Personal excelente Cómoda habitación Gran vista Una piscina impresionante y Cabana Fantástico Aire acondicionado No hay servicio de mini nevera
La habitación era bonita No hay bar o lazy river
El personal era genial. Limpio. Muchos restaurantes... las habitaciones eran agradables. Actualizado. Los precios eran geniales No hay refrigerador en la habitación. La piscina cierra a las nueve. Y no puedes traer tus propias bebidas en la zona de la piscina
La cama era cómoda No había agua caliente en la ducha.
El personal es increíble. Diseño y mobiliario perfecto. Fue divertido y el comedor del casino era excelente. Servicio de limpieza malo. Artículos no repuestos en nuestra suite. Cuando preguntamos, nos dijeron que iban cortos de toallas y café. Tomó nota pero no limpiaron la habitación.
El jacuzzi estaba cerrado...el personal empezó a golpear la puerta para hacer la salida a las 8 de la mañana... sin parar... La hora de salida es a las 12 del mediodía... nunca más!
The beds and pillows were horrible. I got charged for room service on my bill and im having a hard time of getting a hold of accounting to resolve it.
Room was nice and clean! Only one vending machine on bottom floor that didn't work half the time,wish roomservice was open later!
Criown Sam Marcos is beautiful and well kept. The front desk staff couldn't have been more helpful. Beds were a little hard. In the restaurant AJs, the food was ok but the wait staff was terrible.
Food was good in the Resturaunt Way too noisey and we had to wait an hour for our room to be ready.
Our server at the pool, Shannon, was the only thing we liked. People at pool allowed to bring their own coolers full of beer to the pool. Caused it to have a very trashy feel!
We stayed for our 10th anniversary. The architecture was super cool. We loved the building. We love the history and all of the historical pictures inside the lobby. Breakfast outside was delicious. They are in a perfect location to walk to almost anything you need. The pool area could use a facelift, but I'm not sure how they would fit that in with the historic nature of the whole property. It was still nice enough for swimming.
In addition to the usual taxes, we were charged a hotel 'resort' fee that was explained as for water and 'free parking'-when there is a charge for parking, it is no longer 'free'.
el parque acuatico paradaise si, no me gusto que me hicieran un cargo de 30 dolares mas impuestos diario sin previo aviso, cuando lo reclame me informaron que era por el uso de estacionamiento, cafe en el cuarto, por la disposicion de el gym, y uso del parque acuatico; cosa que estos servicios deben de incluirse en la tarifa del hotel como lo es en todos los hoteles. (cuando hice la reserva pregunte en el hotel si el uso del parque estaba incluido en la tarifa de hotel su respuesta fue afirmativa, que tenia derecho hasta 6 personas, nunca me aclararon un cargo adicional)
El bar cerraba a medianoche
Los jardines eran preciosos y estaban en excelentes condiciones. Las habitaciones son grandes y tienen todo lo que necesitas. La ubicación fue excelente. El gimnasio era increíble! La cama no era la más cómoda que he utilizado en un hotel. Especialmente por el dinero. Como es de esperar, el servicio de comida en el lugar es extremadamente caro. Tarifa de resort es alta y no opcional - ¡te convencerá de todos modos!
Nos alojamos una semana mientras visitaba parientes. Las camas eran muy cómodas, la ubicación era genial, el personal era muy profesional y cortés, el desayuno era bueno. La sala del desayuno estaba muy llena, pero eso era probablemente debido a todas las familias que se alojaban en Acción de Gracias.
All staff were friendly and helpful. Grounds were clean and well maintained. Rooms were nicely decorated with comfortable bed, refrig/freezer, microwave, huge shower and granite counters in bathroom. Breakfast was abundant with many choices and varied from day to day - nice when staying for more than one night.
Quite rooms, A/C was cold, comfortable bed, modern bathroom! Microwave and fridge! Convenient to where I needed to be ! Thanks to the staff I had an excellent day.
The hotel is new and clean. The staff were friendly and the room was superb.
Cleanliness was great, breakfast was great, beds were comfortable, facilities were well kept.
Appreciated all the facilities, the staff, location to 202 & 10 and 101, plus the hotel's cleanliness. There are smoking rooms next door to non-smoking rooms.
Best breakfast that I have seen or had at a hotel That was free.
Comfortable bed and room. Temperature was perfect ! Loved the bathroom and the shower actually worked great ( unlike in many hotels I've been in). Would stay again !
Me gusta la ubicación en la calle 16. Bares y restaurantes por allí cerca. Parque acuático divertido. Las habitaciones están un poco anticuadas. El Parque acuático era más pequeño de lo que me esperaba. No hay un montón de opciones para comer en el resort durante el verano.
Es un lugar agradable, con una cama muy buena Nada de que quejarse
Bonitas habitaciones por el precio, parque acuático de diversión, pero las piscinas estaban sucias y el suelo de la piscina quemaba los pies.
Staff was amazing and it was one of the cleanest rooms I've stayed in in a long time. The breakfast was also pretty good. Nope!
Breakfast was good, better than most. Felt safe, all doors were locked and needed key to get into hotel. Location had lots of restaurants and shopping nearby. Hotel was very hot. Air conditioner in room would not stay on. Tub was dirty.
Breakfast spread was nice. Parking was very easily accessible to the location of our room. Carpets were filthy and housekeeping wasn't great at stocking hand towels and wash cloths during our 3 day stay. During our 2nd night we had left early morning and returned evening out door to our room was left open. Front desk didn't seem bothered.
Great breakfast. The restroom light did not turn off, even with the switch to off position. Stained carpet.
The pool was not really very heated.
Cleanness and breakfast No
The overall experience no
We will never stay there again service Cleanliness and over all terrible
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location was perfect for our event. Gym upkeep is not good. Equipment did not work like it was suppose to. A little outdated equipment, except for the Barbells, which you can always use. No Towels or Water. Room was extremely warm and muggy. Also, no NFL channel on T.V......bummer.
breakfast morning staff afternoon staff, cold pool
Vino en la happy hour, aperitivos, bañera de hidromasaje y piscina, facilidad de usar restaurante mexicano al lado del vestíbulo.
Me gusta los servicios que ofrecían. Sin duda me alojaría allí de nuevo.
Restaurante, actividades sociales, decoración, entretenimiento, ubicación, artículos de refrescos y aperitivos, políticas de mascotas. Botella de agua $4 en la habitación.
Cleanliness Breakfast was tasty and diverse options Solid walls and beds and floors and doors Quiet and dark Exercise room is spectacular Clean and upscale linens bath and bed Mini fridge available immediately on request at check in TV could be larger Bathtub/shower combo instead of only shower for smaller kids Sauna would be nice Double rooms could be a little larger.
Ice machine was broken on my floor and the next. Also they listed they have 24 hour Starbucks, but you have to go to the courtyard hotel next door.
El personal es muy amable. Gran ubicación. Gran relación calidad-precio. Sin duda me alojaré aquí de nuevo.
Las camas eran fantásticas! En algún lugar de mi reserva venía el nombre "aeropuerto" ... pero estaba relativamente lejos del aeropuerto! También nuestra habitación tenía un olor a humo...
Habitaciones renovadas son muy cómodas y elegantes. Las habitaciones de lujo tienen un patio y ducha. Todo el personal del hotel era muy amable y servicial. El desayuno buffet es abundante y está bien de precio. Las zonas públicas han sido bellamente renovada. No me gustan nada
Las habitaciones estaban bien. La zona tenía muchos restaurantes a poca distancia. Cerca de la autopista y de fácil acceso. Nada
El personal fue servicial y muy acogedor. Nos cambiaron a una habitación mejor, al lado de la piscina, por sólo $10.
No sentía acogedor
El personal era muy agradable Horrible, debería haberlo sabido cuando me registré, como la gente delante de mí se quejaba acerca de las habitaciones. los escombros de construcción por todas partes. Parece que los pasillos no habían sido aspiraron este año. El aire acondicionado no funcionaba en la habitación, sólo tiraba aire caliente. El lavabo constantemente caliente, nadie fue capaz de apagar. Hacía mucho calor. Además, las puertas no funcionaban bien. Cuando preguntamos para cambiar de habitación, nos dijeron que no había ninguna disponible. Me parece chocante ya que sólo había un puñado de coches en el aparcamiento.
Staff was very friendly and helpful. Love the location - easy walk to arena and convention center and light rail. Plenty of restaurants, clubs, live music choices nearby as well. While I didn't mind, some may be put off by the need to leave the hotel and cross the plaza to access fitness center and breakfast. Both are well worth the "inconvenience"
This hotel is Nice and clean. The interior design is modern. The location is perfect if you want to take a stroll around downtown. From the front entrance, you can see the US Airways stadium, the Chase stadium or arena (sorry, not a sports fan) and just a few minutes walk away. Also it about a five to ten minutes walk to Heritage Square. One minus is the room we stayed in had only one chair and a long sofa for seating. Having just one chair made it tough for two of us to enjoy food or coffee in our room. I recommend friends to stay there, but because it's downtown, don't be surprised about how expensive parking can be, $23/night. None
Room was clean and comfortable. Staff was friendly, courteous and professional. Only guests can enter the guest room floors. Our room's thermostat was not working right. Our room at the lowest temperature was freezing but at any higher temperature our room would be way too hot. There was no door on the shower which caused water from the shower to get on the bathroom floor, making it slick and a fall hazard. Our bed had no sheet, just the comforter and a small throw blanket. We had to request a sheet and add it to the bed ourselves. We had a very difficult time getting comfortable enough to sleep.
I liked the location, the décor, and the amenities and perks included with the hotel room stay. Overall, a great hotel. :) I did not like the design of the shower, where it was only partially enclosed with a glass wall, where water could spray out onto the bathroom floor. The mattress was a little hard, and the pillows were a little flat.
Nice place No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.
Cleanliness Room service took forever to show up...2hrs later
Pool area Remodeling taking place. Air conditioner in room was loud.
The staff were all so friendly and accommodating. The price was fair enough considering that breakfast wa sincluded.
Reasonable price, clean Pillows way too puffy or balloon style. Not comfortable at all. Most hotels have a variety to choose from. Will definitely be bringing our own pillows next time.
Friendly staff when we arrived. Clean room. Great location. When we took the kids to the pool, the staff immediately brought towels out there. The beds were very comfortable. Breakfast was good. Overall a great stay. We would definetly stay there again
Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything! nothing.
Many luxury features. Service very good and happy hour nice. Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.
Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel. They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.
Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide. Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.
My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
Everything! Very Unique.
Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great! Smoking in the general seating areas outside
Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout. Room needed updated
We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.