the microwave was a bonus.Breakfasts were great! Good value and decent selection The bathroom needs an update, toilet seat was marked and the shower seals had black marks on them. The mattress springs were a bit flat.
The Royal Grill is magnificent. The staff are extremely friendly. The bar is quaint.
Although its in the city, you don't get to hear to city noise and the views from the hotel are very nice the furtniture in the room is going.
friendliness of the staff no
Helpful and freindly Wind noise from badly fitting windows. Could not get breakfast as too full.
From arrival to departure, we were made to feel that we were guests and not just people to fill rooms. We would stay there again when next we visit Durban.
Proximity to the marina. The suite was quite acceptable. Breakfast good. No room service after 10am - according to reception. The room phones only worked intermittently. Reception was sloppy & unhelpful in organising transport. Reception didnt even know how long I had booked the room and 3 times blocked the door key!
They have a gym with a nice view at the top floor. The back and neck massage was the best I've ever got. The hotel is gallant but old, in a busy street. On their website they advertise a glorious hotel with 5 restaurants and more, just one was open, buffet style, good food but our wine glasses came wet and dirty.
Breakfast was very good, the location in the center of the city is good, you can walk to the beach (± 1 km). the staff at the reception was not interrested in the customer
Well-spoted Internet was terrible in the 9th floor where I stayed. I found a cockroach under my bedroom.
Gorgeous view of the sunrise. Great location. The staff were welcoming, and gracious. Our room felt like a converted broom closet. For a hotel of this rating, I expected something a bit more spacious. Be wary of windows that open wide without any safety precautions. It was a bit hairy being on the tenth floor, and leaning out of the window with nary a safety net in sight!
Beautiful view and garden. Staff was very friendly and helpfull, and made you feel at home. Made suggestions with regard to outings, eating places and taxi services. Did not have a bath.
Its over rated. Should have been classified as 3 star and not 5 star.
Gary, Tosca and Daphne were incredibly welcoming and nothing was too much trouble for them. They were extremely helpful and provided invaluable advice on places to go and how to stay safe etc...
The gardens were fabulous, the rooms very comfortable and Tosca and Gary were wonderful hosts. They helped us organise car hire and provided us with useful info about places to eat, getting taxis etc. Really enjoyed sitting on the terrace watching the electrical storm! A great place and very handy location for Kingsmead Cricket ground.
Everything was outstanding from the moment we checked in to the moment we left
Very comfortable and very friendly and attentive management. A pleasure to stay there.
The friendly staff and Tosca's breakfasts are "Simply The Best" in town
Our mornings were glittered by breakfast on the deck with a sea view of ships docking in. Best servive from the staff and be sure to see us very soon. Thanks for making my weekend breakaway excellent..Regards Amos, Karabo and Gomolemo
Me gusto su ubicacion y el precio pagado fue justo. La atencion de la recepcionista y su colaboracion con nosotros fue excelente. La recepcionista comento que la tarifa estaba errada pero yo insisti que esa era la oferta de booking. Al fin no se pago ninguna diferencia. Hay un bar al frente del hotel que en las noche del fin de semana que estuve fue bastante ruidoso.
NADA Suciedad en las habitaciones
Muy bien ubicado para conocer la ciudad, sin estar frente al mar. Limpio y personal amable. El consumo del bar no se puede cargar a la habitación
It was in a quiet area, beautiful. Lots of information in the room about stuff to do in Durban. The owners were lovely and informative. The staff was attentive. The breakfast was quite good and there was plenty of it (not stingy). No. I liked it a lot.