- The overall service is great. - Its a new hotel, so everything is in perfect conditions. - The SPA is fantastic. - The food is great but limited options. - Cleanliness of the hotel is excellent - Staff strives to provide excellent care - The beach is pretty rocky. - Limited green areas - All Inclusive System with limited dinning options.
I stayed a week at the Grand Fiesta Americana Vallarta and absolutely loved my stay. From the moment I got there, the staff was fantastic. They were always willing to help and were very happy and accomodating. The room itself was amazing, and had a fridge stocked with beer, soda, and snacks. No liquor in the room, sadly, so when the bars closed at 1am, there were no options other than having another beer. My room had a really nice Nespresso machine, though they ran out of capsules midway through my stay. No worries as they had a Starbucks-like coffee shop downstairs, though that meant I couldn't have a late night coffee. The bathroom had a small light so you didn't have to turn the lights on in the middle of the night... it's a small thing, but it was a nice touch, and there were quite a few things like this around the room and around the property. The food was outstanding! Much better than any other all inclusive I've been to. I actually woke up to eat at the breakfast buffet, and Yu (the Japanese restaurant) for dinner quickly became my favorite due to their great sushi. The pools were a bit cold and the beach isn't that great.
Excellent meals and service in the Asian and Mexican restaurants. (Didn’t return to the Italian restaurant after the first night, since my wife's steak was too salty to eat and she didn’t want to risk it again.) Lunchtime Shore Grill and La Cevicheria also very good. The activities staff (Efraim, Julio, Jorge, Sebastian and others) were friendly and enthusiastic, but their offerings were limited, compared to others where we've stayed, by the lack of open space on this narrow strip of property, and almost daily private events took what little was there during our week-long stay. Very nice gym facilities. Pool temperature was comfortably warm, even during this December visit. Liquor quality and selection was very good, though the mixing was inconsistent, so you never really knew how anything more complicated than well drinks were going to taste. Bars in Mexico without fresh bananas? Really? Two large corporate conventions/events during the week we were there blocked access to the volleyball court five days (and counting when we left yesterday). A nighttime event was roped off right below our window, with massive speakers blasting us until 11 p.m., making it nearly impossible to hear the TV. They need to decide whether they want to be an oceanside resort or a convention center. Many others we talked with also felt like second-class guests, just filling the space around the conventions. Every day, heavy equipment worked on and around the narrow strip of rocks that is their "beach," right below the pools, trying to build huge barriers by piling boulders in the ocean. Horrible noise and frequent diesel fumes several hours per day. Tough to relax. (When we asked, they did let us move to a cabana bed one day when the fumes were making us sick.) Why didn’t they protect their seafront while they were doing the original construction? Now it’s been dragging on since at least August! Cleaned our room only while we were at dinner, after the room sat untended all day, and we had to ask four of our seven nights. Finally didn’t bother asking on our last full day there. Easily the worst of our 10+ all-inclusive experiences. Would not return or recommend.
The service was great. The facilites (bars, restaurants, spa, pool) were nice and well cared for. Everything inside the resort was easily accessible. The gym was a bit small and cramped. The location of the resort made it difficult to leave on foot - if you are looking for hiking, running, or something like that, you'll need to cab to a different site.
Casi nunca me tomo el tiempo de escribir acerca de lugares en los que me he alojado, pero sentí la necesidad de compartir mi opinión sobre este hotel... Mi novio y yo nos alojamos recientemente 3 noches en la suite de luna de miel, y no podría haber sido más feliz! La habitación (y todo el complejo) era estupendo, la comida y las bebidas eran geniales, y todo el personal era muy amable y servicial. Era y relajación de lujo en su máxima expresión, y recomendamos encarecidamente este complejo a cualquiera! Ya lo echamos de menos :)
Me encantó la habitación en el programa con jacuzzi en el balcón. Y el bar preferido. La mayoría del personal era agradable, algunos otros eran mejor si le das una propina. Las piscinas y las vistas eran de primera categoría. Los otros complejos con todo incluido que he estado en incluido algunas excursiones gratuitas lo mejor y no hay muchas actividades diarias para elegir. Las opciones de la comida era limitado en opciones y tiempo. Sólo me encantó un restaurante, Burdeos. Requisitos de código de vestimenta eran un poco restrictiva, debería tener más opciones para vestir severas. ¡No comprar licores en el TOUR de la ciudad! ¡Timo!
The hotel was in a great location and close to downtown. The rooms were spacious and clean. Small balconies, late maid service,
Staff was very nice. The facilities were clean. It did not promise anything it did not deliver. The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.
Room upgraded, lovely view, good pool waiters and restaurant staff. Reception manager tried to overcharge me on room price that was agreed with Active Hotels coming up with all sorts of reasons for the overcharge - had to argue over phone and face to face at reception with me actually adding up with a calculator at front desk to show manager that he was wrong. Eventually he agreed that he was wrong but by that time I was really stressed and this spoiled by last few days- really embarassing. Hotel no atmosphere at night, no entertainment, no music, same taped music around the pool for 14 days!! Location at entrance not nice as in dirty street downtown and had to walk through more dirty streets to get to the malecon. Left same comments with hotel for future customers
The staff was absolutely phenomenal. My partner and I were celebrating our 10 year anniversary and the staff was so welcoming and helpful. We booked one of the Honeymoon Suites and was delighted with it. The jacuzzi and hammock chair on the balcony were a very pleasant surprise and we used them every night. We loved that all the rooms had a sea view and the sunsets were gorgeous! The pool was clean and kept at just the perfect temperature. We will be booking again for next year's vacation.
la seguridad con la qe cuenta elhotel poque aunque vayas solo sabes que te encuentras tranquilo ahi ademas esta cerca del centro y del malecon, los lugares para salir a divertirse y bailar estan a 7 minutos puedes recorrer todo a pie bueno lo que si esta malo y caro para mi gusto es la comida
Limpieza, cerca de restaurantes y del centro. Buena relación calidad-precio a través de booking.com La mayoría del personal era agradable. El único problema que tuve fue cuando solicite check-out más tarde y dijeron que no. Pedí hablar con el supervisor y cambiaron de idea y pude estar una hora más. Me pareció raro; es la primera vez que me dicen que no en un hotel para salir más tarde.
Todo está inmaculado. Me encantó la temperatura y el estilo de las piscinas! Muy relajante! El personal es muy amable y servicial!
Los cuartos estan cómodos, el masaje relajante. Sugiero que tengan valet parking.
Excelentes instalaciones, ubicacion y asi como unas habitacuiones amplias y comodas.
We were upgraded for our stay to a grand master suite which was phenomenal! We loved the view from the wrap around balcony and the room was very comfortable. The pool and beach were also fantastic! We really enjoyed our stay overall and had a great time. The food was decent but not overly impressive, especially for the price of the all-inclusive. The reservations at the restaurants booked up prior to our arrival so we never had the chance to eat anywhere except the buffet, so book your reservations early. Overall a great time though! Would definitely go back.
We've usually been to adult only resorts so we were worried about all the kids but it wasn't bad at all. This resort was great for the value. The music can get loud on one side of the pool area, but if you're on the other side, it's fine. We were also on the 6th floor and didn't hear any of the late music. It is far from downtown and traffic can build up on the one road. So if you wanted to go there, plan a full day down there.
We loved the whole experience with our family of 5 (2 adults and 3 adult children). It was a clean, beautiful resort with great food and wonderful staff. We especially liked the prime-rib dinner in the buffet restaurant, and enjoyed an excellent Italian meal at the specialty restaurant. Great service everywhere. Compliments to everyone. The first night was a bit noisy with a graduation party, but they were gone the next day.
Everything is there. Dont need to go off site if you dont want to. Few vendors. nice beach and public beach nearby. Four star hotel with all kinds of distractions and ways to spend your money. Nightly entertainment is on par with others. Great pools. Great location fabulous rooms - get the ones with sunset sun. They are warmer Fighting for beach chairs was a gigantic pain. why do people 'claim' chairs and not show up at all. Introduced American competitive attitudes which intrudes on the vacay experience.
We got the best room at the hotel top floor and with a perfect view of the city and beach also mountain the service was just perfect the food everything was just what we wish for could be happier by picking this hotel if you plan on going you won't go wrong Picking this hotel!
Las cómodas instalaciones del Hotel, el servicio, las comidas que se sirven en diferentes restaurantes, los locales para compras. EL excesivo precio del agua mineral, lo que en un supermercado cuesta siete u ocho pesos mexicanos (una botella de litro y medio de agua Bonafont) en el cuarto del hotel la cobran 45 pesos mexicanos. Por supuesto fui al super mercado y me surtí de agua.
lo mejor sin dudas la calidez de su personal si claro , el agua de la picina es de 28ª(tiene un cartel) algo insolito uno no se puede meter de lo caliente que esta el agua , porque afuera el la temperatura es de 33ª en ves de refrescarse uno se cocina en el agua de la picina la gente no puede meterse (muy mal gerenciado) , el gimnasio cobran u$ 5 x dia y los aparatos son obsoletos y dejan usar solo 20minutos por persona(insolito) no tienen wifi en la habitacion solo internet por cable y carisimo u$15 x dia , lo mismo si uno lo usa en el loby... estan locos!
es un hotel bonito , instalaciones agradables.buen servicio. Al llegar al hotel no tenian informacion sobre la reservacion a pesar de haber mostrado la clñave y pin que se me enviaron para confirmar reservacion.Afortunadamente contaban con disponibilidad de habitacion, la cual me ofrecieron. Me queda la duda si se me pueda hacer doble cobro.
La cama de la habitación y las almohadas son muy comodas, la decoración del hotel es muy bonita, con una bonita piscina y creemos que lo mejor es la increible limpieza en las habitaciones. En booking poneís que el hotel cuenta con internet gratis, no es cierto hay que pagar 160 pesos por dia, algo excesivo( teneis que cambiar que el hotel tiene internet gratis). A parte un dia nos dijeron que nos iban a dar un "kid" de bienvenida y el empleado nos realizo demasiadas preguntas, para dos simples refresco (no lo entendemos). Los ascensores no funcionanban del todo bien (quizás era por las lluvias). No nos cobraron el precio establecido por booking que era de 64 $ la primera noche Y 74$ las otras noche, nos cobraron 999 pesos aproximadamente por noche (pero bueo esta bien).
Que el personal es atento, y esta al pendiente, pero sin estar encima de uno, Ademas de que buscan hacer bien su trabajo, sin estar al pendiente de la propina Deben de poner mas cuidado en la limpieza de la habitacion, baño
La atencion de los empleados y la relacion del hotel con el mar Nada,no hay quejas
Me ha gustado la location Costo de la cama adicional exagerado,bar de medio nivel
The staff and service at this hotel were above and beyond expectations. The location is perfect being that it is steps away from everything that Viejo Vallarta offers and even closer to the malecon and the beach. I would recommend this hotel to anyone. Like one of the reviewers noted, I too was placed in a room that faced the air conditioning units in the courtyard. The best outcome for this situation is that I know I would have been moved to a better room if I had asked. But I was only there one night so didn't bother.
Sightseeing & relaxed & ate ALOT of authentic Mexican Foods Loved EVERYTHING I definitely will be back VERY soon
Very very clean and comfy. Great breakfasts. Close to beach & restaurants Can't think of nothing
Booked at a great price of $50. Not sure I would stay at their published price of 1200 peosos. A bit expensive. Very clean, very comfortable, very quiet, very friendly staff, great location, but no character. No character. Could have been in any city on n the US
Jorge who served drinks/food on the beach was excellent. Isabelle at front desk was very helpful. The bellman were very kind and held our bags for 3 days which was great! The servers at breakfast buffet were exceptional - able to order specialty coffees and made to order eggs, etc. Thank you! Thought we had booked a "deluxe" room with balcony. Learned upon check in that "deluxe" does not guarantee balcony or bed type. Rooms could use some updating. Beach service varied greatly depending on server. Great location! Great for large group - we had 25!
The staff is excellent. This is not the place for someone who is well traveled. Even the most exclusive rooms are basic, No tubs, no frills. Spa is a joke, Lack of service and amenities. Pools are small and crowded with children, Beach is insanely small and rocky. Very limited lounging on the beach side. The place is covered with Timeshare families. So large parties with many screaming kids! Not the place for Honeymooners, Young singles/ couples, or a relaxing getaway. Best for a family of 5 on a budget.
The location is right on the beach and provides great views and ambiance. The hotel feels squished in between other hotels and buildings. The surrounding area is not pleasant to walk around, except for the beach. The hotel feels clean but then things will start to fail, like the toilet didn't work and lights didn't work in our room. The language barrier is obviously difficult to overcome when you need repairs like this, but I felt like the maintenance staff was irresponsible and would just disappear if they didn't know how to fix the problem. By far the most disappointing thing was the food. For an all inclusive, the food was intolerable. We only at the buffet and then the Mexican restaraunt and found both to be some of the worst food we have ever had. We paid more than we should for a last minute NYE trip but I feel totally ripped off.
The staff is very friendly, helpful, thoughtful and try to make your stay as enjoyable as possible. There is always an activity going on and the staff are very active in the activities. It is a smaller resort so the staff all get to know who you are relativity quickly. It really feels like you are staying with a family. The food is good, nothing spectacular and it doesn't change much. We did not go to the spa so we can't say anything about that. The staff puts on much of the entertainment and they do quite well and because you know them personally it makes the shows seem infinitely better. We paid by the night and it was the same price as a 4 star. Our room was big and clean. More than adequate but it is an older building in a hot humid climate so its pretty much what you would expect. It is also a smaller resort so groups can have a big influence on your stay. If you are expecting 4 or 5 star hotel rooms and food you may be disappointed. Honestly you have more fun here. If you are trying to stay away from kids it is challenging depending on groups staying.
The staff were all very accommodating, friendly and happy to help. The rooms were clean and well kept through the entire stay. The location was great and absolutely beautiful. The food wasn't very great. It seems the kitchen is not the cleanest of places. We found fish bones in the pork and the lettuce definitely got me sick. I spent 12 hours feeling the revenge, if you know what I mean. I would save the money on the all inclusive. Also, I would recommend the beer or simple drinks. Anything like margaritas or bloody Mary's tasted awful.