Beware of Parking. Was charged $27 for parking. You can park on the street for free
Desk staff were very friendly. View from upper floors is nice.
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
Check in fast Common areas shabby and not comfortable, lady's room not clean
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
Extremely professional and welcoming staff Really nothing
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
The pool! Our kids really enjoyed it.
Pool was closed
Friendly staff. Location. Below parking. Starbucks. Rooms. TV size. Rooms!
It was beautiful.
Nice room, great price , good location. Staff is great.
La ubicación y aire acondicionado Hacía mucho calor en los pasillos. Por encima de 100 grados cuando estuve allí. Al ascensor le costaba funcionar
Ubicación El baño estaba un poco gastado y sucio
El personal era servicial, pusieron las flores en la habitación que les pedí. Nos pasaron a una habitación mejor después de registrarnos, fueron atento con necesidades para hielo y entregas. La piscina no estaba abierta, era fácil perderse y entrar a las áreas de la construcción del hotel. No pudimos entrar en la hora del té, lo que fue frustrante
The decor and facilities were charming and attractive. The staff was friendly and attentive. Breakfast options were good. The only downside was parking, which was basically impossible to find without paying for valet parking.
Wonderful venue. Very historic. Staff was very helpful checking our luggage for the day. No self parking
location price, old.
The carriage house rooms that are disconnected from main Inn is where I stayed and it was lovely. The room was clean, the bathroom newly remodeled, the Queen bed soft and inviting. I had to leave before the included breakfast but I liked everything I saw. The area was near downtown but still a bit sketchy. I started walking to find a cafe or restaurant but then thought better of and turned around. The parking was valet for an extra $12 or street parking but if you parked on the street (if you found any) you would get towed if you didn't move by 7am or 8am.
Close to many Civil War Museums. Edgar Allen Poe lived across the street. Was a frequent visitor. Breakfast area was unattended. Trash piled up in can. However, I would stay again and recommend to others.
In room refrigerator made an awful noise, had to unplug
It was comfortable . the staff was super & pleasant enjoyed my stay No place to park
Price, and location specific to event I was attending. Very inflexible and relatively early check out time 11am only negative but well offset by price and location.
We were originally placed in a ground floor room (after requesting a room on a higher floor), which was dark and had a window into the hallway corridor. It felt as if you were in a dungeon. After our first night (of a two night stay) we discovered two bedbugs in our bed. We immediately notified the front desk which kindly agreed to change our room. Although the second room we were placed in was much nicer and on the top floor of the hotel, our stay was less than comfortable given the fact that it was difficult to sleep when imagining bedbugs crawling in bed with you. The hotel staff did not offer to compensate us in anyway for our troubles other than a gift mug. Although the hotel was booked for the weekend and we had heard good things about it, I would strongly recommended finding somewhere else to stay if visiting Richmond.
Location made it easy to walk to nearby attractions, restaurants and bars. Old town feel and culturally diverse area. Felt safe with strong police presence. Not a downside really, but no easy way to carry luggage to room. Uneven walks and paths for us that like our rolling luggage. You get what expect from a hotel built in the 1800's. Neat place. Rooms are dingy.
Never disappoints with convenience, location, charm. Had a different room this time, garden suite, and liked it. Spacious room, very comfortable bed, no noise issues. Lighting in the bathroom was a bit dim, but otherwise great.
Room was excellent but had no mini fridge. Only window in the room was painted shut.
parking is not included, valet parking rated @ $ 23 per day. For those on personal trips: Across the street, public parking is available at $8-$18 per day, depends on timing.
Enjoyed that the building was a urban refurbish. Every staff person went beyond what I expected regarding service. Our room was made available early in the day to meet our schedule. Very prompt transportation service. Would have been nice to have a more upscale restaurant in the hotel, but the large bar area and regar dining area were great for breakfast, lunch and snacks.
The location to downtown Richmond is excellent with many restaurants nearby. Wish there was a schuttle to the airport which is only 15 minutes away.
clean and nice the heater made way to much noise. hard to sleep.
beeing very close to vcu being in the downtown
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.
We stayed only 1 night downtown.....but it was wonderful. Valet parking was quick and courteous. Front desk employees were friendly and helpful. The shuttle service was a wonderful bonus since there is so much to do in Richmond. The room was clean and tastefully decorated and the bar and restaurant were also wonderful , clean, and the staff courteous. Would definitely stay again.
Friendly atmosphere The price
Parking is way too expensive but guess that's how you keep room rates down. HATE paying that much for parking
Location to the convention center is excellent with the sky walk. The staff was outstanding on all fronts. You really have to pay $15 a day for Internet? Is Marriott the last major chair stuck in the 20th century?
Staff was very courteous. I chose the wrong time to come kids were running up & down the hall screaming.
Staff was super friendly, and the bed was great after the our drive.
Had what we needed to rest for the night and the staff at the front desk were extremely helpful and friendly Could not take advantage of the breakfast because we had to leave so early
A pleasant experience. Will definitely return on return trip.
Descent hotel for reasonable rate The fact that they advertise breakfast included, but it's only for 1 day of your entire stay
The room was ok, breakfast was nice. We booked this before going on a road trip because of its proximity to I-95 and because they were listed as Pet Friendly. When we got there we were told that there would be an additional fee of $50 and that they were no longer pet friendly.
Price. Twenty dollar voucher for breakfast in attached restaurant. Bed was comfortable. Air conditioning did not work correctly. Numerous stains on the carpet and table top. Wall protector for door handle was smashed into wall and broken.
The warm, friendly staff made the experience for us. Accommodating and genuine! The breakfast value and selection was terrific. We liked how easy it was to hop off and on 95. The room was older, spring mattress was stiff, no remote control and the TV didn't work.
The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel. I had no issues with any aspects of this hotel.
Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy! The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.
The whole hotel was very clean, everything was pristine. Every employee was helpful and kind, making the stay welcoming and comforting. The breakfast in the morning was great with more than enough options. There isn't too much to say, in all honesty. This is a great hotel that offers a superb experience. I recommend this for all.
Staff went above and beyond to please guests! We loved the common areas. The place sparkled and it even smelled great!! Room was very very clean, and we are quite particular about cleanliness in hotels. Beds were SO amazingly comfortable!! We stayed only one night, for daughter's sports competition, wish it could have been longer. Also, breakfast was excellent, with a variety of hot and cold items, fulfilling and they had something for everyone, and it's free!! Loved this hotel -- we will be back!! The only tiny thing we noticed was that the pool towels weren't stocked for the amount of guests with young people staying in the hotel on this particular weekend. Wish it had a hot tub!! Not much else to complain about, which is rare for us picky folks. This is a terrific property, well maintained, beautiful grounds, clean and friendly!!
It was very clean and offered a comfortable setting. The employees I interacted with were friendly, professional, and informative. I would stay here again next time I'm in Richmond. The surrounding area wasn't much to look at, but once inside, it did offer a clean, comfortable, relaxing setting. Definitely don't judge this one by its cover.
The room and bed were comfortable with all the basics and the staff was friendly. We happened to stay on a very hot night, so it was great to take an evening dip in the outdoor pool (even though it's essentially in the front parking lot). This hotel was fine for one night, as we were passing through town, but nothing special Breakfast was rather weak.
Great location. Excellent facilities. Super clean. We really appreciated the super kind and helpful staff
The room and location. Breakfast buffet is $10 per person and not good at all. They blast fox news in the breakfast area and got offended when I asked them to change the channel. I dont feel like biased news should be on at a hotel, it should be on local news only.
Room was clean. Bed was comfortable. Bathroom was clean. The front desk seemed a little under staffed and the staff seemed overwhelmed but they still met my needs.
Th room was very well designed as far as the layout and the bed was quite comfortable. The location is not the greatest. There is not much to do nearby.
Privacy and quiet Rooms could be cleaned a little more thoroughly example under the bed
Breakfast was great. Dinner was also provided but nothing communicated that ahead of time. Desk and food staff were excellent. Dinner was also provided but nothing communicated that ahead of time. Rooms were older. Fireplace was wood-burning ... not really usable unless you were prepared, so not worth the booking.
Everyting was updated, from the kitchen to the bedroom. It really felt like a new apartment. Would have liked some free weights in the fitness room.
The staff was great and the room was always clean. The breakfast was always the same wish they could change it up a bit.
This hotel has everything good going for it: excellent location, bid rooms/suites with large kitchen, living room, bedroom, and large bathroom, very helpful staff, large delicious breakfast buffet included, quiet. We loved it. Everything was very fine; we have no negative e reactions at all.