La atención del personal del hotel fue excelente. La relación calidad-precio muy buena. Y el diseño y amplitud de las habitaciones muy recomendables. El aislamiento acústico de las habitaciones dejaba mucho que desear.
El personal te saluda por el nombre, eso siempre es agradable! La entrada al hotel no parece entrada a un hotel, sino a un edificio ordinario. La estética del ascensor necesita ser renovada.
It was very frustrating for me that they couldn't speak english and clearly they were not understanding what were my needs. When I checked in, they put me in a 'second' building which is for extended stays. It was not the most luxurious room but it was clean and had what you need. Very small though. Anyways, I thought I could deal with it until I found out that there was no internet conection. I called them and explained what was the situation and NO ACTION was taken. I asked to talk to the manager and after 5 different call transfers, I got to the manager. The manager did not speak english very well and in his broken english he said they were going to send an 'engineer.' After 5 calls and the last one was not very polite, the engineer came and they found out that there was no service at all. They gave me another room in their 'main' building which seemed to be more a hotel room. I can't complain about this as it was a nice hotel room.It is clean, it is very close to the expo , it...
The room is too small. This is not a 4-star standard hotel The bed is only 90 cm wide, and is short. The equipment is old. The window is a little dirty This room can not match its price in any sense. The pic of the hotel is not real, not in the same level with other hotel in China. The most important thing, the attitude of the staff we met for check-in is. terrible. You can made little adjustment after you check in Hoping other visitor check the hotel before you go.
During my stay, I feel very comforatable. I can walk out to the nearby restaurants to eat what I want. There is a gym for table tennis across the hotel which is very handy for me . Nearby the Gym there is a large local supermarket store, pretty much you can buy any food or necessity there. From Pudong airport, take #3 airport bus costs 20RMB to get there. The bus stop is just across the street,a walking distance. Also from this stop, you can take the same bus to go to Xu Jia Hui big shopping mall. only one bus stop away. Next time I go to Shanghai, I would consider staying at the same hotel.
The hotel is in a really nice central area, close to the subway station and shopping mall. The room have hair-dryers, fridge and internet (although internet is not free). Very good price-quality.
good location but room was too small do not feel confortable with security.
We completed the trip to Shanghai in November 2010. Location of hotel is convenient but its appeal is not impressive at all. The neighborhood is full of over-spill sewage smell like most other Shanghai neighborhoods except Pudong New Area. We booked a room in the main building on the 30th floor. The room was clean but with two major discrepancies. Even when we set the aircon to cool #40not heat#41 only warm air came out and the room temperature kept going up beyond 28 degree C. The shower was cheaply renovated in early 2010 with no shower tub only two pieces of placey-glass glued to the floor. Water leaked out under the door into the bath room the small tiles covering the shower floor kept coming lose and the shower door handle was seriously rusted. Luckily Shanghai was my wifes birthplace and we speak both Mandarin and Shanghaiese so communicating with staff was not a problem. After 5 days we checked out around 9 am and the maid showed up within 10 minutes insisted that we ha...
the room was very small and the bed as hard as a rock but for the price and convenient location it was ok.
This hotel was great in terms of cleanliness and helpful staff. The rooms were very nice (although the single is just that, a small room), and cable TV was a plus (although for English-speakers, your choices are CNN International, HBO, and CCTV 9). The staff was also very helpful, although their English is somewhat limited (but better than average I thought). There is also 24-hour security and room service, although I never tried it. Of course, with the price that travel website offered, this hotel is an excellent pick, except for one thing: location. The location of this hotel is in Xuhui District, Shanghai, which is not bad. But it is at least a 20-minute walk to the nearest subway station (either Damuqiao Rd or Luban Rd Stations) each way, and at night when it is freezing (in the winter) or when you are lugging your luggage, or when trying to catch a train (by subway, it is at least 40 minutes to Shanghai Main Railroad Station, and around 30 to Shanghai South), it is not necessaril...
Siendo Shanghai el "paraiso de las compras", éste hotel es recomendable por su ubicación frente a la estación de Metro Línea 1 (la más práctica de las 14 líneas existentes en la ciudad) por lo que uno se puede mover libremente, económicamente y rápidamente por esta megalópolis.
lo recomiendo, el personal muy atento, excelente desayuno las habitaciones para fumadores son anticuadas mientras q la de no fumadores son "lo ultimo", solicite cambio de habitacion a no fumador
upgrade de habitacion a la llegada, fantástico desayuno. esta algo lejos del centro
Excelente relacion precio calidad, atención del personal bastante buena. Ubicación muy agradable para moverse por lo alrededores de la concesion francesa en Shanghai Solo el personal de recepción y bar entiende ingles, de todos modos el resto se las arregla para poder ser entendido
the hotel is beautiful and historic certain details are not attended to. Water drainage problem at the shower.
Fantastic atmosphere of old house. Too small room comparing high price. Poor and expensive breakfast.
The restaurant is not living up to the general level of the hotel. The ambience of the hotel is fantastic.
Big beds. Big rooms. Great bath and showers. Effective cleaning of room. Fair rate for room inclusions. TV did not get cable in english - VERY limiting to international non-Chinese people. It would be a reason we would not book again.... Also access to internet without needing your own laptop, onsite.
The staff were outstanding!
The ambience, the decorations in the hotel are great. The location is ideal, in a quiet neighbourhood which is what I'd wanted. There seems to be a lack of personnel who has a good knowledge of fine restaurants suggestions and visiting pionts in shanghai. Some of the staff need to improve their English and communication skills.
Loved the Architecture and design echoing the original 1930s.The feeling of luxury and comfort in the rooms, though some what wasted on a single traveler as my wife was back in Sydney. The location is terrific with good shopping and restaurants. TV reception could be improved, but only channel surfed for five minutes....
Mansion Hotel is a very charming place with an unique interior. Especially the entrance hall where you can sit for a nice cup of tea or drink is a reflection of the "good old days" of the 1930's of Shanghai. Even better is the terasse on the 5th floor with a magnificent view over the French Consession.
A memorable stay. An great choice if you are looking for a change from the typical 5 stars room from the typical chain hotels.
Very good location and staff services. I got low level which was no city view and too much noise from the street, especilly in the morning.
Booking was easy and great location for family holiday. It's actually on a residential area. The hotel itself was too old. I've stayed in most sommersets and Ascotts but this was just not up to standard in terms of the condition of the property itself. Even the cleaning eas disappointing
The gym and swimming pool were good. Breakfast good, rooms practical and clean. The rooms were rather cold and the hotel was quite far away from the city and shopping streets still.
Excellent room. Enjoyed staying there. Would like to have stayed longer. I was only given one breakfast voucher even though there were two of us staying. This was resolved after I complained but what is the idea of giving one breakfast for two guests - crazy!
Because my office is right across the road, that's why I decided to stay in this hotel. Internet charge is quite expensive compared to other hotels within the vicinity.
Ease of check in and out. Convenient location. The cafeteria menu prices did not include tax, so on my last day in China I was just a few RMB short of cash to pay for a snack. Why not put the price you must pay on your menus?
Very comfortable with efficient staff. Breakfast was good with adequate space and food options.
The rooms were clean and comfortable, though a bit on the small side. The indoor swimming pool was very nice with excellent changing and showering facilities. The breakfast (excluded in the room rate) was not the best value for money. And we asked for a non-smoking room but people in the rooms around ours were constantly smoking so the whole floor smelled of smoke.
0 1- I REACH HOTEL AT 9.00 PM AND THEY ASK TO WAIT FOR ONE HOUR TO MAKE ROOM REDAY. 2- DURING MY WAITING I GOT COFFE AND GREEN TEA AT THE RESTAURANT COST ME 180RM. 3- ROOM NOT CLEAN AT ALL. 4- NO MENY BAR AND WHEN I AM DOING CHECKOUT ASK ME WHAT DID YOU USE FROM THE MENY BAR. 5- RE USING THE PERSONAL STUFF AGAING ( SAMPOO AND SHOWER GEL ) IT WAS HAFE. AND MORE MORE MORE
tennis courts over priced
Helpful and friendly staff.
Every person that worked there learned my name over 6 days and the staff was very friendly. The room was very quit. I would recommend this hotel to everyone. Clean, quit, and great staff.
nice clean hotel staff was not very friendly or helpful and nothing special about this hotel
nice hotel clean and comfortable
The Fitness Centre was very welcome and have good selection of latest equipments. The bed was very comfortable The see through shower and toilet next to the door can be rather inconvenient.
Nice clean and well equipped. On the business floor/ executive rooms, next to my room a party! Took a lot of complaining and till 01.45 hours before it stopped. The next morning I received 3 apples to say the management was sorry....
La ubicación respecto a las necesidades que teníamos y la habitación por la comodidad de la misma. El personal del hotel carecía en general de buen inglés haciendo dificil la comunicación y el bufet del desayuno era muy deficiente. A pesar de llevar una oferta cerrada del precio de la estancia, nos pasaron por la tarjeta, a modo de seguro al llegar al hotel, el 100% de la estancia mas 120 € de fianza por si consumiamos del minibar.
Hotel muy aceptable, bien conectado con la ciudad a traves de metro.
El precio, conseguí un buen precio por reservar con mucha anticipación. La habitación esta buena, con un buen baño, todo limpio, que para mi es lo más importante. La ubicación es buena, aunque no está cerca del centro, pero a 10 minutos a pie hay dos estaciones de metro, y en 15 o 20 minutos de viaje estás en el centro de Shanghai. Estaba más cerca del sitio de la Expo. El desayuno, todo muy oriental, con pocas opciones para los extranjeros occidentales, y el espacio donde los sirven es muy cerrado, cero ventanas, se mezclan los olores y vapores... mal. Del personal muy pocos hablan inglés, pero hacen el esfuerzo.
Esta bastante cerca del metro y non retirado del centro como otros dicen.Esta en pleno centro,pero en una especie de urbanizacion.Esta rodeado de bloques y hasta algunos arboles-increible.Cosa que lo hace el hotel mas tranquilo y silencioso entre los tantos que he estado alojado!Relacion calidad precio-exelente.Mas calidad que precio. Las abitaciones realmente pequenissimas, pero aun asi lo que realmente lamento es no haberlo encontrado antes.El precio lleva IVA pero no el suplemento por cervicios del hotel-15%.Servicios que durante 7 dias no logre decubrir en que consisten:-)
El personal de recepción es cualificado, entiende ingles, desayuno suficiente (chino y occidental), y habitaciones limpias y confortables, a parte posee 2 ordenadores para acceder a internet. Buena calidad precio. La ubicación, no muy céntrico, aunque con la dirección escrita no es dificil acceder ni en taxi ni en metro, ya que hay una parada de metro cerca y en taxi tampoco es complicado.
El personal del hotel muy atento, las habitaciones son pequeñas pero nos dejaron una junior suite por el precio de una media y salia a menos de 50 euros la noche y la verdad es que estaba bastante correcta y limpia El desayuno algo escaso
tienen que hablar inglés todos las habitaciones no estaban limpias
Fue mas de lo que esperaba. Muy buena relación precio calidad si se reserva con anterioridad. Es una pena que las chicas tengan tanto problema con otro idioma que no sea el chino.
la habitacion estaba muy bien, era comoda y amplia, y el servicio era muy amable, realmente este hotel si me gusto...
El trato del personal, te dan 2 botellas de agua todos los dias y te ponen todo nuevo, internet gratis ya sea por cable o en la sala con 2 equipos, el desayuno aceptable. Zona muy tranquila. La zona un pelin apartado, aunque cerca del metro.
El trato muy bueno, las recepcionistas se esforzaban por ayudarte en todo. Cogi los billetes de tren a beijing alli mismo. El hotel en general bien sin grandes lujos, el desayuno bien, no esta mal situado la parada de metro esta a 2 minutos, internet por cable y sala de ordenadores gratuita (me imprimieron la facturacion online de el avion de vuelta. Todos los dias te ponen todo nuevo en el servicio de habitaciones incluyendo 2 botellas de agua. Una buena eleccion. La situacion un pelin alejada pero shanghai esta toda de obras y es una zon muy tranquila, los taxis y el metro son muy baratos.
El servicio de personal y que ofrecen en su interior posibilidades diferentes a la hora de comer o cenar, para cuando no apetece hacerlo fuera. Hay una gran variedad de opciones. Quizas lo mejorable es que cuando hacen la limpieza y adecuación de la habitación que la hagan todo de golpe, ya que la limpieza se realiza por la mañana (normal, evidentemente) pero ver si el minibar está completo se hace por la tarde, al igual que luego algo más tarde traen o el periódico o una tableta de chocolate, de modo que frecuentemente te está visitando alguien, siempre eso sí, de manera correcta, ya que el personal habla bien inglés.
La habitación y el desayuno
limpieza y personal desayuno excesivamente caro
We stayed 7 nights. The first 4 nights were upgraded to a 2-bedroom suite, like a fully equiped apt with kitchen, wash machine, a study, dining table and a large sitting room with two belconies. They didn't charge extra. But you need to borrow the kitchen equipments, dishes, utensils and pots are not provided. The last 3 nights, we got what we paid for, 2-bedroom with queen size beds, 2 extra closets and a bathroom. The rooms are tight but sufficient. As you enter the room, the bedrooms are a couple steps away with a small hallway. It's on a good and convenient location, with different types of stores nearby. The better restaurants are a couple of blocks away. It's definitely worh the money considering how expensive other hotels are in Shanghai. It has a restaurant but we didn't eat there. It also has message facility in the lower level, inexpensive and provides good service.
We found the staff to be in cahoots with the taxis service at their door to rip off guests. We tried using the red taxis at their door at first but found the drivers smoked while driving us. Decided not to use their service but flag down passing cabs a block away during the rest of our stay. on the last day, we booked a cab from a company recommended by a friend living in Shanghai to pick us up to go to Pudong Airport at a specific time. We came down to the lobby a few minutes early to wait for the cab. We overheard the front desk trying to send our taxi away claiming that they have no guest with our name staying at the hotel. Fortunately, we speak Chinese and was able to foil their attempt to strand us. We were told by our driver that the hotel demands a kick back from taxis picking guest up at the hotel. The front desk and bellhops were generally rude and unhelpful. Stay away from this hotel !
The staff is good, They only give one towel and one pillow per room. If you want more, you need to request for it. The shower is clean, for a low price hotel in China which is a pleasent supprise.
I was very disappointed with this hotel, first, 2.5 star most, no kitchen as said, very dirty on the floor, customer service is worse, I was waiting for Airline deliver my luggage, very tired can't sleep, keep calling bell service about the deliver status, no one answer the phone for 2 hours, I called the oprater for front desk, she said front desk is not handle luggage questions, until after 12:15 AM, I have to sleep, bagged the operator to let me talk to front desk since I can't hold bell desk, the front desk found the bell person asked about my luggage, and my luggage was there long time ago with no one call up to my room to me know, I will never ever stay this hotel again!
The front desk was very friendly and helpful - not everyone was fluent in English, but there was always someone available to interpert for us if we needed additional help. I found the rooms a little on the small side, yet very clean, and the beds were very firm. It seems like the Chinese like their matteress hard and for me that was good, but if you like your bed soft, this could be a problem. The shower had good power and was roomy - although it drained very slow and did become clog. When we reported the clog it was fixed the same day as it was reported. The bathroom also had a washing machine (no dryer) we did not do our own laundry while we were there but we did send laundry out to be done and was pleased with the results - everything was clean and nothing had shrunk... We had pre-paid for our stay and I was surprised that we were required to put a deposit down based on how many days we were staying; yet, whenever we ate meals a tab was kept as well as the cost for our laundry servi...
Overall the hotel is pretty good. But rooms are really small. Hardly any space left to put your luggage. Staff is friendly & helpful but speak very little or almost no English. Breakfast at the coffee shop is a big no-no but their lunch & dinner a la carte menus are ok. What I like about this place is they have a massage palour until 2am daily:-)! Cheap & good. \n\nOne more thing: many taxi drivers have not heard of the hotel so make sure you have the hotel's business cards in hand. You need to give the street name and its cross street.
Facility - Pictures shown on the internet do not reflect current condition of hotel, but hotel is generally very clean. Seems to me 3-star at best. Rooms are really small. Bedroom wall had obvious signs of water damage, and the beds are very hard (I found out that is the norm in China). We got a ''superior'' 2-bedroom suite, which was really just the 2 bedrooms and 1 bath. The beds basically took up the entire bedrooms, so you have nowhere to sit but on the bed. Shower stall was small and not sealed properly, so you cannot take a real shower without flooding the bathroom area. Water temperature constantly flipped between cold and very hot during your shower. The sole sink was in the bathroom, so if someone is in the shower, another cannot brush teeth while waiting. Amenities - Restaurant was not impressive. On-site spa and indoor pool operational, though we did not use them. Staff - Friendly and helpful. Not very proficient in English, so I am not sure how the service would be if I d...
We stayed here for three nights. Superior deluxe room, something like that. Two bedrooms, balcony. The pool is great. There is also a Sauna as well. Took full advantage of the Chinese massage in the basement for 138 yuan, came to about 37 dollars I think. Was very impressed with the quality of the hotel and the professionalism of the staff. I even made friends with the guy in the Lobby, really nice. Say hi to him for me if you stay here. Also, my friend really wanted to eat McDonalds, so he asked them to order McDonalds and they did, they brought it up for us. Really impressed with the quality of this place as far as the price was. I will definitely stay here again. Actually I'm going to Shanghai again soon, so yeah, if the price stays the same, I'll be there.
We stayed in the 2 bedroom and we found just that. Two bedrooms with a 6 foot hall connecting them and a bathroom at the end of the hall. Maybe it wouldn't have been so bad if we had kids. The funny thing is we called to make sure it was what it said it was, we just assumed that there would be a couch or some sort of sitting room. The bathroom stunks of urine so bad, I cringed when I had to use it, we definately kept the door shut. It still stunk even after the cleaners came. I don't think they used any chemical to clean. I am not a super picky person, but I do like clean and I like it when things don't stink of urine. I did my homework and read all of the reviews and they all say how clean this place is. Maybe I need to go and stay in a cheaper hotel. I would definately upgrade next time and stay at a nicer place. I would only recommend this place to someone on business who will only sleep here, because the price is not bad. Hope this helped.
I've stayed here before on extended business so I was happy to stay here again on this trip. Hotel is very clean and in a good neighborhood with lots to see and do. Staff is friendly and try their best to be helpful. The apartment suites are great.
Good Hotel i love hotel Thanx for best sevcices
I had stay in this hotel for more than 2 weeks and is a really enjoyable experience. The staffs are helpful and friendly. Housekeeping will call everyday at about 4pm if they had not made the room. (I had left a do not disturb sign at my door) Very good service standard. \n\nRoom is very new and pleasant. \n\nI really enjoy my stay in this hotel and will be back to stay again if I am in Shanghai.
I have stayed at Fenyang GBH several times. The main reason is the excellent location (I really like this area, but others might prefer the Bund or bars on Hengshan Road). The garden surrounds are pleasant. The internet is getting better at this hotel, but is still unstable. Food at the hotel is not for me, but there are many options close by. The mattress is too firm for me. Being a state owned enterprise, customer service is not a strong point, though various staff will provide reasonable service when asked.