Basic accommodation and value
NOTHING!!!!! EVERYTHING!!!!!!!!!!! Never again and JR was the worst rep for your company. Never again.
Price, location and breakfast Nothing in particular
The updates in the room were a nice surprise. Quiet and a very friendly staff. The elevators are old and slow. I gave my Choice Hotels Membership to the desk clerk when I checked in but I didn't get the points added to my account although I was assured that they would.
The place looked great online and the lobby was clean however as I was checking in another couple was checking out due to bugs being in their room. After hearing that we decided to get a room elsewhere.
Enjoyed that the building was a urban refurbish. Every staff person went beyond what I expected regarding service. Our room was made available early in the day to meet our schedule. Very prompt transportation service. Would have been nice to have a more upscale restaurant in the hotel, but the large bar area and regar dining area were great for breakfast, lunch and snacks.
parking is not included, valet parking rated @ $ 23 per day. For those on personal trips: Across the street, public parking is available at $8-$18 per day, depends on timing.
Friendly atmosphere The price
clean and nice the heater made way to much noise. hard to sleep.
Easy check-in, adjustable beds, free coffee, close to the Richmond Coliseum, free shuttle Valet took way too long--both days seemed to lack enough employees. We had to wait in a long line for 20+ minutes during both check-in and check-out.
beeing very close to vcu being in the downtown
The location to downtown Richmond is excellent with many restaurants nearby. Wish there was a schuttle to the airport which is only 15 minutes away.
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
Check in fast Common areas shabby and not comfortable, lady's room not clean
Desk staff were very friendly. View from upper floors is nice.
Extremely professional and welcoming staff Really nothing
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
Beware of Parking. Was charged $27 for parking. You can park on the street for free
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Friendly staff. Location. Below parking. Starbucks. Rooms. TV size. Rooms!
Nice room, great price , good location. Staff is great.
The pool! Our kids really enjoyed it.
Pool was closed
It was beautiful.
King suite was nice size and we heard no noise from out in the hallway. Location was very convenient for the marathon start and finish $10 parking charge
Pleasant stay & location Dirty nightstand
Location, parking, cleaniliness, free breakfast Nothing
Location to the convention center is excellent with the sky walk. The staff was outstanding on all fronts. You really have to pay $15 a day for Internet? Is Marriott the last major chair stuck in the 20th century?
Staff was very courteous. I chose the wrong time to come kids were running up & down the hall screaming.
Parking is way too expensive but guess that's how you keep room rates down. HATE paying that much for parking
Great location. Excellent facilities. Super clean. We really appreciated the super kind and helpful staff
The room and location. Breakfast buffet is $10 per person and not good at all. They blast fox news in the breakfast area and got offended when I asked them to change the channel. I dont feel like biased news should be on at a hotel, it should be on local news only.
It was very clean and offered a comfortable setting. The employees I interacted with were friendly, professional, and informative. I would stay here again next time I'm in Richmond. The surrounding area wasn't much to look at, but once inside, it did offer a clean, comfortable, relaxing setting. Definitely don't judge this one by its cover.
The room and bed were comfortable with all the basics and the staff was friendly. We happened to stay on a very hot night, so it was great to take an evening dip in the outdoor pool (even though it's essentially in the front parking lot). This hotel was fine for one night, as we were passing through town, but nothing special Breakfast was rather weak.
Th room was very well designed as far as the layout and the bed was quite comfortable. The location is not the greatest. There is not much to do nearby.
Room was clean. Bed was comfortable. Bathroom was clean. The front desk seemed a little under staffed and the staff seemed overwhelmed but they still met my needs.
Room- clean, very comfortable, nice bathroom Staff- professional, efficient, very nice Amenities- free parking, free wi-fi, executive club lounge with continental breakfast and complimentary drinks/snacks throughout day Location- area around hotel isn't bad, just a bit far from downtown Richmond
The Hotel was clean, the staff friendly. Nice workout room and pool. The hotel was great. Booking.com/ Price line, not so great. I made a registration through them and it was obviously acknowledged hence the questionnaire I am filling out. They did not however send a conformation email and when I arrived at the Hotel they had no record of my booking. Fortunately they had a room available and were very accommodating.
The Westin is nice, clean and I like the location. A bit pricey for what we got. Staff was super nice. Our room was directly under the Executive Club and noisy as hell. We were kept awake too late and awoken before 6am the next day. Ugh.
We stayat the Richmond Westin a few times a year. Always great staff, always comfortable beds, always super clean and welcoming. Great food...love the starbucks coffee in the lobby . Just a perfect Westin!
My stay was very relaxing and comfortable. My toilet would not flush completely. I made the hotel aware at check- out and they just apologized. Ly
Wonderful breakfast bar. Small bathroom. Loose toilet seat. Old and chipped bathroom door.
The office lamp that had outlet plugs. Coffee was decent with continental breakfast as were the biscuit and gravy. The refrigerator in the room had an operating buzzing sound that was loud. Justin at the front desk was nice and seemed to have a great repoire with all of the guests.
the location was close to the interstate was not to many people at the hotel i was given a smoky room (i supposedly booked it like that, so they say,evn though i looked very carefully before finalazing my pay and didnt see any specifications as far as smoking/none smoking) when i asked to switch to a none-smoking room, i was told that i will have to pay 15$ for that(even though i mentioned that i travel a lot and us this particular hotel all the time, they would not give me any breake) on top of that the front dest person, Suzy(somehting like that) looked upset that she had to come out of her office to begine with and to my question if she could do anyting to wave this change fee(since the hotel was far from full and i am a regular customer) , she answered strongly and firmly NO! She acted really angry and when i mentioned that i will say that in the review, she saied "then i will reply and lets see" and "Have a good day sir" (in an "i hate you" tone, while grinding her teath ) in the morning there were no eggs in the breakfast, the lady at the dining room saied that they dont always get them
I had to travel down to Richmond to take an orientation and a written exam so I stayed at this Best Western. Very clean rooms, quiet since I didn't see too many people but I prefer it that way. The gentleman behind the desk, Justin, was very sweet and helpful during my stay. They had a variety of things for breakfast, your normal bagels and cereals. They have a waffle maker!!! But all in all, a good and relaxing stay. All rooms have microwaves and refrigerators which was a definite plus! I would recommend this hotel.
Room was basically comfortable with good temperature control. There were enough lamps and pillows and the shower was also adequate. Wi-fi was very slow at times, not very reliable. I had difficulty sleeping well on the beds and the pillows were too high. The restroom was also too small. One of the entry cards did not work properly.
The location is good for us. The rooms are clean. I believe a shirt was stolen from our room. It was dryng on a hanger next to the ironing board when we left the last morning we were there. I realized the next day, when we got home, that it had not been on that same hanger when we packed our stuff to come home. I'm not accusing anybody, but I wonder why it wasn't there. I did not miss it until I got home. The bed pillows are too hard, and the sheets are too stiff and starchy.
Very clean. Great service. Good location with lots of restaurants and shopping. I left my clothes hanging in the closet when I checked out and had to go back. THe housekeeper was so nice! Actually all the housekeepers were very sweet and helpful! Couldn't check out on the phone. Had to go to the desk. Also would have liked hair dryer already in the room. No ice machine on every floor, and no sign saying which floor they were on (3&5)
Pretty much everything. Parking was shared with the mall.
It felt like home No
The parking spaces are limited during the day due to the mall location.
The room was great. Spacious and great quality. Matched the star level Parking!!!!
This guest did not leave comments about this hotel.
Location Breakfast buffet not good. Ran out of food sat and waited forever for more food not worth it. Room not ready at check in. Front desk fat dude lied about check in time. It's 3pm!!!
Excellent pool and patio King room was small.
me and my fiance spent our 3rd yr anni here check in was very quick and easy the room was great it was just very lovely.
Everything met or exceeded our expectations. Our favorite restaurant being right around the corner didn't hurt either!
It was close to kings dominion. The wifi didn't work. The cable went out and was not fixed till morning. The structure itself looked dilapidated. The ice maker was broken.
Spacious King room, comfortable bed Old facilities
It was a dump Dirty room, security out side doors were broken and left open, dirty bathroom. I would not recommend this motel to anyone.
I liked everything about my stay ! N/A
Very polite and helpful staff. Very,VERY thin walls. I could actually hear the lady in the room next door talking on the phone at night, not just her side of the conversation, but the woman she was talking to on the other end. No exaggeration. Also, on the other side of the room I could here Everything that was going on with the couple staying there. Their bed rattling the walls and even shaking my bed. I could here every time someone used the toilet and not just the flushing of the toilet. The filling of the toilet too. None of the entry doors to the rooms had a soft close or open feature. So instead of when entering the room and opening the door and expecting some resistance, the doors flung open and banged the wall behind it. This went on all night and all morning with people coming and going down the hallway. One morning it sounded like something like a cart or chair was hurled down the hallway. In the bathroom, the mirror looked as if it had rotted right above the sink at some point, instead of being replaced, it was just painted over. There were a couple broken tiles on the floor surround tiles. The towel I was going to use after showering had a long black hair on it( I have short brown hair), and also there were hairs in the bathtub. The sink had something that I can only describe as dried spit in it.The shower curtain liner was worn and didn't fit the tub any longer, so water leaked unto the floor.
The Four Points in Richmond, Va. has to rank as one of the very best places I have ever stayed. Management as well as rank and file empoyees went out of their way to make sure I was happy and properly looked after. My trip began with a 36 hour layover on the way to Richmond. When I arrived Kix, Jasmine, Yassilla and the rest of the crew let me know I was the only care and concern of the hotel even though it was full of patrons. I love this hotel and they are far and beyond one of the very best. I was treated as a 1000 a night guest for 90.00. Anywhere I go I will be looking for a Four Points to stay before I book with any one else. I didn't like the restaurant manager on duty during the day. She had a sour attitude that was a direct clash with what the hotel was trying to achieve. She was a short, red headed, nasty fireball that was from my opinion a horrible task master that drove down the moral of earnest employees.
We had a wonderful experience. We love that it was pet friendly. Getting our dog in and out was easy for bathroom breaks. We will stay there every time we are in Midlothian.
Front desk employees were nice The restaurant i rate 1 star the food was terrible the service sucked only 1 person handling hosting and serving the cook looked miserable can't take directions on how to make an omelet . Top it off the carpet in the room had dark stains on it paint was peeling on the walls and we saw a cockroach in the bathroom
The pool was very nice and so was Ms.Bonnie she was excellent The Beds were wonderful
I liked that I woke up the next morning having not been raped or shanked. I did not like that I had to lay awake all night wondering if I would be raped or shanked.
Location was great, staff friendly. Bathroom didn't work kitchen was empty of utensils bedroom smell smoking and it wasn't smoking.