Opiniones recientes
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8.0
Misleading
Ventajas: Gave us up almost new car in excellent condition
Desventajas: Had to wait a long time for them to bring the car. Mandatory insurance expensive and not revealed in the quote we received
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4.0
Had flat tire. Replacement car took 1.5 hours of beach time.
Desventajas: When first car picked up it was full of gas. When second car return they tried to charge me more for gas
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2.0
Ventajas: Nothing!
Desventajas: We arrived at the Puerto Vallerta airport and went to get our reserved car. They had no cars and told us we would have to come back tomorrow. What good is it to have reservation, if it is not going to be honored. We needed to get 5 individuals to our hotel 16 miles away and that was not possible. We then went to the next rental car agency. and that rental agency wanted 3 times more money. What a scam! After checking with all the other rental agencies, we finally got a rental car for $175 USD more than our original reservation. I am disgusted at Alamo Rental and I will not ever rent from them again and will highly encourage others to boycott them, unless I am reimbursed the $175 that I had to overpay.
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2.8
Slow pickup and delivery + Added charges
Desventajas: Additional charges like second driver which are free for spouses elsewhere. Only 1/8 of a tank of gas. Very slow pick up and drop off.
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2.0
ALAMO and DOLLAR DISAPPOINTMENTS IN PV
Desventajas: First, I chose to rent from ALAMO in Puerto Vallarta because they touted terminal pickup and had an SUV available. I had three people and three oversized bags (including 2 golf hard cases). When I arrived, Alamo had no vehicles on site and no vehicles available but said that Dollar would accommodate my vehicle and rate. After a tedious shuttle offsite where I was stranded at Dollar with 3 huge bags, Dollar gave me a Jetta and barely got my bags in. They promised an SUV the following day. It never happened and made it a hassle shuffling the golf clubs across town for the 8 days I was there. Renting at ALAMO was completely misleading and I would have been okay with DOLLAR had the provided the SUV they charged me for.
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3.2
Alamo PV- as not good
Ventajas: The price of the vehicle.
Desventajas: Service was so slow and unorganized. Tried to return the car and they couldn’t figure out the paperwork and thought I had damaged the vehicle, didn’t pay for the gas. I called an Uber to get to the airport because it was taking too long to get the shuttle. Not Good
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2.0
Non existent
Desventajas: Did not have our vehicle so we had to rent with another company at a much higher rate
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2.0
Desventajas: I didn't rent the car the price you showed was so low it was unbelievable when I got there they wanted to charge me something like $50 per day for insurance so the price went from something like $8 a week fro two weeks to over $1000 for two weeks it is a total rip OFF
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2.0
Total scam
Ventajas: Nothing
Desventajas: The rental location was listed as being located in the terminal. It wasn't. They took my family to a location off site. When we got there, we found out the low rental price quoted on Kayak would be multiplied more than ten times by Mexico's mandatory rental insurance. Then we were invited to attend a time share presentation to bring down the price. We walked out and hailed a cab. This was with ALAMO. Don't rent from them in Puerto Vallarta.
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10.0
Great Car, Great Rental
Ventajas: The car, the return process, the people. The pickup process was a little long, but acceptable.
Desventajas: Mexican Liability Insurance is required. I tried to find out the price before I went down and was unable to find out how much is it. I usually pay $15 per day and was charged approximately $20 per day I don't mind having to pay for the required insurance. I am annoyed that I cannot use that information in deciding from which company I will rent. This is true for every company.
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2.0
Car unavailable
Ventajas: The Alamo agent help put us in touch with a competitor who did have a similar car available. The Alamo agent also helped make sure that we paid on leave the original estimate when we had to change rental car companies. We ended up with a car that seats enough people but didn't carry enough baggage from Hertz. The only upshot was that the Hertz rental lot did not require a shuttle from the terminal.
Desventajas: The minivan that we reserved was not available when we arrived. We ended up with a smaller car for the same price from Hertz. If you want anything other than a small or midsize car, it is probably worth a call ahead to make sure they have it since they list more cars than they actually have on the site.
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4.4
Run by unsavory and deceptive people
Ventajas: Nothing, it was a really bad experience
Desventajas: They did not have the car we had rented (an 8 passenger van) and tried to claim a 7-passenger van wa the same thing. Then they tried to give us a horrrible, smelly decrepit 12 passenger van without seat belts. And they wouldn't give us a discount when we had no choice but to stay with a 7 passenger van (we had eight people so one lap). Then when we returned the car they claimed there were scratches on the rear bumper and tried to make us pay more. We couldn't even see the scratches they were talking about as there were tons of scratches already all over the car. It seemed like a scam! We just left and I'm half expecting them to try and take more money from our crest card. DO NOT RENT FROM THIS PLACE!!!
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4.0
Had flat tire. Replacement car took 1.5 hours of beach time.
Desventajas: When first car picked up it was full of gas. When second car return they tried to charge me more for gas
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2.0
Ventajas: Nothing!
Desventajas: We arrived at the Puerto Vallerta airport and went to get our reserved car. They had no cars and told us we would have to come back tomorrow. What good is it to have reservation, if it is not going to be honored. We needed to get 5 individuals to our hotel 16 miles away and that was not possible. We then went to the next rental car agency. and that rental agency wanted 3 times more money. What a scam! After checking with all the other rental agencies, we finally got a rental car for $175 USD more than our original reservation. I am disgusted at Alamo Rental and I will not ever rent from them again and will highly encourage others to boycott them, unless I am reimbursed the $175 that I had to overpay.
opinión proveniente de
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2.8
Slow pickup and delivery + Added charges
Desventajas: Additional charges like second driver which are free for spouses elsewhere. Only 1/8 of a tank of gas. Very slow pick up and drop off.
opinión proveniente de
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2.0
ALAMO and DOLLAR DISAPPOINTMENTS IN PV
Desventajas: First, I chose to rent from ALAMO in Puerto Vallarta because they touted terminal pickup and had an SUV available. I had three people and three oversized bags (including 2 golf hard cases). When I arrived, Alamo had no vehicles on site and no vehicles available but said that Dollar would accommodate my vehicle and rate. After a tedious shuttle offsite where I was stranded at Dollar with 3 huge bags, Dollar gave me a Jetta and barely got my bags in. They promised an SUV the following day. It never happened and made it a hassle shuffling the golf clubs across town for the 8 days I was there. Renting at ALAMO was completely misleading and I would have been okay with DOLLAR had the provided the SUV they charged me for.
opinión proveniente de
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3.2
Alamo PV- as not good
Ventajas: The price of the vehicle.
Desventajas: Service was so slow and unorganized. Tried to return the car and they couldn’t figure out the paperwork and thought I had damaged the vehicle, didn’t pay for the gas. I called an Uber to get to the airport because it was taking too long to get the shuttle. Not Good
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2.0
Non existent
Desventajas: Did not have our vehicle so we had to rent with another company at a much higher rate
opinión proveniente de
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2.0
Desventajas: I didn't rent the car the price you showed was so low it was unbelievable when I got there they wanted to charge me something like $50 per day for insurance so the price went from something like $8 a week fro two weeks to over $1000 for two weeks it is a total rip OFF
opinión proveniente de
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2.0
Total scam
Ventajas: Nothing
Desventajas: The rental location was listed as being located in the terminal. It wasn't. They took my family to a location off site. When we got there, we found out the low rental price quoted on Kayak would be multiplied more than ten times by Mexico's mandatory rental insurance. Then we were invited to attend a time share presentation to bring down the price. We walked out and hailed a cab. This was with ALAMO. Don't rent from them in Puerto Vallarta.
opinión proveniente de
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2.0
Car unavailable
Ventajas: The Alamo agent help put us in touch with a competitor who did have a similar car available. The Alamo agent also helped make sure that we paid on leave the original estimate when we had to change rental car companies. We ended up with a car that seats enough people but didn't carry enough baggage from Hertz. The only upshot was that the Hertz rental lot did not require a shuttle from the terminal.
Desventajas: The minivan that we reserved was not available when we arrived. We ended up with a smaller car for the same price from Hertz. If you want anything other than a small or midsize car, it is probably worth a call ahead to make sure they have it since they list more cars than they actually have on the site.
opinión proveniente de
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4.4
Run by unsavory and deceptive people
Ventajas: Nothing, it was a really bad experience
Desventajas: They did not have the car we had rented (an 8 passenger van) and tried to claim a 7-passenger van wa the same thing. Then they tried to give us a horrrible, smelly decrepit 12 passenger van without seat belts. And they wouldn't give us a discount when we had no choice but to stay with a 7 passenger van (we had eight people so one lap). Then when we returned the car they claimed there were scratches on the rear bumper and tried to make us pay more. We couldn't even see the scratches they were talking about as there were tons of scratches already all over the car. It seemed like a scam! We just left and I'm half expecting them to try and take more money from our crest card. DO NOT RENT FROM THIS PLACE!!!
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