I really liked the cleanliness of the hotel. The beautiful view didn't hurt at all. I am a fan of iguanas so I loved watching them. The shuttle driver was very nice and punctual. The staff were very friendly. The continental breakfast was not what we expected but we ordered side items as well. A traditional continental layout would be more convenient than having a waitress bring a bunch of cereal boxes for one to choose.
room was a decent size facilities were ok, decor was ok desk staff very friendly free shuttle to several areas nothing luxurious the location isn't great: windward side of the island and no bus routes dining staff a little slow
The room was very comfortable and the breakfast was good. But pity that web site said pool under renovation, but whole hotel was. Could have done with more signs to indicate how to get to and from the beach as parts were circled off.
Great location with attentive staff. It is going to be a beautiful hotel once the construction is finished. The staff are all sensitive to the hassle construction causes and go above and beyond to accommodate all needs and concerns. We were well aware of the construction when we booked so it didn't really bother us. I was there for a conference but if I had been looking for a romantic serene get away I would not choose this hotel until the construction is finished. Otherwise, great location and great staff. Difficult to enjoy the ocean front patio at any point due to the constructions noise.
Location is great Room service was terrible. They couldn't get a tea order right. I had to call 3 times to get a tea with sugar and cream. They messed up a fruit bowl order. Super loud music playing outdoors by the pool till 7pm that was audible inside with the doors closed and with earplugs in. Outside cafe: Ice cream was melted. Served incorrect drinks. Overall very poorly managed facility for its caliber. Much better in past years. I have been coming here for 12 years and this is the worst I have seen it. Sad to see the decline.
Un muy buen hotel, muy buena ubicación, buen precio por la estancia. El desayuno buffet era muy bueno.
Todo, sobre todo la ubicación, el bar de la piscina y el restaurante. El personal es muy amable. Que tuve que dejar la habitación pronto
Comfortable beds with a kitchen and utensils to use. George town is very close Only gave two towels everyday. No nightlife bar close.
I liked that it was much cheaper than other properties nearby (for a reason though - see negative comments). I like the location and the staff were friendly and helpful. The pool was in great shape. I like having the convenience of the little grocery store in the lobby area. I didn't like that there was no wifi in the rooms, and that the wifi in the lobby was not reliable. There were several things about the hotel and our room that were just run down - sliding door to balcony didn't work properly, no sink stopper, no blow dryer, phone didn't work, elevator was very dirty. To be fair, they are going through a renovation, so depending on how much $$$ they're putting in to that, things could change dramatically (and the price increase). Looks like it will be a while though.
Treasure island is uninhabitable. They are tearing it down and the construction workers are living in the hotel. Everything was disgusting! The room that they did give us was filthy with pubic hairs on the bed! This hotel should not be available for booking.
it has a kitchen and a balcony limited supply's in kitchen pilled worn linens worn mattresses mold in bathroom and bedroom no space a sock was found in my bed that was from the last guest no towel mat breaker kept tripping in room coffee maker didn't work sliding door took two people to open it. it seemed like it weighed 500lb tons of extended stay kids in pool no adults jacuzi did not work maid was rude and screamed at us everyday tv was slightly larger than a kindle