the location is excellent if you plan to go to busch gardens, the rooms are suites but priced as regular rooms which is incredible value for money. the breakfast should have more available options.
The staff is always amazing here, from management to housekeeping. They go out of your way to make you feel special. The rooms are spacious, well done and comfortable. The breakfast was delicious and the staff even took time to help my daughter. The breakfast area wasn't well stocked with silverware, glasses and plates. The lobby seemed a little crowded and there wasn't someone around when I wanted to order a coffee.
That I paid for a king suite and without notifying me they just gave me double beds & didn't try to accommodate me
Rooms were nice enough. I'd return for on business trip but not on a vacation. Half of the staff was very friendly, the other half acted bothered if you asked a question or needed something. The location is close to Universal. It's fine if you want to drive every where. Though, next time we'll stay on International at the Hyatt or Embassy. Honestly, you can walk to lots of restaurants and touristy spots from almost any hotel there. The pillows were terrible, my neck hurt the entire trip. Breakfast and Kickback had the same menu everyday, with the exception of one or two rotating items. Based on the description we thought the selection would be much better.
Rooms not clean at all
Everything was excellent. Very clean and comfortable room. Cannot beat it for the price!!
Good location, not on a main road with lots of traffic noise. Great front desk staff Completely disgusting. Nothing is clean in the rooms. Our feet were black from the carpet, stains on the couches including mold! Mold and caked on dust in the vents. One of our rooms smelled of urine. We were brought a pack and play with black stains all over it! The front desk staff was so nice and understanding when we decided to leave, packed up our kids and left for another hotel at 9:30pm!
The breakfast was the only thing liked. There was mold in the room I stayed in and needed extra towels, I had two other people with me. I went to tell them about it and they said to come back in the morning to tell the manager. So I did. The manager on duty wrote it down and took my name and number. Then proceeded to ask if I wanted compensation for it, yeah...a bit. So I'm hoping their general manager will call. I highly doubt it. 2 out of 5 stars.
Room was damp, smelled of mold, carpet dirty, tv didnt workall the same in three rooms we tried! Wouldn't recommend it at all.
Breakfast room wasn't taken care off, poor maintenance and poor daily service
The beds could be better, but the room setup, location and staff were perfect. They need new beds. They were wore down. Everything else was wonderful.
The mattresses were amazingly comfortable! Cleanliness needs to be looked at!!
The size of the room and bathroom was larger than my co-workers Hilton room. Beds were ok and I liked that there was a choice of soft or firm pillows. The area I stayed in was pretty ghetto. I was stopped immediately after exiting my car for money the first night. The hotel grounds and interior were nice though, just bad area.
The hotel was very close to Busch Gardens, We went back and forth a few times during the day and did the night excursion, so a few trips, But since it was so close it was not a bother. The rooms are clean and the staff is very friendly. I like that in a hotel... Breakfast was very good for a buffet, nothing overly fancy but good and filling. Whirlpool did not work in the room but I am sure that will be fixed soon. The rest of the hotel was in very good repair and well groomed.
Pillows and bed were just ok The desk and cleaning staff were mostly nice enough but had "attitudes". Well, there are so many negative issues. Here is a list: ROACHES BROKEN FRIDGE...said it would be fixed by the time we returned that day---NOPE and the room wasn't cleaned or towels brought in that day at all!! Not touched. We switched rooms. BATHROOM SINK/--water trickled out of faucet and shower old and hard to turn on. SCAREY, RUN DOWN AREA WITH VERY SMALL POOL that was next to parking lot which "sketchy ppl " walking by or stopping to stare. WIFI--free BUT VERY RARELY WORKED and if it did, you had to STAND near the door!!!!!! BREAKFAST--mostly disappointing. WE HAD TO GET OUT OF THERE TO BETTER HOTEL NEVER EVER RETURNING!!
They have a excellent staff, everyone i spoke to at the front desk were more than helpful and very friendly. Free shuttle was very convenient. Hotel was very clean and we would definitely stay their again.
La atención super-amable y la excelente calidad de servicio. Las habitaciones son espaciosas y, definitivamente, la ubicación, a un par de minutos de la entrada principal de Bush Gardens.
Bien aseado;habitaciones modernas y confortables;atención muy buena por parte de todo el personal del hotel. Desayuno incluido muy completo y variado.Habiamos reservado una noche y nos quedamos 2.
Tv en la habitación. Se podía oler el humo de Tabaco entrando en mi habitación. La habitación estaba sucia! No hay restaurantes cerca, y no hay máquinas expendedoras para aperitivos
Cama tamaño grande La puerta no cerraba a menos que dieras portazo. El agua no está lo suficientemente caliente en la ducha.
nada el hotel es un desastre. nada
La alfombra en la habitación estaba asquerosa y, aunque pedí una habitación de no fumadores, había un fuerte olor a cigarrillos en la habitación. Vi gente fumar en los pasillos y no en las "áreas designadas". Había migas en la parte de arriba de la pequeña nevera en la habitación; si miras detrás del baño había suciedad y las tuberías eran precarias. El espejo estaba sucio, en el teléfono había montones de polvo y pelo negro, como si nadie ocupado esa habitación en un largo tiempo. En general, estaba sucio y utilicé toallitas limpiando algunas de estas zonas. Por estas razones, y mal servicio al cliente, nunca me volvería a alojar en este hotel de nuevo. Fue mi primera y última vez!