The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
Ubicación, Ubicación, ubicación. La playa de Aliso Viejo es siempre nuestra playa destino cuando voy a la zona de la laguna. Ubicación muy conveniente. Estábamos un poco preocupados cuando llegamos a nuestra habitación, ya que estaba al lado de la zona de desayuno. Al final resultó tener una ubicación perfecta, ya que nos despertábamos y teníamos el desayuno al lado. El desayuno era estupendo. Bueno acceso a la ciudad después del desayuno. Ninguna queja. Volveré, sin duda.
Hotel is directly on the beach, and I mean, at high tide, 15 feet from the surf. All rooms face the ocean. Romantic dining restaurant with views of the ocean. There are floodlights illuminating the surf so you can see the ocean while you dine. Below the restaurant is a very cool bar, also, directly on the beach. Excellent location as they say. The pool sundeck is nice and the valet service was good. pool was heated and there is a jacuzzi. The property is older and they can charge the money because of their location. You wouldn't pay this amount if the property wasn't on the beach. Byzantine design and labyrinth of hallways makes for a confusing layout and difficult to get anywhere on the property. The pool is not a resort pool and is only the size and shape of something you would encounter at any discount chain motel. There is no separation of brats from the spa and pool so peace and quiet in those areas with your honey will be difficult.
The views No air conditioning
Booked an ocean-front room. It was 1/2 level above the pool and walkway to rooms. No way you could leave the blinds open to enjoy the view without people staring in. Asked for another room and was told none available; this at 3:40 pm. There we still lots of people checking in later. I believe that because I did not book directly, I was not given priority on this and below. And, arrived at 2:00 pm and told we could not check in until 4:00 pm. We were not offered a hospitality room and found later that they had them. When we did check in, were informed that check out was by noon. So, though rented a room for a day...it was really 20 hrs. We were given a dining credit, but in no way made up for the room. And then.....there was the non-operating elevator. After staying at the hotel 20+ times in the past on business, I will not return.
Location, rooms. Customer service could be better, we requested an early check in which they said was not a problem, we got there around 11am their regular check in is at 4:00pm, they told us our room wasn't ready yet but it would be ready soon. 4 hours later and still wasn't, they finally call us around 3:15pm to tell us that our room was ready, so we went to check in and when we said our name they told us it was a mistake that our room wasn't ready yet! So finally we check in at 3:50 pm, I guess still an early check in right? To top it off, when we received our bill, they charged us for a wrong service for almost $100 more! I don't know if we will be back.
every hotel staff is friendly! beach access! free parking, free breakfast small bathroom
Location to beach. Safe and fridge in room. Great hotel staff--very friendly. Fabulous hot breakfast--great food w fresh fruit, crispy bacon & hot coffee. Room was hot. They provided a portable ac but it didn't work & was extremely loud. After replacing it twice, the 3rd unit worked. Used ear plugs & cover our heads w pillows to get any sleep! I will never stay on 1st floor again!
Loved the location. Also very friendly staff and included buffet breakfast was nice. Room was very small and dark. While it was clean, the carpet was old/ dingy.
This guest did not leave comments about this hotel.
Great location They are doing 'renovation' so I'll give them the benefit of the doubt but the hotel just seemed 'tired' Rooms are very small. Rooftop deck is great but super crowded and we were never able to get a table in the evenings
Bizarrely decorated room (room had been redone recently) that made me feel like I was in medieval times. Weird. Breakfast was good and the hostess there was very friendly. IT IS SO LOUD I COULDN'T BELIEVE IT! To get to my room, I had to walk by the public men's and ladies rooms which patrons of the very loud and busy bar use. 15 people waiting in line, blocking the hallway, and at one point, someone vomited. Not pleasant.
quaint and cozy and a great location room was a bit small
This guest did not leave comments about this hotel.
The staff went above & beyond to make our stay fabulous!!
Location. . Stuck in one of five rooms that are located on highway. All others look at ocean Gardener starting clipping bushes in front of my room at 7am Room was no better than motel 6.
The guy who poured our wine was great! That's a great thing to have. The staff was great too
Room was very comfortable. Perfect location and beautiful views
I loved the location. The staff provided chairs, umbrellas, etc. For the beach. Loved the happy hour on the roof overlooking the ocean!
It was a WONDERFUL place. Quaint. Warm, lovely pool. Sunset view, terrific walking/running path along oceanfront. We loved the "green" mindset too. Enjoyed the ambience of the lobby: pleasant morning jazz music as they offered free Starbucks. And for the price...can't beat it all. I would have liked a heads up on the $29 a day parking fee. Most other hotels/Inns will give you that up front. The receptionist just asked if we had a car (I should have asked I guess), gave me a parking tag and it seemed easy. But we paid less in San Diego downtown to park at the Bristol where there was no parking to be had elsewhere.
Friendly staff. Great location for town, beach, and roads. Excellent breakfast en suite. Room was small. Rooms on 100 level kind of loud.
The staff was very friendly. I felt like family! No microwave in the room
Walking distance to beach, shopping, and all of Laguna's great dining. Also right near grocery store.
Location Rooms were in the small side
The location is directly on the coast and smack dab on Main Beach which is fantastic. The hotel itself and rooms are ancient and have not been updated AT ALL. The hotel was rebuilt in 1930 (originally 1888). There was no air conditioning, the windows still looked original (single pane) and blocked minimal sound. We heard car alarms incessantly and the people below. The room and bathroom were tiny and old and didn't look clean...mold throughout the bathroom tile grout. The window treatment looked like something out of a horror flick...the rod was completely askew with dirty 70's style curtains. We left the hotel without staying a single night.
The staff were very helpful; the food was delicious; and the ocean front views and beach access wonderful. Hotel was originally built in 1929 so the rooms are bit small.
location, on the beach, great bar, good breakfast the rooms need srucing up.They look tired and worn out.
I left a pair of heels purposely in the trash basket because they were badly marked and 'banged up' after attending an outdoor wedding in a lemon grove in Oxnard. (I figured that by placing them in the trash it would signify that I was tossing them.) I was pleasantly surprise to receive a phone call from the front desk asking me if I had accidently left them and wanted them mailed to me at home in CT. Amazing
Location was everything, literally right on the sand. Best part about the hotel was the restaurant. Man, where to start! First I must say, me and my girlfriend are not picky travelers. We are completely fine staying in a motel 6 if it is clean and up to par. Hotel Laguna is far from par. Every time we'd go take a shower, the faucet would randomly shoot out scalding hot water and burned my girlfriend twice. Our window was broken, so I had to hang out the window to tighten a loose screw so it would work. We had a garden/ocean view when we booked our hotel, but we looked at nothing but the parking lot all weekend. The staff member that checked us in looked completely disinterested, and couldn't even give us proper change for our receipt. Overall, don't waste your money here, like I said the best part is the restaurant, GO SOMEWHERE ELSE!!
the location is top - very central, next to the Laguna beach and the strip a not-so friendly receptionist put me up in a room facing the street, despite I asked for a quiet room. She cited that there aren't any rooms available, however, I headed out to explore the town and upon my return and later inquiry with reception (much nicer personnel now), there was a room available but at an extra charge which wasn't worthwhile.
Location is great! One of the few "private beach" strips in SoCal with bar service on the beach. Great view and beach is swimmer friendly, especially a hundred yards to the north (kelp bed right off the hotel beach...better swimming a hundred yards north). Hotel is historic, and so are the rooms. Bathrooms are still "period" and vintage but functional. NEVER, EVER book a "village view" room. What that means is that your room is on the street side of the hotel, mere feet from a very busy street. We could hear the hoots and hollers from the bar right across the street loud and clear. And, street sweepers and trash trucks do their thing at night. AND, the hotel is NOT air conditioned so the window needs to be open if it's hot. MUCH better to pay the extra cash to be on any side other than the street/east side of the building with an ocean front or garden view.
Amazing location, our room had a really nice view, the room was clean, small and simply furnished but charming. The hotel is older but I still liked the historical vibe and it felt cozy and quaint. Restaurant had a fantastic view and good food, would happily stay there again. Staff was really nice, price was reasonable, especially for New Years. Could use a fridge in the room.
A sólo unos pasos del Teatro Segerstrom y al otro lado de la calle de South Coast Plaza. Bien cuidado, amable y personal bien informado. La habitación era muy cómoda y tranquila. Disfrutamos de la experiencia. No había nada que no nos gustase.
Me encanta la zona y el edificio y sus alrededores.
For starters...the hotel is not as nice as it seems in their website. It is much smaller and it smells. If you are a woman I would strongly suggest to stay away from this hotel. The staff are rude and condescending. The phone, the fridge and the lock were busted and no attempts were made to fix them. The only good thing this hotel has going for it is its location. Other than that...it's just not worth it!
I was very excited because my wife and I arrived at night, but the rooms need a major overhaul. We did not want to step on the carpet with our bare feet because they were so gross. I felt like I was catch a disease from the carpet and bedspread.
DO NOT STAY HERE. 2 story hotel complex, with no elevator. No air conditioning. Sure, you can open the windows for ventilation, but then everyone that walks by can see everything you're doing unless you close the really thick curtains, which don't allow in the breeze. So if you're getting ready to go out, you either lose privacy by opening the curtains, or get ready in your unventilated room. And at night, if you leave the balcony and windows open for air, you don't have a screen or anything, so technically someone could reach in or if the balcony is close to the walkway, they could walk in to your room. I'm 5 foot 1, and I practically had to duck to wash my hair in the shower (not an exaggeration). The hot water/cold water gauge didn't work, so you'd have to guess which way was which, and sometimes once you thought you got it right, it just went the complete opposite temperature mid shower. The towel rack fell when I went to pull off the towel. Staff couldn't find my confirmation at c...
There was no air conditioning so I brought a fan from home and we also used one of theirs and had them running the whole time. If you stay in a ocean view room, I think one wouldn't be disappointed. for a beach front property, we were very happy with our stay. So much in fact, my husband wanted me to book another night! I did find some things that definetely needed replacing, but I think that is just wear and tear with being on the beach. You can't beat the location, and parking is a tad tight, but we thankfully got there early, and found a spot and left the car for the entire stay! There is a free trolley that will take you into town so you will not need your car. I found the staff very helpful when I had questions. The maintenence and desk staff were VERY helpful and pleasant. The b-fast provided is something to get you through to lunch and is very much what a continential b-fast is supposed to be. Some people wrote how awful it was, but I don't think croisants would warrant that com...
This place was so bad. I had to change rooms twice due to the carpets being wet. Then I was not able to get the heat on. The breakfast was so bad....just go out for breakfast.
This hotel has become me and my wifes favorite place on earth! she and i had a wonderful time in our room the view was breath taking the tv had a dvd player and vhs which was a bonus since we had just bought movies for home there was a mini refridgerator in the room which was good for the wine it was very comfortable i loved it
Our experience here was not a good one. The room phone was not connected and there was not a remote for television. All the furniture was old and cheap. There was not an air-conditioner (my mistake for not checking on that). The fan for the room was very small and poorly located and therefore could not cool down the room. The bedding was just adequate. Overall, I felt this room was not worth the mopey we paid. We had to park off site because there was insufficient parking on site. I understand this is common for the beach, but the parking spaces at the off site facility were very small (and my car is not!). I will not stay here again.\n
I feel that they could take better care of the rooms. The gardens were beautiful. We had to request a clean bed cover for the bed. We had stains. The toilet back up a couple of times but they were quick to fix it. We had to ask for towels. There were four of us and they didn't treat us like it. We had to ask for extra everything. We had to go and get soap the second day. The maid left none. The people who ran it were very nice. No I wouldn't stay with them again
Our anniversary trip to Laguna was great. The Capri hotel was clean and we had the honeymoon suite with a fireplace. We had a great time, and the hotel was good. We had a great dinner in town and walked down the beach at night. Overall a great anniversary experience.
No air conditioning. Even though it is on the beach, it was impossible to get a breeze to go through the room because there was only one window (in the bathroom) and the balcony door. Light fixtures, towel rack needs revamping. However, the price is incredible for the location and lots of restaurants, shopping and activities within walking distance.
there was never more than 1 person at the front desk, and they were always backed up. rooms needed remodeling in fact they asked after 3 days if we would move to another room to accomodate a carpet man coming in. we said no. horrible housekeeping and rooms in great need of upgradin.
Very overrated and over priced. The only thing it has going for it is that it is on the beach. Our room's shower didn't work and patio locks were broken. Both staff members were snotty and not helpful. They gave us a new room after much hassle. That room didn't have a remote for the TV and the phone did not work. Everything in the room was old and broken. Closet doors hard to use, no air conditioning.The pictures of the hotel provided online make it look very fancy. It is a typical, run down beach hotel. All it has going for it is that it is on the beautiful Laguna beach. Wont go there again!
I love the location. Very close to the beach, restaurants, Ocean Ave. gas station, market. Also, I love the post card. It's a great way to remember the name and location. I sent 12 cards to my family and friends. The heated pool and fireplace was relaxing
This guest did not leave comments about this hotel.
Great value and location. Wish there was a hot tub.
closer to the park and beach than i anticipated, and an easy walk to restaurants traffic noise is almost unbearable. otherwise, minor: garbage behind the night stand, a bulb burned out, smokers by the pool.
I love being so close to the beach. The staff is super friendly and very accommodating. The rooms are a bit dated, but are clean and comfortable. The atmosphere is relaxing, and the continental breakfast is very nice.
Location! It's getting old like me.
Pros: Amazing Location, Friendly Staff, Property Facility, Pool, Beach Access, Comfy bed and good Decor. Will come back for a stay at this place again in future. Cons: The shower DOESN'T spit out uniform hot and cold water, The pillows were very old and clumsy - can do with some new pillows.
Cleanliness Pool area Breakfast wifi Garden area was very relaxing Free car parking Free towels and beach shade Free shuttle bus in Laguna beach everywhere No safe Some staff attitude was inappropriate about returning towels, even though they were returned at the pool area, rather than reception. Very pedantic
We come back regularly. The hotel is well appointed and the staff is very professional. Rooms are comfortable and view to ocean side over fashion island is super. Oak Grill Room on the deck for breakfast is a treat.
Excellent customer service. Everything was great!
The decor was awesome A little pricy
Very relaxing, wonderful food and brilliant staff. Did not use Spa. Pool was good. We had to move rooms as there was building work on that side of the hotel. Very surprised that they even put guests in such rooms as work started as early as 5am and we did not sleep after that time.
everything except the HOT, HOT, HOT weather. could not get hotel room cool enough in face of heat wave (25 degrees above expected temperature).
Very nice & comfortable rooms Wonderful staff. Very helpful & personable Nothing. All was good
Nice hotel which is close to PIMCO and Pacific Life Insurance
The location was perfect close to shops, restaurant with easy access. The hotel rooms were very comfortable & roomy. The staff was excellent, exceeded any expectations. My toilet had some trouble flushing but aside from that no problems. Please do not print that for public use.
Great location - right across from Fashion Island shopping center. Easy access to restaurants, movies, shopping. Staff was very courteous and friendly. This was my second stay here. I would come back.
Hotel was beautiful, staff was courteous and friendly. $29/day for valet parking when no public parking was available. This added an additional 10% to the total cost of my stay. Ridiculous.
I think the valet parking fee was too high. There wasn't any options provided to self parking. You had no choice but to pay $32 parking fee.
The Hotel was truly five star, excellent staff and the rooms were great. Good location but you need a car to get anywhere in California. The Fashion Island shopping centre is next door and offers alternative dining options. This was our first visit to Newport Beach and the Hotel was a positive start to a great trip. As with most west coast hotels the parking costs do increase the cost of staying but overall this was a minor issue.
Spa was amazing! Pay for parking and taking extra money for deposit
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
It was close to malls and movies. Not the best views in Newport
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
The friendliness of the staff
Excelentes habitaciones recién renovadas, con todos los nuevos nombramientos. El personal era muy servicial con los problemas de wifi. Me sorprendió un cargo extra ( $57), tarifa del resort y aparcamiento de pago. El precio de kayak estaba bien hasta que los impuestos y tasas adicionales que sumaron y hubo mucho descuento.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
It was located just across the OC Fairgrounds which very convenient ifuring the fair. It is also easily accessible near the H73 and H55. Also close to all the beaches (Huntington, Newport and Laguna) and shopping malls. Some rooms are too close to the backyard parking. Breakfast has no fruits !!!!!!!!!!
Helpful and cheerful staff. Clean room. Comfortable bed. Few restaurants in walking distance.
Big bedroom Location: literally on the highway. Breakfast not as good
I would highly recommend this hotel. Great location near freeways, shops, beaches. Great facilities and staff. Would stay again.
they were always helpful. Convenient location. Complete breakfast. Big rooms. It should be a 4 * hotel
I enjoyed how peaceful and quiete the stay was. No microwave available in room.
Close to the venue we had to attend
I liked the fact that it was so close to the OC Fair grounds. And also I like the serviceand attention the staff provided. n/a
Location- however- think about driving a longer distance than staying close- The food was processed and bad- the hotel was old, bathrooms were dingy- floors dirty- sad the call it an ok hotel. The air didn't work- and the manager said it did- how about the customer is right???? It was just a place to set out heads! Nothing more- ohhhh and ice machine sucke as well-
Clean, comfortable rooms. Laundry facilities if I wanted to do my own laundry. Cleaning service if I wanted that. Very professional Staff.
I usually only stay at Best Westerns. But after my experience at the Newport Mesa Inn I never want to go again. Basically got kicked out of continental breakfast because we had a service dog, even though I let them know and asked questions when I checked in the night before. Couldn't even get one glass of juice without being stopped and asked to leave "the common area" because people complained. Really? A couple complaints within a minute? We walked in minding our own business and our dog was quiet in our own arms, beahving perfectly fine. And for those ignorant people's information, we purposely got a small, hypoallergenic nonshedding dog so it would be less inconvenient, especially for those with allergies. Maybe you can at least bother to ask us some questions before just asking us to leave. So we check to see if we can at least sit outside, but that area is occupied by people smoking. So they seriously want us to eat our breakfast outside in the smoking area? And we can't take it to our room either? It says, "The ADA mandates that the service dog and handler have access to all public places. This is the law." So is the hotel and their "common area" not a public place? "Businesses may not: Refuse admittance, isolate, segregate, or treat this person less favorably than other patrons." I'm so angry even as I'm typing this, because it just reminds me what annoying trouble we went through. I have never had this problem at hotels until today. I have half a mind of suing these people, or taking it up to corporate. We came to celebrate my fiancé's birthday and our anniversary, but we left feeling degraded, and our day in Newport was ruined. Thanks Best Western.
The staff was helpful and business like. Kathleen and the cook were the most friendly people We've ever met. Even though we were the only ones there for dinner, we were treated like royalty. The room was spacious and clean.
Great room on marina. It took over an hour to check in. Hotel did not have my Kayak reservation right and I had to spend a lot of time on the phone getting it straight. Also, make sure you get a room with a water view.
The staff was very friendly and accommodating at the front desk, restaurants, housekeeping, and pool. Room was big and it was nice getting bottled water every day. Food at the restaurant (lunch) was surprisingly good and sitting outside by the bay was enjoyable. Overall, the facility was "tired" and is in need of renovations. Especially, the pool area lounges and chairs were old and stained. We prefer fitted sheets (which these were not) and carpets throughout the hotel (room, elevator, halls) need attention. We were told by one of the maintenance personnel who was in our room to fix a sliding shutter door, that the hotel was be remodeled within the next 3 months which is encouraging. Location was somewhat of a catch-22. It was nice being on the harbor but you really couldn't walk anywhere to shop or eat. Must have car if you want to go anywhere off site. Overall, we had a good time.
Heat didn't work. Charged $28 for parking without alerting us in advance. Room was completely standard of any hotel. Room service forgot our dressing, and the food was subpar
Our room had such a great view of the bay. It was very relaxing and quiet. We kept the balcony doors open almost the whole time! The staff was very polite and accommodating whenever we asked for anything. The first room we were put in, the shutters were broken and would not close for privacy. As soon as I called down, they had someone come up and move us 5 doors down within minutes. The staff was very polite and helpful.
Rooms are very nice with 4 star amenities. mix of families, locals and travelers First night room was noisy due to being close to event space. They switched rooms for me next night with an upgrade and waved resort fee. Very professional and accommodating staff.