Las habitaciones eran estupendas, y estaba en una zona estupenda Me gustó todo.
La decoración. Me sorprendió apenas entrar. El bar, restaurante, zona de la piscina, lounge, gimnasio y personal eran coloridos, divertidos y relajados. No hay microondas ni nevera disponibles. La televisión no estaba centrada con relación a la cama.
Me encanta el look pero demasiado concretas. Las habitaciones son casi como grandes celdas
Outstanding 5 star property, lots to do on-site. Obviously, very expensive.
Too expensive for the money n everything coz money there may be just for the rich people don't know what to do with their money staffs there look down on us coz we didn't wear fancy clothes or name brand bags will never go back there even I have so much money ... Nothing to like
The most comfortable beds ever and the best pillows. The balcony overlooking the pool made us just stay in and order room service. Want to find a reason to come stay again. Everything was just great. No complaint.
La habitación era espaciosa y de moda, me encantó la televisión en el espejo del baño. El personal era muy agradable y los restaurantes y bares de deportes eran excelentes. El hotel no ofrecía servicio de recogida o transporte desde el aeropuerto y los viajes hasta el hotel eran muy caros, pero es Dallas Texas.
Mascota era un poco alto
El tamaño de la habitación Había grupos grandes que hacían ruido y fiesta.
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
Great location an staff was very helpful
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
Desde el aparcacoches, conserje y recepción ... todos ayudaron con ideas de qué hacer y dónde comer en la ciudad. Nuestro viaje fue increíble, con todos sus consejos, incluso nos dieron cupones y direcciones por todas partes. Nuestra vista a la ciudad fue increíble!
Our room was on the first floor and we loved it's location. Thanks N/A
Great room space. Food is very good The location doesn't offer much other than proximity to airport. Airport is very close.
I was without power for 5 days when I checked in. They allowed me to check in at 1030 so I wouldn't miss the cowboys game. I called multiple times with questions, Michelle was friendly, patient, and extremely knowledgeable. There were plenty of fast and casual food options within 5 minutes of hotel. They took an extremely stressful weekend and allowed it to end peacefully. Literally nothing except the overly high non refundable pet fee. I wasn't able to bring my dog bc it would've doubled the price of the room.
The hotel was very centrally located to the places we wanted to go. It was very clean and nicely decorated. Very sleek and modern and very comfortable.
Engaging friendly staff, perfect location for my needs, close to DFW, easy access to major area highway. would like to see expanded menu at restaurant, but hardly a big negative
This property delivered a good value for a quality hotel during a major event - state fair plus major football game. The location was convenient.
The room I got was very cool! It was layed out with some odd angles and pieces of furniture that fit those spaces (eg, a comfy chair tucked in an angled corner), and was very well furnished (flat screen TV, very comfy bed, desk, etc.). The fitness center is one of the better hotel ones I've experienced, with 6 treadmills with individual TV monitors, plenty of other cardio equipment, and free weights. The indoor-outdoor pool is very nice as well. The hotel is very convenient to the DFW airport and surrounding areas, and they have a shuttle that runs to the airport. The staff was very helpful and went out of their way when I had a need. I will definitely stay here again when working in Dallas.
Was on business in the DFW Airport area and found this hotel to be excellent. The rooms were big and clean, and mine included a comfortable chair and love seat. The fitness center was very good by hotel standards (individual TVs on the treadmills) and the indoor/outdoor pool was cool. Since the rooms charge for Internet, I went to the lobby to use their free wireless service in the evenings. I would recommend this hotel for sure.
Oh My, What a hotel! I Laid down on this bed and felt like I was in Heaven. ( No disrepect to Starwood but this is the ultimate Heavenly Bed) What a room - Plugs for all your electronics. Coffee in Room and really nice bathrooms. Lobby has been remodedled and is a true gathering place- Fantastic!!! If you must stay out at the airport DO NOT STAY ANYWHERE ELSE!
The automatic revolving doors to the hotel were broke and there was only one instance during the four days where there was someone avaible to assist with opening the heavy door. The rooms were very nice and he beds were very comfortable.
Clean, comfortable, well appointed room. Like the range of food options - convenient snack bar in lobby, food in sports bar was better than expected, didn't try the fancy restaurant or room service. The food catered for our business meetings was quite good. Helpful staff. My room was on the side of the hotel next to the highway and I found the traffic noise a bit disturbing. If this sort of thing bothers you, you might request a room on the non-highway side. The fitness room was ok, and the pool was well designed indoor/outdoor, but had enough leaves in it that it seemed dirty to me so I didn't use it.
This is a great hotel and convenient to everything in the metroplex.
Nice hotel, clean room, solid stay. Recommend the upgrade to concierge level. For the small additional charge, received great breakfasts, nice 'happy hour' snacks, plenty of good soft drinks, water, etc., and even cookies at night.
Shuttle drivers were extremely helpful and friendly
The rooms have been recently renovated and the hotel is convenient to DFW Airport, Grapevine, Flower Mound, Southlake and Irving. I used the fitness center and it's well-equipped and well-maintained.
overall I rated the hotel excellent, the front showed great hospitality and very respectful. room service great and on time. the only opportunity was the staff in the gift shop not so friendly did not speak just rang you up I could have went to 7-11.
I would stay there again. The Staff is helpful and clean room's
Lo que tienen que hacer es un mejor trabajo de limpieza del lugar.
Nunca me apareció
Nada era malo en el hotel Nada, no me volvería a alojar
Sucio, descuidado, necesita una buena reforma. Incluso la mujer en el turno de noche en recepción era maleducada.
El personal fue grosero. Requería un depósito al llegar. Durante 4 días querían que pagáramos $10 dólares cada uno por hacer una revisión de antecedentes. Tonterías.
La ropa de cama estaba sucia Televisión estaba rota y no funcionaba Hotel muy anticuado... no se parece en nada a las fotos en línea.
Nada Todo, la habitación y el baño estaban sucios
Está justo en el aeropuerto... No desayunar...
Ubicación de DFW Un gran costo Se sentía sucia Los pasillos estaban sucios Fuga de agua desde el techo en el baño.
Oscura sombra espeluznante y personas que buscan
Instalación grande con cosas para hacer. La ancha de de baloncesto estaba cerrada a las 8 de la tarde. Las habitaciones eran modernas
Buenas y amplias instalaciones Wifi de pago
Todo fue excelente. El hombre de mantenimiento tocó la puerta a las 9:30 para limpiar el filtro del aire acondicionado. Pusimos el anuncio de "no molestar" en la puerta, pero aún así tocó. Lo hizo algunas veces y me despertó.
Mesa con peines, maquinillas, etc. para los pasajeros en tierra Habitación cerca del ascensor
Transporte gratuito hasta y desde el aeropuerto.
Personal eficiente, todas las comodidades disponibles y excelentes opciones de comida a disposición de los clientes! Nada
Muy buen servicio al cliente Algunas prostitutas afuera
El hotel estaba sucio.
Nos encontramos cucarachas en la habitación.
El desayuno completo NO LIMPIARON LA HABITACIÓN LA SEGUNDA NOCHE
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.
Staff was helpful with directions. Rooms were clean and nice. No drinks in vending machines on 3 different floors we tried. Only one snack vending machine that needs exact change on the far side of the other tower we didn't even stay in.
............. Someone was smoking weed on my floor because my room smelled like we had 4+ blunts going at the same time. Repeated calls to the front desk for assistance was completely useless. The only decent thing in this hotel is the bar, to drink away your anger for being stuck in this horrible hotel.
The staff was extremely nice. They were very concern about my issues. I was very upset because of the third party booking but the staff was very patient, polite and accommodating. My stay was enjoyable and the room was very clean.
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
The common areas were beautiful and staff was extremely helpful and pleasant. Our room, room 1913 in the South Tower resembled a cheap motel room on the outskirts of town. There were stains on the walls and on the comforter, holes in the wall, wall paper pealing from the wall... Overall status of the room was extremely poor.
Staff was friendly One of my families had dirty linens when they checked into their room. Another had a hole with mold on the ceiling. We had ants in our room. For the cost of the hotel I feel the rooms should be better and there should be some kind of breakfast included.
Loved the pillows and how big and beatiful it was! The staff were very friendly also I didn't like that there wasn't much to do inside the hotel but it's definitely no reason not to stay there
Parking servicio , sujeción
1. La alcachofa de la ducha empapaba el suelo del baño y la alfombra. Solicite una reparación, pero nada. 2. La comida estaba fría. Pedí sopa y me trajeron chili. Muy picante y ni siquiera pude quejarme. 3. El hotel tenía muchos clientes extraños entrando y saliendo. No es un ambiente profesional.
Sra. Cleo era muy servicial.
La hospitalidad y limpieza
La zona de la ciudad. El espacio del vestíbulo del hotel Los cuartos de baño son pequeños, no hay transporte gratuito, no hay Happy Hour en fin de semana