Location was great, right off I-295, and minutes from where I wanted to be in the morning. Room was clean. It has a restaurant inside which was convenient. Food (bowl of soup) was OK. Water temperature in shower was extremely hot; I nearly scalded my back when going to turn off water. Also, there were (unused?) hand towels in tub. Did they just fall, or were they left by previous guest?
the friendly staff The mold on the bathroom ceiling and walls.
Friendly staff Needs some updating
People at the front desk and in housekeeping were very friendly, helpful and accommodating I had a late check out bc of a race I ran that morning. So I was taking a nap before I left with the do not disturb sign hung on the door. Housekeeping did knock and awoke me even though I was notified that housekeeping was aware of my checkinv out late. Besides that everything was great!
Good food, comfi bed Bathroom wasn't clean
The location near the train station made this hotel convenient.. Staff was friendly and helpful. Buffet breakfast was solid. Hotel was full of guests, it seems the staff was having a bit of hard time keep up with day to day upkeep. The hallways needed a vacuuming for instance.
clean, comfortable, close to where I needed to be. Food was very good.
Near baseball, concert venues and easy drive to town. Nice rooms. Nice staff. Hot tub Aweful.
Hotel was clean, convenient to downtown, plenty of parking Front desk was very uninterested-did not even make eye contact upon check in, and restaurant is actually the worst I've ever had in a hotel. This place has potential but needs a little love.
The hotel was clean the staff seemed friendly enough. They had coffee, tea and cookies in the entrance which was nice. I really liked the size of the room and that it had a mini refrigerator which was extremely helpful for me. The hot water for the shower in my room was not working however I was only there for a half marathon so I didn't bother calling for help at the front desk since I was about to checkout and run a long distance. I'm sure they would have helped if I called about the issue
The open large lobby/rooms, the happy hour, of course the breakfast! We have just assumed your hotel is our destination from now on. We've been staying there when we come up from Cape Cod to visit w/our Grandaughters! They have a ball in the pool and just love visiting w/us at The Hotel!
The service of the gentleman when I arrived at midnight exhausted from a long trip overseas was excelllent. He picked me up at the airport and made sure I got to my room safely. Thank you
tub in room 525 did not drain.
It is always comfortable. Staff is outstanding. Food is good. Omelets at complimentary breakfast are excellent. Convenient location.
Most everything. Fun to have Starbucks right there and the Mall across the street. Toilet clogged before retiring and we were too tired to call the front desk. It made the morning unpleasant to have a clogged toilet. I'm sure they would have fixed it right away but we were only there for the night and checked out early. That's our only complaint.
Overall the room was great. It was very clean and the staff was nice. The walls however are very thin and we could hear our neighbors that kept us up through the night.
Location, cleanliness, pool, Bartender was REALLY slow, and when I asked the front desk for a re-print of my receipt from dinner the night before, she told me she couldn't do it, and didn't offer to figure it out. She did tell me to have a nice day...
Location is close to harbor yet far enough away to avoid all the noise from Commercial Street. Lots of good restaurants/bars within walking distance such as Fore Street, Duckfat, Street and Company, Vena's, Gritty's and more. Free breakfast. Parking isn't free - $15 per night.
I wanted to catch the ferry to the islands, so it was a great location! Parking was very convenient. and downtown area and shopping was a few steps away. I came up a week earlier that my original reservation, and the staff was able to accomodate me. They were very friendly and professional. What was not to like!
Great amenities, great location, excellent staff.
Very comfortable bed and large rooms. Near a brewery that gave off odors that were not that pleasant.
I loved the staff, they where friendly and very helpful in giving me directions around town and what cool things to check out. I was not expecting the hotel to have a shuttle service that took me wherever I wanted to go downtown, and the driver was super friendly. My room was incredible, well lit, well decorated with a bag of popcorn waiting for me. I all around enjoyed my stay. Breakfast was good. I paid extra for the "seaside" suite - this does not mean it is a view of the ocean. It means it's on the seaside but that your view will be of a fish manufacturing plant. I was a little disappointed that I spent an extra $30 to stare are a fishery.
Great value, wonderful room (spacious, modern) we will definitely stay here again the next time we're in Portland!
Staff was so very helpful -- allowing us to return our rental car to the airport the night before our flight and then they picked us up there, and they ordered a cab for us early in the morning to get to the airport; they directed us to pick up some breakfast items that were getting ready to be put out even though it was an hour before the official breakfast start time The place was so clean and the rooms lovely, quite the contrast to a motel we had stayed at the previous two nights
For an overnight near the airport with our adult daughter before her morning flight out, we looked for a suite, since her parents both snore. The second bed was a fold-out couch two feet from the first. Since we'd booked through Kayak, no .negotiation with the hotel was possible.
This hotel has a great location...close to the airport, close to the downtown waterfront, and easy to get around. It is definitely on the low-end of prices for the area and there was nothing bad about the area around the hotel. The complimentary breakfast was nice, nothing too fancy, but worked out great for a quick bite before meetings. The rooms are pretty dated. They have tried to dress them up with new bedding, but the rooms smell terribly of smoke, even though they are 100% non-smoking. The first room I got was so bad with a smoke smell, that I asked to be moved, which they accomodated. However, the second room was just as bad as the first, maybe even worse. My business colleague said the exact same thing about his room, so I am guessing that most rooms smell like smoke.
Convenience. My son and I attended a Maine Red Claws basketball game. The hotel was very convenient to the stadium and I envision the same for a Sea Dogs game. Room was basic but decent size. Nothing major. Outside, hallways and lobby were a bit plain and drab.
Rooms were very pleasant and a good size. Breakfast was excellent. Location was excellent and the hotel was good value for money.
Quiet Over use of fabrreze in room, price, view, not a $200+ non refundable value. Forced to valet park in their lot.
Clean, inviting place overall. Comfortable beds and pillows. Good size room and bathroom. Nice breakfast in the morning. Really nice and helpful staff. Felt very welcome. I liked the free apples too. I liked everything.
The hotel is perfectly located, right in the old port near everything you could want. It was great to be able to valet the car (for one of the cheaper valet rates in the city) and just walk everywhere. The complementary breakfast each morning was good, nothing exceptional but enough to get us going. The staff were great and helpful with recommendations and making us comfortable. The room was comfortable and the bed was great-however I would suggest bringing your own pillow if you like a firmer pillow the pillows here are very, very soft-not a complaint but not my preference. Overall we enjoyed our stay. However, on our first night we left the room for dinner and when we arrived back at the room it smelt like pot. Not a faint smell but very strong and over powering and, frankly, incredibly off putting smell. I went to the front desk and the night desk man seemed aware of the issue and the solution was for someone to come up to my room with a bottle of febreeze. For a non-smoking floor/hotel I was underwhelmed by this fix. We only had this issue once but it was enough. Overall though i would stay here again simply due to the location and the ease of getting around.
Generally speaking, everything was great. The room was modern and comfortable. Staff was friendly. When we were attempting to check in, the front desk was having an issue with a rather unpleasant and annoying group of young women who were giving them quite a hard time. I felt badly that they had to deal with this issue. However, at one point they had all three of the front desk people dealing with this issue and nobody assisting the queue of people who were waiting for assistance. It would have been nice if one of those people were prioritizing the guests who were waiting in line. We were tired from a long drive and did not appreciate having to wait 20 minutes just to get our room assignment and key. Also, the price was incredibly high, and it seemed crazy to me that the parking was not included in the room cost.
They over booked and was not able to give me the room even though I booked and had a confirmation number.... I am extremely flustered and disappointed with the services.
The general atmosphere of the hotel Having to ask 3 times for towels for the swimming pool, therefore having to go in the hotel lobby in a bathing suit. No toilet paper in the hotel bathroom on the first floor.
The hotel was very clean and the staff we had interaction with were nice and accommodating. Only complaint is with other guests, but that's not the hotel's fault.
it was clean. the room THEY DID NOT INFORM US THAT THE ELEATOR WAS BEING WORKED ON AT 9am .Not even housekeeping know.
Very clean, new and modern.
Excellent customer service. Comfortable and well appointed rooms.
The hosts were very friendly and welcoming; willing to share their ideas on what to do in and around Portland.Location is just on the outskirts of downtown, with very easy access to the downtown area as well as the highway.
I liked the homeliness of the place - seemed like visiting my parents, aunt/uncles or grandmothers place! Nothing.
Ambiente antiguo pero con comodidades modernas. Habitación grande. No parece un "hotel". Me encantó. Un poco lejos del puerto y de los restaurantes. Pero pie o en taxi se resuelve el problema.
Mitad de precio de otras opciones en el viejo puerto, el personal era amable, y las habitaciones limpias. Muy europeo, pequeñas habitaciones de baño adjunto, pero lo suficientemente buenas. Edificio antiguo muy interesante.
El personal era muy amable y servicial. El hotel en sí era pintoresco y encantador. La ubicación era una ventaja.