Terra Andina Colonial Mansion

Good location, helpful staff and very clean

I had to chase the hotel to book a taxi to pick me up from the airport before leaving the UK and on arrival in Cusco after 24 hours travelling it failed to show up which meant an expensive phone call to the hotel and a 45-minute wait - there was no apology and I was still charged the full cost by the hotel who also charged me $50 to retain my room until 5pm on the departure day. The normal check out time is 9.30am which is too early. The hotel is in a quiet location but is extremely noisy inside - I was woken up every day between 5.30 and 6am due to shouting and noise echoing around my floor, generally the hotel staff whose working day had started rather than other guests.

Cama cómoda

Le sobra una estrella o dos. El mobiliario y la limpieza no son de cuatro estrellas. El trato regular, tienen pocos detalles con el cliente por no decir ninguno. No hay agua de cortesía. Conseguir un lunch box nos costó la misma vida.

Pesimo servicio. Nunca nos despertaron a pesar que lo solicitamos.El desayuno era ya viejo de varios dias, mi hija se enfermo. Muy caro para lo que ofrecen. El peor hotel de todo nuestro viaje (15 dias)

Muchisimas cosas nos disgustaron del Hotel