Que mantenga un estándar básico de calidad, pese a estar frente al aeropuerto. La amplitud de las habitaciones y su confort. El buen trato del personal.
Personal de la recepción fue muy cortés. Ojalá me dijeron que el hotel por el aparcamiento, por día.
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Loved the market place and the Dj at the bar in the evenings!
TOO LARGE THROUGHT IT WAS A BOUTIQU
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
Comfort No room service Weird shower stall that is made so its hard to reach handles
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
las habitaciones son muy amplias igual que los banos pero un poquito anticuado, de todas formas resulta muy comoso, las cama son comodisimas, el personal del hotel muy atento, fenomenal para ir a disneyland el desayuno incluido en el precio es abundante pero no es muy bueno, sobre todo la bolleria que deja bastante que desear. El fin de semana hay muy buen desayuno de cosas saladas pero los dias de semana es mas normal
This guest did not leave comments about this hotel.
There is no designated breakfast area. If the hotel could expand its breakfast cuisine and provide a breakfast area, that would be beneficial.
Location. Bathroom was a disaster- toilet didn't flush, shower had a massive leak and sink didn't drain. Had to use another room to use the restroom.
Hotel looks nothing like the pictures. And the continental breakfast is a joke
The best thing was the location and price was desirable. The overall feel of the hotel was unclean. My children identified dirty linens immediately. My wife also recognized heavily stained linen. We chose to sleep on top on the linens and shower elsewhere. I Would not recommend this place.
Location There was no desk. It is uncomfortable to work from a raised counter. The bed could be better. The ants in the parking lot engulfed my car.
This guest did not leave comments about this hotel.
I had a small issue with the room i was in however the staff was very nice and accomadating didnt give me a hard time about changing rooms. Nice hotel great staff no complaints.
Nothing. Nasty coffee and dollar store muffins are the free breakfast. The bedding was what you would get from the goodwill. Sketchy characters loitering outside.
Location was great. The Starbucks and 7-11 next door was also awesome. Room lacked a desk and chair which was annoying.
Not a thing. Very dirty outside and inside the rooms. Some non smoking rooms smelled like smoke. Ash trays just outside the doors of non smoking rooms. Mattresses stacked up by the dumpsters. It says breakfast included..instant coffee and granola bars is not breakfast
El colchón era muy cómodo. No hay opción de aparcamiento. Servicio de aparcamiento por $32, pero a mitad de precio para vehículos híbridos.
Por debajo de la media en cuanto al servicio La habitación tenía un olor extraño. Pedimos cambiar mi habitación en recepción y me dijeron que no se podía. Me dijeron que tendría pagar la diferencia de precio. El servicio de limpieza de habitaciones trabajaba a las 22:00 en otras habitaciones vacías mientras estábamos tratando de dormir. El aparcamiento debería ser gratis. Seguro que hay mejores opciones. Sin duda no vuelvo.
Está cerca de un proyecto estamos trabajando. El personal es amable y servicial. El hotel está un poco viejo, pero todo estaba limpio y organizado. La mayor decepción fue que no había desayuno gratis y el estacionamiento es de $12 por noche.
Cerca del aeropuerto y cerca de mi conferencia Pagar por el aparcamiento
Breakfast excellent. Free Internet. Good location. Parts of the hotel could do with updating.
Quite for relaxation Nothing I can think off.
Very clean, room with internet and service attendants were excellent. The food was very good. Ciomplement the fitness center with more options than what was available.
Manager on site was very rude and unfriendly ! He never apologized for his behavior nor did he offer a solution
Staff, always professional always polite. Pool fantastic, Spa clean and warm. I loved the Bed, super cloud pillow topped, room clean. Bathroom luxury, from soaps to towels good size. 24/7 always staff on hand. Had starbucks in hotel foyer. Blackout curtains kept morning sun at bay. My 71 yr old mother did not enjoy the pillow top beds, suggested they smothered her. Could hear some trucks on highway braking in mornings and night. It is geared for business, so appeared everything has an additional cost per unit.
We enjoyed the beds. We had a great night sleep.
Good location, since it's close to the airport. Facility is extremely outdated, room was tiny and noisy. Parking is an additional $22 per day, which is robbery. I suggest you stay at the Irivne Wyndam instead.
The layout of the bathrooms and sleeping areas were very good for an extended stay. The bathroom had enough shelf space for toiletries, and the closet and dresser were sufficient for clothes. The layout of the living room and kitchen made it very comfortable. The bathroom does need to have at least one addition towel rack. Hotels now ask that you hang your towel to dry rather than replace it each day - which is wonderful. However, there is no place to hang it... That is a problem. I decided to place my towel on a hanger and hang it in the doorway. Not the best, but it worked. A few more pots would have been nice also. There were enough items for the microwave, but not the stove. A small dish soap would be helpful as well so as not to run the dishwasher for a few items. I used a small bar of soap and a face cloth.
The hotel is clean, comfortable and relatively quiet. The staff is very friendly and accommodating. There's a small breakfast/dinner cafe in the lobby, which is pretty decent. It's a business hotel--just a pretty standard place to crash between runs on the hamster wheel. The hotel advertises wired internet, and even advertises it as a feature on an information card in the room, but in truth there is no wired internet. So, caveat emptor on that score. There is wireless internet that works pretty well, but it's unsecured (totally open, anybody can read your traffic.)
The room was clean and a good size not to big and not to small but perfect for a couple. Staff was very friendly You cloud hear people next door when they were loud
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
Excellent customer service. Everything was great!
Very relaxing, wonderful food and brilliant staff. Did not use Spa. Pool was good. We had to move rooms as there was building work on that side of the hotel. Very surprised that they even put guests in such rooms as work started as early as 5am and we did not sleep after that time.
Great location - right across from Fashion Island shopping center. Easy access to restaurants, movies, shopping. Staff was very courteous and friendly. This was my second stay here. I would come back.
Hotel was beautiful, staff was courteous and friendly. $29/day for valet parking when no public parking was available. This added an additional 10% to the total cost of my stay. Ridiculous.
everything except the HOT, HOT, HOT weather. could not get hotel room cool enough in face of heat wave (25 degrees above expected temperature).
Nice hotel which is close to PIMCO and Pacific Life Insurance
The Hotel was truly five star, excellent staff and the rooms were great. Good location but you need a car to get anywhere in California. The Fashion Island shopping centre is next door and offers alternative dining options. This was our first visit to Newport Beach and the Hotel was a positive start to a great trip. As with most west coast hotels the parking costs do increase the cost of staying but overall this was a minor issue.
Very nice & comfortable rooms Wonderful staff. Very helpful & personable Nothing. All was good
The location was perfect close to shops, restaurant with easy access. The hotel rooms were very comfortable & roomy. The staff was excellent, exceeded any expectations. My toilet had some trouble flushing but aside from that no problems. Please do not print that for public use.
I think the valet parking fee was too high. There wasn't any options provided to self parking. You had no choice but to pay $32 parking fee.
The decor was awesome A little pricy
We come back regularly. The hotel is well appointed and the staff is very professional. Rooms are comfortable and view to ocean side over fashion island is super. Oak Grill Room on the deck for breakfast is a treat.
I really like the feeling of home away from home in this hotel. With the exception of Brenda who is a bit arrogant with a bad attitude, the front desk staff are amazing and accommodating. Fantastic amenities like free washer and dryer, practically a mini grocery store on your honor that you can pay for or have charged to your room. Plenty of parking, relatively quiet and laid back atmosphere. The kitchens are fully stocked with not only the basics but also measuring cup, mixing bowls, extra pot with lid, ceramic cooktop et cetera. All linens are upscale and clean with no stains and not one rouge dark hair (I am blonde) anywhere. Bed had over stuffed sheepskin like mattress cover that was very comfortable. One last thing that is always very important to me... I didn't have to wash my feet before getting into bed, not ever! Now that is clean. Even with all of the amenities I have listed that I like this is after all a 2-star Hotel and it is a bit overpriced. Further, the 20 percent discount offered through RetailMeNot and other reputable sites of the like, are not accepted at all. I could get no break off the daily rate ever. 2 hours on the phone with IHG and it is still a mystery. Counting on that discount is what finalized my decision to stay here while searching for an apartment. Now I'm just further in debt. my feeling on that is a bait and switch which is the fault of the corporation not the facility. I am currently staying on top of my complaint. The shower head is definitely in need of some maintenance to clear out the hard water so the water flows. On only a few occasions I was disturbed by the loud speaking housekeepers outside my door as well as the banging and hitting the walls while cleaning the room next to me. They need to realize that sometimes people work late and sleep late. For the price it should be respected.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
A sólo unos pasos del Teatro Segerstrom y al otro lado de la calle de South Coast Plaza. Bien cuidado, amable y personal bien informado. La habitación era muy cómoda y tranquila. Disfrutamos de la experiencia. No había nada que no nos gustase.
Me encanta la zona y el edificio y sus alrededores.
room was setup in a unique way allowing 1 person to sleep and another to do work and/or watch TV without being disturbed - ice cold AC was great - toilet and shower were separated which was also nice - good size TV and channel selection - free HBO - easy access to room - plenty of available parking - close to major freeways shower leaked all over the floor due to a bad seal on shower door
We were only there for 1 night and we throughly enjoyed the whole atmosphere of the hotel; from the front entrance to our room. We loved the complimentary breakfast served in the morning. The staff was extremely pleasant and welcoming. Would do definitely go again. Price was also reasonable and we'll worth it.
Room was very nice. We appreciated having breakfast available included in our nightly fee.
Roomy suite with good beds. Waffle station and Mon-Weds Happy Hour with beer, wine, and decent hors d'oeuvres. Not super clean. Quick surface clean looks good but refrigerator smells (ice maker makes un-usable ice). Dishes not clean - Rewash everything. If you don't see it, it probably hasn't been cleaned in a while.
The hotel was in really good condition and in a nice neighborhood. The staff was friendly and the room was comfortable. Next time I go out to Orange County I will be definatly staying here again
I stayed with my wife for 6 days, very good location, nice neighborhood, room is clean and close to rental car booth in nearby hotel. The breafast is excellent, nice staff, the only thing I comment would be the bed mattress feel too soft and not good for guests having back problem. Overall it is a valued hotel I will stay in my next trip to Orange Co..
We had a wonderful stay at the hotel - the people were friendly and helpful and courteous. The rooms clean - pool very nice - and the location was great - easy access to several interstates - and it is so near the airport! I would highly recommend the hotel.
beds comfy, but reservations were for 3 people and we were only supplies in room for 2 as far as coffee cups. Why is it when you have 4 cup coffee makers that every motel only gives enough cream and sugar for 2?Also if you come for overnight, do they not think people are clean enough to take shower before bed and one in morning for fresh towels?? this is true everywhere I stay. but for the most part. I would stay here again. Very friendly people and helpful. All we had to do was ask..
This hotel offered everything I needed for a short unexpected trip to see my brother. But I had work to do and had to get up early and stay up late and ...you just couldn't get a cup of coffee...other than that...good.
We were very happy with our experience at this hotel. We especially enjoyed the free, hot breakfast. Be aware, however, that you must belong to the chain's club (free, but you must sign up) in order to have breakfast free.
Hotel was very clean, great lounge with large TV's for sports, room was large and had 37' flat screed HDTV.
This is very clean place. We stayed only one night. Room, Bed and Bath room were very clean. \nNice and clean pool and hot tub. \n \n \nCons: \n \nNo complimentary breakfast. \nMocrowave was not working properly. \nStaff was nice.
Stayed end of Dec. 2007. Great room, bed. Quiet & safe. Only negative comment was that there is only one internet pc available in business center; but there is free connection in your room if u bring a pc. McDonald's is right next door. Easy acces to 405 & airport. Recommended.
Great accommodations for the low price. ALL hotel staff was friendly and courteous. Maids would even speak to you in passing down the hall. FYI, make sure to get a breakfast voucher when you check in! Only ate there for breakfast and it was a great buffet.
My room was run down. The toilet seat was peeling, breakfast was powder eggs everyday for 2 weeks. Hotel food was at best a 2. (Dinner) bartender was friendly. Exercise room was a joke 2 treadmills , one stair climber and one bike.