Comentarios recientes
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2.0
Desventajas: I had a reservation at 11am. I was late getting into town and arrived around 12:30. The guy told me that my reservation was at 7am even though I showed my confirmation email that said 11am and he said they didn’t have a car for me. They didn’t even then suggest that there was an enterprise next door I walked there after looking it up myself and rented a car there instead.
opinión proveniente de
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2.0
Ventajas: Una basura, fui y me han dicho que no tenían carro para mi, me arruinó las vacaciones, traté de llamar a kayak pero solo maquinas me atendieron
Desventajas: Nada, una basura todo desde k a y a k hasta álamo, nunca usen este buscador, me ha hecho la reserva y fui al local y ls mujer se rio en mi cara y k a y a k ni solución
opinión proveniente de
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3.6
Ventajas: Car was comfortable and in good condition, but customer service was terrible. Reservation was canceled prior to arrival, but no update was ever sent to us. Once we arrived, the agent "accommodated" us by providing another vehicle. For a 2 day rental, total ended up at $300. Our original rental was supposed to be around $36 (including insurance). Agent told us it was due to insurance and a larger vehicle, but once we took a closer look at the invoice, we realized we we were being overcharged with a number of fees.
Desventajas: More communication with customer prior to rental (in cases where rental has been canceled) and better customer service at time of rental
opinión proveniente de
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7.2
Desventajas: I was suppose to drop off the car at 6 AM..I had a flight to catch at 7:10 AM.. The office clerks did not show up until 6:15 AM ...If it wasn"t for the person that patrols the property at night...that received the car who is not his duty and took me to the airport...I would have missed the flight.
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2.0
Ventajas: Nothing, they were rude ando told me they gave mu car to someone else
opinión proveniente de
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4.0
Ventajas: The cost was reasonable
Desventajas: Old car with over 66,000 miles on the clock, covered in dents and scratches, every single panel. Breaks needed doing, not sure if this car would be road worthy in the UK
opinión proveniente de
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9.2
Ventajas: Amazing drop off attendant and chofer to take you to the airport
opinión proveniente de
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2.0
Couldn't rent it out
Ventajas: Nothing
Desventajas: Upon making the reservation with Kayak, I received an email which stated that if am 21 but younger than 25 additional rental fees would apply because I am under 25 (this implied that I would be able to rent the car with additional fees included). But when I went to rent out the car at the Alamo car rental in Tijuana, they said I needed to be 23 or older and did not let me rent out a car. This ruined my entire trip! Your policies need to be standard across international borders. This was total bullshit.
opinión proveniente de
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2.0
No respetan los precios
Ventajas: Nada
Desventajas: Subió el precio de $117 dólares a $594 dólares + un depósito de $400 dólares en garantía. Es un fraude y la peor manera de empezar tus vacaciones. Evítenlo. Mejor crucen a San Diego y renten ahí.
opinión proveniente de
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2.0
worst service ever
Desventajas: At arrival Alamo would not rent the vehicle because we have the new chase visa credit card with the chip on the front of the card and the credit card number on the back. They refused to take it as well as would not take visa debit. Offered nothing to help. I had to go next door to budget and rent a car that cost more than double of what I had researved with Alamo. I even called the main office for Alamo they said did not understand why they couldnt use either credit card but was up to the them what they would accept. Main office offered no help as well.
opinión proveniente de
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7.2
Desventajas: Supongo que dejé el coche a las 6 de la mañana... tuve un vuelo para coger a las 7:10 de la mañana. Los empleados de la oficina no se presentaron hasta las 6:15 a.m... Si no fuera por la persona que patrulla la propiedad por la noche... eso recibió el coche que no es su deber y me llevó al aeropuerto... me habría perdido el vuelo.
opinión proveniente de
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2.0
Ventajas: Nada, fueron groseros ando me dijo que le habían dado un coche a alguien más
opinión proveniente de
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7.2
Desventajas: I was suppose to drop off the car at 6 AM..I had a flight to catch at 7:10 AM.. The office clerks did not show up until 6:15 AM ...If it wasn"t for the person that patrols the property at night...that received the car who is not his duty and took me to the airport...I would have missed the flight.
opinión proveniente de
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7.2
Desventajas: Supongo que dejé el coche a las 6 de la mañana... tuve un vuelo para coger a las 7:10 de la mañana. Los empleados de la oficina no se presentaron hasta las 6:15 a.m... Si no fuera por la persona que patrulla la propiedad por la noche... eso recibió el coche que no es su deber y me llevó al aeropuerto... me habría perdido el vuelo.
opinión proveniente de
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2.0
Desventajas: I had a reservation at 11am. I was late getting into town and arrived around 12:30. The guy told me that my reservation was at 7am even though I showed my confirmation email that said 11am and he said they didn’t have a car for me. They didn’t even then suggest that there was an enterprise next door I walked there after looking it up myself and rented a car there instead.
opinión proveniente de
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2.0
Ventajas: Una basura, fui y me han dicho que no tenían carro para mi, me arruinó las vacaciones, traté de llamar a kayak pero solo maquinas me atendieron
Desventajas: Nada, una basura todo desde k a y a k hasta álamo, nunca usen este buscador, me ha hecho la reserva y fui al local y ls mujer se rio en mi cara y k a y a k ni solución
opinión proveniente de
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3.6
Ventajas: Car was comfortable and in good condition, but customer service was terrible. Reservation was canceled prior to arrival, but no update was ever sent to us. Once we arrived, the agent "accommodated" us by providing another vehicle. For a 2 day rental, total ended up at $300. Our original rental was supposed to be around $36 (including insurance). Agent told us it was due to insurance and a larger vehicle, but once we took a closer look at the invoice, we realized we we were being overcharged with a number of fees.
Desventajas: More communication with customer prior to rental (in cases where rental has been canceled) and better customer service at time of rental
opinión proveniente de
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2.0
Ventajas: Nothing, they were rude ando told me they gave mu car to someone else
opinión proveniente de
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4.0
Ventajas: The cost was reasonable
Desventajas: Old car with over 66,000 miles on the clock, covered in dents and scratches, every single panel. Breaks needed doing, not sure if this car would be road worthy in the UK
opinión proveniente de
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2.0
Couldn't rent it out
Ventajas: Nothing
Desventajas: Upon making the reservation with Kayak, I received an email which stated that if am 21 but younger than 25 additional rental fees would apply because I am under 25 (this implied that I would be able to rent the car with additional fees included). But when I went to rent out the car at the Alamo car rental in Tijuana, they said I needed to be 23 or older and did not let me rent out a car. This ruined my entire trip! Your policies need to be standard across international borders. This was total bullshit.
opinión proveniente de
-
2.0
No respetan los precios
Ventajas: Nada
Desventajas: Subió el precio de $117 dólares a $594 dólares + un depósito de $400 dólares en garantía. Es un fraude y la peor manera de empezar tus vacaciones. Evítenlo. Mejor crucen a San Diego y renten ahí.
opinión proveniente de
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2.0
worst service ever
Desventajas: At arrival Alamo would not rent the vehicle because we have the new chase visa credit card with the chip on the front of the card and the credit card number on the back. They refused to take it as well as would not take visa debit. Offered nothing to help. I had to go next door to budget and rent a car that cost more than double of what I had researved with Alamo. I even called the main office for Alamo they said did not understand why they couldnt use either credit card but was up to the them what they would accept. Main office offered no help as well.
opinión proveniente de
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2.0
Ventajas: Nada, fueron groseros ando me dijo que le habían dado un coche a alguien más
opinión proveniente de
