The grounds are beautiful, the staff is very friendly and the amenities are all fantastic. They really did think of everything when they made this hotel. We wanted to have a relaxing weekend and that's what we had. Can't stress enough how the staff does any amazing job of making sure you are well taken care of. The only issue we had was that we wanted to take a bath in our room and the water was not hot at all.
Location is good, restaurants and pool is good, atmosphere is nice, staff are friendly, has good amenities. Fridge didn't work, had expired juices and a bad smell, no space for your own groceries / wine ( one of those sensor fridges). Toilet chain broke twice. Notified front desk, gave us a $50 credit and apologized. Overall handled it well. Despite the negatives, still a good place however would not return and prefer another location over this one.
The views of Camelback mountain were incredible. The staff were the most friendly and helpful staff I have ever come in contact with. I especially enjoyed the walk out patios on the first floor. The layout of the bathroom in the our room was so large and luxurious. I highly would recommend The Montelucia to anyone visiting Paradise Valley.
Everything from when we arrived to when we left. Friendly valet, great bellman, very sweet pool waitress. Pretty room and grounds are gorgeous.
I don't usually right reviews, but I felt compelled to recommend our experience. We were in awe of the hotel from the moment we arrived. Marissa and Michael at the front desk were professional, engaged and most important they were personal. Hotel grounds are reminiscent of Tuscany with lots of stone and massive wooden gates/entryway. The room exceeded our expectation of cleanliness and style. The onsite restaurant was also delicious. We decided to stay after my wife shot a wedding on sight and vowed to be back. We will return in the near future.
The wonderful friendly staff made this resort really stand out! Grandpa Frank in the Prado was the best. What nice people and a beautiful resort. The rooms were clean and the beds were comfortable. We stayed three days and I didn't want to leave! I looked for movie channels or movies on demand on the television but none were available.
Muebles actualizado, limpio y cómodo Nada todo fue genial.
Mi novio y yo somos de Flagstaff y frecuentamos el valle bastante, ya sea para ir a eventos deportivos o simplemente para disfrutar del calor durante los meses de invierno. 3 Palms siempre tiene un personal muy amable y las habitaciones son espaciosas y modernas. No hemos tenido la oportunidad de hacer uso de la piscina, pero es siempre limpia y acogedora. Nos gusta mucho su cercanía al centro de Scottsdale y Tempe. Seguiremos alojándonos aquí en cualquier momento en el que venga al Valle para disfrutar el sol del desierto. A veces conseguimos entrar antes del registro. Nos encantaría poder beneficiarnos de hora de entrada sin tener que pagar una tarifa.
Gran ubicación. El personal es servicial No repusieron el café o champú y acondicionador. Tuve que ir a recepción para obtener más.
La piscina era genial... La habitación era moderna y estaba muy limpia. Ubicación en el centro de Scottsdale, es perfecto. La única cosa que el colchón necesitaba una puesta al día. Se sentía con muchos bultos. Desperté con dolor de espalda. Mi novia se quejaba de dolor.
Maravilloso, el personal es amable y muy cómodas, las habitaciones estaban limpias.
Me encantó la bañera de hidromasaje, la cama era para morirse y tener microondas y nevera fue lo mejor de todo Creo que no tuvimos una mala experiencia en absoluto
Late check ins disponibles. Realmente nada. Mi esposa y yo nos alojamos sólo una noche.
Gastada. Sucia. Ruidoso
This was a wonderful hotel. The suite we had was beautiful and spacious. The turndown service was very nice. The view was incredible. The location was good for everything we wanted to do. The only complaint we had was the service at the pool left a lot to be desired. Apparently if you want good pool service you need to be young and skinny, which we're not. However, that was not enough to ruin our time. We would highly recommend this as a place to stay to anyone.
We have stayed multiple years. The pool, exercise, tennis, food, service, rooms and scenery are great. There is no entertainment, unless you count the conversation and ambience of the bar. The food is outstanding.
This was a last minute trip and we did not want to go home. Be sure to rent a car as it is not close to town. The casita was like a large apartment, private and very nice. Private pool was a plus for no noise relaxation. Great spa, tennis and fitness center. Keep this a secret!
I have been going to the spa for some time now and decided to take my husband along for a special treat. We stayed in one of the Spa Casita rooms and it was far more beautiful than on their website. Very comfortable, spacious and beautifully appointed and designed. All of The Sanctuary is of exceptional design. The location on Camelback Mountain is picture perfect and close to everything. The staff is one of the most helpful I have encountered. The spa therapists are of the highest level. I have had most of the treatments and I prefer to fly out and have my treatments here than have anything at home in Boston! I was drawn to the spa for their Watsu treatments and make sure that I have at least one every time I come. My husband throughly enjoyed relaxing with his massages, too. We both can't wait to return. It was a perfect!
We were met at the front by a friendly assistant who took me to the front desk to check in. He then guided us to or room with a golf cart. He noticed the cat in the car and waited for us to cage her before helping with the luggage. Sanctuary is a series of small buildings, some with oneunit, others with three or four. Most had balconies. Landscaping is terrific. Dining room was excellent. Pool is a beautiful setting and open 24 hours ( with a room key for security). Great place for a romantic weekend.
The Sancuary on Camelback Mountain is a wonderful place to stay. The mountain and city views from the property are breathtaking. The property is beautifully landscaped and maintained. The pool, spa and fitness center are top of the line. The room was spectacular, tastefully decorated and spacious with a lovely balcony with a great view. It appeared a mostly adult oriented place and I did not see any children in my four days there. The bar and restaurant are first class. The most amazing aspect of the resort was the staff. They were the most friendly, customer service oriented people I have ever encountered, from the front desk, to the bellman to the pool attendants to the room maintenance staff....everyone was absolutely the best. I would highly recommend a stay at this resort...you won't be disappointed. This was my first time staying here and I plan to return again and again.
Awesome Labor Day weekend stay at Sanctuary. Stayed at Mountain Vista suite which was very roomy and comfortable.
This hotel made me feel very comfortable while I was visiting Scotttsdale the SPA treatment was the best ever!!
If you are under the age of 40 you will be treated like a kid. We are mid 20's and the waiter at the Element Restaurant was extremely rude. He was the nicest waiter to the table behind us ( who was all older money) and came to my husband and I maybe 3 times during our whole dining experience there. They had their friendly people, but to some you will be treated like dirt. Even though we are young we have money and the guy underestimated us. Even if we didn't have money I would hope they would have a rule saying all guests should be treated equally. It was our 1st wedding anniversary, and there was nothing special about that dinner besides being with my husband. Would never go again.
We returned to The Sanctuary to celebrate our 25th wedding anniversary. Everything from arrival to departure was top notch. The grounds and rooms are lovingly cared for. The staff is warm and attentive. The size of the resort is just right--not too huge and not too small. We prefer the Mountain Casitas to the Spa Casitas. They tend to be quieter, in our opinion. We enjoyed the outdoor seating/bar area for Happy Hour a couple of times; if you have 1-2 of the small bites and drinks from the menu it's a great value. Hiking Camelback Mountain: don't go on a weekend--too crowded.
The resort's location was fantastic, nestled right up against Cambelback Mountain and fairly close to almost everything in Scottsdale. The staff was helpful, thoughtful, courteous and seemed genuinely interested in making our visit perfect. We loved the privacy of our mountainside casita and the small pool nearby made us feel like it was 'our very own'. Our view from the room was beautiful-the only thing better would have been to have had a balcony to enjoy the breath-taking views. The cleanliness of our room and the grounds maintenance were both excellent. The one thing we found rather disconsorting/disappointing was how extremely contemporary the decor of the room was-very, very low furniture with severe lines (the sofa was quite strange looking and totally uncomfortable). The room lighting was odd as well, lots of different lighting fixtures but none of them ever succeeded in giving the room a comfortable, inviting glow. We even tried lighting the small candles from the bathroom...
My sister and I booked a two night stay at the Sanctuary because we had heard good things about the spa. We got a great deal from online travel website (especially since we went off-season) and the pictures of the room online looked great. When we arrived we were very surprised--our room looked nothing like the pictures online. The furniture and carpet were worn, it was small, the bed was uncomfortable and we couldn't regulate the temperature (something that is very important in Arizona in the summer). The brochure for the Sanctuary says the rooms are sleek, modern and comfortable. Not our room! We had to wonder if we got placed in the 'bad rooms' because we booked online with online travel website ? Would we have received a better room if we had paid more money? I will say that other parts of our stay were nice---the spin class was good and the body srub and Thai massage in the spa were fantastic. Not good enough though to go back. Next time we will be staying at the Boulders in Phoen...
The property and grounds are beautiful. The hospitality staff in the restaurant are first-rate. We reserved a "king" room for a 3-night stay. After a full day of traveling we arrived at the property after midnight and entered a room with twin beds and a baby crib! There were exactly 3 hangars in our closet. On the final night we were awakened at 4 a.m. by water dripping from the ceiling (where the crib had been!). I moved the furniture and put waste baskets to collect the water. Upon checkout, we were offered a free breakfast for our inconvenience. Really???
Comfort; Excellent restaurant
The staff were really nice to us and it was a very relaxing stay. I don't think they should charge people for the extra each day for use of the fitness center etc. unless they are interested. I did not mind but the customer ahead of me was not happy and I did not use any of the extra things except the pool.
The ambiance and the courteous friendly treatment. It was a 5-star experience for a third of the normal price. nothing at all
The hotel is in a nice environement. There is an Extra charge of $16 a day from the hotel that does not appear from the site.
Price was reasonable Super small room No garbage bags Terrible view
Beautiful pools and helpful staff. Luxurious rooms and a fun bar.
All you need is on site and transportation is readily available
Clean. Sufficient and close to where I was going. We were given a room very far away from check in and parking when they had many available rooms closer.
The sewer odor was very alarming in the room. The hotel moved me to another room when I called about the odor but the same smell permeated that one also. This problem needs serious and immediate attention to correct. I spoke with several other guests and they experienced the same issue so it appears to be pretty widespread. If This facility belonged to me, I would get it corrected fast.
The Hotel Is very nice The only thing that I didn't like is that I had to pay 16 $ on top of the price of the Hotel, for services that I didn't use, but overall was so convinient that it doens't matter.
We had an excellent stay. Very comfortable and easy to get in and out of. Well run. And we paid less than half of what similar Scottsdale properties were charging.
Limpio, buena ubicación. El caballero de pelo gris con bigote que estaba al cargo durante la noche era muy grosero.
La verdad me parecio muy bueno el servicio que da el hotel a sus huespedes y la atencion del personal excelente. Me parece muy buen hotel, de hecho ya habia estado ahi en el año 2009
service was excellent throughout the hotel our room was directly across from the icemaker and at the busiest intersection of the floor - thus quite noisy
Housekeeping was superb-not too early and not too late! The staff is friendly and helpful. The 24 hour pool and gym was awesome! The grounds are beautiful! The room could've had a freshen up. Peeling wall paper; banged up furniture; fluffier and softer robes and towels. Little things but those little thing definitely will not hinder me for another visit!
Amazing pools and great relaxation spot. 2 year old loved the sand beach pool. You definitely need a rental car.
The atmosphere. Sun and pools. Indoor/outdoor living. Food was average. Room service food was below average. Drinks were not good. You really need to step up your menu on food and train all your bartenders how to make a decent drink. Expected a lot better for the money!
Servicio impecable. Volvería solo por el servicio. Vistas estupendas. Las camas eran muy incómodas. No tuvimos una buena noche de sueño la noche que estuvimos allí y me desperté con dolor de espalda.
El personal del restaurante ambiente fabuloso spa romance en general yoga
El lujo y el servicio en todos los aspectos. Espectacular propiedad con vistas preciosas por todos lados. Un personal atento y unas instalaciones fantásticas.
Beautiful pool area and roof top living space. Good workout room. Location is excellent. It's NOT a luxury resort as the name used by the rental property management company would imply. It is an apartment complex called "Liv" in North Scottsdale. There is no restaurant, maid service or other amenities one might expect at a "resort.". It's simply an apartment building. The implication that it is somehow a "luxury resort" is incorrect and very misleading.
Todo el personal era muy amable y servicial. La piscina es preciosa, con personal muy atento junto a la piscina. El restaurante del hotel estaba deliciosa.
Bar, restaurante, spa, sala de personal, servicio de habitaciones. No es una sola cosa!
La zona de la piscina tiene un 10. El vestíbulo es un 10. Las habitaciones son un 6. Los colchones son de calidad barata de motel, lamentable.