Pool The Ocean View Room was not Really an Ocean view. We had to spend a lot more to get a slight view of ocean.
Suite at the Montage was fantastic with views to die for - great property with paths to the beach. The room had a comfortable bed, plenty of closet space, the room was made up at night with turn down service - overall one of our favorite places of all time, ever! Food items a little pricy ($100+) for 2 omelets and Belgium waffles for breakfast and while we like nice places to stay we often find that the "high end" food is a little too gourmet for our tastes and we found ourselves not eating on the property after the first day.
Swimming pool and sea view were so beautiful the room is a little small
Booked an ocean-front room. It was 1/2 level above the pool and walkway to rooms. No way you could leave the blinds open to enjoy the view without people staring in. Asked for another room and was told none available; this at 3:40 pm. There we still lots of people checking in later. I believe that because I did not book directly, I was not given priority on this and below. And, arrived at 2:00 pm and told we could not check in until 4:00 pm. We were not offered a hospitality room and found later that they had them. When we did check in, were informed that check out was by noon. So, though rented a room for a day...it was really 20 hrs. We were given a dining credit, but in no way made up for the room. And then.....there was the non-operating elevator. After staying at the hotel 20+ times in the past on business, I will not return.
Location, rooms. Customer service could be better, we requested an early check in which they said was not a problem, we got there around 11am their regular check in is at 4:00pm, they told us our room wasn't ready yet but it would be ready soon. 4 hours later and still wasn't, they finally call us around 3:15pm to tell us that our room was ready, so we went to check in and when we said our name they told us it was a mistake that our room wasn't ready yet! So finally we check in at 3:50 pm, I guess still an early check in right? To top it off, when we received our bill, they charged us for a wrong service for almost $100 more! I don't know if we will be back.
Great staff that are super friendly and accommodate your every need! The rooms are breathtaking! You can't beat the view from your bed! It's just exceptional when you can lay in bed and have a complete view of the ocean! I love hearing the the sounds of the waves splashing under the hotel through the night. It's quite beautiful. It's so easy to jump around back and forth from the room to the beach to the pool and jacuzzi. There is so much to do here. I am absolutely in love with this place! Also the bathtubs are great with jets that completely relax your muscles. I slept like a baby! The beds are super soft with satin sheets and pillow cases. I can't wait to come back soon!!! Real soon!
Hotel is directly on the beach, and I mean, at high tide, 15 feet from the surf. All rooms face the ocean. Romantic dining restaurant with views of the ocean. There are floodlights illuminating the surf so you can see the ocean while you dine. Below the restaurant is a very cool bar, also, directly on the beach. Excellent location as they say. The pool sundeck is nice and the valet service was good. pool was heated and there is a jacuzzi. The property is older and they can charge the money because of their location. You wouldn't pay this amount if the property wasn't on the beach. Byzantine design and labyrinth of hallways makes for a confusing layout and difficult to get anywhere on the property. The pool is not a resort pool and is only the size and shape of something you would encounter at any discount chain motel. There is no separation of brats from the spa and pool so peace and quiet in those areas with your honey will be difficult.
The views No air conditioning
Quiet, mountain view, comfortable and clean rooms with all modern amenities, nice fitness room and pool, hot tub and spa. Limited parking, small parking spots, not right on beach, no lotion in room and Keurig machine not working very well, bathroom outlets not working.
This was a nice and comfortable resort with clean rooms and decent food. Rooms have been updated and decor is a hybrid of transitional contemporary and traditional. WiFi was good and Staff was friendly. If you're an ATT mobile subscriber, the cell signal was weak. You will have to switch to calling over WiFi.
Great cozy place
Ubicación, Ubicación, ubicación. La playa de Aliso Viejo es siempre nuestra playa destino cuando voy a la zona de la laguna. Ubicación muy conveniente. Estábamos un poco preocupados cuando llegamos a nuestra habitación, ya que estaba al lado de la zona de desayuno. Al final resultó tener una ubicación perfecta, ya que nos despertábamos y teníamos el desayuno al lado. El desayuno era estupendo. Bueno acceso a la ciudad después del desayuno. Ninguna queja. Volveré, sin duda.
La botella de gel de cuerpo estaba sucia y debería haber sido reemplazada. Sin embargo, el personal nos compensó deduciendo el 50% de nuestro parking.
CJ, en recepción, era muy servicial y amable, el resto del personal que me encontré eran también geniales
Estás literalmente en el agua cuando sube la marea. Increíble!
The hotel was in a great location, and had an awesome rooftop bar/lounge. The room was cozy, and very comfortable. Loved the idea of the overhead fan. The carpet is old and some of the walls are cracking/chipped. The hotel should be renovated for the price they charge per room.
Friendly staff, few steps walk to beach, free parking, comfortable bed, bath window opens for fresh air, free breakfast. Cramped & dark room, sink outside toilet area, no coffee in room, elevator difficult to locate, parking free but across busy street/inconvenient.
Brand restaurant on premises, staff was courteous and hotel was close to beach. Room was on the small side as well as bathroom
Location was excellent with great beach access. Good value for the money. Hotel staff were excellent. Rooms were very small. I understand the Hotel is undergoing some renovation but a lot of the hotel just looked "tired". Roof top access with view, etc is incredible. Unfortunately, it is open to the public and other catered events so we were never able to get a table there in the evening. The place was absolutely packed (wall to wall people).
The roof top bar is amazing. The location is perfect for strolling and window shopping. The roof was stuffy at night.
I liked the rooftop atmosphere when I get was able to go up and the location. Staff was nice and the room was clean with very a comfortable bed. Breakfast was fairly decent, it was good. I didn't like that I couldn't use some of the areas the hotel offers, like I couldn't have dinner at the restaurant one of the nights I stayed due to a wedding that was happening, I couldn't go to the rooftop and have appetizers for lunch as well for the same reason. I was put in a petite room when that wasn't what I payed for, too small for 2 people, we kept bumping into each other. I was very frustrated by that. The hotel was nice but a bit dated, would I stay there again? Not sure, the small room turned me off.
Location. . Stuck in one of five rooms that are located on highway. All others look at ocean Gardener starting clipping bushes in front of my room at 7am Room was no better than motel 6.
The location was wonderful and they took us in last minute, which saved our trip! We had a nice room that was clean and the beds were comfortable. The hotel was nothing spectacular (no extras), more like an inn than an actual hotel.
Room was very comfortable. Perfect location and beautiful views
I loved the location. The staff provided chairs, umbrellas, etc. For the beach. Loved the happy hour on the roof overlooking the ocean!
The staff went above & beyond to make our stay fabulous!!
The guy who poured our wine was great! That's a great thing to have. The staff was great too
Friendly staff. Great location for town, beach, and roads. Excellent breakfast en suite. Room was small. Rooms on 100 level kind of loud.
It was a WONDERFUL place. Quaint. Warm, lovely pool. Sunset view, terrific walking/running path along oceanfront. We loved the "green" mindset too. Enjoyed the ambience of the lobby: pleasant morning jazz music as they offered free Starbucks. And for the price...can't beat it all. I would have liked a heads up on the $29 a day parking fee. Most other hotels/Inns will give you that up front. The receptionist just asked if we had a car (I should have asked I guess), gave me a parking tag and it seemed easy. But we paid less in San Diego downtown to park at the Bristol where there was no parking to be had elsewhere.
Good location, can walk into town & across the street to the beach as well as food & cocktails. It is a bit noisy do to it's location. There are stairs to climb with your luggage. A boutique style hotel. Would stay again. Noise due to the location.
My favorite place to stay whenever I go to Laguna. I'm here at least once a month No not at all
The privacy and room Really looked forward to going in the hot tub with my girlfriends as that was a main reason I booked his place and no one even told me it was it if order when I spoke to them on the phone. So it was very disappointing to discover when we arrived.
Studio was set up nicely. Very convenient location close to beach, coffee shops and restaurants. The jacuzzi/hot tub was not working.
Didn't like not being able to cover the skylights, Wanted to sleep in, but couldn't because of the light!
This guest did not leave comments about this hotel.
Location was perfect. Room was clean, linens and towels were great. Definitely return. Off street parking was a big help.
Excellent choice & superb staff. Will be my top pick anytime I am in the area.
Cleanness 2nd floor with steps. Not good for bad knees.
Our room was spacious and well equipped, although I would have preferred a full sized ironing board, but I liked the two small refrigerators. I was fascinated by the cantilevered king sized bed - very comfortable! The staff was very friendly and helpful. Our room was fairly quiet, but I think I would shy away from rooms 7 and 8 as they are the closest to PCH and may be exposed to more street noise.
Great location, room is appealing Theres no phone to call the office if you need anything or have concerns.
How modern and clean it was, the staff was great also Just how small the parking lot and drive way was, I have a full size car I can't see how a truck can fit in there
Excellent interaction with helpful and professional staff, lovely architecture, location and decor, clean and well-maintained rooms, good complimentary breakfast The pool could be cleaned more frequently and maintained at a slightly warmer temperature
Beautifuly kept hotel and grounds. Beautiful room with fireplace. The staff was extremly accomidating and friendly. Could not have asked for a better stay anywhere! There were only a couple of thing with the room that could be better, but they are minute. A second trash can would have been convenient as well as a toilet plunger. The faucet in the sink extended too far out, so washing your face was a bit of a challenge. Small compared to all the amazing things about the room, the hotel and the incredible staff!
Todo era increíble. La vista, servicio, servicio de habitaciones, comodidades y la habitación era perfecta. Nos encantó todo
Mucho mejor que el Ritz @ Laguna Nigel o Montage. Servicio excepcional
Gran gimnasio y piscinas. Muy agradable entorno al aire libre. El aparcamiento cuesta 35 dólares adicionales por día. Las habitaciones están limpias, pero se ven antiguas y baratas. Añaden 20% de propina a la factura por cualquier servicio ofrecido...la comida.
Excelentes habitaciones recién renovadas, con todos los nuevos nombramientos. El personal era muy servicial con los problemas de wifi. Me sorprendió un cargo extra ( $57), tarifa del resort y aparcamiento de pago. El precio de kayak estaba bien hasta que los impuestos y tasas adicionales que sumaron y hubo mucho descuento.
Cerca de restaurantes en NEWPORT Encontramos cubiertos en el exterior de la puerta, usados, cuando hicimos el registro a las 16:00. A las 23:30 pm aun estaban allí. Pestañas en el lavabo cuando entramos. No hay bañera. Estancia decepcionante por 220 dólares una noche
Hermoso paisaje y lugares para relajarse. Niños en la piscina sólo para adultos!
The staff were very helpful; the food was delicious; and the ocean front views and beach access wonderful. Hotel was originally built in 1929 so the rooms are bit small.
Location It was horrible it was old and grungy and dirty and there are no locks on the windows there's cracks in the walls carpet was filthy the windows were filthy I have a two-year-old that could open the windows and there is no screen no lock she could've fallen out it was horrible I got food poisoning from the breakfast we had at that restaurant that's attached to the hotel I've been sick for two days it is absolutely horrible and I would never go back
Amazing location, our room had a really nice view, the room was clean, small and simply furnished but charming. The hotel is older but I still liked the historical vibe and it felt cozy and quaint. Restaurant had a fantastic view and good food, would happily stay there again. Staff was really nice, price was reasonable, especially for New Years. Could use a fridge in the room.
I left a pair of heels purposely in the trash basket because they were badly marked and 'banged up' after attending an outdoor wedding in a lemon grove in Oxnard. (I figured that by placing them in the trash it would signify that I was tossing them.) I was pleasantly surprise to receive a phone call from the front desk asking me if I had accidently left them and wanted them mailed to me at home in CT. Amazing
the location is top - very central, next to the Laguna beach and the strip a not-so friendly receptionist put me up in a room facing the street, despite I asked for a quiet room. She cited that there aren't any rooms available, however, I headed out to explore the town and upon my return and later inquiry with reception (much nicer personnel now), there was a room available but at an extra charge which wasn't worthwhile.
location, on the beach, great bar, good breakfast the rooms need srucing up.They look tired and worn out.
Location was everything, literally right on the sand. Best part about the hotel was the restaurant. Man, where to start! First I must say, me and my girlfriend are not picky travelers. We are completely fine staying in a motel 6 if it is clean and up to par. Hotel Laguna is far from par. Every time we'd go take a shower, the faucet would randomly shoot out scalding hot water and burned my girlfriend twice. Our window was broken, so I had to hang out the window to tighten a loose screw so it would work. We had a garden/ocean view when we booked our hotel, but we looked at nothing but the parking lot all weekend. The staff member that checked us in looked completely disinterested, and couldn't even give us proper change for our receipt. Overall, don't waste your money here, like I said the best part is the restaurant, GO SOMEWHERE ELSE!!
Location is great! One of the few "private beach" strips in SoCal with bar service on the beach. Great view and beach is swimmer friendly, especially a hundred yards to the north (kelp bed right off the hotel beach...better swimming a hundred yards north). Hotel is historic, and so are the rooms. Bathrooms are still "period" and vintage but functional. NEVER, EVER book a "village view" room. What that means is that your room is on the street side of the hotel, mere feet from a very busy street. We could hear the hoots and hollers from the bar right across the street loud and clear. And, street sweepers and trash trucks do their thing at night. AND, the hotel is NOT air conditioned so the window needs to be open if it's hot. MUCH better to pay the extra cash to be on any side other than the street/east side of the building with an ocean front or garden view.
The location is directly on the coast and smack dab on Main Beach which is fantastic. The hotel itself and rooms are ancient and have not been updated AT ALL. The hotel was rebuilt in 1930 (originally 1888). There was no air conditioning, the windows still looked original (single pane) and blocked minimal sound. We heard car alarms incessantly and the people below. The room and bathroom were tiny and old and didn't look clean...mold throughout the bathroom tile grout. The window treatment looked like something out of a horror flick...the rod was completely askew with dirty 70's style curtains. We left the hotel without staying a single night.
I needed a place to start over and landed here. Gail, the owner, was very helpful in giving me a room. She offers rooms in a variety of sizes and they were more than adequate for my needs. Gail runs the property and knows Laguna very well - she is always available to help out and Isis, a member of her staff, was great at pointing out local food and activities. It can be a little challenging finding your room if you're on an upper floor. The space outside one floor had a water spill.
Independent hotel; cool location; affordable. Laguna Beach is a fun but pricey town. The hotel recommended Madison Square and Gardens Cafe for breakfast and it was great. This hotel is right across the street from a very nice public beach and about 3/4 of a mile from the main strip of shops and galleries and restaurants. They very nicely let us borrow beach toys after it was technically check-out time. Soft fluffy bath towels. 24-hour front desk. Good parking. The person staffing the front desk when we arrived did not acknowledge I was waiting in front of him until he was darn good and ready. The person he was training did, so I knew I wasn't actually invisible. Until he finally greeted me, I honestly couldn't tell if he knew I was there even though I was about two feet in front of him. That was weird and off-putting to start. No fan or other ventilation in the bathroom; the room was like a sauna all day and night even with the AC on. Everything felt sort of clammy. The room seemed more grubby than artsy. Decorative pillows piled on the bed were not appealing, just made me wonder how often those covers got laundered. No accessible electrical outlet by the beds; didn't realize how much I missed that until I couldn't have it. Crumpled up info sheet on the desk in the room said to see hotel map on the other side, but the map was gone. The window did not seem to lock.
The hotel is blocks away from the beach and across be street from the Laguna Beach trolley. The hotel's art work is really cool and we really enjoyed the private balcony the room had. The hotel proprietors seemed a little bit unfocused and honestl a bit worn out. While we were checking in RJ was very helpful with walking a through the local maps, but had to be prompted to give us out room keys. Checking out it seemed as if the woman at the front desk was going through a route script of phrases rather than being genuinely hospitable. Also, the term "ocean view" for the room we booked may be a bit of an overstatement. Yes, you could see the ocean from across Pacific Coast Drive when you stood up on the private balacony, but that was about it. Not a big deal, but I guess we expected more of a view given that the name was labeled as ocean view.
The rooms are good size - we had a group of 14 in three rooms (4 were small children) and with 2 queen beds and a hide-a-bed in each room we were comfortable. The staff was friendly and helpful. It is not a luxury hotel - but very clean and family-oriented! Close to the beach and art galleries and eating places.