Staff was very friendly and eager to please. Our room wasn't ready when we arrived so they upgraded at no charge. Beautiful building. Cannot recommend highly enough.
Very friendly and accommodating staff. Nice exercise room. Good location for walking into Madison for shops and restaurants. Nice to have the shuttle to and from the airport.
location is perfect it would be nice if they offered free breakfast paying extra for parking
The location to entertainment and attractions. Food was excellent.
Wonderful and welcoming staff. Great location right on the square..
Location and proximity to the event I was attending. The Wisconsin Ironman was held at the Menona Terrace and this was a short five minute walk to the event. Service and accommodations were top notch. Underground Parking was sparse and tight given I drive a full size vehicle. Managed to find parking but if there are any drawbacks on this hotel, this is all I could find.
We left an item in the room, called within hours but they were not helpful in retrieving the item. Very disappointed that they could not have made a little more effort in returning the item (it was not valuable, but was sentimental).
Great Lake view
Definitely recommend this hotel. Great location, very clean and comfortable.
The location was convenient and the room was clean. Everything was satisfactory. Enjoyed the hot tub and pool. I was surprised by the smaller size bed and pillows. I regret not having brought my own pillow. The bedding was not comfortable.Thin blanket. I prefer having a sink separate from the tub/toilet area. It makes it easier for more than one person to get ready at a time. The TV was directly across from one bed if that matters to whoever is in the other bed. Only shampoo not cream rinse in the bathroom. Every place I stay has both. Usually I bring my own but forgot this time. That was a bummer. There was nothing major to complain about but would try another place before staying again.
Convenient to highway for a weekend visit. The room was very comfortable, great pool and hot tub area, and a really nice breakfast. Easy access to Capitol area.
Nice quiet stay o Room smelled like someone had previously smoked in it though it was non smoking room also room seemed damp no matter how we adjusted the air conditioner
It was clean and seemed to have amenities that would be nice if I was there longer than one night. I selected this hotel for the free airport shuttle. When I checked in and asked about the shuttle they told me they needed a 24 hour notice. All they could offer was to call a taxi for me. I said I could do that myself. Not happy. Also the bed was not very comfortable.
Nice big room. Good breakfast. Second floor was awkward. You had to take elevator up and it was slow. I often simply walked out the back door and walked around to the front of the building simply to get to the lobby or the pool.
Clean, comfortable room. Breakfast was good.
Clean & comfortable room. Un-cleaned parking lot. Main entrance parking was blocked by hotel cars and there was no place to stop and unload luggage on a snowy day. Had to park far from the lobby entrance and drag bags in over 6 inch snow covered road and walkways.
Good breakfast and location. Bedding was old and worn. .areas of the hotel had unpleasant smell
Accommodations met our needs. The rooms were comfortable and clean. Our sausage at breakfast was cold, but otherwise it was good. If there had been a microwave I would have just heated them up. The eggs were hot
Staff was awesome -- friendly, helpful, engaging. The room was clean, well laid-out, functional. Super-close to the square, easy parking, good breakfast. Nothing.
Location, Breakfast, small loby bar Air conditioning unit was loud, fan was strong - blowing directly on bed. Was there for 2 nites - never did get this figured out for temp.
Clean No ice machine on the 4th
The staff are friendly. The facility is clean and well organized. And it is in a very good location.
The staff was very helpful and their shuttle service was very convenient and cost effective, it covered 3 miles from hotel and to airport. I did not have to rent a car or use a cab for my 3 day visit I would recommend this hotel and is a great value.
All staff was friendly, welcoming, and helpful. No major complaints.
This guest did not leave comments about this hotel.
Friendly staff, very comfortable room, complimentary happy hour on weekday evenings
Ease to get to. Good breakfast area and food quality was better than average. They were understaffed when we arrived to check in. The manager was putting in as good an effort as could be expected but people were waiting too long to check in.
Location. Location. Location. No.
Location. Amenities included. Friendly staff. Excellent breakfast. A bit dated but everything super clean. Apples brown inside.
As a choice hotel gold member I expect the best but the only thing that was really up to par with other choice hotels was the breakfast. I did not like the fact as I checked in another group was checking in and was told that their card would not have the hold put on it for incidentals while my card had a balance holding it. Also, $150 is a very high rate for incidentals.
Nice clean hotel. Free breakfast and nice pool and hot tub.
Very clean, nice suites for the price. Staff could have been a bit more welcoming, but they weren't rude by any means.
Quiet, comfortable, spacious room
The room was spacious and clean, the beds were nice and soft, the staff was incredibly helpful and even gave us a ride to the bar since we had enough people to warrant a shuttle, and in the morning the breakfast was much needed and well appreciated. Didn't notice any restaurants immediately next door to the hotel. Most likely would require a short drive.
Good accommodations. It took nearly 30 minutes to get breakfast, which was not even very good, mediocre pancakes and dried out sausage. They advertise it as a nice hot breakfast but it really is a waste of time and money.
The bed was so comfyyy Just the location
The doors make such a loud slam. That was the only thing that was disturbing. Especially at 2am.
Rooms were large and breakfast was included with the room. Was a continental breakfast, but offered made to order eggs or pancakes. Tucked a way a bit, but still easy to find.
Very good made to order breakfast:)
I guess the only thing I could really say was the room was clean. I don't normally write bad reviews, but this stay was just not very enjoyable. I was disappointed because the pictures made the place look brand new, but it was far from that. The bed sheets and blankets were very thin and the pillows weren't very good. The heating controls simply didn't work, and we couldn't stop the thing from blowing air constantly, so we were cold. It was also a noisy heater. The cleaning people seemed to be up extremely early, vacuuming the next room for what seemed like hours, and banging into the wall with the vacuum constantly. So, unfortunately, overall I was not very impressed or pleased with our stay here. I asked for a comment card to let them know directly and they referred me to post on TripAdvisor. I hope they get the note, just so others can have better stays!
Musty smelly room. Had to change rooms. Headache every morning.
Staff was great. Very accommodating and always greeted us with a friendly atmosphere.
The hotel is configured with parking floors the lobby and guest rooms, making it easier for those with luggage The breakfast arrangement as excellent, as was the food. The rooms are unusually comfortable and well-equipped. Our room was not ready when we arrived, even though it was 4PM.
We had a more compact room this time which was still comfortable, the only inssue was the bed was positioned opposite the air vent and would blow directly on you each time the thermostat clicked on.
More than anything else, the staff was outstanding - kind, helpful, friendly, polite! Also the location is fantastic and the breakfast was actually delicious.
I really enjoyed staying at the Hampton downtown. It was a nice hotel that met our needs. I did not enjoy the parking. Only one car per room is allowed to park in the lot
Incredibly friendly staff, super clean rooms/halls/building, beautiful view of the city! Construction going on right in front of the building, outside of the room, made it impossible to sleep. Would have like to have known ahead of time but not the hotels fault.
Picked it for the proximity to state street because we were going to a concert at the Orpheum. Every employee was really friendly and knowledgable. Very clean. Plus two unexpected but awesome bonuses: free breakfast and free shuttle down to state street!!! I don't think I disliked anything about the entire stay!
The room was well appointed Everything except the interior of the room was under construction and they put me in a double when I needed a single king.
The room, the highland club, were very nice. The staff (Tamika) was very helpful and accommodating. Funny too. Angie the bartender was also nice. Though free, the breakfast buffet was not organized and food wasn't brought out quickly enough to keep up with the demand. Had to wait for a clean table and silverware.
Close to the university which was a plus since my son was getting a second look to decide if he'd like to go here in the fall. Liked that they had a shuttle, but we didn't use. Good breakfast. Nice friendly staff. Comfortable rooms. Ran out of some food and especially coffee at the breakfast. We were there at 8:45/9:00. Nothing else since we only used the room to sleep and that was fine.
The Graduate was amazing - Great service Great soaps/snacks/etc Clean Comfy bed Fast hot water Water pressure in the shower was low, but otherwise great
Very comfortable. Easy access to downtown's best. Sparerib pie for breakfast. Looking forward to returning. Heavy rain kept us from enjoying the beautiful rooftop lounge.
Excellent location to visit the university. Nice lobby and Portage Pi is great. Nice vibe. Clean rooms. Would stay again. Location and nice hotel outweighs the noise at night. Room was hot so we opened the windows to sleep comfortably. However, the noise from the street was very loud until well into the early hours of the morning. So we had to be hot or have loud noise. Kept the windows open all of second day to cool down room so we could keep windows closed at night. That was better.
Staff was friendly and helpful after we checked in, especially after we left and discovered we had left items locked in the safe. They retrieved them, put them in a cab which got to the airport before our flight left. (Everything was there, including the cash!). It is very modern, which my husband wasn't fond of, but it was clean, quiet, and very roomy. The king suite with kitchette was very handy. A little pricey (for Madison), but good location to west end of campus. The lobby bar was very reasonably priced. The "free shuttle service" to the airport wasn't available when we landed (I had called ahead and told they couldn't reserve for arrivals). The staff at the counter was not helpful when we arrived by cab at the hotel, but we spoke with the manager who took care of everything (and changed my view of the hotel to a strong positive).
Bar/Restaurant staff were phenomenal. Chef was a talented, kind, and generous. These personal touches saved the day. Super comfortable bed and I really appreciate the kitchen and love the shower. Internet was not reliable (though the staff did apologize and offer a free breakfast for the inconvenience). The hotel shuttle has a very limited schedule
It was super easy and the staff was really helpful. The rooms were nice and clean.
Great service! Very helpful staff. Made me feel at home. Would be great for out visitors.
Very nice - updated and staff was great. Recommended a nearby Supper Club and it was superb
weeknights offer socials (2 free drinks per adult/night) and fresh baked cookies - some nice perks! lots of options for breakfast! pool is very clean and the hot tub is kept very warm beds & pillows were VERY comfortable! parking got a little interesting at night time on the weekends, but we made the best of it :)