The facility With the exception of the Flying V restaurant the food was subpar. Waitstaff at pool were incompetent.
The facilities were beautiful. However, the cost was high to stay there. The trails, golf courses and restaurants were great. We enjoyed our stay. The family pool right outside the main building has no "closing time". Now, we were there during spring break; however, individuals including children were still out playing "very loudly" in the pool at 1:30 a.m. You received many complaints while we were there but it continued the entire time of our stay. That should be corrected. You should not be a major resort with pools that do not have closing hours and quiet time. Also, on our bill at checkout was a $25.00 charge plus $3.01 tax for everytime we charged to our room. This is ridiculous and was never disclosed to us when we checked in. I could have used my credit card and not been charged.
Staff was friendly and helpful at every turn.
This is a very nice hotel, with a great location in the foothills. The service was excellent and facility was very well taken care of. The pool area could have been a bigger with more accommodations, as it filled up with no room for someone not getting down early and claiming spots. Not ideal for people wanting to be active then relax by the pool.
Loved the great big room, and that there were two sinks in the bathroom. The hotel accommodated our dog and put us in a lovely first floor room that lead right onto the walking path for easy access to the outdoors. Food was also great! We will definitely be back! The patio area could use some TLC.
The grounds were pretty with a lot of activities available like tennis, basketball, volleyball and swimming. There is a trail that goes around the resort that can be used for walking or jogging. The room was spacious and comfortable. Food was reasonably priced. Some of the buildings had a dated 80's look from the outside. There was a badly peeling sofa in our room.
The room was very clean and the bed was incredibly comfortable. Would stay again!
This facility is a great desert escape for a few days. We did not use many of the amenities as we were visiting family for the most part. However, the room was satisfactory with the exception of exterior noise. We had a lower level room that gave us the priveledge of hearing every footstep and conversation from the upper room. Additionally, the entry doors need some major soundproofing; every time someone came to their room, it was as if they were standing in our room holding a conversation. Finally, there was an oily substance on the powder room counter that was never removed during our three days at the facility. The counter likely needs replacement.
Me encantó el personal, la habitación y las instalaciones. No tengo ninguna queja. Desearía haber ido durante el verano
Cargos ocultos por aparcamiento y un cargo de resort de 25 dólares
No nos gustó el cargo extra de 20 dólares por un día en el complejo
Me encantaron las vistas, servicios, habitación, ubicación - lujoso.
*Great location for doing things in southwest Tucson. *Cheerful check in service (however they couldn't tell me if I was pre-paid or not). *In-room dining experience (selecting breakfast off doorknob menu) was excellent and right on time. *Room was clean and nice smelling. *No restaurants have pizza (but in-room dining does). *Was not interested in the Casino ...so didn't like the cigarette smoke leaking into the hotel lobby. *Not 100% sure of this but the pool looked only to be a maximum of 3ft deep? *Was not able to check out via TV from room (even though was told you could). *Never received hotel bill via email.
The food was good, beautifulbpool,rooms!!! The hotel was vwey stinky due to the smoky casino in the center of everything. You cannot go to lunch or dinner (was down for a conference) in the hotel without having to walk through the smoky casino. As a non smoker i suffered from headaches due to this fact.
Very nice building in a shitty area, run by apathetic Native Americans. Staff extremely unwilling or unknowing of alternative activities for families when their security shut down the pool for 8 hours, due to a one hour thunderstorm. If the pool was to be shut down for the night just say so, stop the BS lies of "We might open it later...Keep checking back" The service desk never informed us that there as a fitness facility that families could use, rather she directed us to a strip mall in one of the worst areas of Tucson. The surrounding neighborhood is ghetto and slum-like, on a good day. The morning news mentioned how someone was shot the night we stayed within 1/2 mile of the hotel.
Room was spacious and comfortable. Plenty of pillows. Water from hot water boiler was not very hot.
They spent great deAl of money on the place but the quality is just not there. Room is large but Ac is noisy. They have a nice place but wish they went all the way you can see the cost cutting in the showers dacore. Would stay again and felt it was a good value. Toilet seat coming off. Ac was noisy
Service and room. Public areas inviting. Very comfortable surroundings. Loved everything about the Inn. Definitely will return.
Beautiful grounds, comfortable room, great food, friendly staff, everything you could ask for. Nothing
The room was spacious and well-equipped. Getting to my room was a little difficult, considering 2 rolling pieces of luggage and a laptop bag. As was getting it to my car when I checked out. But I could have asked for help. The bedside light needed to be fixed and the minifridge shelves were damaged. Not a major gripe; but enough so that perfect was not applicable.
When we checked in I was expecting a regular room but instead was pleased to find it was more like a mini suite with a sitiing area and mini bar and a bathroom and vanity area outside of bathroom which was very helpful for two people getting ready at the same time. Very spacious for two people with a beautiful view of the golf course. The pool was very inviting and clean. The grounds were beautiful ! We golfed at the omni's two courses while we stayed. Enjoyed having a cocktail at Legends after a round of golf. Staff was always helpful and courteous. Thoroughly enjoyed our relaxing stay at the Omni!
Staff was amazing. Very attentive and kind I had to stay in a room far away from other people in our group but not really much hotel could do because they were full that weekend.
The Staff, cleanliness and comfort Spa needs updating and improvement on bathroom amenities
Excellent service. Friendly and helpful. I really like this property. Very good value and I love the spa too. I was a bit far away from the main property which made it difficult to get to. The streets need to be repaired and had to watch my ankles. I decided to w as lk where the golf cart road which was much easier to walk on.
Out of the way location, great landscaping, staff were great (minus one person at the desk who sadly had the most direct effect on my trip (room selection etc)), the property buildings etc. could be amazing if spruced up/maintained properly, great water pressure, Room was as clean as it should be, VERY Noisy, no truth in advertising (or perhaps it was just terrible customer service from one person). Its like they took all the things they think people want in a resort vacation and focused on that- then ignored the basics i.e. my room had a wine chiller (the size of a mini fridge and useless for me on my trip), but no mini fridge- [standard for all hotels everywhere]. So I called about it and they brought a fridge up and left it on top of the food area (an ugly and lazy solution). The mini coffee pot made the whole room smell a little moldy... the tiles aren't properly grouted so some actually move out of place underfoot (I'm a tiny female!). They 'upgraded' me to a poolside room thats supposed to be more updated? it was loud and unpleasant- all I really wanted was some peace and quiet and maybe if i was lucky a glimpse of the mtns- fail on all accounts.
The facilities were obviously old and had not been up to date and repaired. There was no refrigerator and microwave. The TV was a fairly small tube type. The lavatory sinks were cracked. The room and surroundingsee needed cleaning, and the pavement was in desperate need of repair.
Very clean, well manicured facilities. The updated rooms were spacious, well designed, and very comfortable. More importantly, the staff friendly, the pool warm and the AC cold. I intend to stay here on my future visits to Tucson. None.
I liked the rooms and surrounding grounds plus the activities for children. Dining is too expensive to eat there. We went elsewhere. The waterslide was not as represented..very small! And the pool slide hours were not suitable for the late hour of check in and early hour of check out. no free waters were given at check in.
the hotel staff was accommodating and fixed a double booking my kayak. I was very unhappy with the kayak service, their price is no better and calling the hotel directly and I have better room choice with the hotel directly. Kayak screwed up my last name reminding my middle and last name so thatthe hotel could not find my reservation. This led to a double booking and a possible double charge but staff at the hotel had to fix it I love this hotel and we'll stay again I will never use kayak again.
We were there for 3 nights over Thanksgiving- second year in a row. We had two dogs- large and small- no problem. Weather was high 70's, lot's of families in the multiple pool areas. Seems to be a good place for families. Ate breakfast there 3 days. Excellent staff and breakfast selections. Great locTion and views. We had a handicapped bathroom. Shower curtain hung out over the rubber water diverted and bath mat and surrounding floor was soaked every morning.
The location is amazing and the view is incredible. Im accustomed to 4 and 5 star hotels and I guess at a certain pracie point you expect a certain level of courtesy and customer service and my experience was the worst I have had at the check in. They didnt have a room ready for me for 3 hours past my attempted check in and did not give any good info, right after requesting a refund to go to another resort I suddenly got a room well past check in time.
The location of this resort is amazing and beautiful. The service and staff were very accommodating and helpful with any and all requests. The pool was clean and refreshing and we found it to be a great place to take young kids. Lots for them to do. The movie in the pool night was a perfect idea! The rooms are a little outdated but still clean. The beds were not very comfortable and probably need to be updated as well.
The pool was great! The staff was super friendly and the shuttle is super convenient! We never got our room cleaned once, the sign was changed to " please make up room" and we never got it made up. We even had to ask for clean towels. Also the pool was over crowded with a bunch of kids and they were being super loud and rude.
Shuttle service from airport Helpfulness / Friendliness of staff
Friendly staff, yummy continental breakfast, rooms block out any sounds and all around a great hotel. The lady working the continental breakfast was not very friendly. Seemed very irritated having to work around people. But the people working the front desk made up for the unpleasant employee.
Wonderful staff. Clean and comfortable bed. None
good value comfortable bed quiet easy access from airport
Everything Nothing it was great
This was one of the best deals ever! The room was huge, complete with a claw foot bathtub and the biggest shower I have ever seen.. and a huge patio that looked out into the mountains. Everything was top-notch. Plus, we got to enjoy a real thunderstorm. Nope.
Location ....beautiful grounds Old ... Extra blanket in closet was terrible old and torn. Unexpectable . You might except that from motel 6 Not a resort in the foothills !!
Big suite rooms. Friendly staff. Resort fees. High fees for tennis courts.
Beautiful accommodation and great staff Spa is outdated, not very clean jacuzzi tiles and bed mattress is very uncomfortable
This guest did not leave comments about this hotel.
Check in was very efficient. They came out and met me. They expedited checking and after a long day it helped. There was absolutely nothing I did not like about this hotel.
Location was spectacular Rooms old and outdated - smelled musty and the bathroom light kept flickering on and off. Did NOT feel like a 4 start resort other than the beautiful grounds
This guest did not leave comments about this hotel.
la atención del personal es muy buena y amable realmente no tengo queja esta muy bien ubicado y aunque está cerca al aeropuerto no percibes mucho el ruido
El desayuno era de primera categoría. Personal amable. Relación calidad-precio excepcional.
El lugar era un poco menos de lo que esperábamos, y no estaba actualizado, la habitación estaba bien en general. El equipo de limpieza empezó a hacer ruido muy temprano cuando el punto de alojarse en un hotel es para dormir durante un rato y no preocuparse por el ruido así que es realmente un error de la administración.
Me he alojado aquí antes y ya me encantó. El personal del hotel era muy amable, la habitación estaba muy limpia e hicieron lo posible para que siguiera así de bien. La habitación tenía una cocinita con una estufa que era una característica agradable y había un montón de espacio. El desayuno ofrecido por el hotel es muy bueno, y el personal atento en el café, la comida servida con rapidez. El hotel está cerca de un par de bancos y un centro comercial, así como algunos restaurantes. También estaban haciendo algunas reformas, pensé que sería un poco molesto, pero trabajaron rápido y sin hacer ruido. Apenas les oía y y cuando lo hacía es porque estaba al lado.
Excelente ubicación, buen precio por noche. El ruido que hace el carrito de la limpieza en el pasillo, desayuno: mas variedad, pero el que hay está bien,
The service at the breakfast on the executive level was very poor.
Old dirty, dirty carpet, walls, needs remodel bad
Staff and pricing was good There was blood all over the bed sheets and you could tell they had not been washed and the smoke detector was hanging by one wire from the ceiling
Quick check in process Requested a great view when booking the room & received a room with a view of a tree outside.
romantic setting, isolated pool area on second floor, clean room, easy check in and out