I loved having valet parking, help with my luggage and great bed. I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...
After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :( The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
Hotel rate and amenities. Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
Clean, quiet even during major storms and tornado watches, this hotel was perfect when American Airlines cancelled my flight 3 times from DFW to Austin.
Overall hotel was what I needed when my flight was canceled due to weather. Spacious rooms, comfortable beds and a bathroom with nice towels. The hotel was hosting the "Texas Foosball Championship" and apparently they were told they had rule of the hotel because they were all over with red solo cups making noise, until 3 am on floor 10 might I add. should also note I needed to be switched rooms when my door wouldn't stay locked properly. Slightly frustrating night when I just wanted to try to get a few hours of sleep before beginning another day of unintended flying.
It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.
Mascota era un poco alto
La habitación era espaciosa y de moda, me encantó la televisión en el espejo del baño. El personal era muy agradable y los restaurantes y bares de deportes eran excelentes. El hotel no ofrecía servicio de recogida o transporte desde el aeropuerto y los viajes hasta el hotel eran muy caros, pero es Dallas Texas.
El tamaño de la habitación Había grupos grandes que hacían ruido y fiesta.
Desde el aparcacoches, conserje y recepción ... todos ayudaron con ideas de qué hacer y dónde comer en la ciudad. Nuestro viaje fue increíble, con todos sus consejos, incluso nos dieron cupones y direcciones por todas partes. Nuestra vista a la ciudad fue increíble!
Too expensive for the money n everything coz money there may be just for the rich people don't know what to do with their money staffs there look down on us coz we didn't wear fancy clothes or name brand bags will never go back there even I have so much money ... Nothing to like
The most comfortable beds ever and the best pillows. The balcony overlooking the pool made us just stay in and order room service. Want to find a reason to come stay again. Everything was just great. No complaint.
Outstanding 5 star property, lots to do on-site. Obviously, very expensive.
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
Great location an staff was very helpful
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
Habitación cómoda y grande, instalaciones un poco antiguas, pero agradables y limpias. Hotel cercano al aeropuerto con traslado gratuito y traslado gratuito a centros comerciales cercanos al hotel. Buen desayuno buffet.
trankilo y comodo no todo estaba bien
Oscura sombra espeluznante y personas que buscan
Buena ubicación. Cuarto con mala limpieza y faltaban focos.
la ubicacion , precio La tencion del personal poco personalizada, el servicio de comedores, poco eficiente,
Nunca me apareció
The hotel was very centrally located to the places we wanted to go. It was very clean and nicely decorated. Very sleek and modern and very comfortable.
Engaging friendly staff, perfect location for my needs, close to DFW, easy access to major area highway. would like to see expanded menu at restaurant, but hardly a big negative
Great room space. Food is very good The location doesn't offer much other than proximity to airport. Airport is very close.
Our room was on the first floor and we loved it's location. Thanks N/A
This property delivered a good value for a quality hotel during a major event - state fair plus major football game. The location was convenient.
I was without power for 5 days when I checked in. They allowed me to check in at 1030 so I wouldn't miss the cowboys game. I called multiple times with questions, Michelle was friendly, patient, and extremely knowledgeable. There were plenty of fast and casual food options within 5 minutes of hotel. They took an extremely stressful weekend and allowed it to end peacefully. Literally nothing except the overly high non refundable pet fee. I wasn't able to bring my dog bc it would've doubled the price of the room.
Transporte gratuito hasta y desde el aeropuerto.
Personal eficiente, todas las comodidades disponibles y excelentes opciones de comida a disposición de los clientes! Nada
Mesa con peines, maquinillas, etc. para los pasajeros en tierra Habitación cerca del ascensor
Was on business in the DFW Airport area and found this hotel to be excellent. The rooms were big and clean, and mine included a comfortable chair and love seat. The fitness center was very good by hotel standards (individual TVs on the treadmills) and the indoor/outdoor pool was cool. Since the rooms charge for Internet, I went to the lobby to use their free wireless service in the evenings. I would recommend this hotel for sure.
Shuttle drivers were extremely helpful and friendly
Nice hotel, clean room, solid stay. Recommend the upgrade to concierge level. For the small additional charge, received great breakfasts, nice 'happy hour' snacks, plenty of good soft drinks, water, etc., and even cookies at night.
The rooms have been recently renovated and the hotel is convenient to DFW Airport, Grapevine, Flower Mound, Southlake and Irving. I used the fitness center and it's well-equipped and well-maintained.
I would stay there again. The Staff is helpful and clean room's
overall I rated the hotel excellent, the front showed great hospitality and very respectful. room service great and on time. the only opportunity was the staff in the gift shop not so friendly did not speak just rang you up I could have went to 7-11.
Clean, comfortable, well appointed room. Like the range of food options - convenient snack bar in lobby, food in sports bar was better than expected, didn't try the fancy restaurant or room service. The food catered for our business meetings was quite good. Helpful staff. My room was on the side of the hotel next to the highway and I found the traffic noise a bit disturbing. If this sort of thing bothers you, you might request a room on the non-highway side. The fitness room was ok, and the pool was well designed indoor/outdoor, but had enough leaves in it that it seemed dirty to me so I didn't use it.
This is a great hotel and convenient to everything in the metroplex.
Oh My, What a hotel! I Laid down on this bed and felt like I was in Heaven. ( No disrepect to Starwood but this is the ultimate Heavenly Bed) What a room - Plugs for all your electronics. Coffee in Room and really nice bathrooms. Lobby has been remodedled and is a true gathering place- Fantastic!!! If you must stay out at the airport DO NOT STAY ANYWHERE ELSE!
The room I got was very cool! It was layed out with some odd angles and pieces of furniture that fit those spaces (eg, a comfy chair tucked in an angled corner), and was very well furnished (flat screen TV, very comfy bed, desk, etc.). The fitness center is one of the better hotel ones I've experienced, with 6 treadmills with individual TV monitors, plenty of other cardio equipment, and free weights. The indoor-outdoor pool is very nice as well. The hotel is very convenient to the DFW airport and surrounding areas, and they have a shuttle that runs to the airport. The staff was very helpful and went out of their way when I had a need. I will definitely stay here again when working in Dallas.
The automatic revolving doors to the hotel were broke and there was only one instance during the four days where there was someone avaible to assist with opening the heavy door. The rooms were very nice and he beds were very comfortable.
Instalación grande con cosas para hacer. La ancha de de baloncesto estaba cerrada a las 8 de la tarde. Las habitaciones eran modernas
Todo fue excelente. El hombre de mantenimiento tocó la puerta a las 9:30 para limpiar el filtro del aire acondicionado. Pusimos el anuncio de "no molestar" en la puerta, pero aún así tocó. Lo hizo algunas veces y me despertó.
Buenas y amplias instalaciones Wifi de pago
I liked the location to the trains going through downtown dallas. It is a high-rise hotel so some rooms overlook downtown. Yes, staff unfriendly and would not answer phone calls to front desk after hours of continous attempts went downstairs in pajamas due to the fact that the heater never worked. Maintance came in to room at 2am even though attempts were made beginning at 11pm. And, the heater was never repaired. The safe in room did not work. The reservation made through booking.com 2 days prior to arrival was not there. So after much delay at front desk and another credit card charge was able to go to room with no heater,no staff that would help, and a safe that did not work.
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
La zona de la ciudad. El espacio del vestíbulo del hotel Los cuartos de baño son pequeños, no hay transporte gratuito, no hay Happy Hour en fin de semana
La hospitalidad y limpieza
Sra. Cleo era muy servicial.
Close to airport with free shuttle Needs eating utensils on suite. Toiletries are dispensed on wall units- no convenient bottles
This Best Western ,was wonderful easy fine close to airport was plus for us, was clean an staff was friendly. Was quite also.
Walking distance to the Parking Spot. Good to leave your car there, then walk back to hotel. There is a transport service to a nearby steak place. Roomy suite, quiet while we were there. Shuttle service is not free ($20 for 3 nights), and shared with other nearby hotels, so plan extra time for service to/from DFW. It took 30 minutes from hotel to airport. Calling from the airport on return, waited 30 minutes for pickup then rode around to other terminals - total of about an hour for a five-minute trip between airport and hotel. Parking Spot is probably a better choice.
The hotel over all was okay nothing to write home about. It's exactly what you would expect for the location and price. However the staff is amazing. They really did go out of their way to make me feel welcome and at home after a stressful drive and that was great. Coffee maker sucked
The room was clean, spacious and comfortable, and breakfast was great. The only options for dinner were to walk to Wataburger, or order Chinese or Italian delivery. Neither was a particularly satisfying option, and I ended up feeling stranded for two days because there wasn't really an option to leave that didn't involve getting a taxi.
Very spacious and clean room. The best hotel for the price. Everything was great but on the last day I did see a cockroach.
Nice room and service. Nice breakfast food NA
The young lady at check in ( forgot her name, but Hispanic). She has a great personality for her position, and offered a warm welcome. She was also very helpful and knowledgeable about the area. Our rooms were great with one flaw, the shower head sprayed water outside of the shower but we were able to adjust the head for the night. The breakfast was not the best but was grateful it was offered at no additional cost. And lastly, there is not a lot of parking.
Nice amenities very clean. It looked and felt the part. Staff was very kind. Stairs have a weird layout.
The staff was extremely friendly. Clean room!
Nice for the price but not much to do around the hotel unless you have a car
good, clean, no problems, basic hotel with good clean bed and clean room no issues, just not anything exceptional