El personal fue grosero. Requería un depósito al llegar. Durante 4 días querían que pagáramos $10 dólares cada uno por hacer una revisión de antecedentes. Tonterías.
La ropa de cama estaba sucia Televisión estaba rota y no funcionaba Hotel muy anticuado... no se parece en nada a las fotos en línea.
Ubicación de DFW Un gran costo Se sentía sucia Los pasillos estaban sucios Fuga de agua desde el techo en el baño.
Oscura sombra espeluznante y personas que buscan
Nada Terrible. Nada más que decir, excepto que era terrible
Nunca me apareció
Lo que tienen que hacer es un mejor trabajo de limpieza del lugar.
Nada era malo en el hotel Nada, no me volvería a alojar
Nada Todo, olor y aspecto viejo. Un montón de niños corriendo, es un refugio para desamparados, no un hotel.
Nada Todo, la habitación y el baño estaban sucios
La experiencia es contradictoria. Algunas de las habitaciones están bastante bien, mientras que otras son marginales.
Sucio, descuidado, necesita una buena reforma. Incluso la mujer en el turno de noche en recepción era maleducada.
Me encanta el look pero demasiado concretas. Las habitaciones son casi como grandes celdas
La decoración. Me sorprendió apenas entrar. El bar, restaurante, zona de la piscina, lounge, gimnasio y personal eran coloridos, divertidos y relajados. No hay microondas ni nevera disponibles. La televisión no estaba centrada con relación a la cama.
Las habitaciones eran estupendas, y estaba en una zona estupenda Me gustó todo.
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
The location is very nice right next to a lake-river it's beautiful!
Great location an staff was very helpful
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
The most comfortable beds ever and the best pillows. The balcony overlooking the pool made us just stay in and order room service. Want to find a reason to come stay again. Everything was just great. No complaint.
Too expensive for the money n everything coz money there may be just for the rich people don't know what to do with their money staffs there look down on us coz we didn't wear fancy clothes or name brand bags will never go back there even I have so much money ... Nothing to like
Outstanding 5 star property, lots to do on-site. Obviously, very expensive.
El hotel estaba sucio.
El desayuno completo NO LIMPIARON LA HABITACIÓN LA SEGUNDA NOCHE
Muy buen servicio al cliente Algunas prostitutas afuera
Nos encontramos cucarachas en la habitación.
Great room space. Food is very good The location doesn't offer much other than proximity to airport. Airport is very close.
Our room was on the first floor and we loved it's location. Thanks N/A
Engaging friendly staff, perfect location for my needs, close to DFW, easy access to major area highway. would like to see expanded menu at restaurant, but hardly a big negative
I was without power for 5 days when I checked in. They allowed me to check in at 1030 so I wouldn't miss the cowboys game. I called multiple times with questions, Michelle was friendly, patient, and extremely knowledgeable. There were plenty of fast and casual food options within 5 minutes of hotel. They took an extremely stressful weekend and allowed it to end peacefully. Literally nothing except the overly high non refundable pet fee. I wasn't able to bring my dog bc it would've doubled the price of the room.
This property delivered a good value for a quality hotel during a major event - state fair plus major football game. The location was convenient.
The hotel was very centrally located to the places we wanted to go. It was very clean and nicely decorated. Very sleek and modern and very comfortable.
A comfortable bed and friendly reception staffs are very impressive. This hotel is good for layover. Although the airport transfer is complimentary, I had to wait 50 minutes at the airport. Furthermore, drivers are not friendly at all.
Bebidas y aperitivos en el vestíbulo para vender Todas las habitaciones tienen microondas y nevera Cuatro conjuntos de toallas en la habitación Difícil Papel higiénico Posición de papel higiénico en excesivo
Espacio extra de área de reuniones Los enchufes no funcionaban
Was on business in the DFW Airport area and found this hotel to be excellent. The rooms were big and clean, and mine included a comfortable chair and love seat. The fitness center was very good by hotel standards (individual TVs on the treadmills) and the indoor/outdoor pool was cool. Since the rooms charge for Internet, I went to the lobby to use their free wireless service in the evenings. I would recommend this hotel for sure.
The automatic revolving doors to the hotel were broke and there was only one instance during the four days where there was someone avaible to assist with opening the heavy door. The rooms were very nice and he beds were very comfortable.
Oh My, What a hotel! I Laid down on this bed and felt like I was in Heaven. ( No disrepect to Starwood but this is the ultimate Heavenly Bed) What a room - Plugs for all your electronics. Coffee in Room and really nice bathrooms. Lobby has been remodedled and is a true gathering place- Fantastic!!! If you must stay out at the airport DO NOT STAY ANYWHERE ELSE!
The room I got was very cool! It was layed out with some odd angles and pieces of furniture that fit those spaces (eg, a comfy chair tucked in an angled corner), and was very well furnished (flat screen TV, very comfy bed, desk, etc.). The fitness center is one of the better hotel ones I've experienced, with 6 treadmills with individual TV monitors, plenty of other cardio equipment, and free weights. The indoor-outdoor pool is very nice as well. The hotel is very convenient to the DFW airport and surrounding areas, and they have a shuttle that runs to the airport. The staff was very helpful and went out of their way when I had a need. I will definitely stay here again when working in Dallas.
Clean, comfortable, well appointed room. Like the range of food options - convenient snack bar in lobby, food in sports bar was better than expected, didn't try the fancy restaurant or room service. The food catered for our business meetings was quite good. Helpful staff. My room was on the side of the hotel next to the highway and I found the traffic noise a bit disturbing. If this sort of thing bothers you, you might request a room on the non-highway side. The fitness room was ok, and the pool was well designed indoor/outdoor, but had enough leaves in it that it seemed dirty to me so I didn't use it.
The rooms have been recently renovated and the hotel is convenient to DFW Airport, Grapevine, Flower Mound, Southlake and Irving. I used the fitness center and it's well-equipped and well-maintained.
I would stay there again. The Staff is helpful and clean room's
overall I rated the hotel excellent, the front showed great hospitality and very respectful. room service great and on time. the only opportunity was the staff in the gift shop not so friendly did not speak just rang you up I could have went to 7-11.
This is a great hotel and convenient to everything in the metroplex.
Shuttle drivers were extremely helpful and friendly
Nice hotel, clean room, solid stay. Recommend the upgrade to concierge level. For the small additional charge, received great breakfasts, nice 'happy hour' snacks, plenty of good soft drinks, water, etc., and even cookies at night.
Ubicación fácil de acceder desde el aeropuerto. El hotel era un poco antiguo. Cosas como el toallero en el baño no estaba disponible. En general un buen hotel.
Me encantó el desayuno como siempre. Muy bueno para los niños. Conexión WIFI ERA MUY FUERTE. Siempre me alojaré aquí cuando visite DALLAS!
Ten en cuenta ... Hay transporte gratuito al aeropuerto, pero no hay aparcamiento gratuito en el hotel. La experiencia del servicio de transporte era mala. No funciona a menudo. En nuestro camino de regreso. Tardamos 1:30 minutos esperando en el aeropuerto ... !
Me encantó el personal y el servicio al cliente! Esas sonrisas brillantes sirve gran hospitalidad de Texas! No había nada que no me gusta! El Gaylord es el hogar lejos de casa!
Me encantó todo lo que había que ver y hacer allí. Precioso! Todo el mundo era muy amable. La habitación era pequeñísima.
Lo reservé slo para tomar una ducha y dormir entre largos vuelosLa ubicacón buena pero desaseado. el cuarto tenía mal olor Ne molesto la sensación poco limpio
Hotel básico de estilo antiguo aeropuerto... accesorios en la habitación pero limpio!