It was clean and easily accessible to Arlington attractions. Breakfast buffet was very good, but not great. Options included waffles, egg/cheese omelettes, sausage, scrambles eggs with tortillas and an assortment of your typical continental breakfast offerings such as packages pastries, cereals, fruit, bagels, etc. We booked a Junior Suite that was really just a normal room with a king bed and a long hallway between the sleep area and the door. I expected a sitting area with a couch and just a little more space. To me, this was just a standard single with a king bed. Have Best Westerns standardized on the square pillows? I've never slept at a hotel with only small square pillows on the bed. And they weren't even large sqares. They were really only appropriate for small throw pillows for the couch (that I didn't have). I called and asked for larger, normal pillows and I was informed that this is all they had available.
It was a nice hotel for one night stay close to the ballpark Needs more blankets and pillows for the pull out bed ask the front desk for some more and they said they didn't have anymore
Hotel was quiet and comfortable. Staff was helpful when needed. Pool was clean and very enjoyable. Hotel was located near a busy highway and occasionally some traffic noise was noticeable. Plastic bags in ice buckets not quite large enough (but this is a problem in every hotel I have stayed in).
I liked the location for the purposes we were there and the hotel was very clean The pool is kind of small but it is outside which was great. The breakfast was eh
Clean, good wifi, quiet. I will stay again. Could use some complimentary lotion with the shampoo and conditioner. The location is great for Arlington events but quite far from Dallas.
Clean hotel and staff seemed nice for the most part. AC was on but it was still stuffy. Clocks didn't have the right time so this caused us to be late for a meeting. Parking lot needs to be bigger.
Me encantó el personal y el servicio al cliente! Esas sonrisas brillantes sirve gran hospitalidad de Texas! No había nada que no me gusta! El Gaylord es el hogar lejos de casa!
Me encantó todo lo que había que ver y hacer allí. Precioso! Todo el mundo era muy amable. La habitación era pequeñísima.
Me encanta el look pero demasiado concretas. Las habitaciones son casi como grandes celdas
Las habitaciones eran estupendas, y estaba en una zona estupenda Me gustó todo.
La decoración. Me sorprendió apenas entrar. El bar, restaurante, zona de la piscina, lounge, gimnasio y personal eran coloridos, divertidos y relajados. No hay microondas ni nevera disponibles. La televisión no estaba centrada con relación a la cama.
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
Great location an staff was very helpful
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
The location is very nice right next to a lake-river it's beautiful!
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
Lo que tienen que hacer es un mejor trabajo de limpieza del lugar.
Nada Terrible. Nada más que decir, excepto que era terrible
Nada Todo, olor y aspecto viejo. Un montón de niños corriendo, es un refugio para desamparados, no un hotel.
Nada Todo, la habitación y el baño estaban sucios
Ubicación de DFW Un gran costo Se sentía sucia Los pasillos estaban sucios Fuga de agua desde el techo en el baño.
Oscura sombra espeluznante y personas que buscan
La ropa de cama estaba sucia Televisión estaba rota y no funcionaba Hotel muy anticuado... no se parece en nada a las fotos en línea.
Nada era malo en el hotel Nada, no me volvería a alojar
Nunca me apareció
La experiencia es contradictoria. Algunas de las habitaciones están bastante bien, mientras que otras son marginales.
Sucio, descuidado, necesita una buena reforma. Incluso la mujer en el turno de noche en recepción era maleducada.
El personal fue grosero. Requería un depósito al llegar. Durante 4 días querían que pagáramos $10 dólares cada uno por hacer una revisión de antecedentes. Tonterías.
The most comfortable beds ever and the best pillows. The balcony overlooking the pool made us just stay in and order room service. Want to find a reason to come stay again. Everything was just great. No complaint.
Too expensive for the money n everything coz money there may be just for the rich people don't know what to do with their money staffs there look down on us coz we didn't wear fancy clothes or name brand bags will never go back there even I have so much money ... Nothing to like
Outstanding 5 star property, lots to do on-site. Obviously, very expensive.
The staff were great! We had a group of teenagers camped in front of a broken vebding machine. After I informed the staff they promptly restocked the vending machine and fixed it. A few cons, as with anything. Overall, the hotel has a good location and I would recommend this hotel to future families passing through DFW. The sofa bed was extremely uncomfortable for my children. In addition our room was very warm. We set the thermostat as low as it would go and we still could not get the temperature below 71. Since we were only there one night we did not have it looked at. However given the attentiveness the previous day I have no doubt it would have been looked at promptly.
Evening Reception, and The Breakfast! Room AC wasn't the best in the bedroom. The entry to my room air seemed to circulate well, but the room got hot at night.
The room smelled like smoke.
El desayuno completo NO LIMPIARON LA HABITACIÓN LA SEGUNDA NOCHE
Nos encontramos cucarachas en la habitación.
El hotel estaba sucio.
Muy buen servicio al cliente Algunas prostitutas afuera
Our room was on the first floor and we loved it's location. Thanks N/A
A comfortable bed and friendly reception staffs are very impressive. This hotel is good for layover. Although the airport transfer is complimentary, I had to wait 50 minutes at the airport. Furthermore, drivers are not friendly at all.
I was without power for 5 days when I checked in. They allowed me to check in at 1030 so I wouldn't miss the cowboys game. I called multiple times with questions, Michelle was friendly, patient, and extremely knowledgeable. There were plenty of fast and casual food options within 5 minutes of hotel. They took an extremely stressful weekend and allowed it to end peacefully. Literally nothing except the overly high non refundable pet fee. I wasn't able to bring my dog bc it would've doubled the price of the room.
Great room space. Food is very good The location doesn't offer much other than proximity to airport. Airport is very close.
This property delivered a good value for a quality hotel during a major event - state fair plus major football game. The location was convenient.
Engaging friendly staff, perfect location for my needs, close to DFW, easy access to major area highway. would like to see expanded menu at restaurant, but hardly a big negative
The hotel was very centrally located to the places we wanted to go. It was very clean and nicely decorated. Very sleek and modern and very comfortable.
The staff was friendly. The entire hotel (lobby, hall ways on all floors and additional common areas had no air conditioning (it was not on at all and the temperature that day was in the upper 80's); to say it was hot and stagnant poor air circulation would be putting it mildly. The entire hotel had a pungent over powering stench of must/mildew. My room was even worse...located on the second floor (heat rising and again no air conditioning) when I opened the door it was literally 10 degrees hotter and the same musty odor amplified. I immediately turned on the window unit, which kept tripping and cutting off periodically so it took forever for the temperature in the room to register below 80 degrees. The television was so small I could not see a clear picture unless watching from the edge of the bed. If it had not been late when I checked in I most certainly would have left and checked into another hotel. The owner/operator of this hotel should be embarrassed. I travel frequently and have never stayed in a Quality Inn and can say with no hesitation I will NEVER stay in another one.
I couldn't tell if it was a new hotel or an updated hotel. It was nice either way. I couldn't hear people in the hallways order now the rooms. Very clean. Wish all hotels were like this one. Nothing. Just an FYI. The curtains are run off the ac unit controls. Don't spend forever looking for the manual controls. There aren't any.