Lo unico bueno es la ubicación, que está en una zona central, accesible a los puntos más turísticos de la ciudad. El personal no muy atento y la habitación fatal. Vieja, sucia, pequeña, con camas separadas y con vistas a una pared de cemento.Tampoco nos ha gustado la zona de marcha que hay junto al hotel porque produce mucho ruido. Intentamos que nos cambiasen la habitación porque no nos dieron lo que pedimos, y nos ignoraron por completo.
Su ubicacion, y los servicios Habitaciones un poco antigüas
muy buena ubicación y el desayuno muy correcto la discoteca pública que hay en el hotel y da a las habitaciones
Ubicacion en pleno centro de Victoria, en precioso edificio emblematico, con bares, terraza, etc....a 2 minutos de todo. Parking cercano, Internet wifi correcta. habitacion muy correcta y limpia aunque no muy grande (tampoco pequeña). Durmimos esupendamente a pesar de tener ventana a roof top, bien aislada. Desayuno correcto pero sencillo, y en comedor muy confortable y agradable. Personal muy atento y eficiente, pero algo frio. Es un autentico 3 estrellas estilo Europeo. NO, todo OK.
El hotel esta muy céntrico, y su precio es aceptable. Tiene wifi gratis pero su funcionamiento desde la habitación es un poco malo Esta situado en una calle principal y se oye bastante bien el trafico. Igualmente los vecinos de mi habitacion llegaron a eso de las 2 o 3 de la mañana y se les oia perfectamente a pesar de q no gritaban
well it is in victoria. loved the old building, and the satff was great. our room could have used an armchair to read in, and the airconditioners need work.
We loved our stay at Hotel Rialto. The location is fantastic, it's in downtown Victoria and we were able to walk to pretty much everything except Butchart Gardens. Our room was clean and beautiful, the staff was helpful and friendly, and the food in the breakfast room was good. Parking was very close by in a reasonably priced garage (hourly, up to $12/day as of August 2015). I loved Victoria and plan to go back, and when I do I will stay at the Rialto!
The restaurant - terrific
convenient Location, nice restaurant, good coffee shop, friendly staff, cool bar, have to pay for parking
We enjoyed our stay at the Rialto. An improvement over the old Douglas. Wonderful linens, coffee and wine bar in our rooms. the staff were friendly and helpful, making the visit a pleasant one. The proximity to shopping and restaurants made the visit an easy one. It is definitely worth a return.
Staff was great Shower drained very slow causing over an inch of water to pool in the bottom every time you used it. Bed was not comfy at all. Room was a lot smaller than i expected.
Rooms have a contemporary look, well located and excellent Tapa restaurant. Space between bed and door is a little tight; however, the rest of the room is a good size.
Very friendly staff, clean and comfortable rooms. The restaurants downstairs were fantastic! The bathrooms had radiant heated floors, which was a nice touch.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
Rooms are nice, modern. Beds/bedding comfy. Big bathroom, tub. Front desk really helpful. I didn't hear noise from other guests, but it was mid-week, so that might be a factor. Turn down service. Continental breakfast wasn't included.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
su situacion y su trato
La localización es estupenda. Aunque el personal de recepción en general era bastante agradable, se echa en falta un saludo al entrar.
nos dieron una suite el olor de la habitacion
The front desk staff were very friendly and accommodating. The loft studio room we stayed in was very clean, spacious and comfortable. We wish we got a chance to cook in the suite as it was very well maintained, equipped and accessible.
The bed was the best I have ever slept in. The front desk personnel were friendly, interested in us, interesting people, and knowledgeable. Service in the bar was great. We loved the ambience, the art, the "feeling" of the place as well as the convenient location. I've wanted to stay at Swan's for a long time and was deterred by price, but their latest promotion made this possible. Thanks. Wish there was a bread board in the kitchen.
Great location, great staff, nice hotel
cheap price, free tea in the morning, good staff at front desk pool wasn't very clean, and sauna was out of order
That I was able to use my debit card to pay for my accomodation on checkout
Newly renovated and very comfy. Our room was dirty and when we told the staff they didn't do anything to accommodate or apologize for it.
Clean, central and close to downtown areas as well as tourist areas. This is the second time I've stayed here and it also has a decent garage. There is a "fitness" facility but it is the size of a closet and the "pool" is big enough to fit a couple kids. Right on Blanshard so close to traffic and noise. The other hotel guests were rude, loud and obnoxious. Was difficult trying to get a good nights rest.
The hotel was close to everything including friends that live in Victoria. Everything was a short walk. The only vending machine was out of service.
Staff was great. Hotel was great. Location was excellent.
When you advertise a "pool" it should be warm enough to swim in! My 12 and 9 year old granddaughters could not even enjoy it, way to cold, and out selection was based on the indoor pool
Very clean. Good location.
Friendly staff, clean room, comfortable beds, great location, nice restaurant, warm pool. When booking a room I received a very difficult person on the phone. I expected the same upon arrival but received a very warm reception. The room next to the elevator was not ideal, however I wouldn't expect that at any hotel. Next time I stay I will request. The furthest rom for the elevator.
Cleanliness, helpfulness of staff; full breakfast
Staff were great and helpful, location was good for downtown access. Pretty good value for peak time in July. I was adjacent to the Main Street and it was much quieter than I expected. WiFi was in and out. Stairs were difficult to find.
Front desk staff were helpful. Beds were comfortable.
Rooms were very nice and the location was quite convenient to everything. I was in a queen suite with two nice tvs, refrigerator and microwave, and very comfortable beds. The walkout balcony was a bonus. Valet parking could be difficult as there was only space for a few cars at a time. The bar at the bottom level was very popular, so much so that I wasn't allowed to enter as they were at capacity. I took my business elsewhere. The balcony door didn't seal super well, so there was a bit of a draft in that area.
We had a king suite. Nice to have a living room and bedroom separate with 2 nice TVs. Bed was comfy. Room was updated and clean. The couch in the living area was small and a bit uncomfortable.
Booking late on Canada Day weekend doesn't leave a lot of options. Just glad to be able to get a room. Staff was helpful. Very dated and well worn. First room smelled like it was an 80's Cadillac full of smoke and air freshener trees but the staff was able to switch us to a somewhat better room even though they were booked solid.
Great location! The staff were super friendly and helpful. The room had cable TV and WiFi but no frills. Still, it was clean and in a great location and we had a wonderful time.
Can't beat the location if want to be in downtown Victoria especially for price. It's pretty dirty and not everything works as expected.
Location was great, staff were great Bed was rock hard. Found hair in the bed and in bathroom, didn't look very clean and stayed for 2 nights and no one came to clean the room
It is a lovely place that has kept its original decor and traditions. It might be considered "old world" in the present day but is much loved by the those who have been visiting for years. You hear all the time from guests about the 20 or 30 years they have been coming there. The key issue is that it is close to downtown with adequate parking and the food is good home cooking. Linens and pillows are thin, heating system is too high or too low, other guests toilets and showers are very audible. For the question below, I do recommend this hotel (and previously to the Commercial Travellers Association) but with qualifications per above.
Location to downtown Victoria. Diner was good value and good food. Smelly stale room on arrival. Tatty appearance. Drawer bases totally broken. No air con.
You get free parking, a clean room in a great location. The room was a bit worn. It seemed a bit expensive for the quality of the room. I stayed here because my preferred option was fully booked. If I didn't have a car I would have used Hotwire and spent a just a little more to get a much nicer place without free parking.
Central location, cleanness.
The smell of the room.The noise over the night made by the towing truck.
Good location, price No air conditioning, The dresser had underwear left from a previous guest
we liked the location - close to all amenities.