location see above comments
nothing Room was dirty, location was terrible, staff was rude except for the young lady in the morning she was okay.
Close to BUR, transport starts at 5:30 AM--but I was bumped to 5:45 despite confirmation, apparently because another traveler had a 5:30 slot. The transportation service is contracted out. The van was there at 5:40. Light traffic for the few miles. Courtesy was everywhere. . Middle of nowhere. Only meal source is a Jack in the Box across a major intersection. Staff told me "restaurants" etc about a mile away at a mall. I walked (car or Uber necessary) about 2/3rd miles and found a local but very good Mexican 50s-60s decor overhead fluorescent bar restaurant specializing in seafood. The selection was great (half dozen fresh oysters on the half shell $16/dozen), hot/cold seafood soups + just fine homemade fare. "Costa Azul."
Even in absence of the reservation, the staff was very helpful and frindly.
It was very cozy Staff was very helpful
Had to swap rooms 3 times. The rooms were smelly and the non smoking rooms smelled of smoke. It was very noisy
Instalaciones,servicio y ubicacion excelentes Restaurante muy caro y mucho ruido en asillos al cerrar las puertas . el personal del aseo hace mucho ruido en pasillos
La atención del personal, el desayuno, la ubicación y el servicio de transporte al parque Los Tips solocitados por el personal de transporte taxi aeropuerto de $10 US adicionales a la tarifa del hotel.
La cercanía a los estudios Universal No nos limpiaron las habitaciones y cuando nos quejamos, nos mandaron a la habitación a esperar una llamada por parte del personal de limpieza para que nos dieran las explicaciones oportunas. Al final se presentaron 45 minutos más tarde, en plena noche.
El personal era genial, la ubicación de otros lugares de interés. El aparcamiento es un poco caro teniendo en cuenta que pagamos 200 dólares la noche, debería recibir un descuento. Los ascensores estaban fuera de servicio. El desayuno era muy caro para una estancia de una semana. No pude encontrar un salón para servicio.
El mejor lugar para alojarse cuando iba a los Estudios Universal, y voy mucho. Hay un servicio de transporte gratuito que te lleva a la entrada de la ciudad a pie o se puede llegar a pie en menos de 10 minutos a través del puente peatonal.
la ubicación falta modernidad
Habitación enorme con cama super cómoda y muy grande. Está justo al lado de Universal Studios.
Tiene habitaciones sumamente confortables.con exelente vista,muy buena pileta,con horario cómodo,lo que permite disfrutarla. la atención de todo el personal es muy buena ycálida.la comida de su restaurante muy buena y buen precio
The pool is located poorly with almost no sunlight. The location is far from any decent walking or eating areas, thus requiring a car.
it was cheap, had parking, close to my business meetings. 1. They did not have me listed as having a reservation. 2. From February 1 to Feb 3 I stayed in room 323 at the N Hollywood Comfort Inn. All was well but for one huge issue - the toilet seat looked disgusting. There was a brown ring around the inside of the seat itself. Upon closer inspection it was a ring of rust or the paint was scraped off - but frankly, it was very unappealing and made sitting extremely uncomfortable and disquieting. Considering a toilet seat can be bought for under $30 and is very easy to install I was shocked to see this in the room. Such an easy fix for such an obvious problem. Most discouraging...will I stay @ Comfort Inn again - I doubt it
Having a variety breakfast, choice of hot or cold and a change every other day. The help in breakfast room always pleasant and kept everything filled, and cleaned up after the messy people. Didn't like having to pay $5. for a refrigerator in room, they were remodeling practically the whole floor and the cabinets where the micro and refrig went were empty so when we ask for the refrig were told it would be $5. so yes it was worth it for the days we were there although it was not very cold. Parking was an issue if you had to leave your keys with desk, when you are responsible for a rental having someone else have keys is a worry, and most aggravating is keys that become demagnetized and your room the farthest from desk and your tired and have to go back down for it to be fixed it happened twice
The hotel was nice.
The breakfast was good and the breakfast area was nice. Room was comfortable. The parking was scarce. We got to the hotel early but was afraid to leave because we were told we'd have to park behind another car and leave the keys so it could be moved it necessary. The area of town seemed a bit run down and not safe to walk in.
Nothing Horrible neighborhood, there were prostitutes or what looked to be prositutes walking the streets all hours of the day. I had my 9 month old daughter and 7 year old son and i had to run out and buy sheets for our beds because my son found a condom in the bed. Overall this was the worst experience ive ever had in a hotel. I believe a Motel 6 would have been 10 times better.
The location was very convenient for our needs -- we were visiting family and stayed there for several days. The room was large and comfortable with a sitting area.
Neighbourhood is run down, few restaurant options
Close to where I had to go for some meetings. Breakfast wasn't fancy, but ok and the hours were good. Good, secure parking facilities. Hardly any good eating places in the area. Still using old tv models! Room wasn't ready when we arrived at the door of the room.
New carpet, very clean room. Breakfast was great! Plenty of choices. Overall I would definitely recommend. Sink was backed up but was taken care of when we reported it.
We enjoyed the ease of the location to and from universal studios hollywood and traffic was not bad Late night staff seemed busy he was not very cheerful
This hotel was great for us. We got a large room with king bed and fold out queen. It was very clean and the location was great for us, we really appreciated how secure the hotel was. The breakfast in the morning was nice and it was walking distance to many fast food options and a grocery store right across the street. The only problem we had was with the shower, it was very clean and nicely redone, but the water pressure was horrible and I don't think the shower head was hooked up correctly. Other than that it was great.
Shower had instant hot water and there is Free Parking. Breakfast is available but it's pretty low-key: cereal, some juice, milk, or coffee. The location is the best part, this place was close to everything we needed - which was a visit to a couple local animation studios and a conference at the nearby Burbank Marriott by the airport. It definitely has that old motel feeling, it's not bad but it's not great - we paid $104 excluding taxes and it definitely felt more like a $65-75 sort of place - but that could have been because it was a popular weekend and the rates were hiked. The towels are a little over bleached and the pillows were a little too over stuffed for my taste - but the bed was comfy.
It was quiet and I felt I could just be myself and not feel hassled in nay way Parking was a little tight
Free juice/coffee and generic continental breakfast the sheets and pillows smelled like they sprayed a cleaning spray on them and left them wet. mildew-ish
This was a great inn. Very clean and the room was fantastic! I lived in the area for 8 years and when my friends caame in they all said the same thing: "Wow, this is nice, I never would have guessed!" Nothing, everything about it was more than I expected for the money I paid.
The rooms were very comfortable and the modern, updated look was fabulous. Looking at the hotel's exterior it is not obvious how updated the rooms are. Loved the spacious two queen beds. Nice choice of bed covers.
Quiet, private room, great new interior. Big comfy bed. Fridge was abit noisy, and breakfast a little dull, but not big things to worry about.
Rooms are very clean and surprisingly nice. The outside of the hotel is not impressive but the rooms are great. The hotel did not have a double room reserved for us, even though we specifically stated that when booking. We were forced to stay in a smoking room, as it was the only double left, and hotel staff blamed us for the mistake, even though we had the paperwork proving we signed up for a double room. The rates were ridiculously expensive - not worth the price.
Room was great, no problems. Bed very comfortable. Everything I needed was there. Good wireless. Nearby restaurants were great. Wireless went down occationally. Front desk staff inconsistant. Outside a bit depressing.
Even thought the point of an extended stay is to have a place with a kitchen and a way to cook the room had no pots, pans, or dishes starting out and I had to request them. It then took the staff hours to get me the things that I had requested. It was always noisy and difficult to get sleep. I would never recommend staying here.
Nice staff upon check in. Good location and a decent place to stay compared to prices of other hotels in the area. Coffee was good. Ample parking. Quiet. The bedspread was smelly. The continental breakfast was terrible.
I loved the bed but that's about it. When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
I did like that the front desk accommodated us despite the miscommunication about check in. They gave us free overnight parking as well. I did not like that guest parking was so expensive. Even just for a few hours would be pricey just for a quick visit.
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
Room was very clean and staff was very polite.
5 minutes walking to Universal Studios! Staff was super friendly and the room service was fanastic. Nothing!!!!
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Close to visit Universal Studios and not far from airport.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
I like the assistance the hotel provided in helping us plan our trip and visit sights around the area. Our room had a used cot in it when we arrived, but they handled it quickly and moved us to a new room.
Location as it is closed to the Universal studio No water being provided
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
The proximity to Universal studios was great. The porter/valet, front desk and concierge were all very friendly.
The public area is very nice Check in was very delayed. No iron in room. No wifi and public computers didn't work properly
Vary close to park and city walk. Vary clean and friendly service.
Tuvimos un problema, por error del hotel o de booking el hotel tenia una doble reservación por lo que hizo cargo doble de dos habitaciones, nos tomo mucho tiempo que nos resolvieran para regresar a las tarjetas el doble cargo, que aun no aparece.Sigue pendiente
No hay hielo o máquinas expendedoras.
Good location. Very nice property. Great common area on each floor. Above average breakfast buffet. Friendly staff. Close to freeway. Good internet connectivity. Courtesy computers and printer on ground floor. Noisy in room refrigerator kept waking us up in the middle of the night.
El aislamiento acústico no era nada bueno. Podíamos oír todas las conversaciones de la gente caminando por nuestra habitación. Tanto la cama de matrimonio hacen demasiado ruido y la cortina tiene agujeros múltiples.
Estaba sucia y olía raro.
Location Street noise, no sleep timer on TV remote, stained carpet, got bit by something the first night.
Coming from San Diego, LA can be a bit daunting, so wanted to be sure to stay in a part of LA that wasn't sketchy. Sherman Oaks is central enough. Hotel is very nice. Rooms are nicer than the outside of the hotel gives away. Exterior is fine and updated, but gives away its age as a 1960s original motor inn. But well-maintained and managed. The toiletries were nice and boutique-hotel worthy. Would stay here again. Good staff and service. Not much to not like, but perhaps the noise outside the room is less than ideal.
Clean room and comfortable beds Check in was a bit slow
Friendly staff, clean rooms, comfortable beds Very close to the freeway so lots of traffic noise for the light sleeper....but they do provide earplugs!
I liked the location, it was pretty much 15-20 min away from everything. There's a Denny's right next to the hotel, which you can get room service from until midnight but it's open 24 hours so you can still walk over. The room had a lot of mirrors. The pool is small but convenient for kids. Parking became difficult to find when you get back late, but it was also 4th of July weekend so they were probably all booked. There were some people smoking right outside their rooms.
Nice and clean I rented this room 2 months in advance when I was going to my room their was no parking spaces they have 180 rooms and 140 parking spaces the clerk said they did not guaranty a parking space having 2 young children I arrive at midnight to the hotel with no parking I ask cleck for a refund CLERK SAID HE REFUND DEPOSIT BUT It was not possible to get my money from expedia. Plain and simple Dont expect to get a parking space come solo....
Pretty spacious . Nice lighting . Not enough blankets
Checking in and out was easy due to the very easy going ans helpful staff. We were there for an event and the location worked out great. Also just down the way arw a bunch of great places to eat. I mainly chose this place because it had a high cleanliness rating. The rooms were fairy dirty and things were falling apart. One of the lights didn't turn on, dust was very visible ans there was a red/brownish stain on the bathroom wall by the switch.
Convenient to freeway and restaurant. The most economical in the area. Decent sized room and reasonably comfortable bed. Noisy! First the terrible highway traffic, including revving bikes and screaming ambulances, and then the housekeepers shouting at each other right outside my door. I would have hidden my head under a blanket, but my request for a blanket went unanswered for six long hours. And you can usually shield yourself from noise with the AC fan, but not here: only a distant whisper.
Location, room comfy, and mostly quiet despite 405 freeway nearby. No complimentary breakfast. There's a Denny's on site, where the food can b good or not so good. (Different chefs?). No King beds available, although this may be because I made a late reservation.
Comfort of toom Bed too soft and lumpy
Very clean and comfortable. Great helpful courteous staff. Denny's on-site & room service convenient.
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
Location and service Slightly older and dark (hallways and elevator banks) but still with a lot of character
The Staff was very friendly and efficient. My room had only one window and it faced a wall but had a tiny peek a boo view of the city.
Location The staff was rather lack luster. One staff member let me know they have a shuttle service, which I ended up using. However another staff member said they had no such service.
The rooms are a little worn.
Quiet meighborhood This is not a four star hotel and I've stayed at most of the four star hotels in LA. They have standard old time air conditioning units in the wall right above th bed and they are noisy and must run constantly to work at all. Plumbing very noisy.
GREAT location right in the heart of it all. Extremely nice staff who were very responsive to any question/concern. Would stay there again in a heartbeat.
Room Valet don't pay too expensive park at meeter free till 8 am
Rooftop pool. Free wifi. Free coffee in the AM. Free shuttle to within 3 miles. The shower is weird with no curtain or door
location, staff a little pretentious
clean comfortable and quiet
The location and the decor.
It was boutique and romantic for a getaway with my girlfriend. The air condition unit was in wall and very loud. The fireplace in the room did not work.
Nice quiet neighborhood feel. Short walk to Starbucks, Trader Joes and. A number of other food choices. Hotel looks like it is just about due for a renovation. Still nice though but showing age. Kind of trivial but the pillows were just too soft, no options for more structured pillow.
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