It was clean and easily accessible to Arlington attractions. Breakfast buffet was very good, but not great. Options included waffles, egg/cheese omelettes, sausage, scrambles eggs with tortillas and an assortment of your typical continental breakfast offerings such as packages pastries, cereals, fruit, bagels, etc. We booked a Junior Suite that was really just a normal room with a king bed and a long hallway between the sleep area and the door. I expected a sitting area with a couch and just a little more space. To me, this was just a standard single with a king bed. Have Best Westerns standardized on the square pillows? I've never slept at a hotel with only small square pillows on the bed. And they weren't even large sqares. They were really only appropriate for small throw pillows for the couch (that I didn't have). I called and asked for larger, normal pillows and I was informed that this is all they had available.
I liked the location for the purposes we were there and the hotel was very clean The pool is kind of small but it is outside which was great. The breakfast was eh
Hotel was quiet and comfortable. Staff was helpful when needed. Pool was clean and very enjoyable. Hotel was located near a busy highway and occasionally some traffic noise was noticeable. Plastic bags in ice buckets not quite large enough (but this is a problem in every hotel I have stayed in).
It was a nice hotel for one night stay close to the ballpark Needs more blankets and pillows for the pull out bed ask the front desk for some more and they said they didn't have anymore
Clean, good wifi, quiet. I will stay again. Could use some complimentary lotion with the shampoo and conditioner. The location is great for Arlington events but quite far from Dallas.
Clean hotel and staff seemed nice for the most part. AC was on but it was still stuffy. Clocks didn't have the right time so this caused us to be late for a meeting. Parking lot needs to be bigger.
Me encanta el look pero demasiado concretas. Las habitaciones son casi como grandes celdas
Las habitaciones eran estupendas, y estaba en una zona estupenda Me gustó todo.
La decoración. Me sorprendió apenas entrar. El bar, restaurante, zona de la piscina, lounge, gimnasio y personal eran coloridos, divertidos y relajados. No hay microondas ni nevera disponibles. La televisión no estaba centrada con relación a la cama.
Everything was wonderful
Luxury, comfort,convience,surroundings,shopping,service,views,food, availability,decor,location to city attractions, privacy,local to airport. nothing
Looking at this place from the outside, you think it is going to be pretty Sweeeeeet! Overall it was, except for the room. Room was clean, but not close to being worth $250 a night. Room was more like what you would see in a 2.0 star hotel. Nothing to brag about at all. If the room was as nice as the rest of the resort you wouldnt be able to say much bad about this place. I would have to say they ARE understaffed for a place this large. Hard to find anybody to help you at times. Seriously, the staff was outstanding if you could find them. However, the rest of the resort was very nice. Actually beautiful atrium area with restaurants (Steak, Italian, Mexican food), good sized fountain, flowers, trees, and other things as well. There were quite of few shops as well bars and sports bars in the resort. They did have a Starbucks in the lobby as well (which made the wife happy as well as the rest of that loooooooong line waiting to get their fix). The water park they have (for guests only) was pretty nice. Adults and kids alike were all enjoying it. They did have a really nice bar there and also served food if you wanted to make a day of it. Overall, pretty nice place The room is a lot to be desired. Stayed at better rooms in a lot CHEAPER motels. Yes, it was clean, but for a $250 a night resort room, I would definitely expect more. A bit understaffed for a place this large. Hard to find anybody to help or even ask questions to, at times. Having to pay $19 dollars to SELF park is ridiculous But then so is $30 for them to park it for you.
The gaylord sent me and my 4 yr old granddaughter to the great wolf lodge to swim because their pool was closed and my granddaughter told them all at the reception desk what she was going to do while she was swimming and they felt so bad that they made her 4th birthday perfect. The only thing I did not like was the confusion at check - in because they could not find my reservation.
Room was clean, if you have family there is a lot for kids to do (at least around xmas which is when we went) Glass Cactus club was neat. The pre-check in email asking what your preferences are... DON'T waste 1 minute of your time on that! asked for either a higher room/floor OR a view room... Specifically made a note in the comments that a room higher up was desired.. Got a parking lot, first floor room and the hall was FULL of kids and no parents! Kids were running up and down the halls all day and HALF the night... Also, restaurant staff was not very friendly, lost my reservation and then tried to make ME look like the fool.... But I had a confirmation email to prove the reservation.... So it was just a poor experience.. Staff was either great OR terrible... Grossly understaffed... I know for $220/night it felt more like a "fancy" 2.5 star hotel... I have had much better service at cheaper big-brand hotels and this hotels amenities dod NOT warrant the cost.. I had high hopes for this resort and sadly was let down..
This was a great trip!!! I would suggest this hotel to everyone. It was Christmas Time and the hotel was very festive!!!!
Pool and room temperature in pool area was not heated for enjoyment, too cold!!!
The Gaylord Texas was a great stay. We had problems when I got to the hotel (but not with the Gaylord Texan) we called the front desk and they moved us into a larger king size room, large enough to fit two roll away beds for the kids at no extra charge. After this problem the vacation was wonderful. When I booked the hotel room I put down 4 adults where I thought their would be enough room for all four but when we got to the room it was a standard size king room with only a king size room. I was expecting a pull out bed or at least couch for 4 adults. I would suggest showing a room layout for the consumer so someone doesn't get confused with what they are purchasing.
the atrium and restaraunts
Always a pleasure Loud outside your room in mornings. Every employee is a tip whore. Get ready to dish out a lot of cash But they deserve it, ofcourse.
I loved everything there was to see and do there. Gorgeous! Everyone was very friendly. The room was tiny.
The room looked clean, but once we were ready to turned the lights off , there were Bed bugs crawling on the walls, Big fat bed bugs. The most disgusting thing I have ever seen. We were moved to another room, I really didn't wanted to stayed there but it was late and with two small children not easy or safe. I had no choice but to stay in the new room were there were no visible bed bugs, but I'm sure they were there. This is the worst place I have ever stay and NO I WILL NOT STAY THERE AGAIN.
We have stayed in this hotel several times when visiting our son and his family and found it to be attractive, comfortable and well maintained. The breakfast is great!
We were always greeted with a hello and a warm smile by the staff. That sure made us feel good about staying here. The hotel is located close to various shopping venues, eateries, etc. With easy access to freeway, we were minutes from Arlington, Fortworth, and Dallas. Will defently stay here again when in area.
The staff was very helpful and willing to accomodate our every wish. The rooms were clean and comfortable - and QUIET. The breakfast food was hot and delicious - and plentiful. Went to a restaurant called Babe's - great home cooking - highly recommend. Nice amenities in the hotel. Hotel is located near a small lake with beautiful views. You could drag along a bass - or pontoon and have a great time. Very comfortable well appointed lobby. Friendly people!
A decent place to stay, especially for the price. Overall good value
We traveled with six other couples to this hotel while attending an Arkansas - Tex. A & M football game at Cowboys Stadium. All fourteen of us agreed that it was a super stay. The rooms were large, clean, and fairly new. The breakfast was much more complete than what you might expect. Nice pool and hot tub, as well. And, another plus for our group...it was very close and accessible to the Stadium. Highly recommend this hotel.
Excellent clean room, VERY comfortable beds, wonderful staff. Amenities were far beyond what I would expect at this price. Very nice breakfast bar, typical for Holiday Inn Express, but well stocked. Free wireless hi-speed internet in the rooms. Outdoor pool only. Surrounded by a shopping area with two major grocery stores, pharmacies, a large variety of restaurants, two multiplex theaters. Easy access to Six Flags and Downtown area. We will definitely stay here anytime we visit Dallas.
I recently stayed at this hotel due to the holiday inn in arlington i have stayed at in the past going through rennovations. So I was a little upset at first but because I had such a great experience I will now make this the new hotel I stay at anytime I'm in the area. The location is great with a great staff that helps with any question you might have from where to shop to where to eat. My hat goes off to entire staff and management team at the Holiday inn Express they really know how to treat their guest.
great hotel, great staff, felt very welcome, very clean, bed and pillows were better than i have at home. (don't tell my wife) 2nd visit there, will go again
Not bad had some problems with the electronic keys but over all nice place to stay!!
We only stayed here one night due to a funeral but it is one of the NICEST Holiday Inns I've ever stayed at. The staff was very friendly and accommodating. The rooms were clean and large. It was nice to be wolcomed into the facilities with cookies and complimentary water. The breakfast had a nice selection. It was a quite place to stay. If we make it back that way, we will stay again!!!!
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
Great location an staff was very helpful
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
Nada era malo en el hotel Nada, no me volvería a alojar
La experiencia es contradictoria. Algunas de las habitaciones están bastante bien, mientras que otras son marginales.
Nada Terrible. Nada más que decir, excepto que era terrible
Lo que tienen que hacer es un mejor trabajo de limpieza del lugar.
La ropa de cama estaba sucia Televisión estaba rota y no funcionaba Hotel muy anticuado... no se parece en nada a las fotos en línea.
Nada El olor, la habitación sucia, publicidad engañosa,...
Sucio, descuidado, necesita una buena reforma. Incluso la mujer en el turno de noche en recepción era maleducada.
Nada Todo, la habitación y el baño estaban sucios
El personal fue grosero. Requería un depósito al llegar. Durante 4 días querían que pagáramos $10 dólares cada uno por hacer una revisión de antecedentes. Tonterías.
Ubicación de DFW Un gran costo Se sentía sucia Los pasillos estaban sucios Fuga de agua desde el techo en el baño.
Nunca me apareció
Oscura sombra espeluznante y personas que buscan
Outstanding 5 star property, lots to do on-site. Obviously, very expensive.
Too expensive for the money n everything coz money there may be just for the rich people don't know what to do with their money staffs there look down on us coz we didn't wear fancy clothes or name brand bags will never go back there even I have so much money ... Nothing to like
The most comfortable beds ever and the best pillows. The balcony overlooking the pool made us just stay in and order room service. Want to find a reason to come stay again. Everything was just great. No complaint.
Evening Reception, and The Breakfast! Room AC wasn't the best in the bedroom. The entry to my room air seemed to circulate well, but the room got hot at night.
The room smelled like smoke.
The staff were great! We had a group of teenagers camped in front of a broken vebding machine. After I informed the staff they promptly restocked the vending machine and fixed it. A few cons, as with anything. Overall, the hotel has a good location and I would recommend this hotel to future families passing through DFW. The sofa bed was extremely uncomfortable for my children. In addition our room was very warm. We set the thermostat as low as it would go and we still could not get the temperature below 71. Since we were only there one night we did not have it looked at. However given the attentiveness the previous day I have no doubt it would have been looked at promptly.
Muy buen servicio al cliente Algunas prostitutas afuera
El desayuno completo NO LIMPIARON LA HABITACIÓN LA SEGUNDA NOCHE
Nos encontramos cucarachas en la habitación.
El hotel estaba sucio.
I was without power for 5 days when I checked in. They allowed me to check in at 1030 so I wouldn't miss the cowboys game. I called multiple times with questions, Michelle was friendly, patient, and extremely knowledgeable. There were plenty of fast and casual food options within 5 minutes of hotel. They took an extremely stressful weekend and allowed it to end peacefully. Literally nothing except the overly high non refundable pet fee. I wasn't able to bring my dog bc it would've doubled the price of the room.
This property delivered a good value for a quality hotel during a major event - state fair plus major football game. The location was convenient.
Great room space. Food is very good The location doesn't offer much other than proximity to airport. Airport is very close.
The hotel was very centrally located to the places we wanted to go. It was very clean and nicely decorated. Very sleek and modern and very comfortable.
A comfortable bed and friendly reception staffs are very impressive. This hotel is good for layover. Although the airport transfer is complimentary, I had to wait 50 minutes at the airport. Furthermore, drivers are not friendly at all.
Our room was on the first floor and we loved it's location. Thanks N/A
Engaging friendly staff, perfect location for my needs, close to DFW, easy access to major area highway. would like to see expanded menu at restaurant, but hardly a big negative
The staff was friendly. The entire hotel (lobby, hall ways on all floors and additional common areas had no air conditioning (it was not on at all and the temperature that day was in the upper 80's); to say it was hot and stagnant poor air circulation would be putting it mildly. The entire hotel had a pungent over powering stench of must/mildew. My room was even worse...located on the second floor (heat rising and again no air conditioning) when I opened the door it was literally 10 degrees hotter and the same musty odor amplified. I immediately turned on the window unit, which kept tripping and cutting off periodically so it took forever for the temperature in the room to register below 80 degrees. The television was so small I could not see a clear picture unless watching from the edge of the bed. If it had not been late when I checked in I most certainly would have left and checked into another hotel. The owner/operator of this hotel should be embarrassed. I travel frequently and have never stayed in a Quality Inn and can say with no hesitation I will NEVER stay in another one.