All staffs are GST! Greet, smile and thank you! Best resort in Bali. We booked our stay via kayak and when check in, was told by receptionist that breakfast is not included in my package which have been confirmed by agent kayak. I showed them that my booking is inclusive of breakfast, I then emailed to kayak but no response from them till date. Rimba is really nice, after check in, receptionist called and said that the resort will extend breakfast to us for the our stay in Rimba. The staffs at Rimba ensure that whatever request you have will be fulfilled at their best possible. Not that I can think of..
The hotel is absolutely stunning, with modern, tasteful and luxurious finishes. It is connected by frequent tram to its sister resort (Ayana) and to a private beach. It's a little out of the way from Jimbaran itself, and requires an inexpensive taxi ride to and from town. Food at the resort is good but expensive. The spa is astronomically expensive by Bali standards, although it is in line with Western high end resorts. The Rock Bar at the Ayana (for which Rimba guests get priority access) is a lifelong memory (although VERY expensive). The staff are extremely friendly and willing to help. The beach is beautiful. Location is quite convenient to the airport. In the early morning, it was only about a 10-15 ride. Honestly think it was our one-time bad luck, as opposed to a constant problem, but the air conditioning in our room could not be adjusted, even after we called for technicians to come and "fix" it. The temperature in our room hovered between hockey arena and cold-freezer. Made for poor sleep in an otherwise very comfortable room. Also, despite all the attention, the hotel managed to forget about giving us a promised wake up call. Fortunately, I set my own alarm just in case. But if I hadn't, we would have missed our early morning flight. The beach is very beautiful, but it's not for swimming. There are lots of big waves and big rocks, and the red flag is probably out 99% of the time. All in all, despite the shortcomings, I still believe this to be an outstanding hotel. Well worth the money (and priced much cheaper than many hotels that are likely comparable in quality).
Good hotel. Royal Beach club is a good offer, but subject to ''hard sell'' from reception desk. Rooms are OK, not that big. Note: no Kingsize bed room with bath (shower only!).Excellent service. Food is good.
I've heard a lot of positive review about Westin Nusa Dua, and now I know why. From the time you walked in, the staff will make you feel that you are the special guest. They were warm and hospitable. The idea of making the kids also a special guest made this hotel my prime destination for family vacation. The hotel it self was superb: the grand lobby, main pool, the beach, kids pool, kids club, sun loungers and cocoon everywhere, sport facilities etc. The room was good. It has a modern and destinctive design, although the balcony was too small. The buffet breakfast was great. Lots of varied food. The were two downsides I would say for this hotel ie.the depth of the pool. I mean, who wants the pool with more than two meters deep for leisure purpose? The other one was the kids activity program at the kids club. They set different activity in the different day. We were there on Saturday, but my son couldn't get the rock climbing and fishing activity because they were on the other day. Saw...
Room is big, nice garden, private beach and swimming pool. No wifi in the room. Not sure whether it's because of the air-con or the wooden furniture, there is very strong scent in the room, too strong to fall asleep, basically I didn't sleep all night long.
Very good food. Good big pool. During rainy season Jimbaran Beach gets dirty
Gives the impresion of abandoned area,everything dirty around,only 3 unbrelas available in pool area the rest were broken and lay aside,I am sure this hotel will close down soon
Right on the busy Jimbaran Beach which is lovely, plenty of good value beach bars very close by. The hotel lacks any atmosphere.
Very beautiful territory of hotel, good beach, the good location. Awful rooms and bathrooms! The urgent renovation Is required!
Fantastic tropical garden, nice Balinese architecture, tranquility & cosiness/ However the ocean was very dirty (full of debris0 compared to nearby stretches of shore at Intercontinental and other hotels
Nice resort. It is about 20 years old, but they do a good renovation. Beautiful architecture: wonderful reception - nice bedroom. Nice garden and clean beach. Close to the airport. The airport is open 24 h a day! Old air condition. Most people did not use the retaurant. It is expensive in comparison to the restaurants outside on the beach.
Nice, clean rooms, welcoming staff, great buffett breakfast. Expensive food/drinks. Just outside the hotel is a very nice and very cheap restaurant. Also, bottled water and soda cheap outside the hotel
Beautiful setting just next to the sea. The spaciousness and Balinese design of each lodging surronded by different varieties of trees,shrubs, plants and flowers simply make it seem like a peaceful paradise. All in all, a great place to retreat in serenity and tranquility. The lobby is also very impressive although a bit liveless! Staff do not always observe the "Do Not Disturb" sign - too eager to clean the room?! The internet-charge is much too exorbitant (50,000IRP) in proportion to the fact that it is slow and in a very small room with not enough privacy. Hotel room can do with a bit of facelift.
lovely buildings in the style of Balinesian temples are placed in a beautiful tropical garden, wide sandy beach close to the hotel compex with shade and enough sunbeds to relax, romantic sundown and dinner in the fish warungs on the beach.
The atmosphere was good. Pool was great Price to high for bali. Had to pay for poor wifi connection
just the landscape and breakfast pictures on website are deceiving. very old.needs massive makeover .full of mosquitoes .doesn’t worth the money.very popular for Russians.
Variedad de comida de los buffets (como en cualquier hotel del mundo de categoría similar). Las habitaciones huelen mucho a humedad. Los precios de bares / restaurantes del hotel son excesivos comparados con los precios normales de Bali y el hotel no es tan exclusivo, no lo merece. Estas completamente "aislado" del mundo exterior de Nusa Dua. No es la realidad de la isla....podría ser un resort de playa en culquier lugar del mundo.
El servicio, las cenas informales en el restaurante sobre la playa Se olvidaban de dejarnos amenities como shampoo y conditioner y jabòn.
La situación junto a la tranquila playa de Nusa Dua, sus exhuberantes jardines y la tranquilidad que ofrece el hotel. Destacar la amabilidad del personal y la buena atención recibida en todo momento.
el emplazamiento, fantástico el baño de la habitación, necesitarían actualizarlo
todo el hotel es un paraíso de flora y fauna; el personal es bastante inepto y poco agradable, no saben darte solución a ningún problema que te surja en tu estancia en la isla, su inglés es ininteligible y no hablan español; la comida de los restaurantes es muy cara y escasa en cantidad y en calidad; su playa no es de las mejores de la isla que digamos; en factura nos cargaron donativos sin preguntar; publicidad engañosa, hay que leer bien
Increible que en un 5 stars te cobren por usar internet
Everything was perfect! the staff was very friendly and tried to make your holiday as good as possible.All the time smiling and willing to satisfy your needs. The location is very good because:- very close to the sea (you have to cross a chain of restaurants but this is no problem); - the seafood restaurants across the parking lot are faboulos. I recomend the one right in front of the Vilas - logo with blue color - I forgot its name! Also the place is very quiet and you can really enjoy relaxing time at your own pool. All the time staff needed to come and clean the rooms were calling before in order not to disturb you. This hotel was the best experience ever! Hardly can be called as something I did not like was the fact that the breakfast is not so varied...but when you have everything else there - it does not even count
suitable location if you just want to unwind at the beach (1 minute walk) or relax in the private pool. very friendly and helpful staff. located right next to the jimbaran seafood restaurants on the beach. the sunsets are not to be missed. may be a little out of the way if you want the busy shopping and clubbing areas of Bali. more options at breakfast would help as we were there for 5 days and only had a choice of american or indonesian breakfast.
Very good hotel. I enjoyed it. Service at the highest level. Ideal for honeymooners. Beach nearby. I enjoyed it.
we enjoyed the setup of the resort as we had adult children with us but still had privacy.It was great having the pool and private yard and staff were great. no
Very kind and helpful staff. Beautiful hotel A little noisy because closed to the main road
Excellent Wi-fi was not free - it's bad.
The villa is well situated near a beautiful beach. Inside Villa is beautiful and luxury. Good for privite settings. The website picture is misleading. The villa is not on the beach. The chairs on beach are outside villa boundary. It is not very comfortable. Since Villa is right in front of many seafood resturants, the air can be very smokey. There is big parking lot right in frond of villa, noisy.
The villa we stayed (from the 2nd night onwards) is private and peaceful. Liked the private jacuzzi. On the first night we we given a room next to the public roads. It was noisy right into the middle of the night. Beach is not easily accesible as we have to walk through restaurants with excessive smoke coming from seafood grill.
Private swimming pool was very nice. In total the villa was nice: two rooms + bathroom +small garden with gazebo. Free wi-fi in the restoran light in the bedroom was poor... you are not able to read a book before sleeping.. also in the bathroom. If they will have a special room for massage and spa - will be great.. Also wi-fi in villa. In the restoran should be more wide menu for drinks.. Now if you was to dring whiskey you should get the whole bottle
privacy, private swimming pool, staff at your disposal (welcoming), free shuttle You can't walk to the beach or to the city (too far away)
Everything was perfect! The staff were very kind and professional. The area that the hotel was located in maybe wasn't the best. But they had a free shuttlesevice every day that took you to different beaches and to Kuta so it wasn't a problem at all! The hotelroom was amazing and also the private pool. The breakfast was also good! We do really recomend this hotel!
Rooms need renovation and the swimming pool needs to be cleaned continously. Linen were dirty with lots of stains and the villa is not cleaned properly.
Excellent friendly staff. Beautifully maintained Villa. Great private swimming pool. Peace and quiet. Location is very far from the beach. At least 10 - 15 mins by car. There is a shuttle service but it is not often, and can be up to 30 mins late (for no apparent reason). Likewise the shuttle to Kuta - the last one is about 6pm.. so if you want to dine in Kuta.. be prepared for a 80,000 rupiah taxi ride back to the Villas... and many taxi drivers to not know the way.
villas are of an excellent standard, with all facilities you could need. pol and day bed are great. breakfast - good choice. spa - nice massages. great staff. room service and facilities generally very overpriced!
Love the villa... and also the great hotel staffs and service. Location
The serviece was great. we feel durring the hole stay very enjoyable and relaxed. the villa is a really beautiful stay. Many thanks!
Luxury villas, really peaceful atmosphere, perfect for romantic and honeymoons. Good complete breakfast includes local and European meals. Very friendly & helpful staff! Cleaning twice a day. Would recommend this hotel to everyone who is looking for the peace and relax at the beautiful place.
excellent facilities, the villas are big and very nice, staff is super friendly
The Pool and Garden Area was nice along with the Gazebo. I did not like the service, the staff was not very helpful. The cleanliness in the room was poor and we were not able to use the Jacuzzi due to the fact that it was not clean.
Brilliant location, right on the beach. Food was good and relatively inexpensive in comparison to the room rates.
I liked the beach, and the design of the hotel Choice of restaurants and food limited, and the fact that breakfast was included with the room at the booking.com price.
Non-working room phone, ants in room, cockroaches in breakfast buffet area, no alcohol in in-room mini bar, leaky bathroom faucet, ineffective A/C, lack of organization and coordination amongst staff and departments, management attempts to backtrack on promises. Three star hotel at very best.
Great place for vacation with breath taking views, ocean, etc.. Food & drinks are very expensive in the hotel. Only one restaurant open during the day. NO other activities (like shows for kids, evening music, etc..) in the hotel other than swimming pool.
excellent, has good location on cliff
it was the perfect hotel for our Honeymoon.we loved the staff especially Sudar and Ady!! Wonderful Restaurant at the beach side "Shore"
My son was married at the hotel and I was most impressed with the service of the staff, their politeness and the facilities. I was most impressed with the young woman that checked me in for breakfast most mornings. As with all the staff she was polite and cheerfull. the remoteness from the action spots like kuta and legion but this could also be a good thing. Maybe a shuttle service to these places would be a good thing
It was the perfect exclusive abode to continue our honeymoon experience. We honestly had a wonderful stay. The only thing we could fault is the limited breakfast but that was very minor in the scheme of things.
The pool and the thematic dinners The ladies at the front desk (reception) were not very helpful and had trouble understanding english. They didn't seem very aware of their duties and responsabilities. On the other hand, during check out, the staff was very high standard
It's a beautiful place! Great views and great swimming pools. Very romantic! 1. The seawater along the beach is actually quite dirty. After a few minutes in the sea, I couldn't stand it anymore and had to go back to the swimming pools which were very clean and comfortable, but hey we are at the beach and isn't it shame that you can't swim in it? 2. The internet service is not good. You need to pay a lot to have internet in your room. You can have wi-fi in the lobby area but it's really really slow and they cut it off at around 9pm, so not convenient at all. 3. The slippers are too fragile. My husband's and my slippers were both broken during the first day.
The location, the beach, the room, the environment... No jacuzzi in the suite.
none, the staff was rude. They didnot honer my reservation. I was given what was there which was very low class very dirty. The towles were black from so many uses. incsects were every where. I had to put my shose on top shelve to make sure nothing gets in it. I had to leave
Bali feel and the view of the ocean. Food at dinner could be better.
Aston Bali is a reasonable hotel on a now rather overpriced island. The standards of accommodation have really gone up over the last 10 years, but then, so has the price. Keep your expectations low and you will be content. The pool is quite large and seems to be clean. There always seemed to be a sufficient number of deckchairs available. Breakfast was quite good albeit monotonous after a few days. There is a gym but we did not use it. The rooms are quite large and all seem to have balconies. Air conditioning worked well and the televisions are decent sized LCD. Rooms came with mosquito repellent bats but we did not find these particularly effective as we were still eaten to death on two occasions. Wear bug spray to bed! Aston has a dubious process for processing credit card statements. Upon arrival we were asked to write our credit card details on a piece of paper. A scan of the card was also taken. Unfortunately, Aston seem to have some less than trustworthy staff as by the end of our stay, our credit card had been canceled by the bank due to the appearance of $900 in online gambling charges. The card had not been used except for this hotel booking so it is safe to say the details were taken from the hotel and used fraudulently. Recording the card insecurely is unprofessional and the hotel should improve this process. Losing a card while traveling can completely ruin a perfectly good holiday! Additionally, bathrooms could be kept cleaner.
We thought it was a great location, the prices for drinks & dinners were too expensive compared to outside restaurants. Happy hour was not what was expected, not really discounted, our shower was not cleaned the whole time we were there, which was dissapointing. Activities were not advertised clearly within the hotel to express your options as to what was available to you.
Big, ok hotell. Friendly staff, clean area and beach. Expensive and not so good spa. Hard bed.
I stay alone in a seaview room, but in reality many palm leaves hide the sea. It is a spacious room with LCD TV and a good shower plus whirpool. This is quite expensive rate for such kind of room
The rooms were very spacious and very comfortable beds.My Spa treatment was very good and very reasonable. The a la carte restuarant was very disappointing. We did not return after the first meal there. The hot water was only tepid all of the time. We noticed maintenance works going on but parts of the hotel did appear to be tired looking.
The staff were very friendly and the whole experience was relaxing and a great pamper! Some of the guests should learn how to be civil to the staff. The French were particularaly rude.
Dogs on the beach :) The hotel was nic but a little bit old. The bars and restaurants were closed before the set time. The staff was not alweys polite.