Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
Very nice, new and clean and convenient to the Niagara Falls attractions. The front desk was a great source of information for things to do in the area. `The breakfast needs some help. Understaffed and not enough seats.
nice location near the falls.. walking distance... love it was comfortable , I like the microwave and fridge... only one thing I didn't liked is I asked housekeeping for one extra towel and she left in the bathroom two hand towels for four adults.... no bath towels... I guess she misunderstood me..
The staff was very personable and pleasant. Great size room for 3 Adults. All in all our room was well kept up and kept clean. Great hot breakfasts. Quick check in and out. Very accommodating we needed a cot unexpectedly and it arrived by the time we did when bringing in our suitcases on arrival. The hallways and specifically by the elevators were not very clean. Water in the elevators and right out side of the elevators making it slippery, this was from others coming in from the pool area.
Beautiful new hotel near Niagara Falls, clean and well equipped. Very nice manager who tried his best to make up for an obnoxious front desk. Real neat rooms, very helpful room service staff. i would fire the entire front desk. They were rude and obnoxious most of the time. They gave us a lousy attitude when we called up to get our 3 rooms together. We had some power issues in the room and the service staff was very kind and considerate. They got the technician to come in and fix it.. The night shift front desk was condescending and rude and cast a very bad impression on my friends who were visiting from abroad. The horrible experience continued on the day of the check out and we were ordered to leave sharp by 11am. I finally got the manager involved who was kind and understanding.. He apologized for the inconvenience caused to us and accommodated our wishes. He admitted that for the staff at front desk, it was a work in progress...! Enough said!!
Clean & modern facilities. Polite staff. Only a 5-10 min walk from the falls. Dining area for breakfast was very small for the number of guests.
Within walking distance of everything. Friendly staff & newer facility. Had to have someone come and turn on the master unit to turn on the air conditioning and open the safe. They had problems with the key cards not working so I had to get it redone after being there for a day. Not a fan of the breakfast. Had a lot better at simular hotels.
Staff was friendly, rooms are nice and clean. The wifi is terrible. Apparently they have network issue since the front desk computers were giving them trouble.
Stayed for one night to see the falls. Perfect stopover point: clean, cheap, breakfast included , walking distance to the falls. Highly recommend.
Booked through KAYAK five minutes before arriving. Great price and excellent location. Walking distance to the casino. Friendly staff and very clean and appealing from lobby to room. Not very good water pressure
The building looked very modern and was adequately clean. The location is walking distance from the falls. The walls were paper thin - we were able to hear our neighbor's TV through the wall, their baby crying in the wee hours of the morning, and another neighbor having sex. My fiance sneezed, and our neighbor said "bless you" (she's not a loud sneezer). Breakfast was disorganized and chaotic. Nothing was placed in a logical order, there were so few seats and tables that people were sitting at the public computers in the lobby. The food was mediocre (pancakes, eggs, sausages, pastries, coffee), and we were given styrofoam plates and cups, and plastic utensils.
Su ubicacion, la gente del hotel y su precio Nada, todo estuvo excelente
el gimnasio es horroroso, las maquinas no funcionan bien y son 3 maquinas, eso no se puede llamar gimanasio. Estuvo en una habitacion apara no fumadores y olia a cigarro en todo el pasillo. Estoy segura de que se me quedo ropa en el hotel y ni siquiera han llamado para decir nada...No volveria jamas...
La ubicación del Hotel Respecto a las cataratas y la tranquilidad del mismo. El personal del Hotel estuvo muy amable y correcto en todo momento El hotel es demasiado antíguo. Necesita una reforma porque el Hotel está completamente desfasado
no esta nada mal para pasar un par de noches y ver las cataratas, aunque es mucho mejor alogarse en Canada.
Solo me alojé por una noche, así que no realmente contar ninguna experiencia
Excelente localizacion muy cerca de las cataratas El hotel luce muy viejo y no le han dado mantenimiento para el nivel de todos los holiday inn
Perfecta ubicación a un paso de las cataratas, lado americano y cerca del Casino y centro turístico de la ciudad. Servicios correctos (gimnasio, piscina, sala de juegos). Habitación media: algo más sencilla y antigua que el estándar Holiday Inn, pero espaciosa y limpia. Se oye el ruido de pasillo y habitaciones contiguas. No es un hotel romántico, pero si cómodo. Adecuado para famílias. El trato del personal es excelente. Parquing gratuito, lo que es de muy agradecer en la zona. Se oye el ruido del pasillo y de las habitaciones contiguas, puesto que las habitaciones no están muy bien insonorizadas. Pero no hay ruidos del exterior, con lo que así que se acuestan los niños en las otras habitaciones se puede dormir.
Ubicación El servicio era terrible. Primero, solo tenían una cinta para correr en el pequeño y mal equipado gimnasio, y esta no funcionaba. Además, el servicio de limpieza no limpió nuestra habitación, aunque hablamos con ellos y con el personal de recepción 3 veces para que lo hicieran.
Esta al lado de las cataratas, el personal es agradable, el restaurante del hotel es muy bueno y no es caro. En la acera del hotel para el autobus que va al aeropuerto.
Dispone de un estupendo aparcamiento, que para los que viajabamos en coche era una tranquilidad y facilidad absoluta
Este hotel tiene una excelente ubicacion en todo sentido, esta cerca del parque estatal Niagara Falls, esta cerca del paso fronterizo y tiene una parada de buses al frente.
La ubicación. Está muy cerca del parque natural de las Cataratas y del puente para cruzar a Canadá. Los empleados son amables y complacientes. El Hotel está un poco viejo y necesita reformas, además no tiene servicio de lavandería.
La ubicación y el tamaño de la habitación. El estado del baño de la habitación y tapetes de áreas comunes. Los pasillos son muy oscuros. Creo que el costo es muy alto para el estado general del hotel.
Falta de personal que geenra desatención
Excelente ubicación, limpio y a buen precio
Cercanía a la cataratas, restaurante/cafetería abierta 24 horas al dia, habitaciones amplias. Falta de medios de transporte. No hay comunicación entre el aeropuerto y el hotel y hay que acudir a taxi o shuttle.
La atencion del personal y su cercania a las cataratas del niagara No
No se respetó el valor de la reserva, nos cobraron demás, en la recepción solamente nos indicaron que comuniquemos esto en booking.com
El personal era muy amable, la ubicación era genial, fuimos andando a Hard Rock Cafe y falls... Nuestra habitación fue ascendida a la 6ª planta ya que estábamos recién casados, la vista fue fantástica! Habría sido estupendo si hubiera un jacuzzi en las habitaciones!
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.
Good location Breakfast food was overcooked
Friendly reception workers Bathroom was nice Comfortable bed Room 319 mold/mildew Unusable wifi signal No bacon at breakfast Terrible view and too far Depressing
We did not stay there long but it was very comfortable and seemed very accomodating
It was excellent! Everyone was extremely friendly and the hotel was very clean. The breakfast was great. Our room was the perfect size for the two of us.
Coffee in the lobby was awesome!
Room is standard, but very clean and comfortable. Breakfast is very good. Very convenient location and easy access.
Very close to the falls and very affordable rates. Room has not been updated in quite some time.
Very close to Niagara falls & other main attractions. Free parking so no need to worry on valet charges. Niagara Trolley is nearby hotel to visit all the attractions. Nice breakfast included. Value for money with comfortable stay for family. Breakfast time can be extended to little more.
location The hotel had a stale smell, the hall ways were filthy, the room also smelled, was dirty, had peeling wall paper, a running toilet, and the bed linens appeared to have been used. We cancelled that night, however there was no manager available, in this 24/7 industry, until Monday to authorize the cancellation without fees. The card I was given to contact the GM had an invalid phone number, email address, and website. It was very frustrating to deal with all if this while trying to enjoy a weekend away to relax and destress.
Close to falls Outdated and dreary. Poor breakfast.
Walking distance to the falls and the staff was friendly Run down, no wifi, beds where to hard, the pool was not kid friendly at all the breakfast was minimal. The television in our room was really dark and very outdated. And there were large extension cords running all through the halls into different rooms don't know why.
Close proximity to everything Needs to be up graded
the location everything else
I liked the convenience The room was dirty and dusty. There were spider webs on the lamps by the beds. The breakfast left much to desire. Very outdated. The elevator looks like something pulled out of the 80's.