Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Clean, modern room Did not have free parking or WIFI
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
Downtown location. Good valet parking service. No minibar
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
Proximity to convention center, willingness of staff to accommodate requests
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
Location. Cannot believe the room have no Internet connection included in the price.
Shuttle service superb. Staff helpful. Location - close to airport. Room was not to the standard I found the previous visit. Not cleaned properly, radio broken, no phone directory on the hotel phone. Window filthy.
Shuttle transportation to downtown was nice. It took me forever to check in! They had no record of my reservation, front desk had to call getaroom.com to confirm my reservation. Even though, I had booked three hours prior to arriving. The room smelled miserably. I The shower drain was plugged and the water would not go down the drain! Many items in the room were broken (cabinet drawer) or looked very cheap and old.
It was right off the freeway They changed me from a king size bed to 2 queens my mistake but they worked it out. The room was spacious Location was a bit on the seedy side of town I forgot a book & they would not accept my credit card for shipping it to me, sent it COD, thought $16.70 was a bit unreasonable.
I liked the configuration of the room with the comfortable couch and the bed. The fact that when I exited the hotel property I had to make a u-turn to get back to the freeway.
Excelente hotel calidad/precio. Habitaciones amplias y cuidadas.
La habitación estaba sucia. Me volvieron a cobrar después de que explicara que ya habíamos pagado y durante la estancia de 4 días nunca se limpió la habitación.
La atención y amabilidad de sus trabajadores. La limpieza de sus instalaciones. No tener disposicion de almuerzo y cena.
El personal era agradable. El hotel estaba sucio y las habitaciones eran peores. La basura del anterior ocupante allí todavía. Baño asqueroso.
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
Everything. Place was absolutely beautiful. Great job.
Staff was very friendly, the rooms beautiful.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
The location and overall atmosphere of the Hotel. The young men out front need to be more attentive to outward appearance of hotel and guest service.
The hotel is beautiful and run very well. The rooms are cozy, well-decorated, and have great bathrooms. The location is also superb. The rooms are small, and the $25 valet parking is a rip-off.
Good location. The room was small but comfortable. The bathroom was a good size and user friendly. The decor was elegant and tasteful. The desk staff were friendly and helpful. I would return. No.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
The price is good. The room was clean on the surface, but it felt dirty. The grounds felt grimy. It was okay. It needs some work and remodeling other than flat screen TVs.
The lock plate for my door was loose in the frame, so the door never seemed to be completely shut. My room smelled of cigarette smoke. And my room wasn't cleaned one of the days I stayed, probably because I slept in late. It isn't a deal-breaker, but it would have been nice to have been notified that they skipped my room, and gave me an option to request a room cleaning later.
The bed was comfortable and the television was big. Also the television channels were a good variety. My room smelled like someone had been sick and there was a huge wet spot on the floor. I called the manager and he never got back to me. The staff sent people to spray air freshner which only made the smell worse. I had a non smoking room but it smelled heavily
It was easy to find a prostitute Grounds were kinda dirty. Poor security. Decent hotel but prices are so cheap that druggies and dirt bags stay there. Up your rates a bit and hire security and someone to pressure wash the nasty sidewalks. Free breakfast sucked, I would have paid for a good breakfast.
The location was freeway close and fairly close to downtown Sacramento. It was inexpensive. The beds were comfortable. The exterior of the hotel was dirty and rundown. The first room we were given smelled like cigarette smoke even though it was a non-smoking room. There was a lot of smokers at this hotel. There were only rooms with a single king size bed or rooms with two double beds. No rooms with two queen size beds.
nothing the floor in the room was wet, because the sprinklers came on outside and flooded the room during the middle of the night. When I woke up and put my feet on the floor, stepped in a big puddle.
Nothing had to change rooms twice, room is dirty, morning breakfast doesn't have many options.
The owners have clearly sunk some money into the property to modernize the rooms as well as beautifying everything. They have some work to do before it will be completed, but you can tell the owners care about the the place. We were bummed that the pool was out of order. But it was out of order because they are fixing everything on the property. Seriously, this place is going to be the crown jewel on this exit in Sacramento.
IT Was easy to get to and the staff was very nice
Very close to the freeway for easy access. The room and breakfast were OK. The first assigned room was supposed to be nonsmoking, but as soon as I walked in it reeked of cigarettes. The front desk was very willing to accommodate my request for a different room which was fine.
The room was inexpensive and looked clean. Front desk staff was friendly. The room had a strange smell that took a few hours with the windows open to dissipate. The continental breakfast was flavorless. Toast, bagels, oatmeal, hard boiled eggs, juice and coffee all kind of tasted the same. The staff had to cancel a customer's reservation because the police were called due to the excessive comings and goings of random people from the room. On the last night there a couple was having a vocal and colorful argument outside my hotel room.
We asked if we could do an early check in for an up charge they said as long as the room was ready we could do it. I was told there was not gonna be an extra charge. Later on the day they called me and said we needed to pay an extra day. Did not even get an apology for their mistake. They need to get all their staff on the same page.
Instalación histórica. El personal es muy amable. Las habitaciones eran un poco estrechas.
Me alojo en Sacramento mucho y siempre había querido probar este hotel. El hotel estaba limpio y el personal era amable. Cené en el bar y probé su desayuno de cortesía, ambos estaban bien. También he dormido bien. Me alojaría aquí de nuevo si volviera a traer a mi hijo en un viaje de negocios, ya que sé que disfrutaría el barco. Aparte de eso, yo preferiría un hotel normal en el futuro. La instalación es un poco anticuada. No sólo la decoración clásica del barco pero la decoración de la habitación, etc. La habitación en la que yo estaba era muy pequeña, como era de esperar. El barco es un poco ruidoso, se puede oír a la gente caminando al lado de tu habitación y las paredes son delgadas. Podía oír a la gente de la habitación de al lado.
Gran suite. Limpia. En en el centro de la ciudad. El desayuno no está mal. El personal es amable. Buena ubicación (junto al río). Que te cobraran por aparcar fue inesperado. gastos excesivos, wifi también inesperado cuando es gratis en casi todos los hoteles y cafeterías. muy decepcionado con esta estrategia de cobro. Sobre todo, cuando cobran casi el 50% respecto del hotel más comparable, esto es muy desagradable. La unidad de calefacción/aire acondicionado hacía ruido durante toda la noche. La salida de ventilación podría haber sido mantenida lejos de la habitación de cama.
Room was really nice, very clean. Bed was comfortable. The wifi was terrible, it cut out every couple of minutes. The water pressure was super weak, very hard t get clean.
The neighborhood didn't feel very friendly, and my room smelled very stale.
Room very clean, nice attention to detail, bed very comfortable, good wifi. Love the indoor/outdoor feel of the hallways. Breakfast very processed and ho-hum. This was my third stay here and this time my window overlooked the light rail which was noisy early in the morning.
Cleanest room I have stayed at in a long time. Very close to midtown and plenty of goody spots. Year round open pool with solar heating. Plenty of free parking to boot!!! And the shower / amenities in the room have definitely been thought over when planning the comfort of the guest.
I could walk to my event down town and I could walk to the capitals as well Amenities fairly limited, the wifi was very poor in my room. Download speed about 5MB/Sec upload speed less than 1 MB/Sec
Staff were friendly, breakfast was good, good location with easy parking Our room had a musty smell to it, as if the shower curtain needed to be changed out. We got in at 2:00 am and left the next morning. Had it not been for the brevity of our stay, we probably would have asked for a different room.
There was food Very cramped dinning space, couldn't push stroller very well there and also no scrambled eggs were available
We stayed for a week-long conference at the convention center, which was three easy blocks walking distance away. The breakfast hours were convenient, and there was a wide selection of food, including waffles and biscuits and gravy. Comfortable beds, quiet rooms, and friendly staff all contributed to a pleasant stay. It was great to have a fridge and microwave in the room for storing and heating leftovers. The only bad thing I can think of to say is that there were some holes in the bedskirts that I noticed, and the sleep function on the TV remote didn't work.
Staff is extremely helpful and friendly - made us feel like they actually wanted us to be there. Breakfast was great; beds were excellent; bathrooms great . Fitness room was minimal.
I have always loved this building, and nice hotel rooms for less than $150/night are in short supply in downtown Sacramento. The Sterling gave us outstanding value for a spacious room with enormous Jacuzzi bathtub and beautiful four-poster bed in a gorgeous historic Victorian era home. Check in and check out experience efficient and pleasant, with flexibility on a little extra time for check out. I would definitely stay again and recommend to friends with caveats below. There is on the street parking but it is metered with a two-hour limit after 8am or before 6pm Mon-Sat, so you will get a parking ticket if you sleep in. The street gutter was filled with leaves, making it a little messy for shoes and luggage. There is a $16 city lot just a block away... But it is a block away. A valet service would be ideal. As other guests have commented, some room elements such as sinks are beginning to show signs of age, but they did not detract from the outstanding value of our room.
Location is great just off I 5, very close to downtown. Room was clean and comfortable. Very well lit up at night for a better feeling of safety. Room smelled a little musty. Although there are a lot of homeless people in the area, none really bothered us.
Friendly personel, good sized, clean room, convenient locations The breakfast could have been tastier.
Location Very noisy
Pretty close to convention center 5 minute uber ride. Cold AC. Homeless people next to hotel, semi trucks driving past hotel, our door to enter and exit our room was 5 feet from a busy street, paper thin pillows, rock hard bed, and thin walls... It felt like the guest above us were in our room.
Room was nice, Denny's and McDonalds nearby. Very noisy. Not in a great neighborhood.
It was located very close to the places that we visited. The rooms were very spacious.
This place has gone downhill since we last stayed here. Woke up covered in bed bug bites and found bedbugs in the bed with us!!!! Manager will do nothing to make this right so I have to give a one star rating , only because it is the lowest rating possible . For a little more money , there are many hotels in the area to choose from. Hope this helps ! Bed bugs Management Breakfast
pool closed, very noisy location, no good idea for a good night sleep
En este viaje de trabajo estuvo muy bien ubicado y la relacion precio servicio fue la adecuada. tuvimos la ventaja de recorrer la ciudad y no perder la ubicacion no hay algo que me haya parecido desagradable