TOO LARGE THROUGHT IT WAS A BOUTIQU
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
Comfort No room service Weird shower stall that is made so its hard to reach handles
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
Loved the market place and the Dj at the bar in the evenings!
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Staff, always professional always polite. Pool fantastic, Spa clean and warm. I loved the Bed, super cloud pillow topped, room clean. Bathroom luxury, from soaps to towels good size. 24/7 always staff on hand. Had starbucks in hotel foyer. Blackout curtains kept morning sun at bay. My 71 yr old mother did not enjoy the pillow top beds, suggested they smothered her. Could hear some trucks on highway braking in mornings and night. It is geared for business, so appeared everything has an additional cost per unit.
We enjoyed the beds. We had a great night sleep.
Good location, since it's close to the airport. Facility is extremely outdated, room was tiny and noisy. Parking is an additional $22 per day, which is robbery. I suggest you stay at the Irivne Wyndam instead.
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
Gran experiencia en general Pagar por el aparcamiento
las habitaciones son muy amplias igual que los banos pero un poquito anticuado, de todas formas resulta muy comoso, las cama son comodisimas, el personal del hotel muy atento, fenomenal para ir a disneyland el desayuno incluido en el precio es abundante pero no es muy bueno, sobre todo la bolleria que deja bastante que desear. El fin de semana hay muy buen desayuno de cosas saladas pero los dias de semana es mas normal
room was setup in a unique way allowing 1 person to sleep and another to do work and/or watch TV without being disturbed - ice cold AC was great - toilet and shower were separated which was also nice - good size TV and channel selection - free HBO - easy access to room - plenty of available parking - close to major freeways shower leaked all over the floor due to a bad seal on shower door
We were only there for 1 night and we throughly enjoyed the whole atmosphere of the hotel; from the front entrance to our room. We loved the complimentary breakfast served in the morning. The staff was extremely pleasant and welcoming. Would do definitely go again. Price was also reasonable and we'll worth it.
The hotel was very lovely and recently redecorated, but... By far THE MOST UNCOMFORTABLE bed I've slept on in a hotel. Couldn't believe how horribly hard and springy the mattress was considering how nicely redone the room was. We tossed and turned all night and were sore and tired in the morning. I would've traded the nice paintings on the wall for a softer bed and good night sleep...I mean the whole reason for staying in a hotel is to sleep so it has to be good. Very disappointed. Would not recommend.
The room was updated and decorated nicely. Had a very cozy feel. I really did not like that there was only a shower.
The hotel was very clean and beautiful. The room was very clean and the shower was awesome. Would definitely stay there again and recommend it to all my friends. Staff was very friendly.
It was clean with friendly and helpful staff and doesn't blow a hole through your wallet Paying for parking a day does suck
It was absolutely amazing. VERY plush and MODERN rooms. I got a premium room which was amazing. The cabanas by the pool are awesome. Just luxury and premium all the way. Only one bad thing I could say is as a multiple business stayer...I have stayed there repeatedly, there should be a discount for return guests.
We stayed here just three days after it opened and some of the common areas were still under construction. We had a couple of problems (shower head was clogged with construction debris, couldn't find access to pool...etc) but the hotel staff and construction workers were all very helpful and fixed everything. Hotel room was very large and clean and quiet. Free parking is also very convenient. Wish breakfast was included (they charge $13/person)
Flew into Irvine and stayed one night before heading to Carlsbad for vacation! I was very impressed with this hotel it was very clean,modern and the staff was excellent. They had a great breakfast amd will definitely stay here again.
The layout of the bathrooms and sleeping areas were very good for an extended stay. The bathroom had enough shelf space for toiletries, and the closet and dresser were sufficient for clothes. The layout of the living room and kitchen made it very comfortable. The bathroom does need to have at least one addition towel rack. Hotels now ask that you hang your towel to dry rather than replace it each day - which is wonderful. However, there is no place to hang it... That is a problem. I decided to place my towel on a hanger and hang it in the doorway. Not the best, but it worked. A few more pots would have been nice also. There were enough items for the microwave, but not the stove. A small dish soap would be helpful as well so as not to run the dishwasher for a few items. I used a small bar of soap and a face cloth.
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
Excellent service. Staff were very helpful and friendly!
Está cerca de un proyecto estamos trabajando. El personal es amable y servicial. El hotel está un poco viejo, pero todo estaba limpio y organizado. La mayor decepción fue que no había desayuno gratis y el estacionamiento es de $12 por noche.
Cerca del aeropuerto y cerca de mi conferencia Pagar por el aparcamiento
Que mantenga un estándar básico de calidad, pese a estar frente al aeropuerto. La amplitud de las habitaciones y su confort. El buen trato del personal.
Personal de la recepción fue muy cortés. Ojalá me dijeron que el hotel por el aparcamiento, por día.
Hotel bonito y limpio, a un precio estupendo. No había nevera en la habitación. Me pareció que aquellos eran estándar.
It was close to malls and movies. Not the best views in Newport
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
The friendliness of the staff
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
Spa was amazing! Pay for parking and taking extra money for deposit
They charge $25 for parking and there are no other parking options.
Newly remodeled and well kept up. Quiet, and a great view. Service at the cafe was awesome. The price I paid was a very good value.
Parking should be more clear that it is charged.. I would have rather just ubered there
Loved that the bedroom was separate from the family room, complimentary mini fridge, bath tub & stand up shower was a big plus, easy access to freeway, food & beach! Other than noise from remodeling, I love love love this location!
Nice facility, friendly staff, comfortable large room. $28 for parking in a non-enclosed lots seemed kinda high, but what can you do. A 3.5-4 star hotel at this rate you really can't complain
The large bathroom with a separate shower and bath was amazing. The bedrooms had doors separating it from the spacious living room. The bed was extremely comfortable. There were 2 TVs with a fairly good selection of channels. The hotel is located away from places to eat so ordering room service sounds great but it's extremely overpriced. Price of parking was ridiculous. Sofa bed was extremely uncomfortable and the extra blankets were scratchy.
$28 for parking a night? Like just hide it in the fee or something because it's just ridiculous. I'd guess that 95% of guests arrive with at least one car.
Room was very nice. We appreciated having breakfast available included in our nightly fee.
Roomy suite with good beds. Waffle station and Mon-Weds Happy Hour with beer, wine, and decent hors d'oeuvres. Not super clean. Quick surface clean looks good but refrigerator smells (ice maker makes un-usable ice). Dishes not clean - Rewash everything. If you don't see it, it probably hasn't been cleaned in a while.
The location was perfect close to shops, restaurant with easy access. The hotel rooms were very comfortable & roomy. The staff was excellent, exceeded any expectations. My toilet had some trouble flushing but aside from that no problems. Please do not print that for public use.
Very relaxing, wonderful food and brilliant staff. Did not use Spa. Pool was good. We had to move rooms as there was building work on that side of the hotel. Very surprised that they even put guests in such rooms as work started as early as 5am and we did not sleep after that time.
The Hotel was truly five star, excellent staff and the rooms were great. Good location but you need a car to get anywhere in California. The Fashion Island shopping centre is next door and offers alternative dining options. This was our first visit to Newport Beach and the Hotel was a positive start to a great trip. As with most west coast hotels the parking costs do increase the cost of staying but overall this was a minor issue.
The decor was awesome A little pricy
Very nice & comfortable rooms Wonderful staff. Very helpful & personable Nothing. All was good
We come back regularly. The hotel is well appointed and the staff is very professional. Rooms are comfortable and view to ocean side over fashion island is super. Oak Grill Room on the deck for breakfast is a treat.
I think the valet parking fee was too high. There wasn't any options provided to self parking. You had no choice but to pay $32 parking fee.
Excellent customer service. Everything was great!
Hotel was beautiful, staff was courteous and friendly. $29/day for valet parking when no public parking was available. This added an additional 10% to the total cost of my stay. Ridiculous.
Great location - right across from Fashion Island shopping center. Easy access to restaurants, movies, shopping. Staff was very courteous and friendly. This was my second stay here. I would come back.
Nice hotel which is close to PIMCO and Pacific Life Insurance
everything except the HOT, HOT, HOT weather. could not get hotel room cool enough in face of heat wave (25 degrees above expected temperature).