Atencion excelente. Transporte desde el hotel al aeropuerto de Oakland, así como al embarcadero y metro. No
convenient location when visiting SFO second visit in two weeks time, this time there was plenty of room at the hotel and the people at the reception could have been friendlier (they were not friendly at all), it did not happen on our previous visit.The room rates where much higher for some unknown reason.
Tuvimos suerte y en la primera estancia hicieron upgrade al estar full bokked, las habitaciones del embarcadero son estupendas, las suites mejor ahn Queda un poco lejos del bart para desplazarse a San Francisco, pero te acercan en un van los empleados del hotel
La situación, el desayuno y el acceso a internet
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
El trato del personal en general fue muy bueno. Las instalaciones no son muy lujosas. Ademas tuve problemas al solicitar ayuda por telefono al hotel. Al pedir un taxi para poder regresar a este no me ayudaron, dejandome solo en una estacion de buses a medianoche, en un pais extranjero. Aun con disculpas esta situacion es inaceptable.
Overall good experience Parking limited
Breakfast was good with decent variety of foods. The week day front desk staff not helpful or friendly.
We asked for ice and got it right away. The bed was comfortable. The walls and floors were so poorly sound insulated that we felt we were living WITH the people next door. We heard every word, every TV program, and every time they flushed their toilet or showered. Luckily, most people were quiet after 10:30 PM. Lastly, for the price we would have expected rooms to be upgraded instead of plastic showers and routine accommodations. Maybe if we had a quieter room, the other elements would not be so troublesome. However, we didn't.
Convenient to San Francisco and the East Bay. Nice view of The City and The Bay. Good comp breakfast changes every day.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
The valet parking service was too expensive and too slow.
Every staff member I encountered was smiling and went out of their way to say hello, open doors, offer to help, etc. Very impressive!
Rooms were fine. Hotel was clean. Reception and bar service awful. Card keys did not work. A/C stopped working. Small, crowded lobby. Shattuck area is not inviting.
Bar & restaurant were under renovation-- if I had known at time of booking I would have stayed somewhere else
Conveniently located in downtown Berkeley, across the street from the BART station and a couple blocks from the Cal campus. Some nice restaurants and bars nearby. Very nice accommodations and this was the quietest hotel I've ever stayed in. I never heard a single sound outside of my room. Rooms are a bit small but still very nice and comfortable.
I've stayed here several times over the last few years; I had a flawless, enjoyable experience each time. This last trip they even held some rather bulky packages / equipment which had arrived a week early for work, without question. The staff is always friendly, rooms are immaculately clean, and the location (right across Allston from the Downtown Berkeley BART, a block off Berkeley's campus, and close to several good dining experiences) is excellent.
Since my son started attending Berkeley two years ago, I only stay at the Hotel Shattuck when visiting him. Thus far, I've stayed at there six times. I have NEVER been disappointed in the accommodations. Admittedly, some reviewers complain about the price. But, hey, considering the location, accommodations, staff, and amenities, I'm not going to complain.
I really liked everything about this place. My room was very stylish, and it came with all the usual amenities. The room was smaller, so I'm not sure if I would be happy there if I had to share the space with someone else. I don't know if all the rooms are that size, or if I just got a small room because I was by myself. For just me, it was the perfect size. The AC works well, which I've come to learn isn't a given at many "upscale" hotels. The staff is very friendly and helpful. It is right in the center of everything in Berkeley, so there are plenty of restaurants, drugstores, cafes, etc. within walking distance. It is conveniently located next to the downtown Berkeley BART station. I didn't have a car, so I didn't need to deal with parking, but I imagine it's not easy or cheap. The restaurant has really good food. There is plenty of seating in the lobby/bar area to meet with people to discuss business or have a couple drinks. I just really liked it here. They focus so much on helping each customer as much as possible, that several of us stood waiting at the check in desk for a really long time while one obnoxious customer waxed poetic about all the things he wanted to do while he was in Berkeley. They need to be more conscious of calling for help when a line starts to form.
Clean and vast room, everything working as it should.
Location. Front desk service was horrible. Room Service was worst. Terrible food. Had a hair in it. Oatmeal was lumpy Service was way off.
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO
Nos encantó la paz y la tranquilidad. No tienes que ir lejos para encontrar comida. El personal era amable y acogedor. Las sábanas no estaban totalmente limpias. Tuve que avisar para que las cambiaran.
Agua y manzanas en el vestíbulo. Y el servicio de transporte gratuito al aeropuerto, etc. La habitación daba a la calle y había ruido del tráfico.
El hotel cuenta con personal que habla ingles/ Español, es sumamente eficiente y muy amable en el desempeño de sus actividades
La ambilidad del personal
Buenas instalaciones. Ultimo precio correcto. Baño incompleto. Restaurante caro y malo.
Justo al otro lado de la calle de Jack London Square. Al lado de Everett y Jones, pollo y gofres y media docena de otros restaurantes.
El tamaño de la habitación estaba muy bien, el personal es amable, el parking gratuito, el desayuno continental, muy buena ubicación. Sin duda me alojaría aquí de nuevo. Nuestra puerta de la ducha no cerraba bien, así que salía un poco de agua.
Me asignaron una habitación con dos 2 camas dobles, cuando en realidad había reservado y pagado más por una habitación deluxe con balcón. La recepcionista actuó como si no fuera verdad que yo hubiera pagado por una habitación deluxe, hasta que le enseñé el comprobante de mi reserva en el teléfono. A partir de ese momento, asumió la responsabilidad de alojarnos en la habitación que nos correspondía por reserva y pago. Ridículo.
El desayuno no está mal. La limpieza d ela habitación.
solamente que tenía buena situación debido a que tenía que estar en el área del aeropuerto.
Esta muy cerca del aeropuerto pero no se oye mucho ruido.
esta situado a 5 minutos del aeropuerto internacional de San Francisco y dispone de servicio de buses gratuito para ir al aeropuerto
Buena ubicación. Cerca del aeropuerto. Servicio de transporte gratuito hasta y desde el aeropuerto. Reservamos una habitación con una cama tamaño king. Cuando llegué, me dijeron que cualquier tenía habitaciones con 2 camas queen size. Parecían más como camas individuales.
Mi estancia fué tan corta que no puedo opinar con mucho conocimiento de causa. Lo que mas me gustó fué la cama y la ducha que fué cai lo único que usé. No
Relación calidad/precio muy bien. Servicio de transporte gratuito al aeropuerto muy bueno, servicio cada 10 min. no está muy bien indicado en la autopista, pero por lo demás todo muy bien
La comodidad de las habitaciones Se escuchan ruidos de una habitacion a otra
Llegue en la mañana, antes del horario de check-in, e hicieron lo posible por conseguirme una habitacion para no tener que esperar hasta las 15:00hs.
La cercanía al estadio de los Riaders, y a diferentes lugares donde fuimos de compras, ya que los accesos a calles y freeway son muy facíles, además de las instalaciones, son muy limpias y comodas que nos cobraron de más por que no sabían nada de los precios que nos dieron en booking, al parecer ya quedo arreglado y se respeto el precio que nos dieron en booking, y hay que hablar para saber si ya quitaron ese cargo, eso es lo único malo