An excellent value
The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown.
Lack of entertainment. Food could use some improvement.
Main Restaurant vs Grill Restaurants
We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night.
La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.
Excellent staff and facilities made for an amazing
The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant.
Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.
Directamente en la playa, este alojamiento de Playa del Carmen se encuentra a menos de 10 kilómetros de Playa Punta Esmeralda Club de playa Mamitas y Playa principal de Playa del Carmen. Club de golf Grand Coral Golf Riviera Maya y Campo de golf El Camaleón Mayakoba también están a menos de 10 kilómetros.
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Las políticas pueden variar según el tipo de habitación y proveedor.
|Playa Del Carmen||8.6 km|