Hotel rate and amenities. Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.
I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...
Clean, quiet even during major storms and tornado watches, this hotel was perfect when American Airlines cancelled my flight 3 times from DFW to Austin.
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :( The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?
Overall hotel was what I needed when my flight was canceled due to weather. Spacious rooms, comfortable beds and a bathroom with nice towels. The hotel was hosting the "Texas Foosball Championship" and apparently they were told they had rule of the hotel because they were all over with red solo cups making noise, until 3 am on floor 10 might I add. should also note I needed to be switched rooms when my door wouldn't stay locked properly. Slightly frustrating night when I just wanted to try to get a few hours of sleep before beginning another day of unintended flying.
I loved having valet parking, help with my luggage and great bed. I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
The young lady at check in ( forgot her name, but Hispanic). She has a great personality for her position, and offered a warm welcome. She was also very helpful and knowledgeable about the area. Our rooms were great with one flaw, the shower head sprayed water outside of the shower but we were able to adjust the head for the night. The breakfast was not the best but was grateful it was offered at no additional cost. And lastly, there is not a lot of parking.
Walking distance to the Parking Spot. Good to leave your car there, then walk back to hotel. There is a transport service to a nearby steak place. Roomy suite, quiet while we were there. Shuttle service is not free ($20 for 3 nights), and shared with other nearby hotels, so plan extra time for service to/from DFW. It took 30 minutes from hotel to airport. Calling from the airport on return, waited 30 minutes for pickup then rode around to other terminals - total of about an hour for a five-minute trip between airport and hotel. Parking Spot is probably a better choice.
Nice amenities very clean. It looked and felt the part. Staff was very kind. Stairs have a weird layout.
The room was clean, spacious and comfortable, and breakfast was great. The only options for dinner were to walk to Wataburger, or order Chinese or Italian delivery. Neither was a particularly satisfying option, and I ended up feeling stranded for two days because there wasn't really an option to leave that didn't involve getting a taxi.
Nice for the price but not much to do around the hotel unless you have a car
This Best Western ,was wonderful easy fine close to airport was plus for us, was clean an staff was friendly. Was quite also.
Very spacious and clean room. The best hotel for the price. Everything was great but on the last day I did see a cockroach.
Close to airport with free shuttle Needs eating utensils on suite. Toiletries are dispensed on wall units- no convenient bottles
The hotel over all was okay nothing to write home about. It's exactly what you would expect for the location and price. However the staff is amazing. They really did go out of their way to make me feel welcome and at home after a stressful drive and that was great. Coffee maker sucked
Nice room and service. Nice breakfast food NA
The staff was extremely friendly. Clean room!
good, clean, no problems, basic hotel with good clean bed and clean room no issues, just not anything exceptional
This was the perfect way to sped our 13 hour layover in Dallas. Too bad there are not more Element properties around, we would make it our first choice often. My wife thought the bed was wonderful, I thought it good but you can't please everyone all the time. This property sas perfect for us!
The hotel is setup for long term stay if you are in for business but very comfortable for short stays as well. We stayed 2 nights and left very early morning. The shuttle was setup the night before and they let us keep our vehicle there while we were away so we had transportation to and from the hotel and free parking. We found this room at a very very reasonable price (4 star spot for a 2 star price). We had a little trouble with reservations because they told us there was nothing special we could purchase for our first honeymoon night but then the manager that greeted us reported that is not so. The weekend night manager was great though. He made a big deal and all of the staff treated us exceptionally well. The rooms themselves are sleek and modern. They are a green facility; which we love. They do not sacrifice comfort for their LEED status. The beds were plush and comfortable, the kitchen was decked out, the showers were pleasant, and the sitting area was comfortable and spacious....
very nice hotel.big rooms with kitchen and very confortable beds. would recomend it. breakfast is also very good.
This ultra modern hotel is a fun place to go for somthing different. The hotel prides itself on being environmentally green in every capacity possible. The morning breakfast is AWESOME, I would stay again JUST for the breakfast. The rooms are fun, the bathrooms are great! The only downfalls are that there there is the hotel has an odd address...difficult to find on any map or GPS. The other downfall is that once you leave the hotel there is really no place to go in terms of walking (since it is located next to a highway and major road.)
This hotel was so awesome and it was such a fair price! We came down for OU/Texas weekend and it was really close to the downtown area.
I'm a Starwood Preferred Guest, and I prepaid for my room a month in advance (because I knew I'd be flying in late and had to get up early the next morning for a crucial client meeting). When I arrived I found that the staff had sold my prepaid room to another customer. To make matters worse, the staff treated me as if it was my problem and I had done something wrong. (They went so far as to recommend that I could share a room with another male guest.) IF THEY ARE WILLING TO GIVE AWAY A ROOM ON A LONG TERM LOYAL SHERATON CUSTOMER, WHAT WILL THEY DO TO YOU? I had a three day reservation, and they forced me to return to the hotel for the last two days. There were insects in my room, if that sort of thing matters to you. I highly recommend that you avoid this hotel.
Great hotel. Everyone was extremely friendly. Very helpful. You asked they had it ! The room was clean and beautiful. The kitchenette was fully stocked with pots and pans. They had a 24 hour shuttle that would take you 5 miles far. Very helpful. Love. Love. Love. What was very incredible was their breakfast. It was really good. Great variety. Most hotels have cold bagels and juice. Some fruit. But not the element. They had eggs. Potatoes. Gravy. Waffles Oatmeal. Fruit.
the grapevine mills mall is easy access to this hotel location. no complaints on staff or room.
Beautiful and modern hotel. We enjoyed the bath and room size. The amenities are nice. I really only have 2 complaints. First the male Hispanic front desk clerkthat checked us into our rooms wasn't very friendly. The other interactions I had with various other clerks were pleasant. I would ask that they be mindful to check the duvets because both changes were stained with bodily fluid. Would I stay again, absolutely I will make sure to do more thorough room checks.
We arrived early at the Hotel, our room was not ready yet. They put us in another room till ours was ready, so we didn't have to just spend time going nowhere. the room was clean and kitchenette had everything i needed. It was close to the airport without being to close.
Hotel básico de estilo antiguo aeropuerto... accesorios en la habitación pero limpio!
Lo reservé slo para tomar una ducha y dormir entre largos vuelosLa ubicacón buena pero desaseado. el cuarto tenía mal olor Ne molesto la sensación poco limpio
The location was fantastic for my needs. I was able to get where I needed to go without getting on the interstate. The door lock was finicky and I had to get two new keys. I was only able to get the Select Comfort mattress control to work once, & then half of the baffles deflated. The TV remote was difficult to work. I had to press the keys multiple times to get the channel or volume to change. The bath tub was slippery & it had been resealed but was peeling. The water pressure from the shower head kept dwindling.
Close to my ultimate location. I was able to cancel my auto rental and walk to my destination.
Location to airports, clean, friendly staff was able to check in early. Dated decor
Staff was extremely nice and accommodating, rooms were spacious and clean, and the beds were very comfortable. The basic cold continental breakfast, which is usually free most hotels, was too expensive
I liked the beds and it was a very nice breakfast. Room was nice. Part of the baseboard and the wall was falling apart in the room.
The hotel staff is very nice and the snacks they provide every day are great. The bathrooms were a bit un kept and in disrepair.
Closeness to airport, dining and shopping. No
Good price, location, breakfast, with comfortable rooms.
very helpful, competent and nice reception staff, location (close to the airport DFW), free Wi-fi & parking & airport shuttle nothing
I like the convenience and the staff. Pepper you are a great manager keep up the work.
The hotel was very clean and the bed was super comfy. The staff was very helpful and kind. The breakfast was surprisingly really good
It isn't close to anything worth eating or seeing, it is way out there
Good comfortable bed and good breakfast. Arrived late around 11pm and no one was at the front desk. We had to wait for some time before the staff showed up.
Good value for a really nice clean room No restaurants within walking distance
Yes the front desk told me I could not make a cab reservation before 3:45 for my 5am flight because the airport doesn't open their door until 4. If I had taken their advice I would have missed my international flight.
Clean rooms, comfy bed, very friendly staff. Loved the continental breakfast and the pool. The air conditioning in the room was incredibly loud and the vent was too small so the room did not keep a consistent temperature.
Friendly and accommodating staff. The elevator near my suite was not in service during the latter half of my stay.
We got the 2 bedroom suite. It was the size of a small apartment. It was amazing! We had plenty of room~ and the kitchen was a plus! The hot breakfast was great. Will definitely travel there again!!!
Staff was amazing. Rooms were spotless and tastefully decorated. Eating choices are limited in the evening.
The room fit our needs perfectly ~ there was plenty of room for all of us, we weren't on top of each other Location is kind of odd ~ there really isn't anything close by but it is only a few minutes away by car
We wanted a suite with 2 bed, 2 bath. Could hear plans from airport. Not much around for dining, it was kind of industrial.
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Shuttle to and from the airport Swimming pool closed due to mechanical problem and not available for use during our stay.
Hotel Employee as well as the morning staff, at the front desk were wonderful. Extremely helpful and went above my expectations to make our stay comfortable and convenient. Thank you!!
The front desk staff was absolutely amazing! They were warm and welcoming to our family, and especially attentive to our kids. We loved that they allowed the kids to pick out books from the shop to read and exchange each night.
This guest did not leave comments about this hotel.
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
Great location an staff was very helpful