Estuvimos una noche como solución de última hora
Un sitio limpio
Había una tarifa extra del complejo turístico... que finalmente fue excluida, pero venía en la letra pequeña del recibo de KAYAK
Got discount for timeshare presentation
Room was misrepresented the pictures on the different value sites are not the pics of this hotel it is a sister hotel villa and description is a lie. This is a run down hotel and it was a horrible experience.
When I went to check in there were numerous hotel guests waiting at the front desk. They were all waiting with complaints. While trying to check in, one guest came in and asked if her new room was ready. The clerk at the desk wasn't aware of what was going on. The guest proceeded to show the clerk her neck, which had several bug bites all along her neck. The guest then said that they were having to move rooms because her room had bedbugs and the exterminator couldn't come spray until the room was clear. At that point, I politely asked to cancel my reservation and asked to not be charged for the room. They were polite about the problem and worked to cancel my reservation. I received the refund on my credit card within about a week and a half.
Clean rooms , pools and hot tubs were great
Didn't like breakfast and u had to ask for towels for ur room
I liked the location and the amenities the hotel offered. Cool pool with a tiki bar. room was clean and comfortable
Staff was very unprofessional and lacked experience. All of the staff seemed to be not trained at all or first day on the job. I saw two employees with their shirt off just right outside of the hotel door. Very unprofessional!!!!! Not to mention our door didn't close properly and it wasn't treated as a priority. In the end, the hotel needs new employees or train to the ones they have properly. Also, maybe fix a few things around to really bring the place to its full potential.
Do not stay at this hotel!!!!!
Leaving and Coming home to sleeping in my own bed.
there were many things about this hotel, that i did not like. For one it was the cleanliness of the rooms. the first room we went in had cockroaches. as soon as i turned the light on, a cockroach ran across the couch. Then i complained and they said it was a palmetto bug….um no the fu.. it wasn't. i live in florida and i know what they look like. And that sir was a cockroach. secondly the rooms were so flithy. the air vents were so disgusting, and there was mold on the shower head. common sense would tell them not to use plastic shower heads, because they grow mold inside and out. the thing looked like it had never been cleaned. we found hair on the comforter, from who knows how many guests ago. The lobby is very nice and it will have you thinking that, your room will be just as beautiful. WRONG it is very dated and you can see the stains in the carpet and upholstery. Also they would not give me a refund, because when i first got there, they said i was there for an hour already. which was not true, we switched rooms in less than an hour and then decided this was not the place for us to stay. Overall the experience was just horrible, do not make the mistake and book this hotel.
Pools,hot tubs and close to the parks
Breakfast eggs and potatoes every morning no breakfast meats how much eggs and potatoes can a person eat
The area where it was located was ok.
They didn't tell me about a resort fee until i checked in did they tell me. The carpet looks really dirty, they should change it. The elevators are old and not well kept. There was NO WATER on vending machines. The bathroom door in our room was all scratched and not well painted. By mistake i went to the 4th floor and it had a discousting odor. Overall this hotel should just take better care of their rooms and elevators and hallways. The room space was good but i just felt uncomfortable and not clean. Woulnd't stay here again unless they took better care of their hotel and INFORMED ME OF ANY FEE'S BEFORE ARRIVAL.
Bonito complejo. Limpio.
Sólo dos ascensores para 7 pisos, a veces tarda un tiempo. Renovándose. La cama no era la más cómoda. No tienen un televisor de pantalla plana como en las fotos y la descripción.
Basado en 249 comentarios
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