comfort cleanliness and spacious rooms. breakfast was healthy and was included. several restaurants to dine in. They also had multiple lounges to rest. I was offered a certain price during reservation on website; however, during check in, hotel indicated that price I was quoted was for egyptians only, hotel refused to honor price on website and they quoted me a new price, and had to pay more for my stay. Also Wifi was weak in rooms.
The location of the Hotel is unique, AL Montaza Park is outstanding place for relaxation & the view is just excellent.
garden walking and nice sea view
it's far away from the main road & the paiement should be in foreign money
location. stander not modern
nothing everything,terrible customer service and front desk electricity was down several times they want to charge me terrible rate
The location of the hotel is very good, in the middle of montazah garden. Rooms are nice and spacious altough the room service and cleaning need to be improved Staff is not english speaker and they don t know the town
The rooms are quite and comfortable after their recent refurbishment The staff are sometimes very inquisitive and interfere in subjects that is not of their concern.
the perfect location
habitacion con muchas comodidades y muy completa. la cama muy comoda. no.
cerca del centro de Alexandria connecion internet muy caro y los servicios caras y no hay ambiente de nooche ni en el hotel y cerca. mucho grupo diario pasan por el hotel
El servicio de su personal incluyendo la playa Habitaciones un poco estrechas, lobby algo confuso
El hotel bueno, la comida muy buena, relacio calidad precio aceptable...pero las playas super sucias , y el hotel està ubicado muy lejos de las partes mas interesantes de Alejandrìa a nivel de historia.
Staff are very nice and quick check in Nothing
BREAKFAST WAS INCLUDED ALSO ESPRESSO MACHINE BUT ARRIVAL HOTEL STAFF SAID ONLY ROOM AND THAT'S WAS NOT TRUE. ALSO BALCONY WAS DIRTY. I LIVE CHAT AND CALLED PRICELINE 4 TIMES THEY WERE REALLY TOO BAD.
just the position it is really overpriced. the hotel need to be rennovated soon. it is not a 5 star hotel anymore. it is too noisy in the night since it is close to a commercial area. not suggested
Not much...maybe the rate? A lot..they tried to overcharge me from the moment I checked in to the time I paid my bill upon check out. I had to show them Booking.com confirmation to correct the rate. The shower stall in the bathroom overflows with water and floods the floor due to a leak under the stall plus the door not closing well. They are apparently aware of it but have not done anything in the last 5 years about it. Food quality is bad, even at the breakfast room, car rental service tried to overcharge me, but the hotel did not listen to them. They should get rid of this person at the car rental desk. The Bell Captain (morning duty) was quite helpful and Mr Shady the manager took down notes as I enumerated all the problems I encountered in those three days!
the staff were all good and in side the hotel was good but the poolvery bad and out side hotel not good only fealing uncufterble out side the hotel no westerns
Accommodations were fine, room was not cleaned daily, room service spotty. All else was a 4 star hotel, not 5 star. The staff at the check in counter was 6 star, very good.
I liked the green plaza mall . I bought a lot of stuff I didn't like the location of the hotel also the room view was on a conestraction area was so so bad !!!
expensive breakfast for unknown value
Good location for shopping The room was very dirty...smell was bad. Waiting for a room a bit too long
the shoping complex attached to it was nice so far so good
i would like to thank the hotel staff specially housekeeping and front disk staff for the best service that i got during my stay in the hotel. Randa
Location and comfort. Room for improvement in Command over English language which will improve communication gap between staff and guests.
a very nice location in the down town (el raml station), fair breakfast, noisy street, no sound proving, I had to upgrade my room to take cleaner room (no stander in the hotel)
free internet the hotel should be upgrated for the rate asked per room
Amazing location and great view from rooftop cafe. Rooms too small and crowded with ugly furniture. Beds were uncomfortable. Overall, not a good value for the price.
My husband and I were welcomed since we had our foot in the hotel, nice & very friendly staffs they make you feel like a hotel owner specially the GM, Mr. Lasheen he ungraded us to a suite and gave us time to talk/welcome us. The family of Windsor Palace Hotel made our stay in Alexandria unforgettable. More TV channels would be a plus
hotel is great, especialy the breakfast on top roof with sea view and coffee with a sun set view is spectacular. they should increase the number of pc in free internet cafe for the guests as only one computer is not sufficient.
great location, beautiful rooms, pleasant environment and excellent roof-top breakfast with views of the sea. the coffee at breakfast. too weak! and the hotel said they had no rooms available, but then we booked on booking.com. strange inconsistency.
I liked the atmospere, the position of the hotel and the wonderful view from the roof cafe The wi-fi connection, which most of the times didn't work in all the hotel.
Wireless internet service was available in the room for free and balcony for restaurant at the roof had buiteful view. room facilities and cleaniness were very poor.
the pool and the seating area around it was nice place to stay and enjoy. food is very nice, beverages are ok staff needs to be more welcoming, and develop themselves to meet gusts satisfactions. hotel services needs to be faster and better.
location, outdoor pool, beach, friendly staff at reception rooms were not well cleaned
made the reservation on behalf of my wife and she found it comfortable and cheap but a little out of town reasonable hotel to stay at but departed after 2 days with mild food poisoning. breakfast probably the culprit
Quiet location, with nice pool and beach... close to walking sea side road for an evening strole,,, if you looking for night life this isn't the place for you,,, i can add it has nice garden spaciuos the beds are soft and not to confortable,, food was fare but it could improve if worked on,, alchohol was not a strong option,, excused by liscense not being renwed yet
The picture of the hotel on the site is fake. It is taken from a neighbouring hotel whick is higher than his hotel so viewing the hotel rooms as looking to the beach but in fact there is no room viewing the beach.the hotel is only 2 floors and the view is only on the pool and there is a beach special for this hotel which can't accompany more than 2 families because mamoura beach is divided between the hotels on the beach and every hoel has its own beach section depending on its size and if u wanna get into a beach of another hotel (which u will do certainly) u should pay for that hotel to use its beach. The room service is men and the don't respect the privacy of guest.they entered my room although I didn't put the sign and much more......
nothing we cancelled after 1st night and stayed at hilton staff not polite and begging for tips food bad rooms dirty this is not a place for westers to stay you ask for a drink off beer and thay made you feal uncomfertable
The whole hotel is just a big construction site. Hotel shoud not be open for guests.
Hotel location was the only interesting thing. Room Cleanliness. The room furniture seems to be old and not working properly.
I'm sorry I can hardly find anything to mention here. The whole arrangements were extremely hopeless and not at all suitable for family. Facilities were very poor. I had to call the room service atleast 10 times to fix various problems. My child got locked inside the bathroom as the lock got struck, the room's main door also had simliar problems. To complain and seek assistance, the telephone was not working, no hot water for bathing eventhough it was very cold in Alexandria. It was a nightmare for my family.