Swimming pool and sea view were so beautiful the room is a little small
Suite at the Montage was fantastic with views to die for - great property with paths to the beach. The room had a comfortable bed, plenty of closet space, the room was made up at night with turn down service - overall one of our favorite places of all time, ever! Food items a little pricy ($100+) for 2 omelets and Belgium waffles for breakfast and while we like nice places to stay we often find that the "high end" food is a little too gourmet for our tastes and we found ourselves not eating on the property after the first day.
Pool The Ocean View Room was not Really an Ocean view. We had to spend a lot more to get a slight view of ocean.
Location, rooms. Customer service could be better, we requested an early check in which they said was not a problem, we got there around 11am their regular check in is at 4:00pm, they told us our room wasn't ready yet but it would be ready soon. 4 hours later and still wasn't, they finally call us around 3:15pm to tell us that our room was ready, so we went to check in and when we said our name they told us it was a mistake that our room wasn't ready yet! So finally we check in at 3:50 pm, I guess still an early check in right? To top it off, when we received our bill, they charged us for a wrong service for almost $100 more! I don't know if we will be back.
The views No air conditioning
Booked an ocean-front room. It was 1/2 level above the pool and walkway to rooms. No way you could leave the blinds open to enjoy the view without people staring in. Asked for another room and was told none available; this at 3:40 pm. There we still lots of people checking in later. I believe that because I did not book directly, I was not given priority on this and below. And, arrived at 2:00 pm and told we could not check in until 4:00 pm. We were not offered a hospitality room and found later that they had them. When we did check in, were informed that check out was by noon. So, though rented a room for a day...it was really 20 hrs. We were given a dining credit, but in no way made up for the room. And then.....there was the non-operating elevator. After staying at the hotel 20+ times in the past on business, I will not return.
Hotel is directly on the beach, and I mean, at high tide, 15 feet from the surf. All rooms face the ocean. Romantic dining restaurant with views of the ocean. There are floodlights illuminating the surf so you can see the ocean while you dine. Below the restaurant is a very cool bar, also, directly on the beach. Excellent location as they say. The pool sundeck is nice and the valet service was good. pool was heated and there is a jacuzzi. The property is older and they can charge the money because of their location. You wouldn't pay this amount if the property wasn't on the beach. Byzantine design and labyrinth of hallways makes for a confusing layout and difficult to get anywhere on the property. The pool is not a resort pool and is only the size and shape of something you would encounter at any discount chain motel. There is no separation of brats from the spa and pool so peace and quiet in those areas with your honey will be difficult.
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Great location walking distance to most things Front desk staff could be more efficient handling busy desk
Needs to be updated, a three star is being very generous for the rating
It was very close to the beach and the restaurant that I wanted to go to and the breakfast was awesome No everything was awesome except I don't understand why they charge for parking if you're a guess
It is in a good location. Staff was nice. Free breakfast was convenient and plentiful. Room smelled musky and moldy. Info in the room does not support the 11:00 A.M. checkout, but it is posted in the lobby.
Very friendly staff. Had issue with room we booked, they quickly resolved the problem. We really love this property!
Wow! Great location, great rooms! Nice amenities, pool, spa, sun deck overlooking the ocean, decent hot breakfast. 2 things stopped this from being a perfect experience. 1- a surprise $20 parking fee NOT disclosed anywhere at anytime. There was street parking available and had I known I would have parked on the street. 2- noisy air conditioner in room.
walking distance to beach and free breakfast The room was very dark and I did not like the shower with the Jacuzzi tub, it was very difficult to get in and out of
In downtown Laguna with a view of the ocean Only that there was quite a bit of noise from PCH
The room size, decor, location and price. no
Great location and quiet room Very steep ramp when enetering hotel.....use caution when entering
Location. $20.00 parking fee.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
TOO LARGE THROUGHT IT WAS A BOUTIQU
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
Comfort No room service Weird shower stall that is made so its hard to reach handles
Loved the market place and the Dj at the bar in the evenings!
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
Great location They are doing 'renovation' so I'll give them the benefit of the doubt but the hotel just seemed 'tired' Rooms are very small. Rooftop deck is great but super crowded and we were never able to get a table in the evenings
Bizarrely decorated room (room had been redone recently) that made me feel like I was in medieval times. Weird. Breakfast was good and the hostess there was very friendly. IT IS SO LOUD I COULDN'T BELIEVE IT! To get to my room, I had to walk by the public men's and ladies rooms which patrons of the very loud and busy bar use. 15 people waiting in line, blocking the hallway, and at one point, someone vomited. Not pleasant.
Loved the location. Also very friendly staff and included buffet breakfast was nice. Room was very small and dark. While it was clean, the carpet was old/ dingy.
every hotel staff is friendly! beach access! free parking, free breakfast small bathroom
Charm and the outstanding staff None.
Location to beach. Safe and fridge in room. Great hotel staff--very friendly. Fabulous hot breakfast--great food w fresh fruit, crispy bacon & hot coffee. Room was hot. They provided a portable ac but it didn't work & was extremely loud. After replacing it twice, the 3rd unit worked. Used ear plugs & cover our heads w pillows to get any sleep! I will never stay on 1st floor again!
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quaint and cozy and a great location room was a bit small
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DO NOT STAY HERE. 2 story hotel complex, with no elevator. No air conditioning. Sure, you can open the windows for ventilation, but then everyone that walks by can see everything you're doing unless you close the really thick curtains, which don't allow in the breeze. So if you're getting ready to go out, you either lose privacy by opening the curtains, or get ready in your unventilated room. And at night, if you leave the balcony and windows open for air, you don't have a screen or anything, so technically someone could reach in or if the balcony is close to the walkway, they could walk in to your room. I'm 5 foot 1, and I practically had to duck to wash my hair in the shower (not an exaggeration). The hot water/cold water gauge didn't work, so you'd have to guess which way was which, and sometimes once you thought you got it right, it just went the complete opposite temperature mid shower. The towel rack fell when I went to pull off the towel. Staff couldn't find my confirmation at c...
I was very excited because my wife and I arrived at night, but the rooms need a major overhaul. We did not want to step on the carpet with our bare feet because they were so gross. I felt like I was catch a disease from the carpet and bedspread.
No air conditioning. Even though it is on the beach, it was impossible to get a breeze to go through the room because there was only one window (in the bathroom) and the balcony door. Light fixtures, towel rack needs revamping. However, the price is incredible for the location and lots of restaurants, shopping and activities within walking distance.
There was no air conditioning so I brought a fan from home and we also used one of theirs and had them running the whole time. If you stay in a ocean view room, I think one wouldn't be disappointed. for a beach front property, we were very happy with our stay. So much in fact, my husband wanted me to book another night! I did find some things that definetely needed replacing, but I think that is just wear and tear with being on the beach. You can't beat the location, and parking is a tad tight, but we thankfully got there early, and found a spot and left the car for the entire stay! There is a free trolley that will take you into town so you will not need your car. I found the staff very helpful when I had questions. The maintenence and desk staff were VERY helpful and pleasant. The b-fast provided is something to get you through to lunch and is very much what a continential b-fast is supposed to be. Some people wrote how awful it was, but I don't think croisants would warrant that com...
Very overrated and over priced. The only thing it has going for it is that it is on the beach. Our room's shower didn't work and patio locks were broken. Both staff members were snotty and not helpful. They gave us a new room after much hassle. That room didn't have a remote for the TV and the phone did not work. Everything in the room was old and broken. Closet doors hard to use, no air conditioning.The pictures of the hotel provided online make it look very fancy. It is a typical, run down beach hotel. All it has going for it is that it is on the beautiful Laguna beach. Wont go there again!
This hotel has become me and my wifes favorite place on earth! she and i had a wonderful time in our room the view was breath taking the tv had a dvd player and vhs which was a bonus since we had just bought movies for home there was a mini refridgerator in the room which was good for the wine it was very comfortable i loved it
Our experience here was not a good one. The room phone was not connected and there was not a remote for television. All the furniture was old and cheap. There was not an air-conditioner (my mistake for not checking on that). The fan for the room was very small and poorly located and therefore could not cool down the room. The bedding was just adequate. Overall, I felt this room was not worth the mopey we paid. We had to park off site because there was insufficient parking on site. I understand this is common for the beach, but the parking spaces at the off site facility were very small (and my car is not!). I will not stay here again.\n
For starters...the hotel is not as nice as it seems in their website. It is much smaller and it smells. If you are a woman I would strongly suggest to stay away from this hotel. The staff are rude and condescending. The phone, the fridge and the lock were busted and no attempts were made to fix them. The only good thing this hotel has going for it is its location. Other than that...it's just not worth it!
Our anniversary trip to Laguna was great. The Capri hotel was clean and we had the honeymoon suite with a fireplace. We had a great time, and the hotel was good. We had a great dinner in town and walked down the beach at night. Overall a great anniversary experience.
I feel that they could take better care of the rooms. The gardens were beautiful. We had to request a clean bed cover for the bed. We had stains. The toilet back up a couple of times but they were quick to fix it. We had to ask for towels. There were four of us and they didn't treat us like it. We had to ask for extra everything. We had to go and get soap the second day. The maid left none. The people who ran it were very nice. No I wouldn't stay with them again
This place was so bad. I had to change rooms twice due to the carpets being wet. Then I was not able to get the heat on. The breakfast was so bad....just go out for breakfast.
there was never more than 1 person at the front desk, and they were always backed up. rooms needed remodeling in fact they asked after 3 days if we would move to another room to accomodate a carpet man coming in. we said no. horrible housekeeping and rooms in great need of upgradin.
Room was very comfortable. Perfect location and beautiful views
Location. . Stuck in one of five rooms that are located on highway. All others look at ocean Gardener starting clipping bushes in front of my room at 7am Room was no better than motel 6.
I loved the location. The staff provided chairs, umbrellas, etc. For the beach. Loved the happy hour on the roof overlooking the ocean!
The guy who poured our wine was great! That's a great thing to have. The staff was great too
The staff went above & beyond to make our stay fabulous!!
Friendly staff. Great location for town, beach, and roads. Excellent breakfast en suite. Room was small. Rooms on 100 level kind of loud.
It was a WONDERFUL place. Quaint. Warm, lovely pool. Sunset view, terrific walking/running path along oceanfront. We loved the "green" mindset too. Enjoyed the ambience of the lobby: pleasant morning jazz music as they offered free Starbucks. And for the price...can't beat it all. I would have liked a heads up on the $29 a day parking fee. Most other hotels/Inns will give you that up front. The receptionist just asked if we had a car (I should have asked I guess), gave me a parking tag and it seemed easy. But we paid less in San Diego downtown to park at the Bristol where there was no parking to be had elsewhere.
The staff was very friendly. I felt like family! No microwave in the room
Location Rooms were in the small side
Walking distance to beach, shopping, and all of Laguna's great dining. Also right near grocery store.
Beautifuly kept hotel and grounds. Beautiful room with fireplace. The staff was extremly accomidating and friendly. Could not have asked for a better stay anywhere! There were only a couple of thing with the room that could be better, but they are minute. A second trash can would have been convenient as well as a toilet plunger. The faucet in the sink extended too far out, so washing your face was a bit of a challenge. Small compared to all the amazing things about the room, the hotel and the incredible staff!
Clean and modern The TV in the next room was on all night
Great bed. Room clean and outside sitting area was very lovely and comfortable. The kitchenette area was very helpful. The two little refrigerators were useful. The room was dark. There was minimal overhead lighting and no lamps. The couch was uncomfortable. The cabinets in the kitchen were more like pull out drawers and two were difficult to open due to their weight. Noisy due to chatty people and traffic.
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Kitchenette & larger bathroom with roomy tub/shower combo. Comfortable bed (Tempur-pedic). Self-parking. Cable box in closet. Light outside of fogged glass door is on (no switch to turn off) until very late at night & makes room 'light' even though blackout curtain covering window.
location and cleanness. Room was big. I did not like stuff, there was no one and nobody could help us with our luggage, second floor without elevator. Public spaces very poor and ugly.
Location, friendliness, security. Cable box in closet. Wouldn't work with the remote
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It is not a hotel. It is rooms over stores in a shopping area. There is no elevator, no lobby, no valet, with only a floating staircase. Everything. Office which was only a desk in a room was closed when I got there at 10:00. Note said call a number which did not answer the first time I called. No lobby, valet,or elevator, rooms above stores, floating stairs so could not roll luggage up.
Excellent in nearly every way, especially if you're looking for nice design and great location just across PCH from the coast. The only negative for us was that my lady works night shift and since these rooms have skylights which illuminate the rooms nicely during daylight hours...Nice touch and wonderful, but in our case it was a challenge to sleep during the day.
Great location. Room was very comfortable Only complaint is the faucet to the bathroom sink was broken/loose so you had to be careful when using it to not further damage it. Other then that great place to stay and I'll definitely return in the future.
Amazing location, our room had a really nice view, the room was clean, small and simply furnished but charming. The hotel is older but I still liked the historical vibe and it felt cozy and quaint. Restaurant had a fantastic view and good food, would happily stay there again. Staff was really nice, price was reasonable, especially for New Years. Could use a fridge in the room.
the location is top - very central, next to the Laguna beach and the strip a not-so friendly receptionist put me up in a room facing the street, despite I asked for a quiet room. She cited that there aren't any rooms available, however, I headed out to explore the town and upon my return and later inquiry with reception (much nicer personnel now), there was a room available but at an extra charge which wasn't worthwhile.
Location is great! One of the few "private beach" strips in SoCal with bar service on the beach. Great view and beach is swimmer friendly, especially a hundred yards to the north (kelp bed right off the hotel beach...better swimming a hundred yards north). Hotel is historic, and so are the rooms. Bathrooms are still "period" and vintage but functional. NEVER, EVER book a "village view" room. What that means is that your room is on the street side of the hotel, mere feet from a very busy street. We could hear the hoots and hollers from the bar right across the street loud and clear. And, street sweepers and trash trucks do their thing at night. AND, the hotel is NOT air conditioned so the window needs to be open if it's hot. MUCH better to pay the extra cash to be on any side other than the street/east side of the building with an ocean front or garden view.
location, on the beach, great bar, good breakfast the rooms need srucing up.They look tired and worn out.
Location was everything, literally right on the sand. Best part about the hotel was the restaurant. Man, where to start! First I must say, me and my girlfriend are not picky travelers. We are completely fine staying in a motel 6 if it is clean and up to par. Hotel Laguna is far from par. Every time we'd go take a shower, the faucet would randomly shoot out scalding hot water and burned my girlfriend twice. Our window was broken, so I had to hang out the window to tighten a loose screw so it would work. We had a garden/ocean view when we booked our hotel, but we looked at nothing but the parking lot all weekend. The staff member that checked us in looked completely disinterested, and couldn't even give us proper change for our receipt. Overall, don't waste your money here, like I said the best part is the restaurant, GO SOMEWHERE ELSE!!
The location is directly on the coast and smack dab on Main Beach which is fantastic. The hotel itself and rooms are ancient and have not been updated AT ALL. The hotel was rebuilt in 1930 (originally 1888). There was no air conditioning, the windows still looked original (single pane) and blocked minimal sound. We heard car alarms incessantly and the people below. The room and bathroom were tiny and old and didn't look clean...mold throughout the bathroom tile grout. The window treatment looked like something out of a horror flick...the rod was completely askew with dirty 70's style curtains. We left the hotel without staying a single night.
I left a pair of heels purposely in the trash basket because they were badly marked and 'banged up' after attending an outdoor wedding in a lemon grove in Oxnard. (I figured that by placing them in the trash it would signify that I was tossing them.) I was pleasantly surprise to receive a phone call from the front desk asking me if I had accidently left them and wanted them mailed to me at home in CT. Amazing
The staff were very helpful; the food was delicious; and the ocean front views and beach access wonderful. Hotel was originally built in 1929 so the rooms are bit small.
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
Excellent service. Staff were very helpful and friendly!
It was close to malls and movies. Not the best views in Newport
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
The friendliness of the staff
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
Spa was amazing! Pay for parking and taking extra money for deposit
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I love the location. Very close to the beach, restaurants, Ocean Ave. gas station, market. Also, I love the post card. It's a great way to remember the name and location. I sent 12 cards to my family and friends. The heated pool and fireplace was relaxing
closer to the park and beach than i anticipated, and an easy walk to restaurants traffic noise is almost unbearable. otherwise, minor: garbage behind the night stand, a bulb burned out, smokers by the pool.
Location close to Heisler Park and within walking distance of downtown. Nice outdoor facilities too. No
Great value and location. Wish there was a hot tub.