El buffet de desayuno era el mejor y a un precio muy razonable. Todo el personal era extremadamente servicial.
Too expensive. They charge you for everything
Rooms are pretty clean and comfort
Staff was really bad, they treat you in a bad way, they didnt provide any help, they charge you for everything. I asked for a double bed room and they charged me extra 20$ even I requested the room weeks ago, Internet isnt free and is really expensive.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
Like this place.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Great location and valet parking is great after long drive
"Historic " structure inside
The room we had was amazing. The view was amazing. The hotel itself was amazing.
The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting,
The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
Gran ubicación, habitación limpia, servicio amable
Servicio de comida comenzó a las 6 de la mañana.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
El hotel The Blackstone, situado en el centro de Chicago, es un célebre icono arquitectónico anclado en el legendario pasado de la ciudad que se ha renovado recientemente para ofrecer una experiencia exclusiva al exigente viajero de hoy en día. Conocido previamente como el Renaissance Blackstone, este destino recientemente revitalizado se está conformando como un centro cultural y creativo en la zona conocida como Cultural Mile. Para continuar con su pasado emblemático, el hotel The Blackstone se unió a los Autograph Collection Hotels de Marriott en junio de 2017.W Este hotel en el centro de Chicago ofrece modernas habitaciones con vista al lago Míchigan y al Grant Park, exclusivos restaurantes, elegantes espacios para reuniones y detalles bien pensados, como servicio de apertura de cama gratis y más. Con tantas historias para contar, el hotel The Blackstone seguro que lo sorprenderá, entretendrá e inspirará con una actitud contemporánea e inteligente.
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