We were upgraded for our stay to a grand master suite which was phenomenal! We loved the view from the wrap around balcony and the room was very comfortable. The pool and beach were also fantastic! We really enjoyed our stay overall and had a great time. The food was decent but not overly impressive, especially for the price of the all-inclusive. The reservations at the restaurants booked up prior to our arrival so we never had the chance to eat anywhere except the buffet, so book your reservations early. Overall a great time though! Would definitely go back.
We've usually been to adult only resorts so we were worried about all the kids but it wasn't bad at all. This resort was great for the value. The music can get loud on one side of the pool area, but if you're on the other side, it's fine. We were also on the 6th floor and didn't hear any of the late music. It is far from downtown and traffic can build up on the one road. So if you wanted to go there, plan a full day down there.
Everything is there. Dont need to go off site if you dont want to. Few vendors. nice beach and public beach nearby. Four star hotel with all kinds of distractions and ways to spend your money. Nightly entertainment is on par with others. Great pools. Great location fabulous rooms - get the ones with sunset sun. They are warmer Fighting for beach chairs was a gigantic pain. why do people 'claim' chairs and not show up at all. Introduced American competitive attitudes which intrudes on the vacay experience.
We loved the whole experience with our family of 5 (2 adults and 3 adult children). It was a clean, beautiful resort with great food and wonderful staff. We especially liked the prime-rib dinner in the buffet restaurant, and enjoyed an excellent Italian meal at the specialty restaurant. Great service everywhere. Compliments to everyone. The first night was a bit noisy with a graduation party, but they were gone the next day.
- El servicio en general es genial. - Es un hotel nuevo, así que todo está en perfectas condiciones. - El spa es fantástico. - La comida es genial, pero opciones limitadas. - La limpieza del hotel es excelente. - El personal se esfuerza por brindar una excelente atención - La playa es bastante rocosa. - Áreas verde limitadas - Sistema de Todo Incluido con opciones de comida limitadas.
The location is right on the beach and provides great views and ambiance. The hotel feels squished in between other hotels and buildings. The surrounding area is not pleasant to walk around, except for the beach. The hotel feels clean but then things will start to fail, like the toilet didn't work and lights didn't work in our room. The language barrier is obviously difficult to overcome when you need repairs like this, but I felt like the maintenance staff was irresponsible and would just disappear if they didn't know how to fix the problem. By far the most disappointing thing was the food. For an all inclusive, the food was intolerable. We only at the buffet and then the Mexican restaraunt and found both to be some of the worst food we have ever had. We paid more than we should for a last minute NYE trip but I feel totally ripped off.
Pool and beach and staff there and all restaurant staff and food amazing!!!! I emailed manager about a cost issue and never got a response and ceiling fan in room didn't work and showed head was clogged so only half the water holes worked so no water pressure
Me encantó la habitación en el programa con jacuzzi en el balcón. Y el bar preferido. La mayoría del personal era agradable, algunos otros eran mejor si le das una propina. Las piscinas y las vistas eran de primera categoría. Los otros complejos con todo incluido que he estado en incluido algunas excursiones gratuitas lo mejor y no hay muchas actividades diarias para elegir. Las opciones de la comida era limitado en opciones y tiempo. Sólo me encantó un restaurante, Burdeos. Requisitos de código de vestimenta eran un poco restrictiva, debería tener más opciones para vestir severas. ¡No comprar licores en el TOUR de la ciudad! ¡Timo!
La ubicación. Vistas al mar. La zona de la piscina. La comida podría ser mejor alrededor de la piscina. El Mikado era genial como de costumbre. La cafetería podría estar mejor organizada para pedir y pagar. El bar es muy agradable y con mucho ambiente.
Limpieza, cerca de restaurantes y del centro. Buena relación calidad-precio a través de booking.com La mayoría del personal era agradable. El único problema que tuve fue cuando solicite check-out más tarde y dijeron que no. Pedí hablar con el supervisor y cambiaron de idea y pude estar una hora más. Me pareció raro; es la primera vez que me dicen que no en un hotel para salir más tarde.
Casi nunca me tomo el tiempo de escribir acerca de lugares en los que me he alojado, pero sentí la necesidad de compartir mi opinión sobre este hotel... Mi novio y yo nos alojamos recientemente 3 noches en la suite de luna de miel, y no podría haber sido más feliz! La habitación (y todo el complejo) era estupendo, la comida y las bebidas eran geniales, y todo el personal era muy amable y servicial. Era y relajación de lujo en su máxima expresión, y recomendamos encarecidamente este complejo a cualquiera! Ya lo echamos de menos :)
Staff was very nice. The facilities were clean. It did not promise anything it did not deliver. The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.
The staff was absolutely phenomenal. My partner and I were celebrating our 10 year anniversary and the staff was so welcoming and helpful. We booked one of the Honeymoon Suites and was delighted with it. The jacuzzi and hammock chair on the balcony were a very pleasant surprise and we used them every night. We loved that all the rooms had a sea view and the sunsets were gorgeous! The pool was clean and kept at just the perfect temperature. We will be booking again for next year's vacation.
The hotel was in a great location and close to downtown. The rooms were spacious and clean. Small balconies, late maid service,
Room upgraded, lovely view, good pool waiters and restaurant staff. Reception manager tried to overcharge me on room price that was agreed with Active Hotels coming up with all sorts of reasons for the overcharge - had to argue over phone and face to face at reception with me actually adding up with a calculator at front desk to show manager that he was wrong. Eventually he agreed that he was wrong but by that time I was really stressed and this spoiled by last few days- really embarassing. Hotel no atmosphere at night, no entertainment, no music, same taped music around the pool for 14 days!! Location at entrance not nice as in dirty street downtown and had to walk through more dirty streets to get to the malecon. Left same comments with hotel for future customers
Excelente ubicación, cerca de la ciudad, fácil de llegar a los restaurantes y entretenimiento. Todo accesible en la propiedad! El personal es genial y cómodo alojamiento con bonitas piscinas. La playa no es buena, pero la están renovando. Playa rocosa, mala, piedras por todos lados y fuertes corrientes
la seguridad con la qe cuenta elhotel poque aunque vayas solo sabes que te encuentras tranquilo ahi ademas esta cerca del centro y del malecon, los lugares para salir a divertirse y bailar estan a 7 minutos puedes recorrer todo a pie bueno lo que si esta malo y caro para mi gusto es la comida
Todo está inmaculado. Me encantó la temperatura y el estilo de las piscinas! Muy relajante! El personal es muy amable y servicial!
Tener que pagar para el WIFI
Excelentes instalaciones, ubicacion y asi como unas habitacuiones amplias y comodas.
Los cuartos estan cómodos, el masaje relajante. Sugiero que tengan valet parking.
We got the best room at the hotel top floor and with a perfect view of the city and beach also mountain the service was just perfect the food everything was just what we wish for could be happier by picking this hotel if you plan on going you won't go wrong Picking this hotel!
Gente estupenda, la comida y las bebidas Tuvimos que salir temprano para ir al aeropuerto
lo mejor sin dudas la calidez de su personal si claro , el agua de la picina es de 28ª(tiene un cartel) algo insolito uno no se puede meter de lo caliente que esta el agua , porque afuera el la temperatura es de 33ª en ves de refrescarse uno se cocina en el agua de la picina la gente no puede meterse (muy mal gerenciado) , el gimnasio cobran u$ 5 x dia y los aparatos son obsoletos y dejan usar solo 20minutos por persona(insolito) no tienen wifi en la habitacion solo internet por cable y carisimo u$15 x dia , lo mismo si uno lo usa en el loby... estan locos!
Las cómodas instalaciones del Hotel, el servicio, las comidas que se sirven en diferentes restaurantes, los locales para compras. EL excesivo precio del agua mineral, lo que en un supermercado cuesta siete u ocho pesos mexicanos (una botella de litro y medio de agua Bonafont) en el cuarto del hotel la cobran 45 pesos mexicanos. Por supuesto fui al super mercado y me surtí de agua.
Me ha gustado la location Costo de la cama adicional exagerado,bar de medio nivel
Que el personal es atento, y esta al pendiente, pero sin estar encima de uno, Ademas de que buscan hacer bien su trabajo, sin estar al pendiente de la propina Deben de poner mas cuidado en la limpieza de la habitacion, baño
La cama de la habitación y las almohadas son muy comodas, la decoración del hotel es muy bonita, con una bonita piscina y creemos que lo mejor es la increible limpieza en las habitaciones. En booking poneís que el hotel cuenta con internet gratis, no es cierto hay que pagar 160 pesos por dia, algo excesivo( teneis que cambiar que el hotel tiene internet gratis). A parte un dia nos dijeron que nos iban a dar un "kid" de bienvenida y el empleado nos realizo demasiadas preguntas, para dos simples refresco (no lo entendemos). Los ascensores no funcionanban del todo bien (quizás era por las lluvias). No nos cobraron el precio establecido por booking que era de 64 $ la primera noche Y 74$ las otras noche, nos cobraron 999 pesos aproximadamente por noche (pero bueo esta bien).
es un hotel bonito , instalaciones agradables.buen servicio. Al llegar al hotel no tenian informacion sobre la reservacion a pesar de haber mostrado la clñave y pin que se me enviaron para confirmar reservacion.Afortunadamente contaban con disponibilidad de habitacion, la cual me ofrecieron. Me queda la duda si se me pueda hacer doble cobro.
La atencion de los empleados y la relacion del hotel con el mar Nada,no hay quejas
The staff is very friendly, helpful, thoughtful and try to make your stay as enjoyable as possible. There is always an activity going on and the staff are very active in the activities. It is a smaller resort so the staff all get to know who you are relativity quickly. It really feels like you are staying with a family. The food is good, nothing spectacular and it doesn't change much. We did not go to the spa so we can't say anything about that. The staff puts on much of the entertainment and they do quite well and because you know them personally it makes the shows seem infinitely better. We paid by the night and it was the same price as a 4 star. Our room was big and clean. More than adequate but it is an older building in a hot humid climate so its pretty much what you would expect. It is also a smaller resort so groups can have a big influence on your stay. If you are expecting 4 or 5 star hotel rooms and food you may be disappointed. Honestly you have more fun here. If you are trying to stay away from kids it is challenging depending on groups staying.
Jorge who served drinks/food on the beach was excellent. Isabelle at front desk was very helpful. The bellman were very kind and held our bags for 3 days which was great! The servers at breakfast buffet were exceptional - able to order specialty coffees and made to order eggs, etc. Thank you! Thought we had booked a "deluxe" room with balcony. Learned upon check in that "deluxe" does not guarantee balcony or bed type. Rooms could use some updating. Beach service varied greatly depending on server. Great location! Great for large group - we had 25!
The staff is excellent. This is not the place for someone who is well traveled. Even the most exclusive rooms are basic, No tubs, no frills. Spa is a joke, Lack of service and amenities. Pools are small and crowded with children, Beach is insanely small and rocky. Very limited lounging on the beach side. The place is covered with Timeshare families. So large parties with many screaming kids! Not the place for Honeymooners, Young singles/ couples, or a relaxing getaway. Best for a family of 5 on a budget.
The staff were all very accommodating, friendly and happy to help. The rooms were clean and well kept through the entire stay. The location was great and absolutely beautiful. The food wasn't very great. It seems the kitchen is not the cleanest of places. We found fish bones in the pork and the lettuce definitely got me sick. I spent 12 hours feeling the revenge, if you know what I mean. I would save the money on the all inclusive. Also, I would recommend the beer or simple drinks. Anything like margaritas or bloody Mary's tasted awful.
Great, friendly staff. Great part of town, within walking distance of just about everything. Good restaurants nearby. Beach just a short walk across Olas Altas. Able to use the amenities of all 3 hotel properties including beach service, pools, etc. Free wifi for guests, though can be unreliable on the Suites side, especially during the day, actually pretty good on the beach though. Great value with a traditional regional atmosphere.
stayed here before. great area. rooms clean,friendly staff,beds are comfortable,quiet at night.internet cafes close by.
This is the 2nd time we stayed here, the first time was 2 years ago and the room was very clean. This year when we got to our room the furniture was very dirty had to cover them with sheets. Other than that over all a good place.
Rooms are like small apartment, studio with Living room, Kitchen and bedroom so if you're only two or just yourself is a better value to stay at Casa Don~a Susana just accross the street and use the same services at the 3 hotel property (Hotel Playa los Arcos, Los Arcos Suites and Casa Dona Susana).
We stayed at Los Arcos in June for the first time, and will go back. The hotel is older, but it adds to the charm. The courtyard/pool area is quite lovely, and it is right on the beach. The room istelf was just ok. A little musty smelling, but who goes on vacation to spend most of their time in a hotel room? The location of Los Arcos is fantastic. You can walk everywhere, but if you do need a cab, they are right outside. There was so much to do in Vallarta, we had a hard time choosing! Our concierge helped us out with deciding. I recommend doing the Rythyms of the Night cruise. It was amazing. Our Concierge also told us which places to eat at, and which to avoid! He was a great help to us.
The room was aways cleaned very well. We obtained good information and service from the staff. The hotel lobby was always clean. The staff was very friendly.
While comfortable and convenient, this hotel needs a remodel, all fixtures and furniture are old.
not a friendly place for alternative lifestyle vacation
We have been coming to PV annually for 21 years and have stayed at Los Arcos Suites for last 12 years. Earlier stays were at main hotel Playa Los Arcos. Sadly the last two visits did not meet expectations. Both times there was a problem with our reservation even tho we had booked about two months in advance. The first time they put us in a tiny, tiny room behind the front desk. Room was at street level so we had to keep drapes closed all the time for privacy. After complaining and complaining we were able to switch rooms the second day. However, the switch took several hours of being told to come back at noon, at 1Pm, at 2pm only to be told new room was yet ready. Finally got into new room. Last Feb we booked room in advance and upon arrival were told that even tho we had a reservation, they did not have a room for us at the Suites and we would have to go to Los Arcos. Even tho they were supposedly expecting us we had to stand in line and wait and wait. Got to our room, whic...
My wife and I have stayed at Los Arcos Suites several times over the past ten years or so. It is near two other Los Arcos properties. One is a large family oriented hotel on the beach; the other is a smaller, older property with a great pool across the street fron Los Arcos Suites. Los Arcos Suites also has a fine pool and is generally un-crowded. The property has aged and needs updating. Furnishings, drapes, bedspreads are old and show their age. Bathroom fixtures are aged and need to be upgraded, as do the showers. The bathrooms are small and unattractive; unusual in Puerto Vallarta. The kitchenette is virtually useless; and why use it with so many fine food outlets nearby. The refrigerator did work and kept our beers cold. Nice staff, decent service. Would like to see more attention to detailed cleaning.
The Hotel Staff were excellent!. They were very helpful in helping with directions and my needs. They are welcoming and friendly to visitors like me. The building is quite old, refurbished room but quite cozy and roomy. I was given a room with small kitchen, with utensils. Never used it though since I opted to have 'all inclusive' with meals, etc. but had to go to the other property which is just a few steps away. Was given an extra dinner for staying more than 7 days but never utilized it. There should have been more choices of restaurant to dine but there is only one. The restaurant staff remembered me, was so superb since they recognized me and even got my drinks in advance so with food I like, when there is a line. Great visit!.
ME AND MY WIFE STAY HERE AFTER STAYING FOR 2 NIGHTS AT AN ALL INCLUSIVE HOTEL WITCH WE DIDNT LIKE. YOU PAY TOO MUCH MONEY FOR THE FOOD THEY GIVE YOU. AFTER THAT HORRYBLE EXPERIENCE WE CAME TO LOS ARCOS. WE SAVE A LOT OF MONEY ON THE ROOM AND WE WERE DOWNTOWN VALLARTA WITCH IS GREAT. WE WERE ABLE TO GO OUT DURING THE DAY AND AT NIGHT WE FELT REALLY SAFE THERES A LOT OF PEOPLE AT ALL TIMES. AND THERES A LOT OF PLACES WHERE YOU CAN GO EAT. NOT EVEN IF YOU GO TO THE EXPENSIVE RESTAURANTS YOU DONT SPEND ALOT OF MONEY. WE HAD A GREAT TIME AND WE WILL GO BACK THERE, NO MORE ALL INCLUSIVE FOR US. AT LEAST NOT IN VALLARTA.
Our 'concierge' did the normal, take a 90 minute tour, get some free stuff. The 90 minutes was 4 hours. The free stuff was free anyway. When we didn't but at the end of the tour, two con artists drove us back and set us up for a free breakfast and free tickets to Rhythms of the Night and tour of a new place the next morning WITH NO SALES PITCH. I wouldn't go. My wife and daughter-in-law went. During the taxi ride they were assured NO SALES PITCH several times. When they arrived, they couldn't have breakfast or the free tickets unless they agreed to a "90 minute sales pitch". They left and had to pay for a taxi back. A wasted morning. The bad was so bad that I can't remember anything good about VDP.
The food here is great! You can also bring in your own food to cook (the rooms have full kitchens and there are grills outside), but I would consider eating at the restaurants. A tip: The wifi is not free, but if you buy something from the restaurant in the market, you can ask for a wifi code that is valid for the entire day. Otherwise, the charge is $10 per day per device. I was never approached once by a sales rep in the lobby, so that wasn't a problem as some reviews have suggested. On the beach, however, everyone has something to sell. The hotel is not close to downtown, so a cab ride is required. Also, there are plenty of people trying to sell you things on the beach and that can get a bit tiring.
The staff are the friendliest you'll find in PVR. The food was excellent too. We were surprised with prime rib at the seafood restaurant. Yum! I didn't like that we basically missed our last day of vacation because of Hurricane Patricia. It barely rained and I never saw any high winds.