Close vacinity to activities and main roads. Lack of HD TV and a microwave.
The bath tub was old and the pair was pealing. It was a total turn off when it came to showering. Other than that it was good for the money spent.
DO NOT STAY HERE!!!! THEY HAVE ROACHES, THE STAFF IS UNPROFESSIONAL & THEY DID NOT GIVE ME A REFUND AFTER I HAD TO KILL AND SHOW THEM THE ROACH. THE MOTEL'S ARE BETTER THEN THIS TRASHY PLACE!
Bed was comfy. Shower was hot. Towels were clean. Had a pullout couch and desk. I was by the elevator and could hear everyone coming off and going on.
was a great place to stay whiel I was seeing family, central to everything I needed to do while I was in town, and a welcome respite, a quiet place to retreat, when done with the day. I know they're in the middle of a remodel, but there was a pervasive smell of mildew on the first floor near the pool and near my room.
The location was great. Children enjoyed to indoor pool area. The bed was very comfortable.
Easy to get around from and to the hotel. Beds were ok and bathrooms were ok clean. The can use a new vacuum all over te hotel. Rooms can get undusted and their housekeepers can do a better job cleaning the rooms better.
Room was excellent except tub which was peeling paint. Front desk said hotel was currently in progress to refinish tubs Breakfast would have been better with scrambled eggs
The lady at the front desk was very friendly. She also seemed concerned genuinely when I told her the elevators were broken. The place was not clean. There were towels on the floor and someone's dessert plate on an entry table at 10 o'clock at night when we arrived and the same towels and plate were there when we left in the morning. The rooms were poorly cleaned and the general air was of an old, decrepit hotel. We almost got stuck on one of the elevators and then both stopped working when we tried to go back up to our room. It seemed like it was a beautiful hotel at one point, but was allowed to rot away.
Large room, comfortable, quiet No decaf coffee in room, tub drin was not working
This place was disgusting. The smell in the lobby was odorus and musty. My room was mediocre at best. I would NEVER stay at this place again. Needs to be closed down.
It was a beautiful place located in an exclusive safe environment. Me and my husband visited with a co worker and his wife and we were all satisfied with our stay. Enjoyed so much that me and my husband extended a night.. We are already planning on going back this summer. My husband smoke and I reserved a smoking room and once arrived it was a non smoking hotel. This was the only thing that we had an issue with.
Nothing It was dirty. The carpets felt so disgusting you couldn't walk on in. The furniture was dirty, beds uncomfortable, and the ac was very noisy
The staff was superb! Very helpful and assisted with everything to my request. The room was equiped with refrigator, security deposit box, ironing, and washing facilities. Wifi was also a great amenity. Well, its appears the hotel is slightly outdated. The carpet and walls could use a facelift to present a more appealing, contemporary look.
The hotel clerk Derrion was the sole redeeming feature of this place. He deserves a raise and a transfer to a facility that is much more worthy of his competence and williningness to help. He quickly refunded our money when it was evident we would not be able to stay. The first room assigned to us was clearly already occupied. The swimming pool had a light fixture loose and floating in the water but still attached to its outlet by its wires. The swimming pool area has no heat, so the area and the water are practically unusable this time of year. The next room assigned to us had a sliding closet door that was completely off its track. The safe was locked and inoperable. The TV had 1 channel. I was lured in by the seemingly low price, but with so much wrong, it was clear that any amount of money was too high. We left after 40 minutes and received all of our money back.
My kids loved the indoor pool hotel located close to interstate for easy travel Room was non smoking but you could smell the smoke.
Room was big and comfortable , lots of space for just the two of us . Bed was huge , sheets and comforter were clean and I was satisfied with that , the bathroom was clean as well and that was another plus . The towels were small and useless for drying off , that was the only thing that annoyed me . Other than for the price , this place was amazing and definitely more than I expected .
Good location, exceptional rate. Appears to be in a safe neighborhood. Shower stall leaks water on floor. Be careful getting in and out of shower. Clearly it's a problem as our floor had been patched and repaired several times from the looks of it.
We stayed for two days.. The initial front desk staff was awesome; everyone else was nice. the back patio was nice. The pool area was a little small for the four families that were there at once. Lounge area & computer access was great as well. We checked out, then back in the folllowing day so we had different rooms. The first night was great. Second room had a shower drainage issue, which led to loose tiles & i think may have attracted small flies ( i saw about 3-4 that day).
Location is good for upper Peninsula actually it is in Hampton Roads The restaurant staff is Mediocre, the front desk is squished into a corner due to a remodel and it requires you to be right on top of other guests that are checking in, they advertise free wifi but charge and they charge to use the garage which baffles me because the city gives them Use of it(I used to be the city Assessor here so I know)
Clean well appointed rooms. Excellent breakfast. Friendly staff. Hotel was under construction so not everything was available and difficult to find your way around the hotel. Internet and parking were extra.
I like the location of the Newport News Marriott at City Center. There were places to eat, shop, take a leisure walk, beautiful scenery, and accessible.
Came in for the One City Marathon, easy access to freeways and lots of nice food places in walking distance.
The room was spacious and the hotel was in a very quiet location. The staff was very helpful, especially the guy at the front desk. You will hear people walking above you if your room is on the 2nd or 3rd floor.
The people at the front desk were very nice and inviting. Good value and a decent clean room for the price. The breakfast set up could be better.
the price all was fine
In room Kurig coffee. Room was previously a smoking room. They tried to cover it up but is smells bad.
The was extremely nice and helpful. The breakfast is amazing! We loved everything about this hotel.
It worked as there were no other places available. The hotel rooms must have been old smoking rooms, they smelled pretty bad on the second floor.
Room was very quiet. We got a great night's sleep. Flickering light in parking lot was annoying. We were able to shut the blinds to block it out though.
Nice lady at reception
It was clean and it was smell great and the staff was very helpful will stay there the next time I go pick up my grandkids No everything was good the hotel was clean and the floor that I was going was just renovated
clearness, the staff was great and very helpful. When i checked in late on Thursday night, the lady who checked me in was very nice and pleasant. I've stayed here before and I really enjoyed my stay! nothing that i didn't like my stay was great.
Easy check. Nice staff. Great location to my destination. There were a few spider webs on the ceiling. Other than that the stay was great.
Hotel was clean and staff were friendly, breakfast was okay, pool should have been good...equipment in the gym was out of service. otherwise it is an okay hotel to stay...cant complain Equipment in the gym was not working. no Jacuzzi. Breakfast should have been better
Spacious room. great for family. conveniently located off the highway. very satisfied. yes, the one bathroom in the private sleeping quarters was a bomber, but we managed. no general closet space for luggage and coats.
Cleanliness is very important to me and this hotel definitely fit the bill! I would book here again! No.
Seems to be rather new and price is good. Sound insulation is not that good.
Bed was comfortable, staff very friendly and helpful, good price, coffee was good! The Febreze smell in the floor and hard to get a comfortable temperature in the room (we finally adjusted the fan and that helped).
Room & bathroom were generous size. Water pressure was great. Breakfast was different each day. Loved the cookies & milk @ night. Front desk was helpful, loaning us decks of cards & an envelope. There was a small bloodstain on the sheet. The room AC blew directly on the bed & there was no way to adjust the vent. I miss having a table & chairs - now it's a desk.
I did find a few mold spots near our tub, and one of the underwater pool lights/wires was yanked out. Otherwise, great. There were a few pieces if broken drywall at one corner of the room, and lots of painted-without-patching screws, if that sort of thing bothers you.
Very friendly staff. Excellent rooms, lobby. Pool and hot tub not bad but could have been cleaner. Overall very good experience. Would stay again.
Non smoking room had smoky smell.
The modern look and the newest of the hotel. The fresh coffee and lemonade with cookies in the lobby when you come in or leaving. Hidden charges put on my card that were not communicated. Need to watch whatever card you use.
The gym was well equipped. It was a little far from VA Beach but that was our choosing.
Our baseball team has stayed here several times. Enjoy the indoor pool and nearby movie theater and restaurants. Beds are comfortable.
People. Everyone in this hotel is so nice and helpful. None.
clean and comfortable - great breakfast
The staff was the friendliest staff I have ever had at a hotel! Everyone spoke to you. They are engaged. Clean and modern.
Clean with friendly staff Located between a supermarket and a multiplex.
Bathroom in room was immaculate, bed was comfortable and all the bed linens were fresh. Room was well kept as was the entire hotel. Staff was very friendly and always had a smile. Rooms were good sized. Hotel was in a great location. NO
Clean room. Great breakfast. Good location. Close to Movie and Shopping Center. Had a slight printing problem in the corporate center. Staff not able to fix.
Staff was great Paying for breakfast
The staff was very friendly and the amenities were very good. My friends and I have stayed at this location for the last few years since all hotels in Hampton, VA are booked for the Hampton Jazz Festival and I thought I asked for a non-smoking room and that wasn't the case. All of our clothes and belongings smelled of smoke. I wanted to request another room, however there was a sign at the front desk stating no vacancies. I will know better next year.
Kinda icky but I survived Kinda icky but I survived
The room was a nice size and clean. We let them know we would be a late check-in at 12am, and we were there at 12:05am...They were 100% booked and I am grateful they held our room for us. The front desk staff were courteous and helpful. I would stay here again as the location was easy to access from I-64. The breakfast was ok; however, it was free so I won't complain. I would suggest the eggs and sausage be cooked a bit differently, less soggy/runny. I should have asked for extra blankets because the comforters on the beds are thin. This is just a personal preference. I was hesitant to call room service at 2am for this. It may be helpful to keep a couple of extra blankets in the closet for guests.
Large spacious suite. The breakfast was decent, the staff was kind and very helpful. The beds could be more comfortable.
The staff was awesome. We really enjoyed our stay. Everyone was very friendly. Breakfast was also good.
The staff are great, friendly and want to please, but are limited in what they can do. The room I was in, 308, had a big slice in the sofa, like there had been a knife fight in there previously. I was switched from 309 where there was no heat (below freezing out) and where the TV didn't work. The furniture appeared dirty and sagging. The cabinet that held the TV had been cut in half to hide the fact it had been broken. Peeking out from under the bed skirt was the ripped corners of the box spring, which appeared to be 100 years old of so. The toilet ran all night, though I reported it to the front desk, the maintenance staff never got to it in my 10 night stay. No effort was made to cover the smell if cigarette smoke. How much does an air freshener, used in other hotels, cost?
The pool and hot tub were un serviceable they looked really dirty
There were two chairs in the room I woke up on my last morning to find myself covered in bedbug bites, pillows were flat and uncomfortable, room was dirty especially the bathroom. There was a helpful female on Saturday morning who redid my room keys since they were keyed wrong by the male the day prior. One key was just flat out broken and didn't work