I like the style of this hotel overall, I think they can updated the hallways as well, it doesn't match the restaurant and lobby feel. The bathroom was a little yucky. I would describe the atmosphere in room as "dry", felt like I had to wake up several times to drink water. The pool area is small, for families I think that is perfect but to lounge around it doesn't feel right.
I like the convenience of the location and the friendliness of the staff. No major dislikes.
Location was okay, right near highway Didn't notify us they were under renovation because we booked through booking.com not directly through the hotel (and thank goodness they are renovating the rooms look TIRED), reserved a king deluxe and they oversold our room type and weren't able to honor our reservation the first night. I was offered a partial refund and a change to a new room the second night but it made for an unpleasant first night stay. While under renovation there is no restaurant in the hotel and room service was over priced and lousy. $50 for pancakes and eggs for 2 that tasted so blah we weren't interested in finishing. I have never written a review before but this place was like a Venus trap, they lure you in online then we were there we saw too late the hotel for what it really was. Buyer beware.
Staff was very friendly. Room was nice and quiet Typical of area, parking was expensive, though valets were wonderful and very fast.
The design of the lobby and rooms are beautiful. The front of house staff and restaurant team are beyond friendly. I loved the location - I just wish it had been a bit closer to the heart of Beverly Hills. The pool area was a bit disappointing. Since it was not rooftop I wish it had been a bit more lush. Also wish there was regular wait service out there.
The towels felt like sandpaper. The weren't soft...
My husband and I took a quick trip to LA, one of our planned honeymoons but also to maintain our flight status on the airline we travel. We decided to look at some of the Kayak reviews online, and came across the Hotel Palomar. We enjoy boutique hotels and the price was right so we decided to give it a try. Staff: Wesley, a front desk agent, was friendly and welcoming. In fact, he prepared a hand written note and sent up a bottle of wine, cheese, and chocolate covered strawberries for our honeymoon celebration. It was a very nice touch. In fact, we did not encounter ANY rude, mediocre, or unhelpful hotel employee during our entire stay, including employees at the restaurant, vallets, or front desk. Excellent! Location: prime for us. The activities we had planned were are located in the westwood area. Its a beautiful neighborhood, also located near the freeway entrance. Added bonuses: 1) A delicious coffe and tea hour in the morning with complimentary newspaper, 2) Fruit infused water provided all day in the lobby, 3) very fun FREE cocktail hour (two types of wine). There was even a DJ.4) You can request to have a live gold fish keep you company in your room during your stay. Of course we took advantage of this. We even named our loaner pet. So SWEET! 5) They have a list of items that are provided free of charge at your request: curling iron, razors, combs, deodrant, humidifier. They even provide a yoga mat.
The only positive feature of this hotel is the free wine. Pool sucks. No self parking despite the fact that they have a 3-4 story parking garage in the hotel. Decor is heinous. They put us in a handicap room for no reason when they had plenty of capacity. Subpar location and an extremely boring area, unless you 90 years old and named Ethel.
Have always been a huge Kimpton fan. This one is right on Wilshire, convenient to Westwood/UCLA and Century City. It's a redo of an older property. Nicely finished but nothing to write home about. Did not have a chance to try the bar or the restaurant. Room service prices were reasonable. Seems to appeal to a younger, hip crowd. All that said it's a very solid, cost competitive choice if you need to stay in this part of town. We'll be back.
la atencion de su personal es excelente todo me gusto
El confort y la atención del personal. Según la ubicación de la habitación, hay mucho ruido por la circulación.
Las habitaciones Mucho ruido de coches
El estado general y los detalles, es impecable. No
Jacuzzy exterior y entorno encantador Poco aislamiento en las habitaciones.Ruido en la habitación a las 5:00 A.M. por movimiento de otros alojados
El trato del personal exquisito, las instalaciones una maravilla, el hotel en si esta muy cuidado y sobre todo limpio. Ademas la situacion es muy buena para recorrer Los Angeles, ya que esta en una avenida que lo cruza por completo, pero se depende del coche.
lo que mas me gusto fue la exepcional ubicacion, muy cerca de Rodeo Drive, una zona elegante y de facil acceso. Buena atencion el personal. estuve una sola noche y no pude utilizat la pileta me gustaria que incluyan el desayuno
La ubicacion , que las habitaciones sean suites Que no tiene ascensor la limpieza tampoco fue excelente
Me parecio muy tranquilo, personal muy amable, atención pesonalizada, limpio y muy bien ubicado. Muy recomendable. todo muy bien en relaciona calidad -precio
The hotel is fine if they charge 1/3 of the price. The hotel is definitely over-priced and the deco is modern but old. Bathroom is bad. I will not recommend this hotel to those who can afford high price but looking for a five-star hotel to stay.
Friendly staff, upscale rooms. Expensive! Auto - checkout printer did not work.
The location was perfect for use since we wanted to spend most of our time near Rodeo Drive , 5 minute drive from the hotel. Pool are was nice and clean, it has an indoor and outdoor bar. I will only be staying here from now on in Cali! I didn't dislike anything foturately :)
Meant to book W hotel in Hollywood. Made a mistakeand booked the other hotel.in Westwood. My husband was ill. Needed to check into the W Hollywood. Was unable to cancel the W in Westwood, even tho both managers tried. The unresolavable problem was booking through a third party. So I paid for two expensive rooms and only used one.
Construction while I was there. Difficult to sleep. Complained, got an I'm sorry. No notice before checking in. Would've stayed elsewhere
Wonderful staff. Lovely boutique hotel
Close to UCLA and in the heart of Westwood Village. Very quiet and clean.
Location , free parking , free Internet and good price Bathroom was dirty
Desk staff were most cordial and informative and dhellpful.
Hilgard has the best value for money in the UCLA neighborhood..
La cama es lo que mas me ha gustado
Habitaciones limpias, actualizadas, bonita zona. No hay puerta en el baño, ni jacuzzi, como anuncian
La atención que me dieron sin duda, el personal femenino, muy atentas las señoritas; deberían cambiar al señor con acento árabe quien usualmente estaba en las mañanas, es poco amable aunque tampoco digo que malo pero para estar en el front desk de un hotel debe ser más amable. Idem (el señor con acento árabe)
Buena relación calidad precio debido a su ubicación.