This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.
The bed and the pillows There is no electrical adapter
Almost everything was perfect except the size of the room for a family of 4. The food arrived to the room not hot but a little cold from room service. Room size was small for a family of four. Beware if your flight arrives early check-in time is at 3pm!!!
My girlfriend and I spent a weekend in the city and we couldn't have asked for a better place to stay. The room was perfect for our needs, it was clean and everything was as we expected. It was convenient to several restaurants and shopping. would definitely consider straying here again. Parking is probably my biggest issue, it's a little too expensive and wish it could be complimentary to guests.
The Bed was so comfortable!!!
The staff was phenominal. They were professional and courteous the entire time. THe room was nice and very clean. Considering how much the room cost, i expected a little bit more, but it seems like you have to be very careful on what you do or else you will incur extra fees. To start off, parking was an extra fee. When we checked in we were told that internet and use of the spa area was complimentary. When i tried to login to the internet, I was given the option to pay for a day of use or a couple of hours. When my wife went to the spa area and asked if she would be able to use the facilities for free she was told no and given a price guide. Now i didnt expect free services, but i did expect that when i am told the spa is complimentary i assume it meant free use of pool, steam rooms, hot tubs, etc. Don't get me wrong. I came to this hotel just knowing it was expensive, but the rooms value alone just did not meet the cost . After a stay here, I would like to explore a lower tier of hotel within the city. I truly think i could get the same value for a much lower cost
The decor was just amazing and really enjoyed my stay. Simple words - pure luxury in everything. Impressed! :) It's no doubt is expensive to stay and valet parking kind of slow.
Loved the valet, design, location and overall customer service of team. Indoor pool was nice but more sun exposure/outdoor pool or larger deck would be great.
Staff was incredibly nice No outdoor pool (which every nice hotel in Atlanta has) and no movies or decent tv stations in room?!? We checked into hotel for a 'staycation' and wanted to sit by a pool during the day and get room service/watch movies at night and couldn't do either!!! Total disappointment and WAY too much money to not have basics like that. We ended up wandering through the mall because we had literally nothing to do there... huge waste of money.
Era muy cómodo y limpio El personal no es muy amable y no muchos servicios
La ubicación, en la mejor zona de Atlanta Cuando llegamos a las 12 de la noche, habiendo sido advertidos de nuestra hora de llegada, no teníamos habitación y tuvimos que dormir en un sillón cama. Como les dió vergüenza, no cobraron la noche.El personal de recepción era muy diverso. algunos muy malos
El personal era servicial en la noche, organizando el transporte... Conserje distante en el registro.
Buena ubicación. La habitación no estaba muy limpia. Las paredes estaban dañadas. El teléfono no funcionaba correctamente. La ducha goteaba un poco. Las toallas no tenían olor fresco. En general, fue muy mal y nunca me volvería a alojar allí
la camarera del bar: Tifany no
Excelente ubicacion, diseño moderno, excelente atencion, camas confortables. El baño es muy pequeño e incomodo.
Bien ubicado para ir de compras. No tenìan registrada mi reserva. Por suerte habìa habitaciones disponibles, no se que hubiera pasado si no las tenìan...
The rooms are getting pretty shabby and could do with a renovation...or at least new carpet.
The process of getting a room key took unusually long. And then the door to the room assigned to us would not open with the key provided. Took at least half an hour to sort out the problem and just get into the room.
I liked the location I hate that the parking lot was very small, only allowing parking for maybe 30 cars and if you didn't get one of those spots you had to walk a block or two to another parking lot. Its even worst when its cold!!
la atencion de personal, su ubicacion y la tranquilidad
Excelente ubicacion para la zona norte de Atlanta donde estan muy buenas tiendas y el ambiente es ordenado y tranquilo. Muy cerca de una estacion de Metro/Tren (Marta) como para recorrer toda Atlanta. Servicio de traslado a cercanias. Personal muy amable La entrada al Hotel estaba en reparaciones y la primera impresion fue mala. Las opciones para el desayuno (incluido en el precio) fueron muy limitadas.