Close to central city for business
Clean, freindly staff, the breakfast was good and the hotel appeared well maintained, the rooms was very comfortable The parking arrangements
Location close to city centre. Valet parking works well but could perhaps be cheaper due to other parking options. Good buffet breakfast offered and would be better if included in room rate. no
just a great place to stay, great staff
The location, the value for money it represented to us as a family, the service and the facilities.
The coffe bar, the shampoo and the shower gel. No toothbrush available and no shaving kit.
All staff were freindly. The room was clean and tidy. The conference facities were more than acceptable. I had a Item of clothing stolen from my room by one of the service staff. I was in a meeting which wasn't due to finish till midday so I thought I would rush out at morning tea time and bookout of my room. Did this but in my rush I realised I had left my top hanging over the chair in my room. Thought I would get this once my meeting had finished. 11.
The location was great. Rooms service excellent. Close proximity to the casino was also good. Valet parking very prompt. The extremely excessive costs for phone calls to Auckland and Australia. I have family that live here and phone often. We worked out that your hotel charges approximately 800% more than the cost of calls.
Location for business
Central would be the key for me Yes, there was a bus load young people. They were making a lot of noise in the passage way. I had to get up and ask them to be considerate to others.
Staff were excellent, room clean and tidy. Description on website indicated free wireless internet, however, there w was no wireless internet available on site, just one computer in the office and a $10 per hour charge.
small double bed,pillows to thick.No sky tv,other channels hazey
Sorry but we did not like our stay there at all. It is one thing to have an old run down motel but it is another when there is holes in the carpet from age and the bath have holes as well.
It was close to the city centre, and the breakfast was good and good value. It was also available at a time when there was pressure on accomodation in the city The room was run down and some things did not work properly.
It provided shelter from the rain. With a plug in heater the area was warm As a senior citizen I found the concrete steps leading up to the flat rather narrow. The tap arrangement combined for both bath and shower was rather confusing. Altogether outdated.
It was lovely to return to the room which had been nicely serviced. Really handy for supermarket which was great just that it was on a very busy road
Definately enjoyed the stay, Staff very welcoming and understanding. Plenty of room Deck was in disgusting order. Moss all over the place. Carpet seemed worn in and Old.
Next door to the Hamilton Airport.
Rooms were roomy and quiet, comfortable, clean The continental breakfast choice was limited.
Easy to find. Quiet, Price was very good. For the money very good value. N/A
I enjoyed my stay even though only for 1 night but great being close to the airport for an early morning flight etc. Would be nice though if there were at least a plate and knife in the room for the convenience of having snacks. This is my second stay here.
Staff were typical kiwis very friendly and very welcoming. Accomodation was units at the rear, these were comfortable and spacious. Parking available outside each. Good food on offer in the restaurant. Within walking distance of the airport terminal.
Very convenient to stay at the same place as the training course was running
It's location to the Aquatic Centre Didn't like the horrible needlepoint shower
Very quiet It had an unwelcoming ambiance although clean and quiet- very cavernous. No explanation from Reception as to the set up. I was in the second wing and it was difficult to lift heavy bags up the steps and in through the doors - needed auto doors and if there was wheel chair access it wasn't well indicated. Came over to restaurant at 6.15, it seemed empty of staff adn very cavernous. I decided to get room service
It was a bed to sleep, that is all Have stayed thre before. Rooms are very expensive for what they are, wehave stayed in better motels at half the price. It was the only place we could get two rooms. I would not stay there again if I had a choice. The decor is very tired and dated. The hotel desperately needs an urgent makeover.
For starters...my room wasn't booked when I checked in!!! Too far from city centre...seemed to be a 'conference type' hotel
Good all round hotel with all facilities and services - frankly, nothing stood out as "amazingly fantastic" but it was all "solid good" The volume on the television in the gym on the news channel seemed to be locked so it could not be turned up
Handy to Field-days event.
the dining room experience was very good, a good selection of healthy option food.
The fact that I could get a lovely evening meal that was gluten free. Also when I found out I had left behind my phone charger it was found and put in the mail - much appreciated - thank you. What about stating on the menu the options that are gluten free - it saves wondering and asking all the time if you are a Coelac - there are lots of us now!!!
Ease of parking Bed worn and uncomfortable, Other guests stomping in the hall and in their room at 3,00am Coffee in restaurant at 8.30am dead cold. charge for 2 pieces of toast and coffee ridiculous
Best price I could find for a one night stopover when there was a huge event on at Karapiro near Hamilton that weekend I don't think there was a heater in the motel
The breakfast was excellent and the bed was comfortable and the size was good For the price even at normal price of $105 I would not stay again. The rooms all need revamping. The wallpaper was ripped and the boards around the main door were not even painted. The office staff were scruffy and not well presented.
the spa in the room the internet
The satff especially the wife have a very poor grasp of engilsh, we were up all night with people yelling and drinking and reving cars right outside our door till 5 am, in the morning the entire complex was littered with bottles and cans, I went to the office to get arefund and they did not come to the counter
loved the cleanliness and the non-interference of the staff no
I considered the $15 parking fee for a SUNDAY night and equal to 14% of the "Superior" room charge over the top
very good , comfortable and the staff were very helpful
The hotel was convenient location close to shops, restaurants and transport centre. Staff were very friendly and helpful. I found the room very noisy - it may have been the air conditioning?
The handy central location Not very good communication from staff and my jandals disappeared from our room
All good! Would be a good idea to provide details of price structure for breakfast.
Central location Having to pay $15.00 each for parking. A motel just down the road would have been way cheaper.
Proximity to riverside walk, friendly staff, walk to city centre The peanut butter was old.. :)
The central location makes it ideal for us to go and do our separate tasks Found the entrance to reception desk a hassel with luggage
the 2 staff we met were informative and friendly I read somewhere that the hotel was due for a refurbish, I would defenitely agree that that is required. Disappointed in the standard of the hotel overall, for the money I paid I would have expected a higher standard. We have stayed in a lot of motels/hotels in NZ for a similar tariff and have experienced much higher standards. In particular the bathroom was dated and shabby although functional.
Friendly helpful staff. Dinner was tasty with generous portions. Comfortable affordable stay.
Very helpful and cheerful staff/owners.Had left jacket behind and they phoned me about it before I had even missed it. Quiet despite location on busy street. Two bedroom unit small and shower/toilet facility tiny.Bad lighting and dark room with small windows.
Only concern was to wake up in the morning to find our door open, when I knew it was firmly closed and was still closed between 3 and 4 in the morning
spa in unit Very soft bed! and no hot water after 1 spa fill. sink a bit dirty and old
staff were courteous and location was good. Floor in bathroom was filthy - my feet were black when walking on it for a short time. Therefore, I felt uncomfortable about everything else. Pillows were also way past their use by date.