Great hotel and great location
The location is great, right in front of the WTC Memorial, the hotel is super clean and the employees at the hotel are very friendly. The gym was nice although a little small and there is an indoor pool that I would've loved to use but I forgot my swim suit. Overall it was a great experience and I look forward to staying in more Hilton hotels
Everything Great but Temperatureyou
Temperature was extremely hot and we could not change it from our hotel unit control. We sweated all night.
The Hiltin's location, across the street from the Occulus, means you have several subway lines at your disposal. Rooms were a decent size for Manhattan.
Rooms and interiors are showing their age compared to my last visit a few years ago.
Refused a price match guarantee
The price dropped significantly, and I was refused a prove match refund through the company I booked with via kayak. I will never book through them again.
Definitely will stay again
fast elevators, clean rooms, super quiet, great pool, big windows, nice/spacious lobby, subway entrance out front to ACE and R. Comfortable beds/pillows/linens
Comprobación de equipaje y ubicación.
Estancia perfecta de 7 noches
Limpio, las vistas eran preciosas, el personal atento
20 minutos en taxi del uptown
Good for the $$
The rate was great for NY. Room was clean and the bellman are always helpful.
The bathrooms in the lobby are disgusting. If you're having a drink down there you have to constantly go up to your room to use the restroom since the others are so dirty and smell like urine. The concierge was not helpful. When asking for recommendations to restaurants, he would only direct us to their restaurant in the 3rd floor. Also asked him about the Book of Mormon show, he called and tickets were over 325 ea. We had to talk to other a couple others in the hotel who gave us recommendations and we got tickets for a little over 130 ea. Seems lazy or completely unaware - probably shouldn't be the concierge.
Location was what we liked and felt vary safe at all times. The staff was friendly and the room was clean and comfortably.
The parking was a great convenince but seamed pricey when you add it to the room cost. Maby price it per visit vs per night.
Great hotel/ Friendly staff
We had a good experience at the hotel. Staff was nice and rooms were very clean. Only minor negatives: Room service food, particularly breakfast, isn't really that good, which forced us to start going out for breakfast ( 3 out of 5 stars). However no worries because it's NYC so there is plenty of food around. Location isn't the greatest, but it's close enough ( 4 out of 5 starts). The 9/11 memorial is right across the street, which is convenient, but other than that, you'll generally be taxiing or ubering everywhere. My boyfriend forgot his keys and didn't realize until we were back in DC. The great news is that the housekeeper did turn in the keys, but the guy in the list and find area was being a dick, asking him the most ridiculous questions... We still haven't received the keys either. Hopefully they actually send them.
Cumplieron con todas mis peticiones y el personal era encantador en todas sus interacciones. Más allá de esto, los hoteles se ven bien, tienen instalaciones limpias y tienen una excelente ubicación próxima a la One World Trade Center/Freedom Tower, así como conexiones a una gran variedad de líneas de metro. Muy práctico.
Hermoso hotel. La habitación estaba limpia, y tenía una vista increíble de la torre de la libertad! Bien vale la pena el dinero
Vista estupenda, habitaciones limpias, botones y el personal muy atento.
Una unidad de aire acondicionado que nunca fue capaz de llegar a la temperatura deseada y un sonajero de la unidad en sí toda la noche.
El personal es estupendo, personal atento, limpio.
Me encantó todo, del personal, las nuevas sábanas frescas de la cama de alta clase.
55 dólares al día por el aparcamiento, pusimos 1 botella de champaña en la nevera y nos cobraron 20 dólares, debido a los sensores en las botellas, llamé a la recepción y lo retiraron de la factura sin problema.
Este hotel se erige mirando hacia el lugar de remodelación del World Trade Center y del 9/11 Memorial Museum. La capilla de San Pablo se encuentra al lado, al igual que el World Financial Central, a una calle, y Tribeca, a cuatro.
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