Swimming pool and sea view were so beautiful the room is a little small
Suite at the Montage was fantastic with views to die for - great property with paths to the beach. The room had a comfortable bed, plenty of closet space, the room was made up at night with turn down service - overall one of our favorite places of all time, ever! Food items a little pricy ($100+) for 2 omelets and Belgium waffles for breakfast and while we like nice places to stay we often find that the "high end" food is a little too gourmet for our tastes and we found ourselves not eating on the property after the first day.
Pool The Ocean View Room was not Really an Ocean view. We had to spend a lot more to get a slight view of ocean.
Hotel is directly on the beach, and I mean, at high tide, 15 feet from the surf. All rooms face the ocean. Romantic dining restaurant with views of the ocean. There are floodlights illuminating the surf so you can see the ocean while you dine. Below the restaurant is a very cool bar, also, directly on the beach. Excellent location as they say. The pool sundeck is nice and the valet service was good. pool was heated and there is a jacuzzi. The property is older and they can charge the money because of their location. You wouldn't pay this amount if the property wasn't on the beach. Byzantine design and labyrinth of hallways makes for a confusing layout and difficult to get anywhere on the property. The pool is not a resort pool and is only the size and shape of something you would encounter at any discount chain motel. There is no separation of brats from the spa and pool so peace and quiet in those areas with your honey will be difficult.
The views No air conditioning
Booked an ocean-front room. It was 1/2 level above the pool and walkway to rooms. No way you could leave the blinds open to enjoy the view without people staring in. Asked for another room and was told none available; this at 3:40 pm. There we still lots of people checking in later. I believe that because I did not book directly, I was not given priority on this and below. And, arrived at 2:00 pm and told we could not check in until 4:00 pm. We were not offered a hospitality room and found later that they had them. When we did check in, were informed that check out was by noon. So, though rented a room for a day...it was really 20 hrs. We were given a dining credit, but in no way made up for the room. And then.....there was the non-operating elevator. After staying at the hotel 20+ times in the past on business, I will not return.
Location, rooms. Customer service could be better, we requested an early check in which they said was not a problem, we got there around 11am their regular check in is at 4:00pm, they told us our room wasn't ready yet but it would be ready soon. 4 hours later and still wasn't, they finally call us around 3:15pm to tell us that our room was ready, so we went to check in and when we said our name they told us it was a mistake that our room wasn't ready yet! So finally we check in at 3:50 pm, I guess still an early check in right? To top it off, when we received our bill, they charged us for a wrong service for almost $100 more! I don't know if we will be back.
This was a nice and comfortable resort with clean rooms and decent food. Rooms have been updated and decor is a hybrid of transitional contemporary and traditional. WiFi was good and Staff was friendly. If you're an ATT mobile subscriber, the cell signal was weak. You will have to switch to calling over WiFi.
Great cozy place
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
Ubicación, Ubicación, ubicación. La playa de Aliso Viejo es siempre nuestra playa destino cuando voy a la zona de la laguna. Ubicación muy conveniente. Estábamos un poco preocupados cuando llegamos a nuestra habitación, ya que estaba al lado de la zona de desayuno. Al final resultó tener una ubicación perfecta, ya que nos despertábamos y teníamos el desayuno al lado. El desayuno era estupendo. Bueno acceso a la ciudad después del desayuno. Ninguna queja. Volveré, sin duda.
Loved the market place and the Dj at the bar in the evenings!
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
Comfort No room service Weird shower stall that is made so its hard to reach handles
TOO LARGE THROUGHT IT WAS A BOUTIQU
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
The hotel was in a great location, and had an awesome rooftop bar/lounge. The room was cozy, and very comfortable. Loved the idea of the overhead fan. The carpet is old and some of the walls are cracking/chipped. The hotel should be renovated for the price they charge per room.
The roof top bar is amazing. The location is perfect for strolling and window shopping. The roof was stuffy at night.
Friendly staff, few steps walk to beach, free parking, comfortable bed, bath window opens for fresh air, free breakfast. Cramped & dark room, sink outside toilet area, no coffee in room, elevator difficult to locate, parking free but across busy street/inconvenient.
Brand restaurant on premises, staff was courteous and hotel was close to beach. Room was on the small side as well as bathroom
I liked the rooftop atmosphere when I get was able to go up and the location. Staff was nice and the room was clean with very a comfortable bed. Breakfast was fairly decent, it was good. I didn't like that I couldn't use some of the areas the hotel offers, like I couldn't have dinner at the restaurant one of the nights I stayed due to a wedding that was happening, I couldn't go to the rooftop and have appetizers for lunch as well for the same reason. I was put in a petite room when that wasn't what I payed for, too small for 2 people, we kept bumping into each other. I was very frustrated by that. The hotel was nice but a bit dated, would I stay there again? Not sure, the small room turned me off.
Location was excellent with great beach access. Good value for the money. Hotel staff were excellent. Rooms were very small. I understand the Hotel is undergoing some renovation but a lot of the hotel just looked "tired". Roof top access with view, etc is incredible. Unfortunately, it is open to the public and other catered events so we were never able to get a table there in the evening. The place was absolutely packed (wall to wall people).
Friendly staff. Great location for town, beach, and roads. Excellent breakfast en suite. Room was small. Rooms on 100 level kind of loud.
The location was wonderful and they took us in last minute, which saved our trip! We had a nice room that was clean and the beds were comfortable. The hotel was nothing spectacular (no extras), more like an inn than an actual hotel.
The staff went above & beyond to make our stay fabulous!!
I loved the location. The staff provided chairs, umbrellas, etc. For the beach. Loved the happy hour on the roof overlooking the ocean!
The guy who poured our wine was great! That's a great thing to have. The staff was great too
Location. . Stuck in one of five rooms that are located on highway. All others look at ocean Gardener starting clipping bushes in front of my room at 7am Room was no better than motel 6.
It was a WONDERFUL place. Quaint. Warm, lovely pool. Sunset view, terrific walking/running path along oceanfront. We loved the "green" mindset too. Enjoyed the ambience of the lobby: pleasant morning jazz music as they offered free Starbucks. And for the price...can't beat it all. I would have liked a heads up on the $29 a day parking fee. Most other hotels/Inns will give you that up front. The receptionist just asked if we had a car (I should have asked I guess), gave me a parking tag and it seemed easy. But we paid less in San Diego downtown to park at the Bristol where there was no parking to be had elsewhere.
Room was very comfortable. Perfect location and beautiful views
Location Rooms were in the small side
The staff was very friendly. I felt like family! No microwave in the room
Walking distance to beach, shopping, and all of Laguna's great dining. Also right near grocery store.
This guest did not leave comments about this hotel.
Great bed. Room clean and outside sitting area was very lovely and comfortable. The kitchenette area was very helpful. The two little refrigerators were useful. The room was dark. There was minimal overhead lighting and no lamps. The couch was uncomfortable. The cabinets in the kitchen were more like pull out drawers and two were difficult to open due to their weight. Noisy due to chatty people and traffic.
Loved the rooms, super clean & modern! The kitchenette had everything which was so nice. Plates, wine glasses, bowls, toaster, little stove, 2 refridgerators with little freezers, coffee machine, a couple bottles of water. The bathroom was super nice! The stairs were kind of a pain. The jacuzzi didn't work, the employee at least tried to make it work but couldn't. The biggest reason why we booked the hotel was because of the jacuzzi. So that was a real bummer. Otherwise I love the hotel.
This guest did not leave comments about this hotel.
Didn't like not being able to cover the skylights, Wanted to sleep in, but couldn't because of the light!
Kitchenette & larger bathroom with roomy tub/shower combo. Comfortable bed (Tempur-pedic). Self-parking. Cable box in closet. Light outside of fogged glass door is on (no switch to turn off) until very late at night & makes room 'light' even though blackout curtain covering window.
The privacy and room Really looked forward to going in the hot tub with my girlfriends as that was a main reason I booked his place and no one even told me it was it if order when I spoke to them on the phone. So it was very disappointing to discover when we arrived.
Excellent in nearly every way, especially if you're looking for nice design and great location just across PCH from the coast. The only negative for us was that my lady works night shift and since these rooms have skylights which illuminate the rooms nicely during daylight hours...Nice touch and wonderful, but in our case it was a challenge to sleep during the day.
Cleanness 2nd floor with steps. Not good for bad knees.
My favorite place to stay whenever I go to Laguna. I'm here at least once a month No not at all
How modern and clean it was, the staff was great also Just how small the parking lot and drive way was, I have a full size car I can't see how a truck can fit in there
Studio was set up nicely. Very convenient location close to beach, coffee shops and restaurants. The jacuzzi/hot tub was not working.
Beautifuly kept hotel and grounds. Beautiful room with fireplace. The staff was extremly accomidating and friendly. Could not have asked for a better stay anywhere! There were only a couple of thing with the room that could be better, but they are minute. A second trash can would have been convenient as well as a toilet plunger. The faucet in the sink extended too far out, so washing your face was a bit of a challenge. Small compared to all the amazing things about the room, the hotel and the incredible staff!
Excellent interaction with helpful and professional staff, lovely architecture, location and decor, clean and well-maintained rooms, good complimentary breakfast The pool could be cleaned more frequently and maintained at a slightly warmer temperature
I left a pair of heels purposely in the trash basket because they were badly marked and 'banged up' after attending an outdoor wedding in a lemon grove in Oxnard. (I figured that by placing them in the trash it would signify that I was tossing them.) I was pleasantly surprise to receive a phone call from the front desk asking me if I had accidently left them and wanted them mailed to me at home in CT. Amazing
the location is top - very central, next to the Laguna beach and the strip a not-so friendly receptionist put me up in a room facing the street, despite I asked for a quiet room. She cited that there aren't any rooms available, however, I headed out to explore the town and upon my return and later inquiry with reception (much nicer personnel now), there was a room available but at an extra charge which wasn't worthwhile.
Location was everything, literally right on the sand. Best part about the hotel was the restaurant. Man, where to start! First I must say, me and my girlfriend are not picky travelers. We are completely fine staying in a motel 6 if it is clean and up to par. Hotel Laguna is far from par. Every time we'd go take a shower, the faucet would randomly shoot out scalding hot water and burned my girlfriend twice. Our window was broken, so I had to hang out the window to tighten a loose screw so it would work. We had a garden/ocean view when we booked our hotel, but we looked at nothing but the parking lot all weekend. The staff member that checked us in looked completely disinterested, and couldn't even give us proper change for our receipt. Overall, don't waste your money here, like I said the best part is the restaurant, GO SOMEWHERE ELSE!!
The staff were very helpful; the food was delicious; and the ocean front views and beach access wonderful. Hotel was originally built in 1929 so the rooms are bit small.
Amazing location, our room had a really nice view, the room was clean, small and simply furnished but charming. The hotel is older but I still liked the historical vibe and it felt cozy and quaint. Restaurant had a fantastic view and good food, would happily stay there again. Staff was really nice, price was reasonable, especially for New Years. Could use a fridge in the room.
Location It was horrible it was old and grungy and dirty and there are no locks on the windows there's cracks in the walls carpet was filthy the windows were filthy I have a two-year-old that could open the windows and there is no screen no lock she could've fallen out it was horrible I got food poisoning from the breakfast we had at that restaurant that's attached to the hotel I've been sick for two days it is absolutely horrible and I would never go back
The location is directly on the coast and smack dab on Main Beach which is fantastic. The hotel itself and rooms are ancient and have not been updated AT ALL. The hotel was rebuilt in 1930 (originally 1888). There was no air conditioning, the windows still looked original (single pane) and blocked minimal sound. We heard car alarms incessantly and the people below. The room and bathroom were tiny and old and didn't look clean...mold throughout the bathroom tile grout. The window treatment looked like something out of a horror flick...the rod was completely askew with dirty 70's style curtains. We left the hotel without staying a single night.
location, on the beach, great bar, good breakfast the rooms need srucing up.They look tired and worn out.
Location is great! One of the few "private beach" strips in SoCal with bar service on the beach. Great view and beach is swimmer friendly, especially a hundred yards to the north (kelp bed right off the hotel beach...better swimming a hundred yards north). Hotel is historic, and so are the rooms. Bathrooms are still "period" and vintage but functional. NEVER, EVER book a "village view" room. What that means is that your room is on the street side of the hotel, mere feet from a very busy street. We could hear the hoots and hollers from the bar right across the street loud and clear. And, street sweepers and trash trucks do their thing at night. AND, the hotel is NOT air conditioned so the window needs to be open if it's hot. MUCH better to pay the extra cash to be on any side other than the street/east side of the building with an ocean front or garden view.
Gran gimnasio y piscinas. Muy agradable entorno al aire libre. El aparcamiento cuesta 35 dólares adicionales por día. Las habitaciones están limpias, pero se ven antiguas y baratas. Añaden 20% de propina a la factura por cualquier servicio ofrecido...la comida.
Excelentes habitaciones recién renovadas, con todos los nuevos nombramientos. El personal era muy servicial con los problemas de wifi. Me sorprendió un cargo extra ( $57), tarifa del resort y aparcamiento de pago. El precio de kayak estaba bien hasta que los impuestos y tasas adicionales que sumaron y hubo mucho descuento.
Cerca de restaurantes en NEWPORT Encontramos cubiertos en el exterior de la puerta, usados, cuando hicimos el registro a las 16:00. A las 23:30 pm aun estaban allí. Pestañas en el lavabo cuando entramos. No hay bañera. Estancia decepcionante por 220 dólares una noche
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
The friendliness of the staff
Spa was amazing! Pay for parking and taking extra money for deposit
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
It was close to malls and movies. Not the best views in Newport
The greeting by front desk @ 3:00AM after a horrendous flight from east coast was so very welcome. That attitude was evident during my entire four night stay. Marriott has never forgotten that hospitality is about the people, more than just a place to rest your body. This was an overall great experience. I do not have a single suggestion on improving anything I experienced
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
Excellent service. Staff were very helpful and friendly!
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
32 dólares por noche de aparcamiento obligatorio, es ridículo. Aparte de eso, un bonito lugar.
32 dólares por aparcar! Dios mio
El colchón era muy cómodo. No hay opción de aparcamiento. Servicio de aparcamiento por $32, pero a mitad de precio para vehículos híbridos.
El baño era genial y la cama era muy cómoda. El restaurante era sin más
Por debajo de la media en cuanto al servicio La habitación tenía un olor extraño. Pedimos cambiar mi habitación en recepción y me dijeron que no se podía. Me dijeron que tendría pagar la diferencia de precio. El servicio de limpieza de habitaciones trabajaba a las 22:00 en otras habitaciones vacías mientras estábamos tratando de dormir. El aparcamiento debería ser gratis. Seguro que hay mejores opciones. Sin duda no vuelvo.