Food options were too limited for children.
The staff is awesome , very friendly and professional.
Standard high quality four seasons service. nearly every employee asks how you are doing, is everything meeting your expectations, is there anything they can do to improve your stay, etc etc. One small mistake was made by a wait staff person (they forgot chicken on a salad) - it wasn't a big deal to us, but he acknowledged it, apologized profusely, had his manager come apologize, and they comped our meal which was very nice. very comfortable bed. - shower leaked onto the floor, sink faucet handle leaked water - aesthetic was rather drab at the hotel - didn't feel like 'palm beach' - no color, no pattern, no quirkiness or preppy style...faded olive umbrellas, exterior of building facing the beach looked run-down, pool was function-only (not much to look at) - location is good if you want beach-access but pretty far from the hedges and billionaires row that is quintessential PB - lots of kids in the pool. We were there in early January when school is out so this probably skewed the ratio but the first day we walked out to the pool it had lots of kids in it. We were hoping for something a bit more relaxing/serene as we were taking a vacation away from our own kids for a few days of R&R. - gym was in the basement...wish it had been with a nice view overall it could be great, but just needs a facelift in terms of design
Very quite and relaxing place. Great ocean frond location with residential area(mid rise) residential surroundings. Attentive service in understated aesthetically pleasing surroundings. Beachfront bar/coffee shop a great place for lunch but very limited menu. Restaurant more than adequate but not outstanding. Hardly anything. You need a car to get around but you must use valet parking,at inflated rates,though the parking is on the sides of the hotel close and easily accessible.
The hotel was great. We booked it through KAYAK at a great rate for a room with a limited ocean view. When we arrived we were upgraded to a larger room with full oceanfront views at the same rate. The hotel is beautiful and the staff were friendly and attentive.
From the moment you arrive till the moment you leave they make you feel like royalty without any stuffiness. They go above and beyond even bringing our dog treats and realizing that my wife was pregnant brought us a cupcake with blue and pink frosting along with a bottle of non-alcoholic cider to our room. Herna at the front desk was a delight. Nothing
The hotel property is right on the beach, and the beach staff is friendly and accommodating, periodically bringing guests complimentary smoothies and frozen grapes and oranges. The pool area is lovely and well-kept, as are the dining rooms. The rooms are comfortable and luxurious. The breakfast buffet, though expensive, is delicious, ample and very fresh. For a hotel of this caliber there was some unevenness in the staff. On certain days at the beach, the staff was available and responsive; on others they were entirely absent, and it was difficult to get anyone's attention. The outside dining areas, though lovely, were crowded, and every morning we had to wait 10-15 mins to be seated outdoors. When we first arrived, no doubt because we booked a "bargain" room through Kayak ($500/night as opposed to the $1,000 rack rate on the Four Seasons website), we were given a room with a direct view of the beach bar kitchen, together with smells and noises from the vent. We asked that the room be changed, and it was, though again we were given one of their less desirable rooms. I suppose most unfortunate was that when we asked, on our last day, for a late checkout - even offering to pay something for the privilege - we were told, icily, that the hotel could not accommodate us - not even for an hour - because of our "room category" (meaning, no doubt, the "cheapie" Kayak rate). The hotel was quite clearly not full, and as an experienced traveler, I know this would have been an easy accommodation for the hotel to make. Instead I left with a bit of a bad taste in my mouth.
staff was great, food was superb, place is really nice cost
Oceanfront property, very nice spa that allows all guests to use its facilities regardless of whether not you book their services the restaurant quality and choices are very limited
Limpio y cómodo con un toque elegante Pagar 30 dólares para aparcar mi coche de alquiler
La ubicación es perfecta y ofrece tanto acceso directo al mar como a la piscina. El personal fue muy servicial y atento. Tengo muchas ganas de volver.
Food and room and turndown service Excellent
I loved the charming unique decor and genuinely friendly kind staff. Location was wonderful!! The red robes were so pretty and unusual candy in the room a fun surprise
The common area decor was very pleasing. No bedside table, no directions as to where things were in the hotel upon arrival (like the elevator, which was down a hall) or that complimentary coffee was In the lobby every morning (Ie no coffee maker on the room), no info on Palm Beach in the room, dirty bathroom(my barefeet stuck to the floor) with no shampoo, someone else's hair in the drain, no morning paper, room next to outdoor seating for the restaurant so very noisy, music from function room until 1 am, loud air conditioner next to the bed so cold air blew on you all night.
Me encanta la habitación. El personal era muy atento. La habitación era agradable y limpia. El ambiente era tranquilo y bonito Quería probar el restaurante. El chef es Daniel Boloud, un chef muy conocido. La comida estaba bien, pero no fue una experiencia memorable. Lo único que me pareció extremadamente bueno eran los Madeleines. Eso fue lo mejor. El resto, era bueno, pero sólo bueno. Me esperaba mucho más.
bien ubicado, pero podria ser mas economico, por lo que fui pagando en otros lados. la habitacion muy pequena
que la relacion precio calidad esta conseguida y que el dueño o director un chico sueco fue muy atento hab un poco pequeña
desayuno incluido, buena limpieza
Muy buena opcion para conocer Palm Beach. Exelentes servicios. Muy buen desayuno, linda picina, muy buena la habiltacion. A pocos pasos de la playa. Estacionamiento e internet sin cargo. Muy recomendable.
Muy buena la relacion precio calidad.Impecables las habitaciones Muy bueno
Es un hotel chico, muy confortable para pasar un fin de semana tranquilo.Me dio la impresion de estar en un hotel nuevo. Esta lejos de la mayoria de los puntos de interes de Palm Beach, pero no dejaria de volver por este tema.
El desayuno continental está por encima de la media. La habitación estaba limpia y era bastante moderna. Camas cómodas, almohadas de plumas suaves. Personal atento y cortés. El aire acondicionado tardó mucho en enfriar la habitación. La televisión era muy pequeña, no había ni nevera ni microondas
On top of many other noteworthy accommodations, the complimentary snack/drink reception and breakfast were superb! The location itself is not too ideal other than for transportation purposes, as it is right next to the airport and not far from the transit center.
Breakfast / bed Mold in bathroom caulking room 504 / shower design poor and not fitted correctly with water spraying everywhere / trash on roof looking north
Very clean rooms, very friendly staff, free happy hour and great breakfast. Convenient to the airport with free shuttle. Very enjoyable stopover!
The room was very clean and modern. The free breakfast buffet was great, just get there before 8:30am because that's when the crowd starts to come in. Didn't have time to check out the rest of the facilities since we were only there for one night for a volleyball tournament. I would stay at this hotel again if I was in the area.
The service was awesome. Breakfast was excellent. The room was clean and the staff was friendly. Victor (one of the chefs) makes a mean omelet! We would definitely stay there again.
I loved everything about the hotel from the room to the staff to the complimentary food, drinks, etc The elevators were extremely slow and breakfast should atleast be extrnded to 11am
I stayed at this hotel for the Sunfest festival held on the waterfront in downtown West Palm Beach. I loved that hotel offered free shuttle service to/from the festival at any time between 10 am and 12:20 pm. This meant we could come & go as we pleased without having to wait more than 10-15 for a shuttle. We also utilized the free shuttle service to Cityplace for a nice dinner out as well. The staff at the hotel were extremely friendly & pleasant (front desk clerks, breakfast servers, shuttle drivers, and bartenders). Also, we liked the free happy hour from 5-7 each night and the amazing free breakfast. The breakfast wasn't your standard cereal, yogurt, toast breakfast either, but made-to-order omelets, pancakes, bacon, fresh fruit, etc. So to summarize, we got free shuttle service, free breakfast, and free drinks at happy hour, all while dealing with an enjoyable staff and a beautiful room. We'll be coming back next year for sure!
Segunda vez que me he alojado, el personal es amable, el buffet era muy bueno. Servicios, microondas, nevera, etc. Muy tranquilo y limpio. N/A
La ubicación era buena, la habitación era amplia. No hay bichos que viera... Tocador y nevera... Precio un poco mucho.. La decoración era bla bla... Tenía algo de olor a moho viejo...
The staff was very friendly and rooms were very nice. Even tho check out was at 11 I still got to check out later and no extra cost and the maids didn't rush me at all. I didn't like that the parking lot gets really full and I had the park far away from the entrance
Location Popcorn ceilings. Feels like it needs an update
The ability to walk to everything. Great staff
The food was excellent, the room was spacious and the bed was comfortable. Because of the lobby remodeling it is not clear where to go to check in.
The beds were really soft and comfortable. Cable did not work what so ever. I called and asked for assistance, but was just told to change the channel. There was some red stuff on the floor. The pictures online look way more luxurious than what it really looks like . It had no refrigerator , I don't even remember if it had a microwave. Oh and apparently the location is "the nice part of the hood ." the Toilet was soak and wet for some reason. I did checked in online and requested a balcony that over looks the pool and I received a room that faces the trees and the hotel parking lot. The lobby and restaurant looks very nice, but the rooms need to look as good as the appearance and atmosphere of the lobby .
Extremely courteous and helpful every time I needed help from the staff ( for example when getting my room key reprogrammed every so often). The room keys have an incredible tendency to lose the programming whenever in a close proximity of your phone or any other magnetic type item. This was pretty annoying but quickly resolved at the desk.
There was almost no street noise. The hotel has an unfortunate location, located just across the freeway from a sketchy neighborhood. The room was musty, small, and had a poor layout (tv at side of bed).
The desk clerk that attended to us was Daniel. He responded in a professional, friendly and courteous manner. He was made for this position. He made the difference in our stay and I am honored to have met him.
room was musty and dingy smelling, when I got home, my close still smelled like the room. and very high humidity. had asked for a preferred view and got a lower level room that looked at the parking lot. asked to switch to an interior room that had a sliding door opening to the courtyard but they said they were all booked up except one other exterior room on the first floor which that room also smelled. pretty sure the hotel wasn't booked bc each night the parking lot was half empty. staff was not very helpful. the bistro in the main lobby took forever to order food through as well. located right behind a topless strip club/steakhouse and the gas stating is very sketch as well
I love the location of the room. I relieved a text prior to my arrival of what was important to me and o chose the quietness of the room. Well, it was perfect and very quiet. The size of the room was good. The bed was very uncomfortable.
Very nice hotel with excellent staff.
Los empleados eran fenomenales
Los lugares alrededor de la Ramada No fue una estancia muy cómoda
La recepción fue servicial e informativa. La ducha no tenía agua caliente
La ubicación, el personal era fantástico. La habitación olía a rancio y un poco a humo. Colchón viejo y blando. Y el cabezal chirriaba como los que cuestan 10 dólares
Muy buenos servicios y personal estupendo La habitación estaba fría (sin control de temperatura para los clientes)
El hotel estaba limpio y era tranquilo Tipo de habitación por el precio.
Me encantó la habitación de estilo suite. Era muy cómoda. También me encantó la ubicación. A poca distancia a pie de todo el centro y la costa.
Staff was fantastic! Great people and very helpful/understanding. There was some light construction taking place during our short stay.
This room was not on a pool deck as described, it was on a concrete patio with a loud local's tiki bar. The pool was off to the side about 150 feet away. We paid $230 on Kayak and a walk-in that was at the desk in front of us paid $159 for the same exact mediocre room. Horrible experience, horrible place. Please avoid this mistake yourself.
Hotel was close to airport and the shuttle was convenient I got food poisoning right before my cruise and it ruined my whole vacation!!!!!!!!! Don't eat the breakfast.
Staff is friendly The beds are woefully uncomfortable. I literally got no sleep. It does not live up to the holiday in standard I'm used too
I liked how big it was the room