The home like atmosphere. The kindliness of the staff. Very accommodating and helpful in finding anything that we wanted to do. nothing, would go back
Location, nice pool, hot tub , ping pong area. Bring a tool kit. Awoken two nights to chirping smoke detectors, then again the next afternoon. Broken ceiling fan and light, loose toilet seat that wouldn't stay up, loose toilet handle, missing hair dryer, door incorrectly keyed at check in. Two requests for a manager call that went unresponsive.
The staff was great Very hard to find the facilities in the hotel, the floor plan in the room wasn't great, the queen sleeper sofa took too much room, making very uncomfortable to walk around , the king bed was very noisy, the queen sleep sofa was very uncomfortable. The facilities were hard to find , the room was very far from everything , very inconvenient overall. Terrible experience
The amenities in the room were amazing. Small kitchenette, plenty of dishes. The steam shower was incredible.
clean, friendly staff Nothing!
Worst. Service. Ever.
The only positive about this hotel is " location" which is right by cannyons ski resort. They also have a " skiers service" which works like a charm. This is not an acutal hotel, it is a time share run by a management company. It does not have the same services as a hotel, the staff is mostly not helpful even rude, the house keeping never on time, the rooms not well-kept. There is not a nice place with good options near by or in the resot to have a breakfast. It is overwhelming big, loud and overcrowded. It is dominated by families with kids, it has three pools , one noisier and more impersonal than the other. The check in is at 4.0 ( do not count on anything sooner) where as the check out is at 10 ( they have an attitude if you ask for a late check out , the latest is at 11.0 with lots of attitude). The housekeeping did not clean my room till 4.0 PM the first day, the main door was stuck and the engineering did not show up for half an hour and after ten phone calls. Worst of all , the last night the alarms went off seven times , starting at 11.0 PM, no one came to our floor to calm the situation, we kept calling the reception which of course was busy. The last alarm lasted more than 20 minutes. There was not even an apology the next day before I complained, and when i told them why no one even came up to our floor to calm the situation down, the answer was that for resort with more than 600 unites, there was only one security guard and one person at the front desk. Does any one out there thinks this is acceptable for a large resort ? I will never come back again. The manager promised to return my money for at least one night, for the night we could not even sleep , let alone shaken, as of now nothing. If you have extramoney to throw out and be disrespected and aggrevated and not even get a proper sleep, you have to choose this resort. Of course , the next day, those of us who were paying customer were very upset ( not the time share people). In any other industruy, with this degree of misservice, we would have been at least compensated for our loss. Not even a sincere apology , not even a coupon for a coffee. There was no acknowledgment of the disturbing night the " Elk Lodge side" had the next day, one of the front desk people was even rude to me before he referred me to " justin " the manager. I was very unhappy staying there, spending a lot of money for being aggrevated. Could not ski or function the next day after that, after waking up over and over again by the alarms, no energy was left in me to be productive the next day. Just complained to the manager ( no result as of now) and get out of there.
I love the location nice hotel, just not very well run. It has so much potential though.
bed was comfortable room was not ready until 2 and a half hours AFTER checkin time Staff wanted to sell me a time share and made me sit through a 10 minute shpeil when I wanted to go to my room after being delayed over two hours because my room wasn't ready when I arrived after a long journey. Staff was more interested in selling amenities and time shares than my comfort and enjoyment. Place was way too big and there were families with small children running around mixed in with adult couples like we are. Parking lot is a long walk from the rooms in the building we were in. place was under construction but we were not informed until we arrived for a pre-paid room.
Llegada y salida muy fácil y rápido. Personal amable, el desayuno era excelente, con muchas opciones. Zona agradable piscina interior. Camas limpias y cómodas habitaciones y almohadas. Nuestra habitación tenía una puerta corredera de cristal que daban a una agradable zona de césped. Me imagino que esto sería conveniente para aquellos que viajan con mascotas. La ubicación es muy cerca de Tanger Outlets para unas compras.
Las buenas instalaciones y fácil transporte al centro de la ciudad y esquí. En medio de una renovación. Pudimos conseguir cama supletoria. Habitación pequeña, no había nevera. Ventilador de baño ruidoso y no funcionaba.
I've stayed at the Stein Erickson 3 times for an annual get together with friends. It's a luxury property all around - from the well-appointed rooms and lush master bathrooms to the fantastic location high in the hills. The rooms are all large and very comfortable - I've never had a bad experience. It's always spotless and luxurious. I have consistently found the staff to be helpful and very service oriented. Built on the hills, the property does contain lots of stairs, so not ideal for small children or people with disabilities. Hiking up the mountain in the summer is a favorite pastime as well.
Muy buena relación calidad-precio! Habitaciones limpias, cómodas camas, y un desayuno sabroso! El bar de deportes era agradable y el camarero era amable y ofrece un gran servicio. La ducha pasaba de frío a realmente caliente, y la alcachofa de la ducha podría ser mejorada.
It was just okay. Like any other hotel.
Noisy, floor above creaked each time someone walked. Pillows and bed ok but not overally comfortable.
nEVER ANYTHING BUT EXCEDDING OUR EXPECTATIONS. VBERY WELL RUN HOTEL AND SUPER STAFF. WONDERFULE!!! NOTHING !
Typically, I don't undertake surveys on hotels, restaurants or entertainment so take these comments as a true endoresment. However, the stay that my wife and I experienced at the Park City Marriott was fantastic. The staff greeted us at the door to the lobby and asked us how they could help immediately upon my arrival. The pool and spa facilities were covered which offered us an opportunity to stay comfortable while getting in and out of the hot tub for recovery from a hard day of skiing. All in all, the stay was very rewarding and we will be looking at returning on our next visit to Park City. - Pool, Hot tub and Fitness Facilities - Location - Friendly and Helpful Staff - Comfortable lounge and multi media section - Underground Parking - Steam room wasn't warm enough
The staff was superb - very friendly and helpful across the board. Room service food was excellent! There is no gift shop Parking is sparse, underground lot is narrow
We were never given the opportunity to like anything at the hotel. Hotel staff called and noted that they were overbooked at 4 PM on the night we got into town during the Christmas holidays and informed us that all 12 of us had to go find other accommodation. I didn't like the fact that we were told at the last minute to go find other rooms and that the hotel was overbooked. At 5 PM at night trying to find rooms for 12 people during the Christmas holidays is near impossible at Park city Utah.
Chose the St. Regis for our anniversary and everything was top notch. From our Butler Tom, to the dining and atmosphere - if you are looking for an exceptional experience, the St. Regis is a good bet.
The staff was very polite. The hotel was beautiful. It was a very comfortable stay. My only complaint would be the price of the food at the hotel. It was VERY expensive.
The staff was amazing!
Our bed was comfortable, our room looked great (shower was amazing!) and the facilities are definitely getting a facelift. Overall, if the Yarrow continues to be a good deal, I'll stay there... if something else is cheaper and still in the heart of PC, I'll probably look elsewhere. However, they are still using those stupid wall heater/AC systems and ours was on the fritz, so when we returned from dinner (in Feb) our room was about 50 degrees and we had to wait until some guy came to fix it. His fix was to just disable the automated system and make us manually adjust the fan to HOT... so, not really the service we were expecting and a bit frustrating. Additionally, they had only one person checking people in and that person was having a full on chat session with the guest ahead of me, so I waited for a long time before anyone helped and they were very abrupt like I interrupted them when I wanted to check in....
Shumba at the front desk was super friendly and accommodating. All the staff was responsive to my needs and very professional. I was so impressed with the new renovations. I had stayed there 2 years ago and it was run down and dated. Now, it looks like a brand new hotel. It was excellent value for the money. The only negative was my ice tongs in my room were covered in something gross and very dirty. I alerted the front desk and they were super responsive, apologetic and made it right.
The bed was extremely comfortable . Was worried based on prior reviews. However , I have stayed all over the world and I can tell you this place is nothing like prior reviews. Staff was excellent. Food was excellent. Room very nice. It's not the Ritz but for these prices it's a steal. Nothing
I reserved a room with a king size bed. When we got to our room it was two doubles. I went back to the front desk to get fix it and was told there were no other king rooms available. I wasn't happy and was making that clear to the worker. The manager over heard the conversation and intervened. She upgraded us to a king suite. I thought her customer service was great. I found out that booking a hotel room through third parties doesn't guarantee you the type of room you get despite what you think you're booking
Got destroyed by bed bugs
I was attending Sundance and was terrified as I am older and have a prosthetic leg. Ice and Snow are not my friend. I was greeted and treated like royalty. The staff offered to walk with me to and from the room so I had a stable shoulder, they gave me extra waters for the altitude, and generally were there to make sure my stay was peaceful. They even approved a very late checkout on the final day as they knew my event was late in the day. All this during the crazy Sundance festival! Only thing was the heating in the room had not been reconnected to the wall thermostat. Once they showed me how to control it manually it was just a nuisance and they comp'd me a full breakfast to make up for it.
Staff was so helpful and nice. Excellent customer service. Location to Park city ski resort is great. Free bus is right nearby.
Staff was very friendly and helpful. Room was beautiful...brand new from remodeling. Still smelled of fresh paint and carpet. Will be a beautiful hotel after remodeling. Remodeling and major construction was still going on in the hotel and I was awaken at 6 AM by yelling construction workers and dumpsters slamming on the pavement outside my window. Nowhere on Kayak was a notice about construction, otherwise I would have chosen somewhere else to stay, especially for the price.
Location Location Location The chocolate chip cookies are addicting. So delicious! Would have liked breakfast with the room rate, also, would have preferred a lower rate given it was off season and the hotel was more than half empty.
Love the balcony! Great for mountain view! That I had to leave :'(
No only we got an amazing room with ability to walk outside. Parking was good. Albertsons close by and ohhh the cookies!!! Gained weight with those cookies.
Beautiful hotel, friendly staff and cozy, comfortable rooms I didn't want to park valet, and the front desk girl was a little pushy. Other than that, perfect stay.
WE had a blast the pool, work out facility , cafÃ© were all exceptional . The room was beautiful and comfortable. There was a bonus concert outside the hotel the night we stayed.
Location The profile on your website indicated that the deluxe queen room had a sofa and the hotel does not offer this as an option. We booked this room so our group would have somewhere to meet and play cards and games - were not able to do this.
Great location. Nice room, very happy there was a fridge and microwave. Was rather frustrated at the lack of control over the thermostat. It was locked and I was unable to adjust the temperature at all. Was pretty annoyed that I could not decide my own room temperature.
The atmosphere in the mountains was really great. The facilities were all top notch. I wish the pool and hot tub area remained open past 10PM.
Relaxing and quality accommodations. In-house restaurant food options were fantastic. Looking forward to our return visit.
We love the Hyatt in the Canyons! The rooms are beautiful the views and grounds are beautiful as well. We have never had a bad experience with the staff. They have always been super sweet! The only thing that was frustrating with the experience, was booking. Every time we called we were given a difference price. The price increased $--- within 5 minutes. I don't understand what that is all about, but we were not happy about that.
The Hyatt Centric in Park City was the perfect get-away! It was luxurious, comfortable and the staff was amazing. Best of all the room was emaculate and clean to the highest of standards. I give it five stars!
Very clean with a great location and views. The pool and hot tub was nice. The walls here are paper thin. We asked to be moved from the first room due to excessive noise and were actually downgraded to a smaller room with the same problem. Also, we left for dinner and came back to a full garage. Very disappointing for the price.
This guest did not leave comments about this hotel.
Hotel is spotless!! Very clean and updated.
It was a very nice hotel. The staff was very friendly. This was a hotel, just a little more fancy decorations than a normal hotel. I don't think the decor was worth the price.
Good location in Park City. Room was clean with wifi. Room too light--blinds instead of drapes and lights from outside hotel glow in the room all night long. Bed not very comfortable. Also, the rooms HVAC seemed off with it getting very hot in the middle of the night and the system constantly turning on and off every few minutes. Hard to sleep with these issues so probably won't stay again.
Beautiful facility, nice pool/spa, friendly staff, cannot beat ski in and ski out. Enjoyed our stay very much. Room was spacious, warm, crisp clean linens, nice bath amenities. Not a good variety of affordable/quality food options in the Canyons area, but that is no fault of Grand Summit
Awesome place to stay with the family. Great staff and facilities. Ski to/from the door of the lodge. Great location in Canyons Village For some reason they don't leave extra toilet paper in the bathrooms. This small oversight is the only negative and would be SO easy to fix.
Salir del hotel Llegamos a las 19:30 (demasiado tarde, supongo). Nos quedamos fuera del hotel. Estuve 30 minutos averiguando cómo acceder al edificio. No vimos a nadie del personal en ningún momento. La ducha no funcionaba bien. Hay instrucciones en la habitación para dejar el termostato por encima de 70.La noche acabó siendo muy incómoda. No dormimos bien. No me puedo creer que KAYAK de una buena crítica a este lugar. ¿Se puede saber por lo que pagamos?
Personalization :), champagne in the hot tub, smores, knew us by name, rose petals in room :) Hidden fees
Location and room size was nice. Service at checkin lost our reservation (I had it on my phone) but they did upgrade the room. Could not get housekeeping to come help with the sofa bed even after three tries. Could not get management to come to the phone or call us back. Overall it appears the Waldorf brand has gone seriously downhill making this hotel overpriced a great deal. Rooms where dated in appearance too. Avoid hotels like this that are more interested in selling timeshares than basic services.
This is a beautiful place to stay. The facility is top notch. Stayed for one night in August and wished we had more time. Snores in the evening next to the pool! It is a short drive to Park City. The hotel is at the base of the Canyons.
Our suite was amazing! We loved our stay at the Waldorf. Great service. Great food.
The pool Room feels a bit cramped
The room and overall building was clean and updated. Great location. Walking distance to restaurants, shopping, etc. Called before making our reservation online through Kayak to make sure we would still receive the military discount, whoever I spoke to assured me we would. Upon check in, the manager told me this was not possible and said we could get a discount next time (thanks?). We also had a room with a seemingly broken thermostat. The entire night it would not go below 77-78 degrees no matter how low we turned it. None of us got a good night sleep because of it. I advised the woman at the counter upon check out and she said sorry and the would check on it for the next guest. Super disappointed... Otherwise our room was very clean and nice. Customer service was disappointing...
I loved my stay, everything looked new and clean, it wasn't crowded or uncomfortable, everyone was friendly. Small workout room/pool area
This hotel was nice and clean. The rooms are great sized, the kitchen had everything we needed to make dinner. The bed was super comfortable and BIG. And the hot tub was AMAZING, and out balcony was secluded. Thanks for such a great stay Newpark! That we only chose to stay 1 night. The TV in the room was a little too small to see from the bed.