The Staff was very polite and helpfull.
Staff service. Room view for the amount of money paid, overpriced room service with not so high food quality
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I like the design of the hotel the most. Lobby area is very spacious and nice. Breakfast was wonderful. Rooms are very nicely decorated with simple zen design. The bathroom area was very well planed and nicely done. The restaurants were not up to their standards. The food was average and the price was certainly high.
Helpful concierge desk. Very helpful indeed. Very small issue, of when we received a tiny bottle of ketchup in our room, which was opened / partially used. I'm sure it was an oversight, but it would probably offend an infrequent traveller.
The location is in a great part of Kyoto, within walking distance to lots of sights and restaurants. Staff was very accommodating and helpful. Bathrooms were huge and wifi signal was reliable. It wasn't a big deal, but the towels were kept in the closet and the hair dryer under the TV? Just a bit confusing.