El personal es maravilloso! Comodidad y belleza.
Sinceramente este hotel estuvo muy por debajo de nuestras expectativas. Primero que nada es un hotel que desde que entras tiene un fuertísimo olor a cigarro. Y no solamente en el casino sino en TODAS PARTES También el cuarto que aparecía en la fotografía por internet no era el que habíamos reservado sino uno más chico. Y el restaurant esta ubicado justo enseguida del casino y es abierto. Por lo que no se antoja nada estar desayunando o comiendo con ese olor. Definitivamente su sistema de extracción y ventilación es muy deficiente. En pocas palabras yo no volvería nunca a ese sitio.
The hotel didn't have a pool, they give you a pass to use a public gym.. lots of homeless arround the area. My room wasn't cleaned on time so I had to call the manager.
My prepaid room was given away. After arriving at the hotel on a late flight, I was told to take a letter to a different hotel across town because they didn't have my room. This happened to several other guests that evening. The other hotel was considerably far from my meetings that brought me to town for 3 days. Hotel clerk rude and dismissive at checkin.
Mi hijo mayor y yo visitamos Albuquerque para el Día de Acción de Gracias con la familia. Nos quedamos muy contentos con la comodidad y la opción de ningún servicio de ropa para ayudar a conservar el agua en esta zona de sequía. La mini-nevera nos vino muy bien, y me gustó el toque de tener agua aromatizada disponible en el vestíbulo para tomar un trago. No comimos en los restaurantes, por lo que no puedo comentar sobre ellos. Las bebidas eran caras en el bar. Se entregaban bonos si decidíamos no tener servicio de ropa de cama. Pero los bonos no mencionaban donde podrían ser canjeados. Si puedo encontrarlos, voy a mandar mío a los familiares que viven allí, así que pueden ser utilizados.
The cleanliness. The coffee and tea available at the "nurses stations" in the morning. The baked goods at breakfast. The quiche at breakfast. The lack of more substantial food at breakfast. What was available was delicious, but it'd be nice to have some fresh scrambled eggs, bacon, and hash browns available.
Clean, Modern, great breakfast, great ambiance
My room was comfortable, the restaurant and reception staff were very friendly. Great location near old town. Free parking I was disappointed that they didn't have the fireplace going in the big hall to make it a bit cozy.
Loved that the hotel was situated where old town and st Claire winery were walking distance easy to get around to places. Hotel rooms were clean and beds were comfortable Didn't like that happy hours was unavailable on weekends and no breakfast was included with room stay
We were physically assaulted by the security guards on staff at the hotel. Never in my life have I witnessed something like this. Yes we were noisy which led to complaints... but it was for a party we told the staff a month before , and it was only loud because there were 20+ people all in one room since the staff DID NOT PUT ALL OUR ROOMS on one floor like we requested mknths before, several times, to avoid just this. Instead they put us by other guests and mixed our rooms up. This would have avoided other guests hearing us and being upset. Security came and physically attacked two of our guests for arguing with them about the policy as they seemed very aggressive. We were all shocked. Needless to say there is a nice lawsuit ensuing against this hotel. Happy visit!
Nothing Very unattentive front desk. Asked for suggestions for dining in the area and got blank stares. Called front desk about fighting in the hallway at 2am and the yelling and screaming continued for over an hour.
Very friendly staff. Pool area was well maintained and covered by Aaron. The restaurant was a big surprise - usually do not expect hotels to serve food as good as we got there. Nothing - perfect for a guys weekend.
Lobby Old bathroom
Staff was very professional and kind. There is a nice pool and a patio. Overall very pleasant. Rooms are standard.
Employees were really nice and helpful.
I absolutely loved the style of the hotel. The room and view were stunning! The staff were professional and everything was spotless. The attention to detail was much appreciated. the extra touches such as the Old Town Walkin tour and the cookies at check in we're fabulous. The gym wasn't functioning as it was being refurbished. Also the food in the on site restaurant was very spicy hot....hot...hot, and should have come with a warning. The food was delicious if you can handle the heat!
The location was perfect. It was within walking distance of the old town shops and restaurants. The pool was very nice and all of the indoor and outdoor decor was beatiful. The room and bathroom were surprisingly larger than expected. The staff were very helpful and accomdating There was construction going on right next to the hotel that was fairly loud and started relatively early that woke me up.
We made reservations because of convenience, and we will return for the same reason -- and because of the comfort, the beauty, the helpful and friendly staff, the cleanliness the price and just because it feels good,
The interior style was unusal and interesting. The towels were quite thick and the toiletry selection was good, Aveeda products. It was very dark and while in our hot climate ( I liive in NM A) it is a relief from the sun, after a while it seemed oppressive.
Lobby decor Noisy people in room next door ..no enforcement of quiet hours....constantly running toilet in bathroom...no action taken upon notifying hotel staff
The view of the mountains. The pool was clean. The jacuzzi was not working but the water was hot. There was a cockroach in my room and after trying to kill it twice i was successful and put it in a paper cup and brought it to the front desk. I told them what happened and they said they sprayed for bugs two weeks ago but they could spray the hallway again and my room. I asked them not to spray till we checked out in two more days. He agred and just looked at me with out offering to compensate us or offer us another room. We have stayed here before every time we come to Albuquerque for the past two years but will think about finding a new hotel to spend our heard earned money at.
the beds were very comfortable Beds were small for being double beds, bathroom was small shower was very close to door
Very interesting design and easy on/off I-25 The cleaning staff could do a better job cleaning the bathrooms.
Good access to the areas of town I needed to go to.
The bed was very comfortable. The staff were not helpful. Asked for some pillows and said they didn't have extra, seems very unlikely. Also, they act like they were the only one at the hotel not willing to help. Basically, customer service needs great improvement.
This is a nice hotel, especially if you're looking for something last minute. It has everything you need. The pool and outdoor area is awesome, so if you're traveling with kids, they're going to love it. Teepee right by the pool, hotub, pool is half inside half outside. Super fun. The interior is decorated with great local art and it's handicap accessible. Room service is reasonably priced. Staff is incredibly friendly and helpful. Really great stay. The crib it advertised on the website is actually a pack-n-play. That kind of sucked because there's no way to wash those, so who knows how many babies/toddlers have slept/pooped/peed/spit up in it. Bring your own of you're traveling with a small child.
Very nicely appointed and comfortable hotel with Aveda toiletries and a great restaurant. Convenient location right off of I-25..
I thought the Hotel was just great, I loved everything about it. I would defintely stay at Nativo again. Everything was excellent about my stay even tthough I can't click on the dots.
All of the staff was very nice. no refrigerator in the room
Leaving TV was not working, safe in closet was pulled from the wall because they used improper fasteners. Tile missing in bathroom, lack of security as was demonstrated when I placed two calls to the front desk because of running and screaming children in the hallway at 10:30 at night. Very noisy machines in the vending area on my floor. This hotel is run on the cheap!
Close to airport and auto rental checkin Rooms need a refresh. Wall paper was stained and raveling. Doors did not open all the way, they rubbed on tile and carpet flooring. It seems doors are out of plumb.
Room was neat and clean. Bed and pillows were great. Trying to reach the front desk. Took three calls to get an answer. Once someone answered the phone, they were very courteous.
The bottom sheet kept coming off the mattress, which had no pad or cover, the pillows were thick hard squares that were completely uncomfortable, and the air conditioner was really loud.
Quiet, fairly comfortable. By the airport, but easy drive to get to downtown restaurants. We arrived early and exhausted, and staff was kind enough to allow early check-in. Given the rate we paid, we were happy with everything.
The restaurant Courteous staff Nice rooms Hated leaving
Check in was easy, facility looked clean upon arrival. Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
It was quiet! Even near the airport I didn't hear anything. The heater in the room took awhile to start.
They gave us a suit which was an upgrade. Beautiful room. very clean and quite. We just went over night to catch an early flight and the toilet wasn't working in the AM so that put a damper on our morning. We told them at the front desk hopefully they fixed it for the next person.
Great front desk staff. Very helpful in getting loaded early to get to the airport. For the value it was perfect. A place to sleep and get up early to get to the airport.
Nice room, nice staff, nice facilities Breakfast cost, but wasn't expensive.
Food is in close proximity The beds are uncomfortable the fire alarm beeped all night the shower got water everywhere and there was swat team kicking someone out of the hotel when I arrived
Room are up to date and clean
The shuttle service was great. I reserved a king bed room and they didn't have any. There was a dog outside the hotel barking all night. The operator gave me innaccurate information on the shuttle schedule between the rental car center and the hotel.
From my check in, to the bell hops and shuttle driver, to house keeping, the staff we extremely helpful and went out of there way to make my stay amazing. The female bartender also remember what I drank the 2nd night I was around right before my flight. I was on the side of the building closest to the airport and I didn't really hear a thing. The bell hop told me what buses to take to visit old town and gave me a pamphlet with a map to help me, this was even when he was off the clock by 1pm and on his way out the door to catch his own bus. So thoughtful and totally made the experience for me. They let me check my bags once I checked out so that I could explore the city before my flight. The location is amazing, a bus stop right out the door and a shuttle (or walking distance) to the airport you can't beat it. All in all super professional and welcoming! Out of all the staff there was only one person I had a not so great interaction with, the male bartender Sunday night was a little snooty. There was no bathrobe or something to stir the coffee with the coffee maker in the room. I am a SPG member but still had to pay for wifi. The wifi is more expensive then anywhere in the world I have stayed, including trans-Atlantic flights. It's not worth the price, it's slow and drops a lot.
Loved the staff and their attentiveness. Surprised they charge for wifi, breakfast, and all that jazz.
Very clean, nice room. Amenities were perfect for a single night. Staff was awesome. Highest rating for an overnight near the airport. Don't expect the royal bar... it's pretty basic, but probably perfect for the location and traffic.
The only great thing about our stay was the older gentlemen at the valet. He over exceeded the customer service expectations. More of your staff members should follow his example. The beds were awful. You might as well put sheets over a pallet of springs. For the amount of money people pay I think the hotel can afford better mattresses. Our faucet in our room has a horrible leak. You might want to tell housekeeping to do a deep clean on the furniture it's a tad dirty. As for the front desk rule of thumb don't let your guest stand around for 15 minutes because you failed to notify valet. 2 seconds on the radio and your done. But seriously almost 30 minutes waiting all together to retrieve a phone charger from the car is a little ridiculous all that was, was a lack of communication. ***** 5 stars to the older gentlemen in valet***** He is a true employee and if you don't notice that as management you lack as well in training and bringing the expectations needed for great guest services.... I hope you tell him to.... The mattresses Poor guest services (Front Desk)
the hotel was a bit old but had that awesome clean towel bar soap smell Starbucks is right there And you can go to the restaurant in the lobby and still get authentic NM food. The staff is incredible fun folks who make you feel like a friend. One of them even did an impression for me, HILARIOUS love it, A++++++ would buy again Nothing notable They even brought me a flat iron and hairbrush
The bed was so comfortable, the room was clean, there's a Starbucks in the hotel. Nothing
The staff was very knowledgeable about the area and had some great recommendations for places walking distance for meals. Parking is extra, and it wasn't apparent in the booking or when I checked in and they gave me the pass to get in/out of the garage.
The food was way to expensive and hard to place an order for room service
Friendly convenient and affordable.
The staff was great and courteous, very clean. My new go-to hotel when in Albuquerque .
Situado cerca de Expressway, limpio y cómodo. Situado en la parte antigua de Albuquerque.
bueno lo que mas me gusto es que tiene muy buena ubicacion, es un lugar limpio, y muy tanquilo buena la comida del restaurant no es buena
The staff was super friendly and helpful.
Excellent staff. Breakfast was a bit skimpy.
The staff was incredibly friendly and helpful with any of our questions. The lobby was clean and we were pleasantly surprised with how homey and clean our room was. Great value for what we paid for. We were really comfortable and happy with our stay. I would definitely stay here again and would highly recommend to others. I honestly don't have anything negative to say about this hotel.
The staff was friendly during the day and late afternoon. The shower had extremely low water pressure.
Everything was homey,clean and nice.This is my 2nd stay with Shirley.She owns the motel and is there pretty much all the time.She really tries to please the guests. When I stayed there before we had a room on the 1st floor and this time we were on the 3rd floor.I'm thinking that this impacts the hot water because the water never got really hot on this stay.
The hostess and workers were really friendly Not use to the bed but was still comfortable
The staff was very friendly and accomodating. Easy access to the airport. Comfortable.
The room was very clean and the beds were very comfortable.
Nice amenities, room with microwave and fridge, indoor pool and hot tub, free continental breakfast, very friendly staff. They even let us use a pack n play for our 1 year old daughter. Highly recommended!
What made our stay so great was the incredibly helpful, friendly and professional staff that worked there. We were really impressed with the service. This is a standard hotel in every way, but the service made it stand out for us. I think the facilities could be updated, but everything was clean and comfortable.
Close to the airport, free shuttle to airport as well as to the rail runner downtown. Friendly staff. Old rooms and facilities. Definitely a budget hotel.
Staff very nice Stained bedding, dirty floors
Old, outdated, floors weren't clean (cereal on floor behind bed), beds were clean enough, but holes in blankets. AC worked well and it was quiet and close to airport for quick commute out in the morning. Breakfast was okay.
Our room smelled like animal pee. It was a "pet room" and it was obvious. I paid $10 extra so I could stay in a room that smelled like a dirty animal pound.
Every staff person was a pleasure to talk with. Super breakfast. Loved the green chili stew. Lots of amenities and the TV clarity was a treat.
Van drivers and location and nice new cozy bed linen were all appreciated greatly. Sopping wet carpet discovered in stocking feet, filthy at that, toilet that didn't flush because the flapper valve was so old it was disintegrating, unmade roll-away bed left in room that I had to remove, raggedy bathroom linens, faucet that would not shut off--seals so bad I couldn't even get it down to a trickle--steady stream, entry door not square--I had to lean into it with my shoulder to get it open. This list is from the 2 rooms I tried. This place is in need of THOROUGH AND COMPLETE renovation, not just dressed-up bed linens and a couple pieces of new furniture.
Airport shuttle runs from 4:30 am to 11:00 pm so we did not need to arrange for a cab. They allow on-site Stay and Park and Fly for a small fee, which was waived this time since it is a new policy and we didn't know. Thanks, Ramada!. Helpful friendly staff. French roast coffee, recommended by the clerk, was delicious at 4:20 am waiting for the shuttle. Quiet and clean room. We have stayed here often and can see improvement and upgrades since it is under new ownership. We look forward to our next stay. My husband ran out of hot water while showering around 9 am on the second morning; luckily I showered before him and it was fine..
I liked that the hotel was close to the airport. We stayed there because we had an early flight. The refrigerator was making a loud noise. I had to get up in the middle of the night to unplug it because the noise was keeping me awake.
location near airport and Waffle House, clean room, comfortable temperature and bed. neighbors were noisy until late on a Saturday night
I've stayed in my share of $60/night airport hotels, and this is one of the best. Clean, well-appointed, safe neighborhood, plenty of food options nearby.
Very helpful staff; clean; convenient N/A
I didn't like to be charged twice for the deposit. I got my money back the next day but it would have been nice to have that to do some shopping.
I personally think the price for the hotel is way to much if you don't get it at a discount. It's like 200$ a night. Im guessing because if the location. However the staff is amazing and I was there for a convention. My room had a weird smell. Im not sure what it was. Kinda chemical smell. I could also go with out the duck feather filled pillows.
The hotel staff was very friendly. From the front desk, hotel bar, to the shuttle drivers, they all made sure of our needs. The hotel is right off the free way and walking distance from the mall and shops. There is no free wifi in the rooms. Only in the lobby (a nice lobby though)
It wasn't the best place we've stayed. You can hear everything. The conditioning unit burned. It was kind of dirty.
Our room smelled like cigarettes and it was very very noisy. The price of the room did not reflect the socioeconomic status of other occupants.