Our view was aaaammmaaazzziiinnngggggg!!! We were looking for something right off the beach and there it was. The room was very nice, as well, clean and comfortable. I would definitely recommend. My only negative was regarding customer service. The front desk staff and concierge weren't welcoming and didn't seem to have good customer service. However the janitorial staff were very nice and greeter all the time.
Everything was wonderful There wasn't anything we didn't liked
Great location and helpful staff Breakfast line was crowded and long, ants in the room, room occasionally smelled like smoke, restaurant staff was loud and annoying, elevator was broken, extremely small bathroom.
Room hadn't been cleaned so we were moved to a lower noisy floor. Parking was terrible. Won't stay here again. could have had such a better experience at any competitor
Being on the oceanfront
Great location, hotel was quiet. We didn't pay for ocean view room but go one anyway. Breakfast was not bad either. The hotel was on the older side but it worked for us. We were 3 friends looking to getaway from our small children for a weekend ;)
Rooms were clean, Staff friendly and professional. "Oceanfront" is misleading. The room I got was across the street in an older building with no ocean view. Rooms in the older building are open access with little to no security presence. I would have paid more to go to the main Best Western building if rooms were available.
Housecleaning was very courteous. The hotel catered well to all types of folk. Obviously being 4th of July, parking was a little rough but the hotel took care of us.
Great location. Beautiful beachfront rooms. Staff was extremely courteous, and always happy. Everyone from the front desk to walking past maintenance. Rooms were well kept and clean. It is worth the extra emphasis to say that the rooms were clean, as it is very important to many people. My room was exactly as pictured. They did not use a "model" room for the pictures. Within walking distance to dozens of great restaurants. Front desk has a lot of deals and discounts on local attractions. One of the elevators felt a little bit shaky. Couple lots down had construction going (April 2015) so there were sounds of pile drivers going during the week. Being realistic, not the Hotel's fault in any way, but something to keep in mind for spring/summer 2015.
Only scolding hot water for showers. Room door was open upon arrival, maintenance supply in bathroom but no maintenance person in sight. Front desk was quick to deal with that issue but didn't fix hot water
We had a group of 13 year old girls here for a birthday party, the general manager was nice, we had a lot of people and they didn't have any larger rooms available so they let us stay. Service is horrible, housekeeping at night refused to accommodate with towels and blankets, said she was limited to only 4 but at the front desk they gave as many as we needed and the housekeeping gave even more the next morning. The complimentary breakfast was okay, but the tables were dirty and when I asked one of the ladies if she could wipe off a table for me she said "in a minute" and did something else. We sat somewhere else and she returned when another family tried to sit at the table and asked to have it wiped, then wiped it and warned that it would be very wet. The hotel is old and has a sticky feel to it, I will not be coming back.
We loved the view from our room and balcony. We found that the staff were very friendly and helpful. Beds were comfortable. Great location. They had a good variety of foods for breakfast and did a very good job keeping everything filled up. We would come back here for another vacation. The kids didn't like the hall-ways. Hot and very narrow. The parking garage is tight but nice to be on the same floor you are staying on. Someone put a scratch on my car..
The accessibilty to the beach, convenience of the shops on the lower level , fresh coffee and juice always available in the lobby for guests and the general relaxed atmosphere and open layout of the lobby. The covered parking garage is also a nice feature. Of special note: I spilled my cup of coffee in the room and when i called for assistance from housekeeping the young man who came to help was very prompt and courteous. We found the staff to be very helpful and accommodating when asked and needed. The pool and the pool area were atrocious. The tiles above the water were lined with scum. There was, what i can only assume, a large slpatter of mucus on the deck of the pool area that was there for 2 days of our stay, and we saw at least 3 cockroaches running on the pool deck. When we first checked into our room, the bathroom had not been cleaned behind the door. A used towel from the prevoius occupant was still hanging on the door and there was debris such as sand and dust along the edges by the door.
the hotel was clean and the staff was friendly. the location was convenient and centralized. i liked my upgraded room. i didn't like having to park across the street because of very low clearance in the parking garage. i only drive a normal truck and it wouldn't fit because of height.
Waterfront balcony was a huge plus. Gym, free parking, and breakfast included. Decent price. Could have been cleaner but, was not bad overall. The parking garage had steep ramps that may cause some vehicles to bottom out.
The room was clean and the view was great. The staff was very friendly No blow dryer, no tea, the tv wasn't working and my boyfriend got it to work somehow after fooling with it, no big deal though, the overall stay was good
View Restaurant!!! Horrible dirty food was cold and bad selection. Rather not have a complimentary breakfast. We left
Everything about the hotel i liked. No issues. Flawless i would definitely recommend this hotel to anyone. Definitely got my money's worth.
Beachfront Based on price and reviews, thought hotel had been rebuilt. Same dingy carpets in hallway, gaudy colors, weak attempt at an unhealthy breakfast. When first walked in room and smell men's cologne, I was immediately turned off. Refrigerator was not working well so spoiled $100 worth of food and beer. Warm beer!!!! Even the shower was not adjustable. For 30 bucks more could've stayed at Hilton
Close to the water & right on the boardwalk, the rooms wee well kept and tidy. The free breakfast buffet was horible, we ate it our second day, I should have known better I'm usually against buffets all together! It gave me severe food poisoning & I was bed ridden 2 of the 4 days we were there! Never again!! Steer clear!!! Yuck!!!! Also elevator was extremely slow sometimes wiring up to five minutes..
Location is prime! Seconds to the beach and close to main strip attractions, food and entertainment. The staff were more than helpful and a pleasure to see. Very clean rooms with a great view. Pool, fitness area are very nice! Everything is setup to make your stay as easy as possable. Parking is included and the garage is attached for quick access to rooms. We really enjoyed our stay and will more than likely stay here again. It could be up kept a little better maintenance wise to the outside, our door to the balcony was pretty beat up and alot of rust and missing paint. They were in the process of painting rooms tho, so maybe the rest is soon to come. Its an older hotell so some things like that are expected. The rooms could be a little bigger but for what we needed and the price it was great! The breakfast was pretty lame, but again, for the price it was fine. Nothing special to eat and pretty limited but what they did offer was really tasty and the staff again were very nice. Overall the pros definitely outweigh the negatives and i would stay here again and recomend to friends and family. Our family of 4 had an excellent stay!
ocean front. clean. professional staff. rooms are a bit small.
It's not luxurious, but for the price it's SO much better than the other hotels (which are mostly dumps) in the area that cost the same or more. Everything was clean and modern, and the staff was extremely nice and accommodating! There were added perks that you don't always get at some of the other hotels at Virginia Beach, like being able to park more than 1 car there (for a small fee), and even though check out is 11am you can still park your car there for the remainder of the day. If you like to swim you might need to walk a block or so up the beach since the hotel is right next to the pier (where most shark attacks occur). Otherwise, the location is great! It's right by the amusement park and tons of shops and restaurants. I'll definitely come back here again! The ac was a bit harsh. If you sleep next to the air vent you're going to get tons of cold air blasted right at you. The beds are a bit hard, but I still slept well.
Muy limpio y las camas cómodas. Asistimos a un evento allí y fue muy agradable. Teléfono en la habitación no lo funcionaba
El desayuno estaba bien vale la pena el precio. Las camas eran muy cómodas y las instalaciones eran muy agradables para caminar. El personal era amable y profesional.
El hotel es bonito y tiene un muy buen bufé de desayuno. La ubicación es excelente y las piscinas maravillosas. Las habitaciones no son tan limpias como uno quisiera. Las ventanas no tienen persianas, aunque tratamos de cerrar las cortinas tanto como fuera posible, siempre nos despertaba un rayo de luz por la mañana.
La ubicación era buena. La habitación era húmeda y tenía un olor a humedad. El personal de recepción parecía descontento y tenía mal carácter. No estaban dispuestos a ayudar con ninguna petición.
El hotel se encuentra en un entorno natural con grandes zonas verdes en el recinto de Regent University, tranquilo y de facil acceso con todas las comodidades.La habitacion muy amplia, bonita y muy limpia. Tiene dos restaurantes, en uno hacen un buffet bastante completo para el desayuno, a parte hay una sala solo para cafe y pastas, mas barata. Conexion a internet gratuita y 3 ordenadores en una sala a disposicion de los clientes. Piscina cubierta y exterior, sala de fitness.Amplios jardines para pasear y grandes salones para leer o descansar. Lo recomiendo para disfrutar en familia. Es necesario el coche para desplazarse a cualquier sitio. Esta muy cerca del aeropuerto y a unos kilometros de la playa.
El hotel era genial; asegúrate una estancia en una habitación doble o una suite. Las camas de la habitación individual parecen una cama de tamaño completo, no de matrimonio.
La piscina climatizada es impresionante! ... limpia y muy caliente para diciembre. Las habitaciones necesitan una renovación.
No hay servicio de habitaciones después de las 3:00
Excelente ubicación y muy razonable. El papel higiénico era más de papel de lija. Trae tu propio TP y ahorrar un montón
Ubicación, frente al mar El olor en la habitación y en la sala, camas pequeñas, desayuno no incluido.
Es un hotel bastante confortable, tiene un restaurante excelente y sobretodo con un personal de gran carisma que atiende muy bien a sus huespedes
El personal cortés y amable El café en la habitación no era renovado cada día. Tuve que llamar al servicio de limpieza. Nos trajeron café, pero no de las tazas.
El hotel estaba muy limpio y bonito. Sin duda volveremos a este maravilloso lugar. El mejor lugar de la playa. Nada
El personal era servicial. Nuestra habitación no estaba lista cuando me dijeron que lo iba a estar. Normas poco claro en cuanto a las zonas habilitadas para animales. Aunque admiten mascotas, no las toleran muy bien
Rieles de baño estaban oxidados y chipping
I enjoyed the area. Lots to see and do within walking distance.
I was very pleased that I could get an early check in. I liked having Starbucks Coffee in the room. The shower head was nice and had great water pressure. The bed was very cozy. Parking was very convenient. The remote didn't work very well on the TV and there was no guide channel or print out that I could find. The complimentary bath products could use an upgrade. When I called for an early check in I was told that it shouldn't be a problem since there were many vacant rooms available. I was slightly dissapointed to then be assigned a room with a poor view.
They were having some technical difficulties with the AC but it wasn't a big problem.
Nothing really. Over priced and didn't provide what we paid for. See avove/
My wife and I had a great time and the hotel was modern, big size rooms, nice view/looking at the city and parking area was accesible no hassle. Definitely will be coming back and will stay at Westin! awesome Easter weekend!
Felt very new and clean, nice contemporary decor, everything worked as expected. Parking attendant and luggage porter were very pleasant and helpful. In room internet (wi Fi or wired) is not free. Check in process way too long considering SPG and pre-paid, desk staff not knowledgeable and not very accommodating (late checkout of an hour request was not granted, instead a half hour was barely offered).
I found its location good for the reasons of my travel.
clean, excellent hotel, nice staff
Room was very nice Room was not ready at check in and were told twice to come back in an hour due to problems with housekeeping. They did compensate by offering free Sunday brunch. Billed twice for room - had to request a credit for second charge.
close to resturants had to wait for room to be ready at 5:00 p.m. Needed to call back housekeeping to supply towels, put furniture back, take away dirty glasses. Room never cooled off and we were sweating inside the room from heat
Love the Bed/Mattress/comforter in the room (Very Luxurious) and the indoor pool and hot tub. Check in took over half a hour. Way too long for a what I expect out of a Westin. Definitely at a Holiday Inn level of speed. I arrived a half hour before dinner reservations (to a restaurant next door). Lost my table on Valentines Day. So, the "perfect date" had an extra half-hour at the bar, because of an un-prepared hotel staff. Very disappointing, time is a precious commodity.
great location along the boardwalk, clean rooms, great view wish there was an outdoor pool
I enjoyed my stay very much. Friendly staff, clean environment, and great location. continental breakfast was not much to desire, and out of date television in the living room.
I very much liked the staff. Very nice people, helpful, polite, professional. The hotel reminds me of of something designed and built in the late 60's or early 70's. Most important, I found the room clean, bathroom updated, housekeeping on top of things. Therefore, keeping in mind the hotel is something out of the 70's I would recommend it, I would return again. Continental breakfast was pretty sad, sorry. All in all, this is no setback for the Barclay.
The staff was extremely helpful and nice, especially Dana! On the Booking.com website it gave me the option of having a smoking room. Upon arrival the Hotel appeared to be a nonsmoking Hotel.
Location to the ocean, assistance of the staff, and a large room with what we needed. The beds aren't that comfortable, and the walls are paper thin. However, for budget minded people like us, it didn't take much to overlook these inconveniences.
The complimentary breakfast, kitchens in room, and oceanfront view.
The online reviews were very good, but only the location is excellent. Everything they had to do themselves was fair at best. Second day no cleaning of the room at all. Bad smelling hall and a bit worn down.
Good location Ocean front view Unfriendly staffs Bad customer services Bad smell everywhere ( elevator, hallways, carpets, etc.) Poorly upgraded sofa bed.
good value, good location, clean rooms and great maid service, good front desk assistance, great view, nice continental breakfast (with pastries, cereal, yogurt, great coffee, juice, bagles), friendly staff. Laundry and ice available. Nice size safe in room. Public computer available. Nice size heated pool. Felt safe and secure. the website was missing information as to what kitchen items, etc were actually in the suite. We wound up spending about $25-$30 on kitchen items which we could have brought from home had we known. Also, it should be mentioned that the fridge is not a full size and but is a half size without a decent freezer. Parking may need a bit more broad explanation as to what is available. Sat check in was hectic, hot, and frustrating for weary travelers.
Room ready early and very clean. Ebony at front desk is very helpful & always smiling. Archie in the breakfast room is very pleasant & kind. Every employee was very nice, kind and on top of their job. We had a fantastic time!
It was on the beach and you did not have to pay for parking. The all suite was also nice for a family. There was nothing luxury about this place, not a cut above, as advertised. Very plain and simple. Nothing elegant. The shower was backed up and the toilet ran all the time.
Clean room lots of space big room and sitting area although it's looks like a old hotel seems like it's been well maintained The the breakfast was a let down would like to see a little more than just bagels and juice should add some hot food too(eggs,sausage,ect.) When on a trip it's always nice to save a little money with a free breakfast but we only ate the one morning and went out for the following two.the quality in next door has a great breakfast.
Terrific, friendly staff Free use of bikes! Great view Clean room Would have liked a comforter or bedspread on beds - the sheet/blanket/sheet combo was pretty thin, but we found another blanket and requested a 2nd for other bed, and that worked out fine.
Fun. Clean. Large rooms. Ocean view. On the strip at 16th st. Perfect location. Great food.
Nice quiet time. Very relaxing. The pay per view movie channel didn't work in the room. After I reported it, it took maintenance until the day before I left to come check on it. By that time I didn't want it.
Very close to food and shops. Central location. Staff was friendly. Room was not as clean as would like. Bathroom was not clean and the sheets were visibly soiled.
The "Ocean Front" as the locals call it is what we as visitors think is Virginia Beach. It's a cool spot, the beach and boardwalk is really nice!! The places behind the hotel are dirty night clubs with diverse people
Even when the restaurant and bar are not busy it takes an unacceptable amount of time to order anything. Maybe the staff has so many other task to complete along with how they put the orders in to how long it takes to make a payment, very disappointing.
Comfortable Allergic to pets, and room was on let floor. Resulted in bad allergies during stay.
Staff was very friendly Roms are small but convenient.
The hotel seemed very clean. It had a small pool, work out area, and restaurant & bar inside. The complimentary cookie was delicious. The staff were all very friendly and helpful. There was a lot of parking spaces available and its only 1 mile from the beach! There was no microwave or small refrigerator to cook and store food in. We only stayed 1 night so it wasnt really that big if a deal.
Location Some minor issues with plumbing.
Great updates and room prep notifications. Requested extra blankets. Receive extra towels instead. Could not add to our Hilton Honors points by booking through Kayak. BUT only through Kayak could I book two nights. When I tried to book directly the hotel only had one night available.
Room had a horrible odor. Air purifier was provided by staff, but had no lasting effect; had to be run daily for several hours.
Pool closes some what late , breakfast was good Dirty room , room service didnt even vacuum the room or take the trash out. When i asked for a cookie without nuts they still gave me ones with nuts on 4 different time! I ended up getting sick because of the nuts. Really wish i choose a different place to stay. Lesson learned !
I loved it. The staff was amazing! ! Rooms were nice. Close to the beach, definitely will come back next year. The restaurant, food took too long.
Did like the room itself. Comfy and good for us. Did not like the fact that the pool closed so early and that it was "closed for maintenance" two of the three days we were there. It would have been nice to go swimming since it was over 100 degrees outside everyday. The beach is not my goto choice when I think of swimming. We chose this room with swimming and a bar in mind. Did like the room itself. Comfy and good for us. Did not like the fact that the pool closed so early and that it was "closed for maintenance" two of the three days we were there. It would have been nice to go swimming since it was over 100 degrees outside everyday. The beach is not my goto choice when I think of swimming. We chose this room with swimming and a bar in mind.
Almost nothing. The staff was nice, and the sheets were clean. But nothing memorable or special at all about this hotel. The water in the shower didn't get hot, visible damage in the bathroom. Our carpet was damp when we got there. No mini fridge or safe in the room. Not one piece of artwork in the whole room, very stark and un welcoming. We needed a pet friendly room and this is the first time I've ever booked one, they don't tell you anywhere when you make the reservation that pets are not to be left unattended in the room at any time. And also didn't tell me that when I called to verify the reservation and to let them know that we were bringing two small dogs. So after driving 14 hours and booking a non refundable room for $400, they made me sign something at the front desk saying that if I did leave my dog in the room that they would call animal control to safely remove the dog. We were traveling for a wedding, what was I supposed to do? So the second day we were there, while at a wedding function, I got a call saying the dogs were barking and I needed to come back to the hotel and take them to a kennel if I was going to leave them unattended. I would have taken them to a kennel in my home town and left them while we were out of town if I would have known any of that. Absolutely ridiculous. And then the hotel manager had the nerve to tell me that he would work with me when I said we couldn't make it back to the hotel for about 30 minutes. You better work with me because last time I checked, I was the one paying you guys, not the other way around.
The staff was very friendly. Having a young child we enjoyed the activities available for children.
The hotel was nice and clean. The staff was very friendly. Great view of the beach and they have very nice pools It only has one elevator that goes to the 7th floor and that one elevator takes forever and a day to get you to where you're going. I reserved and paid for an oceanfront room with a king bed and I received a queen oceanfront room.
The staff!! Hands down the friendliest and most knowledgeable The name causes confusion with multiple hilton hotels on the same street
Location Everything was fine.
Proximity to beach. Selection of amenities offered. Room was overpriced for accommodations. Room was dirty upon arrival. Housekeeping often didn't clean, even when multiple requests were made. Music from restaurant was too loud and nonstop. Staff was inept, didn't care, and made that abundantly clear.
view from room proximity to beach fighter planes from air base extremely loud ,fly over constantly for entire day. unable to enjoy ocean sound with sliding door open due to very loud air conditioner noise from adjoining rooms.
The facility is amazing but more so is the staff! Hotel employee with engineering was not only helpful but very personable. Will definatley stay at this hotel again!
Oceanfront Oceanfront balcony was small,bathroom was small. Beware of the Concierge in the lobby. They will talk you into going to a timeshare presentation they claim will take 90 minutes but actually takes 3 hours. 3 hours of my life wasted I can never get back.
The pool for the kids
It was on the ocean had a restaurant and was just in the right spot for us. The heated pool was perfect. It is not full service which I should have paid more attention to the services, but that aside it is in the perfect location and rooms and bathrooms were clean and sparkling. Beautiful view from the balcony out into the ocean with sunrises and moonrises
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This guest did not leave comments about this hotel.
The staff was awesome and super helpful. The pool was amazing too! Room had a great view, very clean. Will definitely return!! Nope!
I loved the awesome levels of customer service given by the staff. Especially the young lady that service as hostess/attendant in the breakfast area. She's always so nice! The only thing that I didn't like was that my stay was so short.
Took the family for the weekend and it turned out to be a good choice, sits ON the beach and close to all the main attractions.
The room was clean that's about it Indoor pool not warm in fact cold, leaky sink in our room and a marijuana smell in the hallways. Completely dissatisfied
Room was nice and clean, great breakfast, excellent parking. Great location! Great room view - all rooms face beach. Would stay again. Overpriced room due to surfing event that week. Received a 10% off room rate for next visit.
It was right on the beach and our room had been updated and was nice The pool is nice and on the 5th floor so nice view It was very under construction I wouldn't call it renovation The beds were very hard ,water wasn't very hot , parking garage was awkward, and the staff seamed overwhelmed
The only redeeming feature of the Surfside Inn was the fact that I was refunded in full. Where to begin? The hotel was under a complete renovation and in no shape to be safely inhabited by visitors. Bare wires hung from holes in the ceiling. Rooms and floors were under construction. Our keycards didn't work so a construction guy let us into our room (why the hell did he have key access?). The power went out for many hours, meaning no heat, no elevators, no lights! When power returned at 4am, the fire alarm went off and everyone was evacuated. The final straw was no hot coffee in the bare concrete lobby at 6am as we departed. What a complete dump.
Typical 3-star beachfront hotel. Cleanliness, staff, amenities, and room were all just ok. Where it fell short was the AC unit that rattled on and off all night long and was so loud it sounded like an airplane about to takeoff. Not worth $225 if you can't sleep.