Close to airport, staff were friendly but one day, i wanted to have our room serviced but I came back before the housekeeper get to our room and the tip was gone. The guests by our room was very noisy. I don't mind if it's before 12am but they were partying until 3 to probably 4 in the morning. I couldn't get a good night rest.
breakafast buffet was superb. rooms are too old. need to renovate.
nothing Hotel room is dirty - bedclothes are dirty and have holes... Bathroom is not cleaned properly ( wall full of dirty stains, ceiling has mildew, towel handler has never been cleaned, bathtop is rusty etc...), 15 years old iron without water etc... i had dinner in their "Rotisserie" restaurant - same problem of cleanliness ( table cloth with stains : sauce? wine? ). I needed to wait 10 minutes to get my tea during breakfast. Internet very slow. this hotel is overpriced and shouldn't be referenced by booking.com ; so far, a very bad experience in this hotel. it doesn't worth the price ( it looks cheap but it's overpriced regarding service and cleanliness.. ). Even some 2 stars hotels are cleaner. if booking.com interested, i kept pictures.
excellent location, friendly staff and great restaurant rooms are old fashioned and need to be renovated.swimming pool very small for a 5star hotel, better to call it a 4 star place
The hotel was clean and nice. The air conditioning worked extremely well. The bed was soft and extremely comfortable. The TV didn't work properly at first. There was sound but no picture. We called the front desk and it took just over 30 minutes for the guys to come fix it. By that time I had already found the problem and fixed it, and called the desk to cancel the repairs. But the guys still came to fix it 15 minutes later. This is extremely annoying at midnight when I'm about to go to bed with my wife. I want to find the owner of this place and go knock on his door at midnight for no reason.
Price and service Food
Location It needs remodeling and it need cleaner carpets
La ubicacion Me dieron una habitacion en el otro ala del hotel... las puertas de la habitacion eran de papel y estuve toda la noche oyendo pasar gente. El personal de la recepcion no me ayudo a nada, pasaban bastante de todo. No hay mando para el aire acondicionado, que hacia un ruido horrible.
La amabilidad del personal, el cuidado de las zonas comunes y un copioso desayuno. Buena ubicación para visitas culturales y bares y restaurantes. La habitación standard es muy básica, por el precio. El resto, bien.
Good central location in Ermita. Includes breakfast in the morning (ok quality, nothing great).
the front desk staff the little roach crawling on my bed one afternoon, the small size of the room for the price
Near of St. Luke Medical Center Front desk receptionist are not willing to answer if you have a questions about the room
Close to mall and embassy. Friendly staff. Room on 6the floor and Elevator out of order
Staff was excellentComplimentary breakfast was excellent.The security outside who opened the door every hour of the day were excellent.Location was very good.The view from the patio by the restaurant was nice.The restaurant staff were very nice
We liked the location, very convenient to atm, food, stores. But after dark there are homeless around. View out window was good. Room size was good. Buffet was best in restaurant. (See the bad parts of this review because they FAR outweigh the good). Bad: A/C was noisy and leaked on the floor, smelled of mildew, carpet was filthy & stained, shower burnt us, hot in elevators & lobby, welcome drink so small it's a joke, room service menu missing items advertised, they charge ALOT for free local
Just a basic room. Not as advertised. All though the room was clean and affordable I booked for 2 adults and 1 youth. Their was only 1 small bed. In a very large room. And if we wanted a second bedroom it was $20 more. If we want more pillows it was $10 more. If we want blanket 10 Nightly
The Hotel has a victorian feel of elegance, with a large ltiled floor lobby with soft furnishings. The wide tiled stairway leads to a firstfloor balcony overlooking a courtyard, this also has soft furnishings and a snooker table, plus a cage with two love birds in the corner. two coridors left and right lead to the rooms. there is also a top floor with more rooms. This was my second stay at the hotel and we were upgraded to a similar sized room with a kitchenette, however the room had a older although well maintained aircondition unit. Unfortunately mice were getting into the room. It was very noisy first thing in the morning from staff and guests alike. The room was right next to the stairs leading to the top floor and worse still opposite the linen supply cupboard were the staff would congregate talk and chat loudly early in the morning 5:00
I was satisfied with the location. Walking distance from the Nationalé museum and from Intramuros.The hotel was clean