Maravillosa ubicación No, todo estuvo bien
accesibilidad, facilidad y sensacion de libertad y lo elegi por su ubicacion y precio no
Su accesibilidad al transporte público. Las camas, realmente descansé. Fue poco el tiempo, realmente no hubo nada que me molestara.
El hotel es correcto. Lo mejor es la ubicación, es muy útil si tienes que coger un vuelo a primera hora de la mañana ya que se encuentra prácticamente integrado en el aeropuerto. Todo lo "extra" es pagando, para mi gusto es un hotel caro... aunque conveniente por su situación.
Que estaba en el mismo aeropuerto. Sus servicios e instalaciones. La relación Calidad/Precio. Si no tienes que coger un avión al día siguiente está bastante lejos de la ciudad.
Su ibicación, facolidad de acceso y comodidad de la habitación. Todo me pareció bien.
Gran relación calidad-precio para una habitación tranquila y moderna. El personal era muy agradable. Nos dejaron registrarnos al mediodía. Red bar tiene buena comida y aperitivos. Las obras fuera de la entrada del hotel eran una monstruosidad.
Gran relación calidad-precio. Diseño muy agradable. Ubicación conveniente. El personal era muy educado. Aparcamiento completo. Caminata a la habitación.
Excelente ubicación, con fácil acceso desde el garaje. Educados y estancia servicial. Gran buffet de desayuno. Gran televisión en la habitación #302.
muy bueno no
Gran bar con happy hour y una comida excelente. Servicio de traslado al aeropuerto. Habitaciones limpias y cómodas. La ubicación del aparcamiento es de difícil acceso una vez llegas y has hecho el check-in.
Beds were nice and comfy, breakfast was great, and he restaurants had great choices Tv service needed better service and channel options. Takes 5 seconds to change a channel
While we were there.... the pool was "out of order" .we were told we could go across the street to use neighbor hotels pool..... not real convieniet on Dec 23. ..... ice maker did not work on 4th floor, Wi-if did not function .... rooms were clean , but otherwise disappointing
Having to pay for parking, Internet and continental breakfast. Every hotel I've ever stayed at its always been complimentary. There was a pic of a hot tub in there description, butt when we got there, there was no hot tub .
I liked how friendly the staff were, even down to the maintenance guy we talked to in the elevator. Checking in and out was very speedy. Very nice hotel inside. Didn't like how I had to pay $24.00 just to park at a hotel I was staying at. Also food was very expensive, but guess that comes with being in a big city.
It is a very clean place. The crew is extremely friendly and I enjoyed the stay. The have a pool and a gym. The front desk remembered my name (even though it was a very short stay) and offered me to join their club and gather points, which was nice. On the not so good side of things it seemed like you're being charged for everything. The parking costs $25, there is no breakfast included and there is only so much wi fi you could use before being charged as well.
The Chicago Fire Oven and Staff were extremely great. Anything that we needed was handled right away! I wasn't really sure why we had to pay an additional fee for parking... they should just tack that on to the overall total of your stay.
it was clean in spite the fact our reservation was for 3adults + a child, both days we received only two cups even when more were requested including a tip
Bussines oriented only
Clean. Quiet room. Nice bathroom. Near the Rosemont entertainment district. Self park should be free with validation. Paid $24
I enjoyed the hotel. It was large and stood out. The rooms were moderate in size. Decent bathroom. Safe in the room was a plus. There was food crumbs under the hide a bed/couch. The parking cost is outrageous. Not only did you have to remember your room key but your parking pass to get out. This was definitely the down fall for me.
I liked that the rooms and the pool areas was clean. I didn't like that I booked a room with this particular hotel me baths in advance and I was giving one of the poorest selections of rooms in my opinion! I was on the second floor of the hotel with no window view and it was extremely humid in the room even after I adjusted the temperature on the thermostat time after time. I would say the real reason why I was giving such a poor section in room choice but I'll just leave at this!
confortable, limpio y accesible al aeropuerto
Espacioso y limpio
El tañamo de la habitacion Las habitaciones estan un poco anticuadas y necesitan actualizar el mobiliario
Correcto, similar a otros hoteles Sheraton de aeropuertos.
Habitaciones amplias y limpias. Recomendaría el restaurante, aunque no son baratos. La sala de ejercicio estaba bien equipada. Cargo por el servicio de Internet
Cobran por el parking???? Eso es ridículo
Tuvimos que viajar con nuestro perro y no tuvieron problemas con que la tuviéramos en el hotel. Llamamos con antelación. Un poco más de espacio.
Único, limpio, y a un precio estupendo para una noche. Tarifa de aparcamiento escandalosa, limpieza típica de mesa de billar
It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special. As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep. Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
Comfortable bed. Good buffet breakfast. Convenient for the conference centre. Pool Not really. Of its kind it was good.
Caught a weekend rate that included breakfast. Very nice. Initial trouble checking in but that may have been a booking.com problem. My middle initial was put in front of my last name so my name did not seem to be in the computer. Fortunately I had my confirmation page with me and they were able to take of me right away.
The hotel, staff, and location are great. But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful. More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
Quiet location. Clean facilities. Staff were very helpful and accommodating. Good food. Great cookies! No.
Treadmills were not in good shape
The location near the airport was the only thing that I liked about the hotel The service, the noice, the upkeep, the housekeeping
Clean, king bed, rate was okay. Parking was relatively cheap. Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good. Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be. It was cold outside.. just kidding.. there was nothing objectionable.
Space in the roomnothing
They went out of their way to make us happy. The pool was cold and the room had a lot of condensation by the window.
Clean. Staff was great No food. But breakfast was nice
The room was very noisy. We were across from the elevator and the motor was audible every time the machinery moved. Very annoying. There was also a lot of noise from delivery trucks in the wee hours.
The free shuttle to/from airport with very convenient times. No onsite restaurant -- room service is offered by an outside and off site restaurant. The restaurant at corner was just as good as the recommended one.
Close to airport. Convenient shuttle. Did attempt to accommodate my early check in after several failed attempts Computers were down, weren't attempting to accommodate my need for early check in because they couldn't see who had checked out. Ended up getting me in at 12:00
Location to airport, shuttle service from and to airport Major disappointment. Computer systems were extremely slow. Did not bring computer on trip to minimize luggage weight knowing that hotel would have computers available. Have used other locations computers and they were no where as slow as those at this hotel location.
Buen hotel junto al aeropuerto y dotado de todos los servicios, el restaurante es fantástico y la piscina cubierta la guinda. Las habitaciones son amplias y cómodas. Totalmente recomendable, esta solo a 10 minutos del aeropuerto, y eso en la ciudad de los atascos se agradece.
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
Enjoyable and quiet
Spent overnight at thew hotel. Good service and helpful staff.
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
The room, the fact that there was a restaurant,and a breakfast
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
La Habitación era espaciosa La habitación presentaba un aspecto de decoración barata y usada.
Pedi una llamada de despertador ... me confirmaron que todo estaba en regla ... y en la mañana, no me hablaron ... casi llego tarde a mi vuelo ...
It was close to the train, rooms were nice and very comfortable.
Close to airport, clean and a good buffet breakfast.
Next to the train station Had to go through about 7 tolls to get to it Did not tell me i had to pay for parking (took money out of my account) Did not tell me i had fees for internet Took out a deposit without telling me for the room (its been two weeks, still have not received it yet) Took an additional $30 out of my account without tell me Tried to call the hotel, would not help me.
Rooms were better than expected, comfortable bed and pillows. Starbucks in the lobby! Breakfast buffet was excellent with lots of selection. Location and shuttle service very convenient to OHare. Shuttle was late the morning of our departure.
pool was nice, as was the work out space, staff was super nice and friendly especially the cleaning ladies, the place was very clean and professional. there wasnt a fridge or anything in the room so we were not able to store any cold food and what not for the whole weekend we were there and the whole paying for your parking gets kind of annoying
Shuttle picks you up from O'Hare and takes you directly to the hotel; the shuttle picks up and leaves every 20 minutes. The room was very clean and comfortable. Breakfast was included and was excellent. Staff weren't very professional, seemed disorganized and didn't strive to provide high customer service. This was most apparent at the front desk. We had 3 adults in the room which was stated on the reservation but only 2 breakfast vouchers. Rooms were difficult to navigate to, very confusing layout of hotel.
Staff was approachable, friendly, helpful, and watchful of safety. Exorbitent parking fees, ridiculous additional fees upon arriving and unforgiving entitlement to added charges. When booking online, it should be stated outright just how significant the fees will be. (The fees were nearly the cost of another nights stay).
When I first walked in, the finishings and decor were much nicer...bordering swanky...than I expected. The 11th floor lounge was also a surprise with the various offerings of drinks and eats. It was also busy with travelers, which meant the draw for this lounge was better than most hotel "lounges". The only negative was the wait time in the restaurant when we wanted to get a late afternoon snack.
Good service Construction going on outside the hotel
The staff was very helpful and the shuttle to Hyatt Regency near the Convention Center was a great convenience.
room refrigerator wasn't working properly
La cama, el baño, la amabilidad de las recepcionistas y el que tengan las maquinas de venta de hielo y refrescos en cada piso. La poca predisposición de los choferes del shuttle bus para ayudar al pasajero para subir o bajar el equipaje del vehículo. Y desde luego la inexistencia de alguien que ayude con las maletas al ingresar o dejar el hotel.
La tranquilidad del hotel es muy importante Atención demasiado seria y poca gente habla español
espacio de la habitacion, la disposicion del personal, proximidad a la linea de metro y por ende facilidad de acceso al centro de Chicago El servicio de internet, el desayuno buffet
facilidad de medios de transporte La cuenta del hotel tenía diferente precio al acordado, pero se solucionó facilmente
limpio, la gente amable, completamente diferente a muchos hoteles en Estados Unidos
Instalaciones muy confortables. Excelente comida en el restaurant.
Precio, calidad de atención, habitaciones. Ubicación.
Rapides en el servicio El restaurante muy mal y muy lento el servicio
tranquilo, si lo que buscas es descanso, este es el hotel muy lejos del centro de la ciudad
la amabilidad delpersonal, excepto en el restaurante El servicio del restaurante por la noche. Tardaron 90 mn en hacer unas hamburguesas
close to airport. had restaurants close by.
Very close to the CTA station to get to downtown Chicago. Hotel was new so very clean. Pool area was clean. Beds were comfy. Paying for parking even though it was $15/night as oppose to $45/$70 in city, PAYING for parking is ABSURD! Room was small for 2 adults & 2 kids (13&11) It had free breakfast, but if you didn't get down early in the am, it was picked over.
This guest did not leave comments about this hotel.
It has a great location to a lot of nice restaurants close by-some you can walk to or order in. Also, easy distance to come and go to the airport.
Good price/value No restaurant on site.
Breakfast Toll parking
The location is great, staff was great, and room was nice and very clean. The $15 a night for parking was a bit of a let down
Close to our destination. Pool was nice. Disappointed the hotel charged for parking in their own lot. Rooms were so small the bathroom door was a sliding closet door and no Latch. The breakfast included was supposed to be good. Had better at motel 8. Will not stay here again.
This guest did not leave comments about this hotel.
Close to public transportation. Very clean. Great breakfast selection. Great stay. Will stay again.
Very nice, clean and modern hotel. The staff was very friendly and we were even able to check in 4 hours early!
The free breakfast that was delicious and has such a big variety, the to-go breakfast bags for those in a hurry or leaving before breakfast time, there was a bar in the lobby and everything smelled so new and clean! I've stayed at about 3 Hampton Inn hotel in the last two years and have never had a bad experience.