la ubicación del hotel, el interés de la Manager de solucionar los problemas. Es un hotel lúgubre, oscuro, casi tétrico, poco acorde con la luminosidad de Miami Beach. Paredes de color verde casi negro y techos marrones. Poca luz. Los pasillos tenebrosos. Parecen sacados de una pelicula de terror. Una pena.El servicio de habitaciones lamentable, la primera noche nos encontramos que no habían cambiado las sábanas del sofá cama y estaban sucias y con la cama sin hacer. El tercer día nos encontramos que no habían hecho la habitación, y nadie supo darnos respuesta. El quinto día y tras la intervención de la Manager nos encontramos a las 5 de la tarde que tampoco habían arreglado la habitación y tuvimos que volver a reclamar que la hicieran. Un desastre total y absoluto. El personal de habitaciones en muy poco profesional
Esta bien situado, cerca de la playa, comodo respecto a las suites, el personal de servicio de recepcion excelente (destacando entre ellos a Orlando y jc) Se oye bastante a los vecinos de las habitaciones, el desayuno muy muy escaso y repetitivo.
hotel muy centrico , pero a la vez muy tranquilo con la playa muy cerca , servicio de hamacas gratuito . el desayuno , muy justo
es un hotel moderno,la decoracion es bonita la habitacion es genial ,la hubicacion es buena el colchon muy blando,y el desayuno muy pobre
la atencion del personal ha sido excelente asi como la habitación por disponer de un salon, cocina y dormitorios independientes. estaba en la habitacion 303 y notaba ruido del aire acondicionado del pasillo que no se podia apagar. Debería estar insonorizado. Tuve que utilizar tapones para los oidos. No obstante es un problema que solo afectaba a esta habitacion y me ofrecieron cambiarla. Con los tapones, ya decidi no cambiarme.
Las habitaciones son preciosas y muy grandes. EL personal es muy amable y hablan español perfectamente. La luz en las habitaciones cuando anochece es escasa.
su gente y la atencion que el servicio de la habitaciones no es bueno
Las habitaciones eran espectaculares El desayuno no se ajusta a nuestros gustos
la unidad de aire acond se descompuso y no me dieron otra habitacion
Realmente quede fascinada con el hotel, es sencillamente espectacular, las habitaciones son muy cómodas. El personal que trabaja en el hotel es muy amable, y sumamente profesional en especial Carlos Hernandez del front desk se anticipa a las necesidades de los huéspedes, es impecable en su trabajo.
We were fortunate enough to have a pool/ocean view room with a balcony. The view was gorgeous, especially in the mornings as the sun moved up. The room was small but well laid out so that it didn't feel small at all. The bathroom was well designed and appointed as was the closet. The staff was extremely friendly and although the service was somewhat continental.. we were on holiday and didn't mind things taking a bit more time. The facility has beach access behind the pool so, you're never far from the water and sand. We are actually from Miami and were looking to get a change of venue for Thanksgiving and this was ideal. Nothing really.. I suppose that it would have been nice to have in room coffee, but that's a WPP.
The walls are pretty thin and noise can be an issue.
The hotel is located right on the beach with an amazing swimming pool too. Because it has just been refurbished everything was NEW. With in a short walk to Lincoln for fabulous shopping and food. Parking was $60 per 24 hours.You can park and the Miami garage across the street for $35. We have a strange smell in our room at times.
- staff super nice, flexible and make you feel at home - location is fantastic - beach (even though they charge u $19 for an umbrella, but chairs are included) - bed is pretty good - price too high - very very small rooms - pillows didn't have cover under the sheets and the pillow was yellow and smelled terrible -- but for the second I tried it felt amazing! - room was pretty clean, not spotless clean (some hairs on the shower)
Completely disorganized. Awful service. Food and pool servers are COMPLETELY oblivious to anything. Fish sandwhich had maybe less than an ounce of fish for $25. Pool servers looking to gouge you charging for water, & upselling over priced cocktails. You're lucky if the food ever comes. Room was Nice and clean however. They wouldn't let me check in till 4pm despite me being there at 10AM and asking for early check in. Then, they locked me out at 12noon sharp and refused any sort of leeway at all. Avoid! Completely apathetic staff, disorganized and chaotic dining area. No one really in charge. Despite multiple attempts to speak to the manager, the mgr never came. I'd rather burn my money or throw it away than give it to an establishment such as this.
Muchas gracias por todos los servicios, mi familia y yo estuvimos muy contentos con ustedes. Todo estuve perfecto!
La ubicacion El servicio de playa, ya que tanto las sombrillas como las reposeras son de a pago a diferencia de otros hoteles. A pesar de que el Hotel te da cupones de descuentos, los costos son por dia y creo que el hotel no es tan economico para que haya que pagar ademas del estacionamiento (u$ 34 dol. por dia), el servicio de reposeras y sombrillas.
Excelente. La ubicacion, la piscina, con playa privada. Las habitaciones. Realmente excelente hotel
La piscina, el acceso a la playa, la ubicación del hotel son muy buenos. Los encargados del valet parking son muy atentos. El valet parking es un poco caro
El hotel muy agradable, muy bien ubicado, accesos tanto para la playa como el hotel muy buenos, el lobby con mucha luz agradable, el cuarto con muchos detallles, recomendable. Sono la alarma a las 6 de la mañana. falsa alarma.
La atencion del personal y sus ganas de ser util La puerta del pasillo no es insonorizada
Gale was very sexy and overall just a beautiful hotel. I loved the design and even the hallways were sexy. The room was awesome and very quiet which was a plus. I also like how the staff is very friendly and even sent a text to ask if I needed anything to make my stay better. I will definitely stay there again! The ice machine was on the lobby level. But others than that no complaints at all. This is an excellent hotel.
Clean and well located This hotel wants to be big but falls flat on so many points. For one is loud come night they place a night club on premises with out insulating sound proof , results you can't sleep. They play it big but fall flat in making you feel like your in a lux hotel.
I've stayed at almost every high end hotel in South Beach and the Gale/Kaskades has been by far the best experience. The property, amenities, and most importantly the staff was always helpful and a pleasure to interact with. We will definitely be back soon! I have read the reviews below and wanted to provide insight: yes there is a nightclub on premise, so you do hear some bass around 11:30pm-3am on Saturdays. But you've gotta take into consideration, you're in South Beach, it's a loud vibrant city. You have some music/noise every where on the strip.
The location was perfect, the staff was attentive and the rooms were high tech, modern and comfortable.
Loved ALMOST everything about this hotel....GORGEOUS desig- modern yet comfortable (I would like to hire their designer for my entire home), staff (was treated like a king at breakfast on the patio), ambience, location, restaurant, rooftop pool (jaw dropper). Even the music playing in the elevator was "choice"! The only slight disappointment was the room itself. It was severely lacking in furniture and closet space. It was surprisingly sparse. Zero counter space on which to put anything. There was definitely room for a small dresser and a few chairs. Hopefully someone will read this because I'm 100 % certain I'm not the only guest that has felt this way. (The marble bathroom, however, was beautiful with a seductive shower that lured me in for at least 20 minutes! Sorry green people!)
Contemporary style and comfort. See through bathroom door.
The hotel has superb location, cool architecture, excellent restaurant. Rooftop pool is so perfect if you, for some reason cannot make it to the beach. Haveto mention the staff that at all times where so attentive and friendly. Will easily consider this establishement for my next stay in Miami Beach. First floor rooms are slightly disturbed by the nearby lounge room, having live music in the evenings. Ask for rooms on second floor and above or ask for earplugs if you are in bed early.
The place is in a extraordinary location, is very clean and the staff is awesome The doors are so noisy you can listen when the people or the staff cleaning the rooms are around ,the bathroom is a mess with the water all over the floor if you need an umbrella in the beach you need to pay extra you only receive a seat and a towel
Nice hotel and good design When I arrived they only had 1 bed in my room. I had called weeks beforehand to make sure this was not going to happen. I even paid an upgrade fee to get a room with 2 beds since I was on a business trip with a colleague. When they said they only had one bed, they said it was my fault because I used a third party site to book. The hospitality was very poor. They didn't' even make the arrangements to get us a cot.
Mgt. Concierge attentive. New kaskades rooms with balcony large and modern Handicap room we were incorrectly put into.... 1star. Marble floors r extremely slippery. Almost dangerous.
The hotel is very sexy modern Art Deco type decore. Full amenities Bar and restaurant on site roof top pool and access to the beach lounge chairs. I would recommend to out of towners and locals looking for a sexy getaway. The hotel has a Collins Ave address yet the vallet is really on James St. A side street a little confusing and having to circle the block a few times battling south beach traffic was not a highlight.
The bed mattress was so, so very soft & it just hugged you night All of the ghost/hidden fees that I was hit with before I checked out & that what asked for in room size bed wasn't there.
La playa y la cama de la habitacion. Y en cuanto al personal, un empleado de recepcion en particular: Frasier. La piscina parece mas un club que una piscina de hotel. La musica demasiado alta. El servicio de aparcamiento es excesivamente caro. El personal de piscina y playa fue algo desagradable.
Las habitaciones que pueden "conectarse" a otra habitación contigua a través de una puerta pueden ser incomodas, pues si los huéspedes de la habitación adjunta hacen mucho ruido y/o platican alto, ello se escucha, por lo que al hacer check in, sugiero pedir una habitación distinta
El ambiente de la piscina y los restoranes Es un tanto sucio, y se nota que tien mucho desgaste nocturno.
the pool and the night club are very nice el hotel no tenia desayuno incluido, tan solo se podia solicitar el desayun en la habitacion
Es un hotel optimo para aquellos pasajeros que deseen disfrutar del mismo, en todas sus instalaciones y de todos sus servicios Por respetar sus caracteristicas de hotel de diseño se ha dejado de lado algunos aspectos que hacen al confort como por ejemplo los pisos de las habitaciones que no resultan confortables por ser de una aspereza extrema
Muy acogedor y buena atención que no tienen desayuno bufet todos los días
Location is close to beach, theater & Lincoln Rd. Mall but removed from the noisy, congested areas. Lovely pool area, good breakfast selection, and accommodating, friendly staff. Rooms were clean and comfortable but a bit small. Will plan to stay at here again next visit to Miami Beach.
Loved the location, price per night, most of the staff and the quality of the hotel. Had some mold in my shower in an otherwise spotless room. Had two awful experiences in the cafe. Both times the person on duty forgot about me. Had to chase him up for a beer I ordered 20 minutes prior with my meal. Another time, he left me sitting for 15 minutes without attending to me. He only had 2 tables on both occasions. Despite these bad experiences I have to say that this was just ONE person... All the other staff, including the manager, were outstanding !!!
The staff was deceiving, unwilling to help and provided the overall worst hotel experience i have ever encountered. The hotel valet staff informed me that I could leave my car parked in front for a few hours while i went to eat dinner and when I returned my car was towed. I tried to explain this to the staff as well last the managers Alvaro Diaz and Gregory Capella. They both informed me that there was nothing they could do. Even though they admitted that the valet may have given me the wrong information, there was nothing they were willing to do to rectify the situation. $281 and hours later i was able to retrieve my vehicle back. The tow company informed me that it was the hotel that called them to have the car towed and they do this all the time! I would never recommend this hotel to anyone simply based off the poor customer service and lack of training of the staff and management. They truly do NOT care about their guests or accommodating to any of their guests needs. I am currently pursuing legal action to be reimbursed for my tow, cab, time and expenses due to their error. There are plenty of choices of places to stay on Miami Beach and I would NOT recommend this one even if they are offering a better price at the time.
This was such a horrible experience. The rooms are gross, they look nothing like the photos. The hotel staff has horrible horrible attitudes. No-one is willing to help you. The hotel is not a 4 star, I would probably consider it about a 1. Please do not waste your money, there are so so many other places in Miami that are so much nicer.
The expensive valet took forever. Rooms and amenities were mediocre... not worth the money you pay for this hotel.
Such a great location and a nice looking botique hotel. But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!
Location! Loved how close I was to everything I wanted to see and experience. I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.
Las habitaciones, la piscina, el servicio
la piscina y la atencion al huesped que el hotel tenia un olor com a humedad
La calidez en el trato de todo su personal especialmente en el front desk, la ubicación, las instalaciones. El que no tenga incluido en el precio de la habitacion un desayuno (al menos un desayuno continental)
La situación y el colchón Que no hay armario para la ropa.
la buena atencion del personal de la noche,no me gusto la habitacion que me habian asignado por lo oscura y al otro dia me cambiaron a una excelente donde me aloje con mi hija,ya que ivamos solo de compras. lo unico fue la baja señal del internet,se caia demasiado
lo que mas me gusto fue la salida esta publicado como 4 estrellas y es 2 o menos. El mal trato y la mentira de la recepcion. Pague por una categoria de habitacion y me dieron otra tratando de convencerme que era lo pagado
La atencion de las personas hispanas, los norteamericanos no eran muy calidos.
Ubicación Hotel para gente joven de fiesta en Miami Beach! Ruidoso
Se rompió el acondicionador de aire y tuvimos que presionar y esperar dos ds. para que nos dieran otro cuarto.
Nada. Es un hotel muy ruidoso. De hecho parece un hotel del tercer mundo. Hay dos discotecas debajo y las habitaciones no están insonorizadas. Insoportable! Y esa música dura hasta altas horas de la madrugada. No hay internet (¡hoy día!) en las habitaciones. No me gustó nada.
Ubicación Poco personal que hable español
El hotel es bonito pero cada año que lo visito lo encuentro mas abandonado. tiene mucho para mejorar. Varias cosas.
The room is big and clean Hidden fee of 20$ per night. The staff is very slow at check-in. Small bathroom
I liked the efficiency of the staff. the fish next to the elevator on the 3rd floor
It was clean always Room size was great Shares Amenities with neighboring hotels Location 2 blocks from beach and lincoln rd mall No pool on site (Use The Catalinas pool)