The Royal Caribbean - An All Suites Resort

Atención al cliente

El complejo es precioso y sin duda es un buen lugar para alojarse. Las habitaciones son fantásticas y la piscina es estupenda, justo en frente de la playa.

Nos alojamos 5 días y nos hicieron cambiar de habitación después de dos noches. Nos dijeron que cuando nos cambiarían nos cambiarían las cosas siempre que estuviera lleno en la habitación de al lado. Cuando llegó el momento de trasladarnos hicimos una excursión todo el día y tuvimos que dejar nuestras maletas fuera con los botones hasta las 10 de la noche. Entonces, cuando nos dieron la habitación, tuvimos que quejarnos cuatro veces de que el wifi no funcionaba.

Decent hotel, overcharges for everything, staff no

The wifi was alright, not amazing. Skype calls were a little choppy. The wifi reached the pool area and green lawn area but not all the way to the beach. The hotel had beach towels, snorkeling gear, boats, and other cool gear for rent. The beach was really nice. There's a safe in the room where valuables can be kept. The air conditioning was great, and it was easy to take the bus right outside the hotel. The staff spoke English and was very helpful.

During checkin, we had a very unfriendly RBF lady check us in. The rest of the staff was friendlier, but it we did not have a good first impression. Every Sunday, every single guest is required to switch rooms for some odd reason. It was super annoying because we either had to be there at 11am - 12 noon and compromise plans to move rooms, or give our luggage to the bellhop and tip him. The restaurant served small portions for a high price with mediocre food. The hotel advertising makes it seem like there's multiple places to eat, but there's only one restaurant, a cafe, and a grocery store. You also have to use your room card to pay for things around the hotel. This was annoying when we were not able to check in until 4pm but were waiting at the hotel.