Lotte New York Palace

Staff- accommodation

The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.

It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.

We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.

El personal de recepción era muy profesional y agradable. Ella intentó atender a todas nuestras peticiones.

Ninguno

Fantastic Staff

My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.

$50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.

Great hotel!

Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot!

No closet in the hotel room.

Gran hotel - - 16,00 euros por día para el wifi?!

El hotel es absolutamente precioso en una gran ubicación! Me encantó mi estancia allí!!

Cobrar 16 euros al día para el wifi es una locura

Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again.

There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).

Amplias habitaciones, excelente ubicación

Muy lujoso

El personal era genial, el servicio excelente, las habitaciones eran enormes en la torre

No había café en la habitación, muy caro pedirlo que lo trajeran a la habitación

Staff was very cordial and gave excellent customer service.

Charge for Wi-Fi was unexpected for a $700 a night room.

Bonita estancia

La conveniente ubicación de todo lo que estaban haciendo y los productos Molton Brown son espectaculares! Es un hotel de lujo y un interludio encantadora desde el caos de Manhattan.

Pedimos champaña y recibimos copas sucias. Llamamos y pedimos reemplazantes y que nos llevó más de una hora para recibir, en ese momento habíamos lavado las flautas nosotros mismos en el lavabo.

Ubicación, ambiente, servicio, vistas, gimnasio, y comida.

Servicios de habitación de correo y la estación botones parecía ser durante un favor cuando pedimos que nos guardaron las maletas después de la fecha de salida. El resto del personal, en mi experiencia fue muy servicial y agradable, especialmente el de la limpieza y el servicio de habitaciones.