The drainage in the bathroom sink was very slow, told the front desk but nothing was done.
Great mini vacay
I had a great stay! The staff were very helpful, friendly and well oriented. When I was looking at the hotel online I wasn’t sure if it would look like the pictures but as soon as we walked in it just wowed us. We enjoyed the hotel all around! It’s in a great location. Really close to bourbon st and 20 - 25 mins from the airport. The rooms are very clean, smells nice, the showers are wonderful, and the little coffee shop down stairs is perfect and convenient. 10/10 would recommend this hotel
Last minute Luxury
For the location and with events going on in the area I think your hotel was very competitively priced
When did not like that their security deposit was $50
Good place to stay for the location
The location is close to both the French Quarter and the trolleys into the Garden District. The staff is amazing, very helpful.
Like most of New Orleans, the place just is not being kept up. The decor is tasteful and the staff keep the place clean. However, many parts could use a fresh coat of paint, new fabric on the furniture and the bathrooms could use a good bleaching and the porcelain touched up.
When we arrived, there was no room at passenger drop off (blocked by a couple taxis) or any employees/valet in sight; we had to take a no parking spot while I went inside. At check in, there were two employees handling intake with about 3-4 people waiting. Instead of one line and customers being taken care of as they arrive, it's luck of the draw if you get in the line that moves. After 25 minutes waiting in the wrong line, and the employees not recognizing me waiting, I talk with people that have long arrived after me to go next; talk about frustrating. The employee was nice, and check in went well. I elected to self park, but turns out, the basement for parking was extremely tight and you can only maneuver down there with a compact vehicle and be an adept driver (avoid if you can and don't be surprised if your vehicle doesn't come out in the same condition you arrived if you do). There is no elevator out of the basement, only one flight of stairs. The room is spacious but no thrills (somehow we were given an accessibility room when we never asked for one). You can hear everything from the lobby (expect drunks at all times of day passing through) and we had to put a towel under the door to muffle some of it. Every so often when the fridge would kick on, it would make a high pitch noise that was annoying and could wake light sleepers. The shower was abysmal and had no shower head. It consisted of an attachment wand with a 2 inch diameter spray nozzle; also the pressure would drop every so often. The room felt dirty (dirt marks still where an old picture once hung) and overpriced (possibly due to it's location they feel they can raise the prices during special events), and will not stay here again.
Good location. Self parking was nice and convenient at $20 a day.
Some of these maintenance issues were resolved.. But to start we pulled up front, a front desk person was outside and never greeted us. We sat waiting to be helped at the front desk for a while but nobody would make eye contact with us. Two employees were helping two guests. Two others were just walking around. A lot of their rooms, including ours was interior so no windows. We requested a king bed but were given two doubles instead. The ac didn't work half the time. Crummy water pressure in the shower. The tv volume didn't work. One power outlet didn't work.
Hotel excelente para el precio.
Gran personal. Excelente ubicación. Limpio, espacioso, habitaciones.
El personal es muy amable y tranquila
Todo fue genial.
El personal es muy agradable, limpio y ordenado. El aparcamiento tenía un cargo adicional, pero no era caro. Es fácil ir andando a cualquier parte.
Great Location. Trolley close by and walk able to French Quarter. Staff could be a little more friendly although they were helpful.
Parking is terrible. Parking spaces not large enough for a med. size car. Need more options to park your own car. If you paid $10 more, you could have the hotel park your car? Just give the customer a decent place to park.
Buena ubicación personal amable
The room was very comfortable, and just what we needed. When in New Orleans most of your time is spent outside of the room so for what we used it for it was perfect! Not too far from the main drag.
The only difficulty we had with the room was that the pull out sofa was rather hard to manipulate. The only other complaint I have is that I wish the bellman had been more professional, he was extremely nice though.
El personal era muy poco profesional y grosero
Dar su crítica un título
Amable y servicial.
El vestíbulo gigante amplifica el ruido.
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