the hotel is modern and chic I hated the location driving down a long long long long long rocky dirt road in Mexico very scary. There is nothing to do no pool, no gym, just dogs running around pooping. I would not suggest staying here at all. It's to far and dangerous to get to.
The rooms and hotel are very nice. The location is great for the views, but far from downtown Cabo San Lucas and you won't be spending much time at the beach or in the ocean. We had multiple experiences where are food and food service were subpar. A number of us also got VERY sick (food poisoning symptoms) and when I went to report it to the front desk we were treated as if we were just drunken who were hungover. There were two evenings where we went to dinner and most meals were brought out at random times, including a dinner where we had three separate tables sat at once and it took 2.5 hours until each table was finished due to how long it took for the various portions of the meal to arrive. I heard their Cancun location and service was very nice, but I would not recommend staying at this location.
The kindness and quality of service of all employees, quality of food, the great effort from everybody to entertain all guests. We even had a fabulous Mexican party!! The beach, not the hotel's fault, although the hotel could clean the beach a little bit
The location is good, it is a good size hotel. The staff is very good and friendly and helpful. The air-conditioning in the room was great, Best I have seen in 20 years of travel. It was much better than our last stay. They couldn't find our reservation, they gave us a room we didn't reserve. Short of staff, we had to wait 45 minutes to checkin and that was a because we were diamond member, others waited much more. The food quality not so good. And the pool wasn't cleaned. The lobby is very big but no one there to help. One person per department.
I felt like I was on a big cruise ship! Everything you needed was right at the resort! Beautiful, amazing! I didn't like the fact that the adults only pool Had no music. It was quiet and secluded. I would've enjoyed mr worldwide/ someone over there to have music going for the adult only guests.
We had a fantastic view of the ocean from our room - seriously amazing. The resort was beautiful and the staff were all friendly, helpful, and spoke really good English. The spa was so relaxing and pretty. Overall I really wish we had stayed longer. We were meeting up with my sister, my brother-in-law, and her two nieces so it was a perfect situation. Loved that food was available 24/7 including the desserts! Loved that food was available 24/7 including the desserts! The food was hit or miss - Mexican food was fantastic of course! We loved the Japanese place as well. The French place was mostly good but not quite the level you'd expect. We didn't get to try the Spanish or Italian place. There is little nightlife at the resort itself.
Staff was wonderful and very accommodating. Views were lovely. Pools and grounds were clean. Food was fairly good - Stick to Mexican in Mexico and you won't be disappointed! Staff didn't notify us when maintenance was being done on hot water, but answered questions at front desk when we called.
The pools, beach view are breathtaking. Beach is not accessible because of strong current, but that didnt matter to us...we'd rather to be in the pool anyway. Being in an All Inclusive, we don't have to hassle about where to eat and that's really nice. Food was good, I mainly got seafood and lots of pineapple juice. Yum! We went during the 1st week of October -- perfect timing! Not a lot of people, but that could be because it just recently reopened (Sept 15) or it's still hurricane season? Every staff we came across has been VERY nice and helpful. Overall, even with the visit from a cockroach, we'd definitely come back and we highly recommend the place. There's a cockroach in our bathroom. Trapped it and called service to dispose it. We kept the bathroom lights on at night thereafter. We don't want to step on something squishy in the middle of the night!
Norhing Club rooms are smaller than regular rooms. Management very poor in dealing with challenges.
Personal atento, super. Muy amables, algunos eran divertidos. La mejor comida de todos los complejos en los que nos hemos alojado anteriormente. Las habitaciones eran románticas, las vistas eran preciosas. Fantásticas piscinas, un montón de asientos, sillas, actividades al aire libre. No puedo esperar a volver! Nada.
Me gusto la habitacion, jacusi y alberca dn la misna. Sus albercas Y su playa. Primer dia no hubo shampoo No hubo en toda la estancia burbujas para el jacusi. Hubo hormigas afuera y dentro de la hab. Compre hab frente a mar y me dieron ptra lejos de todo. Las pantunflas se las llevaron el primer dia y no volvieron a ponernos.
The pool and grounds were beautiful. Rooms were very spacious with full kitchens and large baths. Room and bathroom lighting was very poor. Wireless internet did not work in individual villas. Internet was an extra charge.
Gorgeous all around. One note of advice would be for rooms to include bottles of water. You get incredibly thirsty in the heat and not having water in the room daily creates tremendous anxiety.
Concierge, miguel was very knowledgeable as well as efficient
Friendly non intrusive staff, luxury, pool and surroundings, service poolside and in restaurants.
The Hotel and Grounds were very clean and well maintained. The staff was always friendly and available if needed. Having never been to the San Jose area before. We usually stay in Cabo San Lucas. We were surprised that there weren't any activities that are located in San Jose. There wasn't much for the kids to do, so we spent a lot of time going to Cabo for activities.
The Resort is beautifully designed . Super clean. Great pools. Service and staff were on par. Great kids pool with fun slide. We had a great time staying in this luxurious resort. We will return . Food was ok there is a lot better in town. The wifi needs serious help. Sales pitch for Diamond Resorts was not too intrusive use your best judgement ...
Grounds We reserved a 3BR Grand Penthouse Villa. When we arrived, it was unavailable. So we had to move rooms after the first night. Then, the villa they gave us was in a construction zone with jackhammering all day. We really couldn't even use the room during the day as it was unbelievably noisy and loud. They gave us a discount but it wasn't worth it as our family of 7 had a lousy vacation due to their awful level of service. We'll never come here again.
The Marquis was absolutely perfect! The most gorgeous views I have ever seen. The staff was great and very helpful with everything. The food was also good (I would rate it a 7 out of 10) but for an all inclusive a 9 out of 10. All in all a perfect 10. The only problem was that you were not able to swim in the ocean. The water was too dangerous. But the beautiful pools made up for that.
The all inclusive was pretty good, the food for the most part was good, I would say 3-Star dining. Loved the tub in the room, that was such a nice touch. The drinks in the all inclusive are very, very bottom shelf. No hot water in the shower.
Simply the best... The best experience we've had in terms of accommodations, service and food. All the staff was very attentive and paid attention to detail. We celebrated our 25th anniversary with a 5 night stay at the Marquis just last week. Since we mentioned the occasion they surprised us with many small details that went a long way. I won't spoil it for you just case you decide to do the same! One of our favorite things to do was the outdoor Italian restaurant. That night they also featured a wine tasting activity. Don't pass up the appetizer thin crust gourmet pizza baked outdoor in their brick oven. Beef carpaccio was off the hook The only downside was not being able to go into the beach immediately in front of the hotel. We walked down a few minutes toward the Hilton to experience the beautiful pacific. There we were able to get in at but just about 10 feet before the drop off. We were lucky to be there when schools of fish were swimming right up to the shoreline. There were a couple locals netting bushels of these "Lisa" fish one bucket after another.
Its an excellent hotel, much better than I expected, its all inclusive a la carte, they also include all the minibar snaks, and room service. Its very well maintained and has amazing views of the ocean, it has one of the best beachfronts because there's not a soul, so you can lay on the pool and admire the view. The staff is very friendly and helpful. The bed is not the best, 2 days before we left it arrived a group of 30 people and the service started to fail a little, at some point they organized activities for this group and they had a microphone in the pool, so it was very loud. We told the manager and they shut it down.
The location was perfect . . . on the corridor between CSL and SJDC. Gorgeous hotel, both the public spaces and the rooms themselves. Gracious and attentive staff. Beautiful beach and pools. PLan on returning with my family sometime in the future. N / A
- Beautiful locations and facilities - Great entertainment staff - Fantastic breakfast - Good food - Very clean and well-maintained - Constant music playing by the pools, they should really keep one half of the area no music. The music is way too loud and nothing anyone wants to hear, half the people by the pool have headphones on to try to drown it out. This was hugely disappointing to me - it was just way too hard to get some straight up peace and quiet. - Not enough alcohol selection. For this kind of money, I would expect a lot more liquor selection, better tequilas, more high end everything. Also: add menus with a variety of drinks. - More and better food options. While the Mexican restaurant and the ceviches were outstanding, the Japanese food was only OK (although the hibachi chefs were great), everything else was subpar.
The location was fantastic. The resort and grounds were beautiful. The room was very clean with nice amenities. I would stay again but not do the all-inclusive package next time and go off-site for my meals. The food quality for this level of resort was sub-par. Everything was very bland. It also appears they need more wait staff. We stayed for only 1 night but made a reservation at the on-site Mexican restaurant. Our dinner took over 2 hours, each dish was below expectation and the portions were tiny. On a separate occasion, I observed a worker in the buffet take a scoop of guacamole, put his finger in it, taste it, then place the spoon back in the guacamole!
The staff was overall very kind and accommodating. Not allowing an earlier checkin, not a moment before 3pm, is a little inconvenient.
We had a supreme ocean view room which had to be the room used for the picture perfect postcard. It looked out over the pools toward the ocean so we woke up to a spectacular view every morning. The staff from waiters to maid services was very friendly and prompt in providing all our needs. We hired babysitters on 3 different evenings for our grandchildren and were very pleased with their loving care. Tipping is not required but much appreciated as they don't make much in wages. The food could come up a notch in flavor but the variety presented at every buffet should suit everyone.
We've stayed in the San Jose / Los Cabos area a few times and we like the Hotels proximity to nearby shopping centers. Most of the staff were very pleasant except for a lady who worked at the front desk as well as a lady who worked the grill at the restaurant by the pool. The two most important things we want when booking an all-inclusive vacation is a room with a wonderful view and good food. We booked an ocean view room. When we entered our room on the second level, all we saw were trees, the pool and if we looked hard enough…. we saw a little bit of the the ocean. Our room was # 2218. We always book ocean view rooms when traveling to a beach resort and we were alway pleased with the view until this trip. To say the least, we were very disappointed. After some hesitation, I called the front desk to voice my concerns with the "Ocean View". The gentleman who answered the phone, after listening to my concerns, said "That's what you paid for." I again told him that all I see is trees, the pool and people in bating suits. I requested a room that doesn't have trees blocking the view. He told me that he didn't have one at the moment and that I can call in the morning to get a better room. The next morning I walked down to the lobby to see about getting a better view. The lady at the front desk had this annoyed look on her face. She told me that I have an ocean view room. I again explained to her that the view is blocked by trees. It was a palm tree and a short fuller tree to be exact. Being on such a low level any obstacle would block your view but come on…. two trees is ridiculous. I told her that on the hotels website, the picture of their "ocean view" was spectacular and that is what I was expecting or at least something close. She stilled had that annoyed look on her face. I told her that I don't mean to be difficult but I want what I paid for. Long story short, I moved to a partial ocean view on the 5th floor. Room 2517. It over looked The Grand Solaris Hotel ( I had a beautiful ocean view there a few years ago) and the ocean. The partial ocean view was way better than the no view "ocean view" room. What a joke. The first day there we went to the restaurant by the pool for lunch. It was small in comparison to other resorts. I assume it's because the Barcelo resort is on the small side. There was a line of 6 people waiting to order their grilled item. The Lady grilling was grilling one or two requests at a time. It took forever to get your grilled Item. The gentleman in front of me asked for three chickens..I'm sure it's because he didn't want to wait in line again and I didn't blame him. The grill lady looked at him and said " Three??" I felt bad for the poor guy. He looked embarrassed. The next day I was in line with 1 lady in front of me. She asked for 2 fish, I asked for 2 and the lady behind me asked for two. The fish is on the small side so asking for two seemed reasonable. She put all 6 fish on the grill, an improvement from the day before. When she plated my fish, she gave me 1. I asked for the other one. She gave me a dirty look and gave a small piece that broke off another fish. This lady should not be dealing with guests. She is very rude. I wish I can write more but I'm out of characters.
The meals were good enough. They had options for meat eaters and the cooking was right. They should have more vegetarian options, like vegetarian beans as protein, rice. Booking restaurants are very good! But book with time... Even when they have availability you won't get a table without a reservation. And when you book, ask them what food are you booking for. The last night of our trip we wanted to eat Italian food and we got the reservation. When we got there they sat us and gave us the menu, we were ordering and all of a sudden they took away our menus and told us that night wasn't Italian but all about fish! We don't eat fish! We had to go and eat at the buffet. Just be aware. They don't advertise on any website searcher that you shouldn't swim at the sea, or that is dangerous. We love the beach, my son is five and enjoys playing in the water. This time we couldn't do that because we didn't know about the fact you barely can get in the water. It's very rough! An adult can handle it but a kid, no. That was disappointing because we love to sit at the beach and play... But the part that is just horrible, being honest, it's the cleanliness of the rooms. 0 stars on this! The rooms smell pretty bad. Like old and wet. There was dirt on the floor that you can see and feel under your feet if you like to walk barefoot. The bathroom doesn't have ventilation so any smell gets stuck in the walls. They don't clean the showers!!! We found hairs, old soap and mold stuck to one corner of the shower and I had to shower with flip flops on... The rooms need to be updated. Pretty much everything was falling apart. Lamps dirty, beds and pillows lumpy, the telephone in the rooms work when they wanted, sink broken, chairs stained, curtains cover in dust and smelly. Any way, be aware that the hotel hasn't had a good maintance and it's very DIRTY
Having stayed at many 5 star resorts around the world, The One & Only Palmilla has been my favorite. There was NOTHING I did not LOVE about this place! Excellent food and drinks! Excellent service! Incredibly beautiful property!
The One and Only in Palmilla is the ultimate in luxury. The rooms are stunning, the service is incredible (you walk around and they respond to you by your last name) and don't miss Agua by Charlie Trotter. He has two restaurants here, but I liked Agua better due to its ambiance and its food selection. Plus the prices aren't as steep!
Our Palmillas experience began the moment we stepped out of the airport. We were transported by hummer to the resort and felt immediately cared for. The resort was immaculate! Not a bug or weed in sight, the beautiful gardens blooming, doves cooing and everything clean and hygienic. The staff were gracious, polite and detail oriented, always prepared to care for you and get you anything you wanted or needed without being overwhelming. Our room was gorgeous and it was above the beautiful, swimmable beach. We had panoramic views of the bay and the sound of the waves right outside. Our bed was super comfortable and clean (down pillows yeah!). The bathroom was vast, luxurious and well appointed. On the second day, I found a sewing kit that had been tailored to the colors of my wardrobe! The attention to detail was evident everywhere. Nothing was short of luxurious and everything was maintained perfectly. There were little, carved wooden blocks you could set out by your sun lounger which si...
Everything was fantastic. The people were attentive. Food was great. Atmosphere was incomparable.
Just got back from the Palmilla. One of the best hotels I have ever stayed at. The rooms are perfect, and the bathrooms to die for!! Will be returning next year!!
My wife and I traveled here for our 12th anniversary in September and we are still raving about it. There is not one thing I would change! By far the service is the most attentive and outgoing of any 5 star hotel I have ever stayed. The grounds are manicured perfectly. The staff all know your name and there is nothing you can't ask them that they would not do. The Villa's are incredible with amazing fews, ample space and the best bathroom I have ever been in. This hotel thinks of everything! The food was also incredible. We will be back!
We took our young kids 3 & 5 and had a very relaxing time. The staff is very accomodating. You'll feel like you are on their own compound. Very safe and secure. Always a staff around even in the early dark morning hours on the grounds keeping it up. If you want a luxury feel at a very upscale place then this is the place. We saw 1 singer and 1 celebrity at the pool with their kids but everyone respects their privacy.
THE BEST HOTEL WEVE EVER STAYED AT ! THE STAFF ARE AMAZING, THE SERVICE , THE FOOD WAS GREAT, THE POOLS, AND FOOT MASSAGES, MY THANKS TO OUR BUTLER CARLOS ALWAYS THERE WHEN YOU NEEDED HIM,GIFTS EVERY NIGHT! WE WERE SPOILED, BEACH SERVICE TOO! AMADO WE THANK YOU
This was the first stop of my honeymoon, before heading to Asia's best hotels. And none of the 8 other hotels we visited compared to this one. This has got to be the best hotel we've stayed in ever! And the food is exquisite.
Location. The proximatity to shopping is convenient for all the items you could not bring or forgot to pack. Pool bartender was great as was the staff at Luna. Requests and exceptions for items in the mini bar or safe function were not attended to during the stay.
The staff is wonderful and friendly. I felt like they went the extra mile to accommodate my needs and requests. The rooms are modern and clean. I didn't like the fact that their jacuzzi closes at 6pm. I wish it would stay open longer. Their seafood selection at the buffet needs to be expanded.
The rooms were clean and the staff were helpful. The grounds seemed to be well kept. The inroom safe, wi-fi and several other amenities were not included in the all inclusive rate. This fact is not metioned in the advertising. The Hotel wants an additional $32.50 per day for these items. The Hotel provides only one selection of white wine and it's Chardonnay. For those who like Chardonnay this is OK. For those who want a different type of white wine you are required to buy it and these choices are verrry expensive. There was absolutely no seafood on the menu other than fish.
Staff and paintings Food wasn't bad....just not great!!
Todo el Staff se porto excelente, muy amables, atentos y con intenciones de atenderte lo mejor posible, lo mejor del hotel.... La chica de recepción que se llama África es la mejor de todas siempre al servicio del cliente y con mucha amabilidad. La comida es un punto que creo q deben mejorar, poca variedad y de calidad media. en algunas habitaciones el sonido del show que hacen en las noches es incomodo para el que quiere estar relajado a esa hora, en nuestro caso la primera noche tuvimos que tratar de dormir con esa incomodidad pero al día siguiente nos cambiaron de habitación y se resolvió el problema aunque todavía no escapamos del todo del ruido del show...
Las instalaciones son bonitas, personal amable, hermosa piscina La selección y la calidad de la comida era mediocre en el mejor de los casos. La peor hamburguesa de mi vida; fina, húmeda y blanda. Imposible que sea carne
Comida - Actividades - Playa - TODO INCLUIDO - precio Todo funcionaba excelente!
Excelente servicio de los meseros y de todo el personal.
La amabilidad de todo el personal es excelente.Lo pasamos muy bien pese a una primera mala impresion. La habitacion asignada inicialmente en la que pasamos la primera noche era muy triste con vista al estacionamiento.Luego de solicitar el cambio nos fue reasignada otra realmente muy linda con balcon muy amplio frente al mar con no mucha diferencia de costo.Me fastidio al ingresar el intento del recepcionista de comprometerme con un tiempo compartido que me obligo a un no un tanto fuerte.
El ambiente y diversion familiar
The resort was very elegant and quaint. The pools were the perfect size for the number of rooms. On several occasions we had challenges with receiving our food orders both poolside as well as in the restaurant. I am well aware that the week after Thanksgiving their bookings were lower. However I feel that the service and attention to detail were lacking. There was no spa.
Property is beautifully landscaped. Staff is very charasmatic. Rooms are very nice, with some really luxurious amenities, but could use a few more finishing touches. The views are terrific from the modest-sized balconies in the Jr. Suite. Next time we'll probably upgrade to the rooms with the endless hot tubs on the balcony. The chef is terrific. Breakfast, lunch, supper and snacks were all wonderful. Definitely Baja influenced dining, but a number of options available as well. Good wine, good liquor, good mixed drinks. Modelo, Pacifico and Corona are the only beers available. Not at all unusual, but it would have been nice to see a few more options.
It was a nightmare trying to get ahold of any personal before our trip and and absolute atrocity that there was nobody in charge afterhours once there. We were placed in a room and told the hotel was at 70%
We were apprehensive about booking this because of the price but it was great. We loved our room, the staff was awesome. The pool and grounds were immaculate. We booked another 5 nights at the end of our trip. They have regular rooms or full kitchens. We had a problem with our room the first night we were there. We called the front desk and immediately had it taken care of. It is obviously an older building but everything was clean and polished.
Old, run down. Dark. Yuck.
We loved the staff , restaurant , feel & vibe of the hotel. Older yes , but clean and safe and located in the heart of Old downtown San Jose. Lots of great shops to hunt for treasures , great Mexican artifacts , many souvenir shops with lots of choices for meals or places to hang out. We didn't have any strong dislikes at all.
Wifi Staff Parking AC food location The ad said that it included breakfast but it only included coffee and rolls. This was not clear.
I stayed at the Tropicana on 12/10/16 after a week long yoga retreat at another resort. I selected the Tropicana based on the proximity to local flavor and the reviews. The Tropicana did not disappoint. The staff was very friendly and helpful. The room was a good value for the price. The hotel was also within walking distance to lots of restaurants and shopping. I also felt safew there as a single female traveler. NothInglewood.