Sheraton Club des Pins Resort

Location is exceptional. The beach is great. The swimming pool is good.

Maintenance of the hotel and rooms cleaning are well below standard. We never got the room for which we were charged due to half of the hotel being without air conditioning. A rebate on the price should have been offered because of lower quality room but it was not. If it was not for the beach I would not have stayed in this hotel

Only the corridors are good, the rooms, the food menu, the swimming pool, the SPA all not of the level of 5 stars and not equivalent of the price. The head of the receptionists is a very rude lady and the staff as well. Very disappointed about that stay and felt like my money was lost!! I will never come back again, neither will no one of my family.

the breakfast had loads of options The cleaning lady Donia is VERY nice and is probably the only good staff there

ALOT. 1) They didnt mention on booking.com there is a £120 deposit which they take out of your bank 2) they didnt mention on booking.com that they actually have 3 ADITIONAL taxes that you have to pay 3) they overcharged me 120£ when I left 4) I had to change my room 3 times because they were disgusting and had INSECTS everywhere (I have attached about 4 of the 20+ pictures I have) 5) I asked for towels and shampoo and they said THEY RAN OUT! 6) I asked to speak to a manager, they hung up on me multiple times and then after about 4 HOURS of calling them, they passed me to someone who said he was the manager and said his name was Mahdi. When I called back and asked for him they said they dont even HAVE an employee called Mahdi so everything was a lie. 7) Booked a taxi for the airport ride and asked them to charge it to my room, which they did, but they did not inform the driver, SO I HAD TO PAY TWICE! Honestly, given that I speak arabic and I am algerian and this is supposed to be the top of the top, you are better off going to the Hilton, which is closer to the airport, clearner and the staff are friendly. NOT WORTH your money.