This Marriott is a beautiful hotel. You walk right onto the beach. The staff is wonderful. They are attentive, friendly, courteous, and overall just genuine about wanting to please customers. This hotel is one of the nicest hotels we have ever stayed at when taking into consideration the overall experience (i.e. Location, staff, cleanliness, accommodations, pool area, etc) The rooms are a little on the small side.
The location The family room which is too small for 2 adultes with 2 kids
Good location in South Beach and on beach. Chair and towels included in resort fee. Small Pool
The customer service and the people at check in and at the hotel Overall were great . I loved whole time there , nothing negative to report.
We were down for the Miami Boat Show, which we attend every year. I must say, through all the years we have attended, this was the cleanest, most comfortable & friendly hotel we have stayed in. The staff was great, very attentive. Cleanliness is most important for us and this place passed with flying colors. We also had our puppy with us and everyone was great with her. The newly renovated room was super cozy. The entire hotel is undergoing renovations but it wasn't even a bother. Looking forward to seeing the end result! I would stay here again. Honestly, the only downfall was location. We were a bit farther south and A taxi ride vs walking distance from where we needed to be BUT we would totally stay here again.
Pool was out of commission, there was jack hammering going on early literally outside our balcony. Staff was not responsive to complaints. Horrible stay. Horrible staff
Near the beach. Comfortable beds One day not enough towels. Another day one of the bath robes removed.
Location, quiet and staff bathroom sliding doors and dirty floors.
The location is great because it's a beachfront hotel. Front desk staff is very courteous and nice. Not the service I expected. The valet staff is not the most welcoming at all. No warm greeting or smiles at all. I was really dissatisfied with the quality of the room. I had called ahead to get a preference of room. I got a room that was on a low floor and with no city or beach view like their website states. The worst part is that this particular room has a balcony that is in the view of the next rooms balcony. Meaning that our neighbors can walk out of their room and look directly into our room. We had to keep the blinds closed the whole stay for privacy. That was the worse part. Very disappointed. Lastly there wasn't a hairdryer and housekeeping opened out door an hour before checkout time.
The rooms were beautifully appointed The hotel was under construction which we knew and expected. That was not a problem. But the service was terrible and the service people even a bit rude, The common places were not clean and were often trashy, and overall it did not live up to the standards of the cheapest Marriott I've ever stayed at.
Great access to the beach and ocean drive. Clean, great looking rooms with fantastic views. Also very attentive and professional staff! Highly recommend! Would be nice if the recliners, towels and umbrellas on the beach were complementary to guest of the hotel. But, south beach in general is pricey.
Room amenities staff location Nothing
La ubicación es estupenda. Limpieza y detalles de construcción muy mal. Parece que las reparaciones las hizo alguien muy poco profesional. La puerta de la ducha tiene fugas. Azulejos muy ásperos, etc.
el trato del personal, es muy familiar. Ls camas muy comodas, ducha funcionaba bien. la ubicación es excelente los armarios estaban sucios y con humedad, pocos cajones y sin baldas. No había luz general en la habitación solo las auxiliares, las persianas estaban rotas y los cristales muy sucios, era dificil abrirlos. se salia todo el agua de la ducha. el desayuno bastante "cutre"
El personal del hotel y donde estaba situado La habitación era un poco pequeña y no poder quitar el extractor que se activaba con la luz del baño era algo incómodo.
La ubicación era estupenda. No en medio del tráfico como la mayoría de South Beach. Pequeña, pero como todos los hoteles en South Beach
En el baño el area de regadera, no tiene cortina de baño o puerta, por lo cual cuanto te bañas se sale el agua de la ducha y se moja todo el baño.
el ruido, la habitacion.
La localización. El personal del hotel muy amable Las habitaciones son pequeñas.
El desayuno y la ubicación. Camas cómodas. Las habitaciones són minúsculas y durante la noche, a pesar de ser tranquilo hay demasiada luz en la habitación.
Cercania a la zona mas comercial de Miami Beach y el trato del personal del hotel La limpieza y en mantenimiento del hotel es bastante deficiente, aunque la cama y el baño estaba muy limpios y cambian la ropa de cama y toallas dia a dia. El desayuno insufiente en una sala de ordenadores.
El personal es muy amable y el hotel esta bien situado. El nivel de ruido por la noche.
Arquitectura y zona No, todo muy bien.
this hotel was decorated really cute. It was next the pink restaurant. It was bigger then my friends who paid a lot money for her hotel. It was like a suite,had iron, blow dryer. It had refrigirator, microwave and their staff was available all the time. What was really surprising was that they provided towels and umbrella. This hotel is near eveything. Wet down a few blocks. Will always stay here!!! our terrace was huge nothing
The hotel is in the middle of everything. It's very nice and affordable.
Amazing location, walking distance to the beach and restaurants. NO need to rent a car in South Beach or hassle with traffic! Plus, the kitchen in the room is very convenient. They charged me for 2 Nespresso pods. I think they could have thrown that in given that we are paying $300 for the room! Unfortunately, that put a bad taste on a great stay.