Illusion Boutique Hotel by Xperience Hotels - Adults Only

Perfect location

Ventajas: The location is half a block from the beach and half a block from 5th Avenue. Our room was quiet, clean and comfortable. The AC was great. The shower was hot and had good water pressure. The beds were comfortable, and the housekeeping was great. As soon as we arrived Fanny was at the front desk and we saw her every evening. Her friendliness was so genuine and we loved seeing her and we came and went about our day. She even gave us a wedding gift as she knew we were moving to a resort to get married after our checkout at Illusion. We had the breakfast included package, which was a simple continental spread with an amazing fresh fruit bowl each day. We paid a couple extra dollars to order some eggs off the menu, which was great value. Our server each morning was Alberto who was always so friendly and attentive. Carlos, the concierge, was great at booking us some excursions as well as making some recommendations for a few restaurants to check out off the main strip. Would stay here again when returning to Playa del Carmen.

Incredible guest service

Ventajas: This was our second stay at Illusion Boutique Hotel. After a year away, it was nice to see familiar faces at the front desk as well as re-connect with the hotel Manager, Yesica. We found birthday and anniversary "surprises" in our room on more than one occasion and always had warm and friendly interaction with all staff members of the hotel.