I've heard a lot of positive review about Westin Nusa Dua, and now I know why. From the time you walked in, the staff will make you feel that you are the special guest. They were warm and hospitable. The idea of making the kids also a special guest made this hotel my prime destination for family vacation. The hotel it self was superb: the grand lobby, main pool, the beach, kids pool, kids club, sun loungers and cocoon everywhere, sport facilities etc. The room was good. It has a modern and destinctive design, although the balcony was too small. The buffet breakfast was great. Lots of varied food. The were two downsides I would say for this hotel ie.the depth of the pool. I mean, who wants the pool with more than two meters deep for leisure purpose? The other one was the kids activity program at the kids club. They set different activity in the different day. We were there on Saturday, but my son couldn't get the rock climbing and fishing activity because they were on the other day. Saw...
Good hotel. Royal Beach club is a good offer, but subject to ''hard sell'' from reception desk. Rooms are OK, not that big. Note: no Kingsize bed room with bath (shower only!).Excellent service. Food is good.
Increible que en un 5 stars te cobren por usar internet
el emplazamiento, fantástico el baño de la habitación, necesitarían actualizarlo
todo el hotel es un paraíso de flora y fauna; el personal es bastante inepto y poco agradable, no saben darte solución a ningún problema que te surja en tu estancia en la isla, su inglés es ininteligible y no hablan español; la comida de los restaurantes es muy cara y escasa en cantidad y en calidad; su playa no es de las mejores de la isla que digamos; en factura nos cargaron donativos sin preguntar; publicidad engañosa, hay que leer bien
El servicio, las cenas informales en el restaurante sobre la playa Se olvidaban de dejarnos amenities como shampoo y conditioner y jabòn.
La situación junto a la tranquila playa de Nusa Dua, sus exhuberantes jardines y la tranquilidad que ofrece el hotel. Destacar la amabilidad del personal y la buena atención recibida en todo momento.
Variedad de comida de los buffets (como en cualquier hotel del mundo de categoría similar). Las habitaciones huelen mucho a humedad. Los precios de bares / restaurantes del hotel son excesivos comparados con los precios normales de Bali y el hotel no es tan exclusivo, no lo merece. Estas completamente "aislado" del mundo exterior de Nusa Dua. No es la realidad de la isla....podría ser un resort de playa en culquier lugar del mundo.
it was the perfect hotel for our Honeymoon.we loved the staff especially Sudar and Ady!! Wonderful Restaurant at the beach side "Shore"
excellent, has good location on cliff
Brilliant location, right on the beach. Food was good and relatively inexpensive in comparison to the room rates.
It was the perfect exclusive abode to continue our honeymoon experience. We honestly had a wonderful stay. The only thing we could fault is the limited breakfast but that was very minor in the scheme of things.
The pool and the thematic dinners The ladies at the front desk (reception) were not very helpful and had trouble understanding english. They didn't seem very aware of their duties and responsabilities. On the other hand, during check out, the staff was very high standard
It's a beautiful place! Great views and great swimming pools. Very romantic! 1. The seawater along the beach is actually quite dirty. After a few minutes in the sea, I couldn't stand it anymore and had to go back to the swimming pools which were very clean and comfortable, but hey we are at the beach and isn't it shame that you can't swim in it? 2. The internet service is not good. You need to pay a lot to have internet in your room. You can have wi-fi in the lobby area but it's really really slow and they cut it off at around 9pm, so not convenient at all. 3. The slippers are too fragile. My husband's and my slippers were both broken during the first day.
My son was married at the hotel and I was most impressed with the service of the staff, their politeness and the facilities. I was most impressed with the young woman that checked me in for breakfast most mornings. As with all the staff she was polite and cheerfull. the remoteness from the action spots like kuta and legion but this could also be a good thing. Maybe a shuttle service to these places would be a good thing
Great place for vacation with breath taking views, ocean, etc.. Food & drinks are very expensive in the hotel. Only one restaurant open during the day. NO other activities (like shows for kids, evening music, etc..) in the hotel other than swimming pool.
Non-working room phone, ants in room, cockroaches in breakfast buffet area, no alcohol in in-room mini bar, leaky bathroom faucet, ineffective A/C, lack of organization and coordination amongst staff and departments, management attempts to backtrack on promises. Three star hotel at very best.
I liked the beach, and the design of the hotel Choice of restaurants and food limited, and the fact that breakfast was included with the room at the booking.com price.
The location, the beach, the room, the environment... No jacuzzi in the suite.
Aston Bali is a reasonable hotel on a now rather overpriced island. The standards of accommodation have really gone up over the last 10 years, but then, so has the price. Keep your expectations low and you will be content. The pool is quite large and seems to be clean. There always seemed to be a sufficient number of deckchairs available. Breakfast was quite good albeit monotonous after a few days. There is a gym but we did not use it. The rooms are quite large and all seem to have balconies. Air conditioning worked well and the televisions are decent sized LCD. Rooms came with mosquito repellent bats but we did not find these particularly effective as we were still eaten to death on two occasions. Wear bug spray to bed! Aston has a dubious process for processing credit card statements. Upon arrival we were asked to write our credit card details on a piece of paper. A scan of the card was also taken. Unfortunately, Aston seem to have some less than trustworthy staff as by the end of our stay, our credit card had been canceled by the bank due to the appearance of $900 in online gambling charges. The card had not been used except for this hotel booking so it is safe to say the details were taken from the hotel and used fraudulently. Recording the card insecurely is unprofessional and the hotel should improve this process. Losing a card while traveling can completely ruin a perfectly good holiday! Additionally, bathrooms could be kept cleaner.
The staff were very friendly and the whole experience was relaxing and a great pamper! Some of the guests should learn how to be civil to the staff. The French were particularaly rude.
none, the staff was rude. They didnot honer my reservation. I was given what was there which was very low class very dirty. The towles were black from so many uses. incsects were every where. I had to put my shose on top shelve to make sure nothing gets in it. I had to leave
Dogs on the beach :) The hotel was nic but a little bit old. The bars and restaurants were closed before the set time. The staff was not alweys polite.
I stay alone in a seaview room, but in reality many palm leaves hide the sea. It is a spacious room with LCD TV and a good shower plus whirpool. This is quite expensive rate for such kind of room
Bali feel and the view of the ocean. Food at dinner could be better.
The rooms were very spacious and very comfortable beds.My Spa treatment was very good and very reasonable. The a la carte restuarant was very disappointing. We did not return after the first meal there. The hot water was only tepid all of the time. We noticed maintenance works going on but parts of the hotel did appear to be tired looking.
Big, ok hotell. Friendly staff, clean area and beach. Expensive and not so good spa. Hard bed.
We thought it was a great location, the prices for drinks & dinners were too expensive compared to outside restaurants. Happy hour was not what was expected, not really discounted, our shower was not cleaned the whole time we were there, which was dissapointing. Activities were not advertised clearly within the hotel to express your options as to what was available to you.
el personal muy servicial y amable,el spa,la ubicacion cerca del mar la playa limpia y la posibilidad de practicar deportes acvaticos a un precio asequible. no hay actividades para niños ,aunque disponen de un club infantil no se organiza nada.tambien los precios de los restaurantes del hotel son muy altos comparados con los restaurantes que hay alrededor del mismo