Wingate by Wyndham New Braunfels

Ventajas: Fruit loops

Desventajas: Staff Said they wouldn't put a hold on my account but they did for 218

Ventajas: No

Desventajas: The room that we first had was occupied and they moved us to another room on the first floor

Ventajas: The staff was very nice and helpful.

Desventajas: The room wasn't really clean, more like a spot clean. There was still hair in places and the shower head was leaking. The noice between rooms was at times unbearable. You could hear every door shut. For a 1st timer at Wyndham I was not impressed.

NEVER EVER AGAIN

Ventajas: Help with printing flight boarding document was about the only positive thing I can think of. Oh & The coffee in the morning was excellent.

Desventajas: The night counter agent was just this side of downright rude. I was the only customer but I was not greeted or acknowledged until he DEMANDED ID & credit card. After dropping my bag in the room I went back downstairs to have a cigarette. I had a problem unlocking my room so went back downstairs for help. He was on his cell phone as we went back to my room. He opened the door & left without 1 word. Took the do not disturb sign off the door @ 9:15. Got back to the room that night & NOTHING WAS CLEANED NOR THE BED MADE!! Told that they don't go back to rooms to see if the sign came off the door. Spoke with Mr Personality and was told that if the sign was on the door when they went by the cleaners check a box for DND so...the agent I reported to said he would ensure that my room was cleaned. Yeah, half-*****. Dirty glasses left in rest room, 1 of 2 trashs cans emptied...a royal messs!! Requested a partial refund when checking out & was told that I had a great deal because I used the website so, basically, too bad-so sad. Never again will I frequent this hotel chain & if I have my way neither will any of my friends or family.